Smart Service

Smart Service

Voeg planning, dispatch en meer toe aan QuickBooks.

4,3/5 (255 review)

Smart Service - Overzicht

Wat is Smart Service?

Smart Service is een directe add-on voor QuickBooks die planning, dispatch en meer toevoegt, waardoor QuickBooks een totaaloplossing wordt voor alle administratieve behoeften van het moderne buitendienstbedrijf. Bovendien breidt het mobiele Smart Service-systeem QuickBooks uit met klantenbeheer, werkorders, routering, urenregistratie, inventaris, schattingen, digitale formulieren, het volgen van personeel, servicegeschiedenis en vele andere gebruiksvriendelijke functies. Smart Service helpt:

- klanten te beheren;
- opdrachten te plannen;
- papierwerk af te handelen;
- nieuwe werkorders te verzenden;
- reisroutes te optimaliseren;
- de voortgang van medewerkers te volgen;
- voertuiggebruik bij te houden;
- middelen te beheren;
- marketing te analyseren;
- werk te documenteren met afbeeldingen.

Omdat Smart Service als een directe add-on voor QuickBooks werkt, wordt al het werk dat in Smart Service wordt gedaan in realtime gekopieerd naar QuickBooks. Smart Service helpt dubbele gegevensinvoer te elimineren en laat servicebedrijven al hun werk op één centrale locatie bewaren.

Bedrijven in HVAC, loodgieterswerk, elektriciens, ongediertebestrijding, apparaatreparatie, schoorsteenonderhoud, IT-diensten, bouw, documentvernietiging, brandbeveiliging, irrigatie, gazononderhoud, landschapsarchitectuur, zwembadonderhoud, vastgoedbeheer en talloze andere specialisaties voor de buitendienst gebruiken Smart Service om mobiel te werken, georganiseerd te worden, de efficiëntie te verhogen en verspilling te elimineren.

Smart Service - Overzicht

Prijzen

Vanaf
US$ 1.599,99

Prijsopties

Gratis proef
Eenmalige licentie
Prijs-kwaliteitverhouding

Smart Service - Functies

Apparaten
Bedrijfsgrootte
K M G
Markten
Canada, Verenigde Staten van Amerika
Ondersteunde talen
Engels

Screenshots

Schermopname van Smart Service: Scheduling and dispatch jobs with the drag-and-drop scheduler.
Schermopname van Smart Service: Scheduling and dispatch jobs with the drag-and-drop scheduler. Schermopname van Smart Service: Optimize service routes with the click of a mouse. Schermopname van Smart Service: Go mobile with the iFleet app for iOS and Android. Schermopname van Smart Service: Track the progress of your field workers throughout the workday. Schermopname van Smart Service: Add images to customer records and work orders. Schermopname van Smart Service: Manage inventory easily. Schermopname van Smart Service: Digitize your paperwork with fillable PDF forms.

Smart Service reviews

Smart Service reviews

Totaalscore
4,3
/
5
Uitstekend
134

Zeer goed
92

Gemiddeld
18

Slecht
6

Erg slecht
5

Prijs-kwaliteitverhouding
4,3
Functies
4,2
Gebruiksgemak
4,2
Klantenondersteuning
4,5
89% heeft deze app aanbevolen
Albert d. F.

Smart Service has been a God send to my company. We are now also "almost" paper free.

Efficiency - Efficiency - efficiency.
And did I mention efficiency???


Vertalen met Google
Annette K.

Smart Service for HVAC-R Application

The scheduling is very simple and the different views (time stamp, location, etc) are helpful in keeping track of our technicians and communicating to customers. The time stamped notes are invaluable and help us to maintain a professional operation. The bookkeeping has been mainstreamed and our techs can now process credit/debit card transactions on-site which keeps collections down.


Vertalen met Google
Deb H.

Scheduling Guru

My employer was quite hopeful that Smart Service would be the answer to our scheduling & invoicing headaches as he invested a great deal of money into the software, the iPads, man hours, time away from our regular business days to learn the system, etc. The idea of the system is really good. The implementation in daily business is not so good as it takes real dedication and compliance on everyone's part. He had to rework the inventory on Quick Books so items would be easier for the field guys to find, invent ways to charge mileage as we live in a rural area and Wyoming is huge, rework the labor hours so the men knew how to charge a customer in the field. With all the work we both put into it, the extra training I requested from My Service Depot, you would think that it would run smoothly. Smart Service is only as good as the people's efforts entering the data from a job. If they forget something it can cost the company a lot of money. Since we started Smart Service we have returned to paper as it can be tracked. Having a paper trail is very useful. My employer has returned to invoicing duties as he will know if the men forgot something on the invoice and won't have to eat the cost any more.


Vertalen met Google
Mar A.

Smart Service


Vertalen met Google
Lorianne E.

Outstanding Software with Outstanding Customer Support

Smart Service is a reliable software that allows us to ease into our day and our driver's day. They know ahead of time what their schedule will be for the week. It allows me to spend more time with my customers. It makes scheduling a snap. Our invoicing goes out immediately, where before it went out a few days to a week later. Thus, we are getting paid faster.


Vertalen met Google
Albert d. F.
Bedrijfsgrootte: 51-200 werknemers
Vertalen naar het Nederlands

Smart Service has been a God send to my company. We are now also "almost" paper free.

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 21/12/2017
Bron van de reviewer: Capterra

Efficiency - Efficiency - efficiency.
And did I mention efficiency???

Pluspunten

Being able to use iPads or tablets in the field. By being able to use tablets we take away the technicians penmanship errors and can have the customer sign work orders so there is no confusion of who said what later.

Minpunten

Not being able to track individual extinguishers by date and have them update to when service is needed.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Annette K.
Sector: Bouw
Bedrijfsgrootte: 2-10 werknemers
Vertalen naar het Nederlands

Smart Service for HVAC-R Application

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 3/4/2020
Bron van de reviewer: Capterra

The scheduling is very simple and the different views (time stamp, location, etc) are helpful in keeping track of our technicians and communicating to customers. The time stamped notes are invaluable and help us to maintain a professional operation. The bookkeeping has been mainstreamed and our techs can now process credit/debit card transactions on-site which keeps collections down.

Pluspunten

I appreciate the ability to create different locations under one customer name. We have Home
Warranty companies that we contract with and we can neatly arrange their locations and jobs for ease of access. The ability to upload and store images of customers equipment has been invaluable for insurance claims and warranty coverage and keeping track of model and serial numbers. Being able to send emails and texts from within the program saves time and the message!

Minpunten

Preparing reports that are specific to your needs. I have struggled with preparing a report that clearly shows what items we have sold and how many of them in a year. The screen flickers almost all the time when using Smart Service.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 9.0/10

Deb H.
Sector: Consumentendiensten
Bedrijfsgrootte: 2-10 werknemers
Vertalen naar het Nederlands

Scheduling Guru

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 21/9/2016
Bron van de reviewer: Capterra

My employer was quite hopeful that Smart Service would be the answer to our scheduling & invoicing headaches as he invested a great deal of money into the software, the iPads, man hours, time away from our regular business days to learn the system, etc. The idea of the system is really good. The implementation in daily business is not so good as it takes real dedication and compliance on everyone's part. He had to rework the inventory on Quick Books so items would be easier for the field guys to find, invent ways to charge mileage as we live in a rural area and Wyoming is huge, rework the labor hours so the men knew how to charge a customer in the field. With all the work we both put into it, the extra training I requested from My Service Depot, you would think that it would run smoothly. Smart Service is only as good as the people's efforts entering the data from a job. If they forget something it can cost the company a lot of money. Since we started Smart Service we have returned to paper as it can be tracked. Having a paper trail is very useful. My employer has returned to invoicing duties as he will know if the men forgot something on the invoice and won't have to eat the cost any more.

Pluspunten

Being able to schedule the field guys is fantastic. I can look at the screen and immediately know if I have a worker available or not. If a person takes the time to learn it the scheduler can be your new best friend. Some of the men really LOVE that they can take photos of the job site, the work, parts that need to be replaced and it stays with that job forever. I love that too. It is very handy.

Minpunten

Since Smart Service makes a new, unique job in Quick Books every single time you make a job, it makes more sense to have QB in single user mode all the time so a job can be deleted if necessary but my employer uses QB in his office to do his bids and the invoicing so it can be a pain in the neck. There is no way to tell Smart Service to print ONE work order if the jobs are assigned to the department and to the person (indicates who is doing the job) it automatically spits out one for the office that I don't need, one for the job, and one for the human. Once a person's name is entered as a customer there is no way to change it. It is wrong forever. Once it is used in QB it can only be made inactive not deleted. It might be a Quick Books interface problem which is not really Smart Service's problem but if Quick Books runs into a problem and has to close (but they always apologize for the inconvenience ;) ) then I have to close Smart Service, re open QB, start Smart Service, wait for it to go through it's acrobatics (gathering data) before I can use it.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 2.0/10

Mar A.
Sector: Machinebouw
Bedrijfsgrootte: 13-50 werknemers
Vertalen naar het Nederlands

Smart Service

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 25/3/2020
Bron van de reviewer: Capterra

Pluspunten

We really don't use the Software to its fullest. It We love the part we use

Minpunten

We would love to use the Service agreement billing but we bull a month in advance and the way it is designed we can not use it.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Lorianne E.
Sector: Milieudiensten
Bedrijfsgrootte: 2-10 werknemers
Vertalen naar het Nederlands

Outstanding Software with Outstanding Customer Support

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 20/3/2020
Bron van de reviewer: Capterra

Smart Service is a reliable software that allows us to ease into our day and our driver's day. They know ahead of time what their schedule will be for the week. It allows me to spend more time with my customers. It makes scheduling a snap. Our invoicing goes out immediately, where before it went out a few days to a week later. Thus, we are getting paid faster.

Pluspunten

Smart Service has streamlined and simplified our scheduling processes, service and billing. It has cut my paperwork down by half, allowing me to get other business tasks done that were going by the wayside.

Minpunten

The first year, it was difficult flipping back and forth between Quickbooks and SmartService, until we built up a history on our customers.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Gebruikersaanbeveling
8,5/10
Gebaseerd op 255 gebruikersscores
Vergelijk gebruikersaanbevelingen met alternatieven
Vergelijk met alternatieven

Prijzen van Smart Service

Prijzen van Smart Service

Vanaf
US$ 1.599,99
Gratis proef
Eenmalige licentie
Prijs-kwaliteitverhouding
Prijs-kwaliteitverhouding
4,3/5
Gebaseerd op 255 gebruikersscores
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
Vergelijk met alternatieven

Smart Service - Functies

Smart Service - Functies

API
Aanpasbare rapportage
Activiteiten volgen
Activiteitendashboard
Auditing
Audittrail
Automatische meldingen
Bewaking
Compliancebeheer
Documentbeheer
Documenten opslaan
Factureren
Gegevens importeren en exporteren
Integratie van derden
Rapportage en statistieken
Realtime gegevens
Realtime rapportage
Voorraad bijhouden
Voorraadbeheer
Workflowbeheer
Functies
4,2/5
Gebaseerd op 255 gebruikersscores
Vergelijk functiescores met alternatieven
Vergelijk met alternatieven

Categorieën

Video's en instructies

Video's en instructies

Smart Service - Veelgestelde vragen

Smart Service - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Smart Service.

V. Welke prijsmodellen heeft Smart Service te bieden?

Smart Service kent de volgende prijsmodellen:

Vanaf: US$ 1.599,99

Prijsmodel: Eenmalige licentie

Gratis proef: Beschikbaar

V. Wat zijn de voornaamste functies van Smart Service?

We hebben geen informatie over functies van Smart Service

V. Wat zijn de typische gebruikers van Smart Service?

Smart Service heeft de volgende typische klanten:

Grote ondernemingen, Middelgroot bedrijf, Klein bedrijf

V. Welke talen worden door Smart Service ondersteund?

Smart Service ondersteunt de volgende talen:

Engels

V. Welke prijsmodellen heeft Smart Service te bieden?

Smart Service kent de volgende prijsmodellen:

Eenmalige licentie

V. Biedt Smart Service ondersteuning voor mobiele apparaten?

Smart Service ondersteunt de volgende apparaten:

Android, iPhone, iPad

V. Met welke andere apps kan Smart Service worden geïntegreerd?

Smart Service kan worden geïntegreerd met de volgende toepassingen:

Dropbox, Google Calendar, QuickBooks, QuickBooks Online

V. Welke mate van ondersteuning heeft Smart Service te bieden?

Smart Service biedt de volgende ondersteuningsopties:

Veelgestelde vragen, Kennisbank, Online ondersteuning, Telefonische ondersteuning, Video-instructies