--- description: Gedetailleerde beoordelingen over Genesys Cloud CX: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Genesys Cloud CX met soortgelijke producten dankzij GetApp België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Genesys Cloud CX reviews, prijzen en scores | GetApp België 2026 --- Breadcrumb: [Startpagina](/) > [Call center software](/directory/275/call-center/software) > [Genesys Cloud CX](/software/104597/genesys-cloud) # Genesys Cloud CX Canonical: https://www.getapp.be/software/104597/genesys-cloud Pagina: 1 / 12\ Volgende: [Volgende pagina](https://www.getapp.be/software/104597/genesys-cloud?page=2) > Genesys PureCoud is een cloudgebaseerd contactcenter en samenwerkingsoplossing voor medewerkers die eenvoudig te gebruiken, snel inzetbaar en ontworpen is voor snelle innovatie. > > Oordeel: score van **4.3/5** door 269 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.3/5** | 269 Reviews | | Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.1/5 | Gebaseerd op alle reviews | | Functies | 4.2/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Genesys - **Locatie**: Daly City, VS - **Opgericht**: 1990 ## Commerciële context - **Beginprijs**: US$ 75,00 - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hindi, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds - **Beschikbare landen**: Australië, België, Brazilië, Canada, Chili, China, Colombia, Duitsland, Filipijnen, Frankrijk, Griekenland, Hongarije, Ierland, India, Israël, Italië, Japan, Maleisië, Mexico, Nederland en 16 meer ## Functies - @mentions - AI Copilot - AI/machine learning - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Aanwezigheidsbeheer - Activiteiten volgen - Activiteitendashboard - Agent-interface - Alerts/Escalation - Analyse van klantenservices - Antwoodapparaatdetectie - Archiveren en retentie - Automatic Outbound Dialer - Automatic call distribution (ACD) - Automatisch nummers kiezen ## Integraties (21 in totaal) - AWS Lambda - Adobe Experience Manager - Agentforce - AnyDesk - Avtex Consulting - Claude - Consilium Software - Databricks - DnA - Facebook Business Suite - Feebak - Instagram for Business - Konnect Insights - Microsoft Power BI - My Telescope competitive compass ... en 6 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) ## Categorie - [Call center software](https://www.getapp.be/directory/275/call-center/software) ## Gerelateerde categorieën - [Call center software](https://www.getapp.be/directory/275/call-center/software) - [Contactcenter software](https://www.getapp.be/directory/593/contact-center/software) - [IVR-software](https://www.getapp.be/directory/289/ivr/software) - [Live chat software](https://www.getapp.be/directory/561/live-chat/software) - [VoIP-software](https://www.getapp.be/directory/107/voip/software) ## Alternatieven 1. [Convoso](https://www.getapp.be/software/8280/cloud-predictive-dialer) — 4.5/5 (395 reviews) 2. [DialedIn CCaaS](https://www.getapp.be/software/104279/callcenternow) — 4.8/5 (335 reviews) 3. [LiveAgent](https://www.getapp.be/software/91301/liveagent) — 4.7/5 (1789 reviews) 4. [Zendesk Suite](https://www.getapp.be/software/9448/zendesk) — 4.4/5 (4094 reviews) 5. [Nextiva](https://www.getapp.be/software/91289/nextiva) — 4.6/5 (919 reviews) ## Reviews ### "Improving the quality of service provided to customers." — 5.0/5 > **Saskia** | *5 september 2023* | Restaurants | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Genesys cloud cx has been an invaluable asset to our company as the industry's leading cloud contact center platform. The fact that it may be easily modified to meet your specific needs is another plus. It's constantly up-to-date, and it takes very little time and work to put into deployment. I'm satisfied with its overall performance, and I must say that it's unusual to come across such a fantastic, bug-free, and straightforward platform. > > **Minpunten**: We finally found a means to communicate without breaking the bank with Genesys cloud cx. It's something I'd suggest for companies of any size. > > Our five insurance companies now employ a multichannel marketing strategy that combines inbound and outbound efforts to reach new and existing clients. In order to increase efficiency and boost customer satisfaction, we migrated from a purely voice-based system and a third-party Livechat to one that incorporates chat, SMS, and email. The downtime problems of the previous system were also addressed by Genesys. ----- ### "Genesys CRM CX Makes the difference" — 5.0/5 > **Alejandra** | *21 januari 2025* | Computer- en netwerkbeveiliging | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Fast and easy to implement. Lots of functionality and great APIs to integrate with almost anything. > > **Minpunten**: Pricing is high. You must do a Business Case to evaluate ROI and TCO. > > Timeline of the project si half the usual timeline from other vendors. Easy to use and intuitive for users. The payback, once implemented, as a multi-channel tool is awesome. ----- ### "Cluttered tool which can be so much better." — 3.0/5 > **Geverifieerde reviewer** | *3 maart 2025* | Fabricage van elektrische/elektronische producten | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Overall features are nice with the inbuilt mute button or the amount of information it gives, like lets say we are on queue and we can see others who are on queue and for how long they are there and on what team, once we learn about all the features it is very easy to use. > > **Minpunten**: The call assignment is random and not as per first come first serve while on queue, navigation is very difficult with important buttons being very small and takes time to search if u are a new user. > > It is overall an ok experience could be very good with some major updates. ----- ### "A good product that is getting better" — 4.0/5 > **Geverifieerde reviewer** | *18 mei 2021* | Verzekeringen | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: We love that the Genesys system provides us with a single system for all our customer interactions. We can handle inbound and outbound calls, chats, emails, and SMS. In addition, all the call recordings and call evaluations are in the same system (or will be when we are done rolling it out). > > **Minpunten**: I think Genesys has some work to do on enhancing the sorting and filtering capabilities with the various views. I also think there are some issues to work through on the workforce management side, like being able to see a forecasted service level without publishing schedules, or having time off buckets to name a few. > > Overall we have been pretty happy with the Genesys Cloud application. When we find things that are lacking, we are able to put in ideas for enhancements and some of those ideas have already been implemented. ----- ### "Best on premise to cloud transformation of contact center application" — 5.0/5 > **Geverifieerde reviewer** | *10 december 2022* | Informatietechnologie en -diensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Genesys cloud has both architect and agent desktops it depends on the license. It is easy to build and test the flow. Scheduling and agent desktop view is best to experience. Inbound, outbound, Bot flow, Web messaging, Secure flow and email, etc. its like omnichannel supporting > > **Minpunten**: Still, there is a lag on the architect's side. Example: Genesys support only limited languages so other than the non-supported language we have to select Google TTS. Sometimes it doesn't work properly > > Over 1.6 years of experience in Genesys cloud. Also worked with Amazon connect but the most user-friendly and easy-to-use Genesys is the preferable one. ----- Pagina: 1 / 12\ Volgende: [Volgende pagina](https://www.getapp.be/software/104597/genesys-cloud?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.be/software/104597/genesys-cloud) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens