Over User.com

Het platform is ontworpen om moderne en gebruiksvriendelijke oplossingen voor bedrijven te leveren - het is één interface voor het hele bedrijf. Marketing-, verkoop- en klantenservice-teams van over de hele wereld gebruiken deze software om:

- inzicht te krijgen in websitebezoekers;
- meer leads te genereren;
- omzet te vergroten;
- en interne processen te stroomlijnen.

Geïnteresseerd in marketing automation? Ontvang je gratis proefversie. Geen cc vereist:


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Twijfels over User.com? Vergelijk met een populair alternatief

User.com

4,6 (36)
VS.
Meeste reviews

Beginprijs

Geen prijsinformatie gevonden
€ 15,00
maand

Prijsopties

Gratis versie
Gratis proefversie
Gratis versie
Gratis proefversie

Functies

182
133

Integraties

43
28

Gebruiksgemak

4,2 (36)
4,5 (571)

Prijs-kwaliteitverhouding

4,6 (36)
4,4 (571)

Klantenservice

4,8 (36)
4,6 (571)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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4,5
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HubSpot CRM

4,5
#2 alternatief voor User.com
Bespaar waardevolle verkooptijd met HubSpot CRM, dat zorgt voor alle kleine details van het opnemen van telefoongesprekk...

GetResponse

4,2
#3 alternatief voor User.com
Online marketingtool die bedrijfseigenaren helpt om op toestemming gebaseerde mailinglijsten te ontwerpen, conversies...

Drift

4,5
#4 alternatief voor User.com
Drift is een cloudgebaseerde livechat-oplossing voor verkoop- en marketingteams en bevat ook een door AI aangedreven...

Reviews

Totaalscore

4,6 /5
(36)
Prijs-kwaliteitverhouding
4,6/5
Functies
4,4/5
Gebruiksgemak
4,2/5
Klantenondersteuning
4,8/5

Heb je User.com al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

5 van 36 reviews worden weergegeven
Izabela
Izabela
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great all-in-one sales and marketing automation tool

Beoordeeld op 11/12/2020

We are using User.com to welcome, onboard, support and reengage our users and customers.

It's...

We are using User.com to welcome, onboard, support and reengage our users and customers.

It's pretty easy-to-use, therefore we were able to save up time to do other tasks.

I am amazed by the fact, that this tool was able to help us simplify our daily task enormously.

Pluspunten

I just simply love tools that make my life easier! And user.com is definitely one of them! I have everything that I need in one place, and that allows our team to be more organized and user-oriented. We can now focus our energy and resources on our customers, instead of running between different tools and trying to find data. I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

Minpunten

Just two extra features in 'Conversations' and it would be ideal:

- possibility to search previous chats by keywords

- would be great if Grammarly could work in the chat (to prevent mistypes in real-time)

Overwogen alternatieven

Intercom

Redenen om over te stappen op User.com

Transparent pricing and full GDPR compliance

Antwoord van User.com

Thanks so much for your thoughts and review Isabela! It's an absolute pleasure to have you as a customer and work together with you and your team at Bouncer!

Jakub
Jakub
Totaalscore
  • Sector: Marketing en reclame
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Magnificent support, and a good product

Beoordeeld op 11/3/2021

I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment...

I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood.

Pluspunten

Well, it's their support. I had to spend dozens of hours configuring it and creating well-working automation rules. At that time, I had lots of questions. Too often I heard "it's not possible at the moment", but many times I got five-star assistance, including some extra debugging and programming tips.
But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again. It has many useful features, they are working perfectly.

Minpunten

It has a quite steep learning curve, so you need to invest some time first to learn what you can and what you can't do. It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click…

Overwogen alternatieven

ActiveCampaign

Redenen om voor User.com te kiezen

We needed something more focused on marketing automation. We also wanted to be able to send web push notifications.

Overgestapt van

GetResponse

Redenen om over te stappen op User.com

We got convinced by pricing and the set of functions.
Eldar
Eldar
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Why Our Team Had to Say Goodbye to User.com

Beoordeeld op 14/4/2023

Pluspunten

It is an all-in-one solution so you don't have to use many other tools. Also, it has an amazing customer support team.

Minpunten

Our team of 100 people has been using User.com for 5 months now. We spent a lot of time and resources integrating User.com with our process and tools. But we had to move away from User.com. That's why:- UX is terrible, even for experienced support people it's hard to navigate or find something, yes we used Intercom and Zendesk so we can easily compare them;- complicates very simple processes, so we always had to look for ways to overcome them or spend much more time solving them, instead of focusing on providing excellent support to our customers;- it provides so many features, but they are all basic or limited, so we usually had to think about how to create another workaround for the missing thing in User.com instead of doing our job;- hidden charges for attached files in letters/chats, this information is not on their pricing page. It is possible to pay an additional $1,000 per year, but if it costs $4,000 per year and that amount increases every month, we cannot accept it;- they are totally unfair or flexible, on the first day of the month we deleted our account but they charged us for the whole month. We do not use their tool, why is it so difficult to return the money?

Geverifieerde reviewer
Totaalscore
  • Sector: Administratie
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Great software with excellent customer service

Beoordeeld op 20/7/2021

I'm really content with using User.com, marketing automation and email marketing work really well....

I'm really content with using User.com, marketing automation and email marketing work really well. Software is easy to use, but if you can't do something by yourself their customer service is always happy to help.

Pluspunten

User.com is really easy to use and have a lot of features. Marketing automation works really well and have great capabilities. Implementation is really easy and onboarding is great.

Minpunten

There could be more nice-looking templates to build emails and pop-ups.

Overwogen alternatieven

Freshservice, ActiveCampaign en HubSpot CRM

Redenen om voor User.com te kiezen

Because marketing automation works better in User.com

Overgestapt van

ActiveCampaign

Redenen om over te stappen op User.com

I think it's the best price-quality ratio.
Kyrylo
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 6.0 /10

Proactive support team

Beoordeeld op 23/10/2020

Pluspunten

Feature-rich software with great automation potential and superb support team. I was impressed when their customer success officer noticed a technical mistake in my automation setup, notified me, and fixed the issue before it messed up my email campaign.

Minpunten

User.com automation may be difficult to configure as you need to plan the whole flow ahead. It's not as intuitive as on Intercom, but it can automate more processes in your team and provide you with more insight into the relations with your customers and users.

Antwoord van User.com

Highly appreciate your review and your thoughts about our product Kyrylo including working together on a case study!

It has been fantastic to hear your thoughts and feedback about how you're able to use the platform to save so much time!

5 van 36 worden weergegeven Lees alle reviews

User.com - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over User.com.

User.com kent de volgende prijsmodellen:

  • Prijsmodel: Gratis versie, Abonnement
  • Gratis proef: Beschikbaar

User.com heeft de volgende typische klanten:

Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

User.com ondersteunt de volgende talen:

Arabisch, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds

User.com ondersteunt de volgende apparaten:

Android (mobiel), iPhone (mobiel), iPad (mobiel)

User.com kan worden geïntegreerd met de volgende toepassingen:

1ShoppingCart, Adobe Commerce, Airtable, Asgard Scheduling Software, BigCommerce, Calendly, CoreCommerce, Drupal, FreshMail, FullContact, Gmail, Google Analytics 360, Google Calendar, Google Drive, Google Forms, Google Workspace, Instapage, Intercom, Joomla, Kajabi, Mailchimp, Meta for Business, Pinnacle Cart, PrestaShop, Salesforce Sales Cloud, Segment, Shift4Shop, Shopify, Slack, Squarespace, Stripe, Stripe Billing, Trello, Twilio, Twitter/X, Typeform, Weebly, Wix, Woodpecker, WordPress, Zapier, Zoom, ekmPowershop

User.com biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor User.com.