Loyal Zoo
Loyal Zoo
Over Loyal Zoo
Met Loyalzoo kunnen kleine tot middelgrote bedrijven snel en moeiteloos hun eigen loyaliteitsprogramma uitvoeren. De toepassing stelt bedrijven in staat om een loyaliteitsprogramma op te zetten dat digitaal wordt uitgevoerd op hun elektronische kassasysteem, waarbij klanten niet langer papieren of plastic klantenkaarten hoeven te bewaren.
Bedrijven kunnen hun loyaliteitsbeloningsprogramma op maat maken door te kiezen voor een op punten gebaseerd loyaliteitsprogramma of een digitale ponskaart. Er kunnen tot drie beloningen worden gecreëerd om klanten te stimuleren meer uit te geven en de klantenbinding te vergroten.
Klanten kunnen gemakkelijk deelnemen aan loyaliteitsprogramma's door alleen hun naam en telefoonnummer/e-mailadres op te geven of door de gratis mobiele Loyalzoo-app te downloaden. Medewerkers geven vervolgens punten of stempels uit bij de betaalautomaat, waardoor het aantal punten/stempels van klanten onmiddellijk wordt bijgewerkt naar hun smartphone.
Gegevens kunnen worden geïmporteerd uit andere bestaande loyaliteitsprogramma's, waaronder Fivestars en AppCard. Loyalzoo is ook systeemeigen geïntegreerd in de Clover-betaalautomaat en is beschikbaar op de marktplaats voor Clover-apps en op Lightspeed.
Afbeeldingen
Twijfels over Loyal Zoo?
Vergelijk met een populair alternatief
Meer details weergeven
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
Alternatieven
Scal-e
Salesforce Marketing Cloud
Kangaroo
Preferred Patron Loyalty
Filteren op
Bedrijfsgrootte
Gebruikte tijd
104 reviews
This service may contain translations provided by google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Meer details weergeven
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Overall my experience with Loyalzoo has been pleasant and problem free.
Beoordeeld op 16/7/2018
Pluspunten
I really like how easy the software is to use; the learning curve is minimal when starting to use it and it has stayed that way since I started using it.
Minpunten
I wish there were more features within the software. I understand they are developing many of the features I hope to be able to utilize some day which is great.
- Sector: Detailhandel
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Meer details weergeven
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
It's not bad
Beoordeeld op 23/3/2021
Overall, things have been good.
Overall, things have been good.
Pluspunten
It was pretty easy to implement and the customer service was always really quick to help whenever I needed assistance. It is usually a pretty user friendly program and does what we need.
Minpunten
It would be nice to be able to give out specific rewards instead of blanket ones. I would like to be able to change the rate of regular rewards from 1:$1 to something else, preferably customizable based on my preferences. It would also be nice to be able to do triple or more rewards, rather than just double points. I would also like to have an auto-add of points when someone registers for the rewards program.
Antwoord van Loyalzoo
Hi Brianna,
This is great feedback, thank you so much.
In regards to issuing a different 1:1 ratio with points, we do have a feature where you can give more or fewer loyalty points based on tagged inventory items. So. you can align loyalty points based on the margin you have on each item. I've placed an article here to show you how: https://help.loyalzoo.com/en/articles/844680-modify-automatic-points-clover-and-epos-now but if you do need more assistance just touch base at. [email protected]
We also have a special promotional tool that awards customers when they register and become "new" customers, it's called Handsfree Marketing and I've also left an article here on how to get set up: https://help.loyalzoo.com/en/?q=handsfree+marketing
The feedback on the double points has been sent to our product team :)
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Meer details weergeven
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
Useful app but with significant limitations
Beoordeeld op 16/7/2018
Increased customer visitorship and engagement
Increased customer visitorship and engagement
Pluspunten
Handsfree Marketing feature with Deluxe (most expensive) tier allows for automatic SMS promotions. Ability to create up to 10 rewards.
Minpunten
When used with the Clover system, app frequently experiences down time and has trouble updating data in real time as customers earn points or redeem rewards. Online dashboard is frequently slow to update. Multiple inventory items cannot be assigned to a reward and automatically deducted from the cost of an order in the register checkout screen (must manually apply percentage off discounts). Unclear when SMS promotions expire. Very small character limit for reward title/description (can't elaborate on size, color, or any other product particularities).
Antwoord van Loyalzoo
Hi Karolina, many thanks for the candid review.
Rewards can be configured to inject the discount automatically into the order, there is no need to apply discounts manually. This would work much better in your case.
Please get in touch with us and we can set it up.
- Sector: Detailhandel
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Meer details weergeven
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 7.0 /10
Loyalzoo in our vape shop
Beoordeeld op 16/7/2019
I feel that it was a good decision to start using the software and the customers certainly find it...
I feel that it was a good decision to start using the software and the customers certainly find it good (well the ones who install the app that is.) it does however need some tweaks to become an exceptional addition to our EposNow Till.
Pluspunten
I liked the ease of installation and the speed that we got up and running with our EposNow till system.
I really like the fact that we no longer have to spend funds on loyalty cards which customer usually end up loosing anyway. The app is getting some good feedback from our customers too!
Minpunten
the fact that it doesn't fully integrate with our eposNow system and sometimes it feels like we are running two systems instead of one. The bouncing back and fourth between our till screen and the loyalzoo screen can be a pain. i wish that when we search our existing customers the loyalzoo customers would also comeback and be more like a plugin. the fact that you cannot automatically use the points without searching the app for the customer first then removing the points and then going back into the eposnow screen and remembering to then apply the points at the point of currency changing hands.. real pain..
Antwoord van Loyalzoo
Hey John,
Thanks so much for your great feedback.
Unfortunately, it is a limitation of Epos Now's capabilities that prevent us from having a deeper integration with your till. We would love to have a sleeker experience but we can only go as far as Epos Now's functionalities.
Don't forget customer's don't have to install the app, you can add them into your loyalty program with email and they will get any points and marketing messages in email. You can even set-up a customer-facing check-in tablet so they can add their own email, using these instructions here: http://help.loyalzoo.com/en/articles/492777-how-to-get-customers-to-register-themselves-in-store
If you require any assistance with the above, just reach out at [email protected] :)
- Sector: Fotografie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Meer details weergeven
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
100% Best Loyalty Program for Small Businesses
Beoordeeld op 4/11/2021
I have been researching loyalty programs for months to find a product that works for us. My...
I have been researching loyalty programs for months to find a product that works for us. My business is not your standard brick and mortar shop and required integration with many forms of purchases both face to face and online. Every other system I looked into and trialed was complicated and not user friendly for my staff and customers. The apps were clunky or extremely overpriced.
Within 2 weeks I have been able to set this system up, connect it to both my online order forms and face to face purchasing system and even managed to link a login page to my website so customers can easily check in with us at any time to see their points balance and rewards.
The application is easy for customers to use and points/rewards can be received instantaneously by my customers.
I have received amazing customer service with instant replies most of the time. Nothing was too much trouble and requests were attended to promptly.
Very happy with the service so far and look forward to using this system a lot more in 2022!
Pluspunten
Ease of setup and integration with online systems.
Minpunten
I am a travelling photographer and videographer for dancing and events so my customers purchase both face to face and online. Because the software is designed for brick and mortar businesses, you have to be within a short distance to "check in" through the application. However I was able to work around this by putting the login/register hyperlink on my website so my customers can check in from anywhere.
Antwoord van Loyalzoo
Many thanks for the incredible review Alicia, we really appreciate it :-)
Loyal Zoo - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Loyal Zoo.V. Welke prijsmodellen heeft Loyal Zoo te bieden?
Loyal Zoo kent de volgende prijsmodellen:
- Vanaf: US$ 47,00/maand
- Prijsmodel: Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van Loyal Zoo?
Loyal Zoo heeft de volgende typische klanten:
Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500
V. Welke talen worden door Loyal Zoo ondersteund?
Loyal Zoo ondersteunt de volgende talen:
Engels
V. Biedt Loyal Zoo ondersteuning voor mobiele apparaten?
Loyal Zoo ondersteunt de volgende apparaten:
Android (mobiel), iPhone (mobiel), iPad (mobiel)
V. Met welke andere apps kan Loyal Zoo worden geïntegreerd?
Loyal Zoo kan worden geïntegreerd met de volgende toepassingen:
Clover, Lightspeed Retail
V. Welke mate van ondersteuning heeft Loyal Zoo te bieden?
Loyal Zoo biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor Loyal Zoo.
Customer loyalty software