
Zingtree
Over Zingtree
Zingtree helpt ondersteuningsprocessen stroomlijnen door klanten en agenten moeiteloos door complexe processen te leiden. Klantenserviceteams en contactcenters kunnen profiteren van Zingtree interactieve tools om snel beslissingsbomen op basis van vraag en antwoord in te stellen om selfservice te promoten, aangepaste agent-scripts te ontwikkelen en meer.
Naast stapsgewijze probleemoplossers en agent scripting-oplossingen, biedt Zingtree een compleet pakket met integraties en volledige analysecapaciteiten (voor beslissingsbomen en scripts) om de ondersteuningsprocessen voortdurend te verbeteren. Zingtree kan worden geïntegreerd met CRM- en chatsystemen, zoals Zendesk, Salesforce, Freshdesk, Zopim en Intercom, evenals Wordpress voor naadloze ondersteuning.
Door Zingtree interactieve tools in een workflow te introduceren, kunnen klanten zichzelf helpen, agenten best practices volgen en contactcenter- of klantenserviceteams elke interactie volledig stroomlijnen.
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Zingtree
Beginprijs
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Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
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Reviews
Heb je Zingtree al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Awesome Software - Amazing Time Saver
Beoordeeld op 1/8/2018
Immense reduction in response time and time spent per customer. Customer issues are solved in at...
Immense reduction in response time and time spent per customer. Customer issues are solved in at least half the time now because of this software.
Pluspunten
This software has saved us so much time going back and forth with customers. The step by step breakdown allows our customers to provide all of their information ahead of time and cut down on the amount of emails that have to be sent. Our customers are able to answer a series of prompts that we can see in our system. It greatly reduces how long it takes for a customer issue to be resolved when time isn't being wasted on countless email correspondences. We are now able to answer more customers and faster because of this software and has reduced our overall response time. I would highly recommend this software to anyone dealing in customer service where troubleshooting has many different variables.
Minpunten
The one downside to the software is that it can be time consuming to set it all up. This gets easier as you get better with it but it can be a little difficult at first when trying to create a tree for your customer service. The other downside is that it is a little difficult to navigate on the back-end when you are integrating it the software.
- Sector: Vervoer/over de weg/per spoor
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Overall my experience with Zingtree has been great.
Beoordeeld op 19/6/2018
Zingtree helps our agents provide consistent support to our customers and allows them to easily...
Zingtree helps our agents provide consistent support to our customers and allows them to easily follow complex processes.
Pluspunten
While the software takes a little while to get the hang of, the customer support is great - love the super fast response from the leadership team. When I point out something that's broken, it gets fixed usually in 24-48 hours which shows that Zingtree really values it's customers.
Minpunten
I wish there was a little more customizability with the Zendesk integration - for example, I wish it had the ability to automatically appear on the screen for agents when a specific category was selected or when a specific type of call came in.
Antwoord van Zingtree
Hi Isaac -
The Zingtree Agent Scripting app for Zendesk can automatically select a tree based upon the Brand field, or the value in any custom field.
If you are using a screen pop software with Zendesk, then that may need to set the fields, but otherwise this is an integral part of Zingtree's Zendesk interface.
Happy to work with you to get this part in place...
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great Support Team behind the product, really listens to users
Beoordeeld op 25/6/2018
one of the only softwares out there to help our situation, and overall great product
one of the only softwares out there to help our situation, and overall great product
Pluspunten
The support team was extremely adaptable. When a feature was removed that our business finds imperative, they worked with us to provide the solution we needed.
Minpunten
There was some lag time in re-instituting the change, however it was not beyond the normal development timeframe.
- Sector: Telecommunicatie
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Easy, convenient, helpful
Beoordeeld op 21/6/2018
As the Training Supervisor for a company I get wide range of benefits from the use of Zingtree. ...
As the Training Supervisor for a company I get wide range of benefits from the use of Zingtree. From the classroom, to the floor, and finally continued education there is benefit from Zingtree along the whole way.
Pluspunten
I love the smooth user friendly interface. The flexibility in creating job specific trees. The complete ease of use for a wide variety of agents. It takes a lot of guess work out out of difficult systems.
Minpunten
The development of existing trees can be a little hard at times. Especially when the tree is very large. It is very easy to get "lost".
- Sector: Automotive
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 6.0 /10
A powerful decision tree tool with a slight learning curve.
Beoordeeld op 16/10/2019
Overall it's been a great additional tool for decision making and collecting data to further our...
Overall it's been a great additional tool for decision making and collecting data to further our efforts towards efficiency.
Pluspunten
The feedback function was immensely useful when we were performing beta test runs before implementing it to our entire team and continues to be useful live. We're able to make fixes to errors and update information quickly with feedback from the team! You are also able to quickly jump between scripts as needed.
Minpunten
Not entirely a fault on Zingtree as it is likely ideal for call scripts, we've been using it for documentation processing decisions as we saw potential in the program's ability to handle this. The tree mapping can quickly get clunky with more information and it's an extra effort to navigate, pull and organize data. We'd love to see Zingtree expand to have more data focused functions.
Zingtree - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Zingtree.V. Welke prijsmodellen heeft Zingtree te bieden?
Zingtree kent de volgende prijsmodellen:
- Vanaf: US$ 0,00
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van Zingtree?
Zingtree heeft de volgende typische klanten:
2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door Zingtree ondersteund?
Zingtree ondersteunt de volgende talen:
Engels
V. Biedt Zingtree ondersteuning voor mobiele apparaten?
Zingtree ondersteunt de volgende apparaten:
Android (mobiel), iPhone (mobiel), iPad (mobiel)
V. Met welke andere apps kan Zingtree worden geïntegreerd?
Zingtree kan worden geïntegreerd met de volgende toepassingen:
Desk.com, Freshdesk, Intercom, Salesforce Sales Cloud, WordPress, Zapier, ZenDesk Chat, Zendesk Suite
V. Welke mate van ondersteuning heeft Zingtree te bieden?
Zingtree biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Chatten
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