SalesHandy

Pluspunten

This is hands down the best email tracking software (as a service) I have ever used! For people who live entirely off of G Suite's Gmail, it is likely the only tracking service you will ever need and not pay a penny for it.

But for someone like me, who also lives on Outlook, the paid plan is almost 3 times less than what I'd have paid for on Hubspot, and that's for one email account only. The setup is a breeze, I love the interface, simple to use, simple to configure, simple to find things.

Love the notifications, it is pretty much real time as soon as the user clicks on it. I have not found use for the other features but it is good to know I am not paying extra to use them and also nice to know if I ever needed to use it, it is right there!

Minpunten

After 6 months I still cannot report anything I would say I didn't like. Still hands down, the best!

Pluspunten

The setup and implementation is focused and intuitive. You can upload your own lists easily to mail merge, and set up sequences of emails to send out over a specific period of time. Segmentation tools allow you to send, or not to send, to those who take action, which is a great way to avoid bugging people who've already seen and clicked on your email. The reporting tools give you what you need and you can download the results for merging into other email programs as well, with indicators of who bounced back or took action, allowing you to avoid mistakes.

Minpunten

Not many, though when setting up an email sequence, the time it was scheduled to send was repeated on the next send. Even though you can change the date, it didn't allow you to change the time, which is a minor inconvenience but stops from being able to figure out when people open (beginning or end of the day for example).

Pluspunten

I am one of the salesmen of my company and I have to say that, since I installed SalesHandy on my email client, I am able to track my prospect's activity after sending them contact mails. Once you send an email with the SALESHANDY tag, you will be able to track their opens, no matter the day it happens, so you can for example check if they are considering your proposal and when is a good moment to call them. Quite satisfied with this product.

Minpunten

Maybe it is a bit expensive, from my point of view. There are other products in the market with quite similar features for less price (not much more, maybe 10$ less, just to clarify). Apart from that, no extra cons. This is one of the best tools together with Bananatag.

Pluspunten

Very easy to use. Smart software does what it says.I have tried a few email automation/ marketing campaign tools out there and SalesHandy is by far one of the most - well - handy. If you send emails with Mailchimp (and a few others similar services), your emails will probably land in the Spam or Promotion box. If you send with Gmail (I use G-suite) extensions and the likes, tracking and analytics will be a pain. SalesHandy sends your emails every 60-90 sec (you can adjust this) so I guess emails are more likely to land in the main mailbox of the recipient - Love this feature. Campaigns are neatly tracked in their dashboard, which isn't as visually fancy as (let say) Mailchimp or Vision6 but it does the job well - that's all I need.

Minpunten

Bugs - one of my campaigns was stalled for some reason. I contacted their support team but didn't get any reply after 24 hours. It's OK though - I also have my own startup so I understand how hard it is to meet all customer's queries.

Pluspunten

It has almost all of the features you get with much more expensive mail providers like MailChimp or ConvertKit. And unlike the big mail providers, emails show up as coming from your real email address instead of being sent from the mail provider on your behalf. This is great for making emails appear a lot more personalised. You can't send to thousands at a time like you can with a mail provider because your mail server would shut you down, but you can batch it to around 100 per hour. This saves heaps of time as compared to sending the emails individually yourself or using a VA.
The web based interface is very intuitive and easy to use. I preferred this to the Outlook integration which is also available. It's easy to set up your campaigns and to understand the reports.
The support is outstanding. I've had several questions and always received an answer within a couple of minutes.

Minpunten

You can upload your document to Saleshandy and include a link to it (or you can link to a doc you have on your own website), but you can't include your doc as a standard attachment to the email message. This won't matter for most campaigns so it's not a big problem. Hopefully, it will be added as a new feature in a later version of the software.