--- description: Gedetailleerde beoordelingen over osTicket: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk osTicket met soortgelijke producten dankzij GetApp België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: osTicket reviews, prijzen en scores | GetApp België 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software en ticketsystemen](/directory/287/help-desk-ticketing/software) > [osTicket](/software/10260/osticket) # osTicket Canonical: https://www.getapp.be/software/10260/osticket Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.getapp.be/software/10260/osticket?page=2) > osTicket is open source ticketbeheer-software voor klantenondersteuning. Met de toepassing kun je alle inkomende vragenstellers uit e-mail, webformulieren en telefoongesprekken in één platform verzamelen. Vervolgens kun je tickets filteren en deze naar de juiste medewerker doorsturen. Je gebruikt de automatische toewijzingsfunctie en automatische reactiefunctie om herhaalde workflows en acties voor bepaalde tickettypen in te stellen. De gratis app voor klantenondersteuning biedt ook een self-serviceportal voor klanten en dashboardrapporten. > > Oordeel: score van **4.3/5** door 75 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.3/5** | 75 Reviews | | Gebruiksgemak | 4.3/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.1/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Enhancesoft ## Commerciële context - **Beginprijs**: US$ 12,00 - **Prijsmodel**: (Gratis versie beschikbaar) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (desktop), Windows (lokaal), Linux (lokaal) - **Ondersteunde talen**: Duits, Engels - **Beschikbare landen**: Canada, Duitsland, Verenigde Staten ## Functies - Aanpasbare formulieren - Aanpasbare velden - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - Dashboard - Geautomatiseerde antwoorden - Geautomatiseerde routing - Helpdeskbeheer - Kennisbankbeheer - Kennisbeheer - Macro's/reacties via sjablonen - Sjablonen - Taakbeheer - Ticketbeheer - Zelfserviceportal ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning ## Categorie - [Helpdesk software en ticketsystemen](https://www.getapp.be/directory/287/help-desk-ticketing/software) ## Gerelateerde categorieën - [Helpdesk software en ticketsystemen](https://www.getapp.be/directory/287/help-desk-ticketing/software) - [ITSM-software (IT-service management)](https://www.getapp.be/directory/292/it-service-management-itsm/software) - [Issue tracking software](https://www.getapp.be/directory/580/issue-tracking/software) - [Knowledge Base Software](https://www.getapp.be/directory/2823/knowledge-base/software) ## Alternatieven 1. [Freshdesk](https://www.getapp.be/software/10317/freshdesk) — 4.5/5 (3409 reviews) 2. [LiveAgent](https://www.getapp.be/software/91301/liveagent) — 4.7/5 (1754 reviews) 3. [Zendesk Suite](https://www.getapp.be/software/9448/zendesk) — 4.4/5 (4072 reviews) 4. [Milvus](https://www.getapp.be/software/132287/milvus) — 4.8/5 (298 reviews) 5. [Zoho Desk](https://www.getapp.be/software/10036/zoho-desk) — 4.5/5 (2211 reviews) ## Reviews ### "Great tool forticketing" — 5.0/5 > **Eric** | *27 augustus 2018* | Telecommunicatie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Solution that is free, lightweight, reliable, open source, and easy to setup and use. Has most of the features of the paid solutions. Easy to tie to company websites for customers to open tickets. > > **Minpunten**: You need to know how to set it up and host it your self. ----- ### "The Best Open Source helpdesk solution" — 4.0/5 > **Geverifieerde reviewer** | *7 februari 2025* | Levensmiddelen- en drankenindustrie | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: osTicket is the best open source help desk management software > > **Minpunten**: osTicket very time-consuming to set up for beginner ----- ### "Probably Best Free Customer Support Platform ever." — 3.0/5 > **Giorgi** | *8 november 2016* > > OSTicket is so far my beloved customer support system when it comes to free platforms and easy of use functionality. I have spent over 1 year of managing and using OsTicket with 18 different agents and 4 separate departments. Thus, I will share my review of the system below in few words. (Please note this is about the self-hosted package of OsTicket, not Cloud-based.) The main advantage of the system is its nature of being equipped with all the necessary functions to maintain the medium sized companies support platform. It is a convenient system to carry out daily support-related tasks, answer tickets, have an unlimited number of cases/departments/agents, etc. In terms of simplicity, OSTicket is really user-friendly and easy to use platform that perfectly realises its own purposes of being reliable ticketing system. It is easy to install and maintain, the internal admin and agent user face are user-friendly as well. The main disadvantage of the system might be its lack of statistical measurements. It was the main aspect I was lacking while using the OsTicket. It is really hard to get the valuable statistical data from OSTicket regarding the agents, their working levels, times, etc. Basically, there is just one simple page of "Statistics" that shows the quantity of the tickets and some basic stuff and that's all. Nothing else about the statistics. Furthermore, another disadvantage is its lack of social integration. The reason I decided to move my company to another platform was that I couldn't integrate the OsTicket with Facebook \& Twitter platforms. There are other little disadvantages, however, not worth mentioning as they don't make a big different. All in all, if not the aforementioned disadvantages of the system, OSTicket would be one of the best solutions for the small and medium-sized companies' support system needs. However, as it's completely free I'm nothing but grateful to the developers who developed this wonderful system and share it for free. ----- ### "Good but not great" — 4.0/5 > **Gustavo** | *29 juli 2022* | Hoger onderwijs | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: It has an free option if you want to test it > > **Minpunten**: Should be simpler, most companies don’t look for all the features so you may end paying for things you will never use ----- ### "Leading open-source ticket management" — 5.0/5 > **Alfredo** | *17 april 2021* | Informatietechnologie en -diensten | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: Once setup it is a very stable platform. All advanced ticket management features are available, including routing and templates. > > **Minpunten**: Integrating into my workflow was challenging, since it would usually require developing a module by code. ----- Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.getapp.be/software/10260/osticket?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.be/software/10260/osticket) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens