Process Street

We're not your typical tech or online company using SaaS systems to run and manage their business - we are a veterinary company with remote users in multiple cities, and using SaaS software in our industry is rare. This is compounded by the fact most in our industry are not technically savvy or experienced - so computer systems have to be VERY simple and easy to learn and use.

What we do have in common with many tech companies is that we are fast growing, and that is difficult to manage in such a traditional, staid industry. (We were listed as one of Canada's Fastest Growing Companies in 2016).

We run our entire company on cloud based systems, and Process Street is far and away the favorite piece of technology we use. As a long time entrepreneur (and business coach) I always wished there was a simple way to document and manage process and procedures inside my companies, and could never find a tool to do it.

Until Process Street.

The product itself is brilliant, and is incredible for developing an online employee manual, corporate processes and procedures, and managing regular activities that take place inside any business - hiring, managing, operations, maintenance, etc.

But where Process Street really stands out is the fantastic service and support that is both responsive and helpful. This team REALLY wants to hear how to improve their product. They've painstakenly taken the time to listen to my gripes and whining about shortcomings and not just promised solutions in the future - they've built and implemented them.

Honestly, there is nothing negative I can say about Process Street, and it has literally transformed the way we do business. We've won awards for our customer service, our innovative approach to business, and sheer growth. And I truly credit a significant amount of our business success (and my personal sanity) to Process Street and what it does for our organization.

Make no mistake, this program will not automate your entire process and do it for you, but it takes a lot of the thought and decision energy out of it. Great for processes that still need human thought coupled with the ability for management to set controls and parameters.

I love the unique way you are able to create internal/external guides using Process St's checklist functionality. It allowed me to break content-rich guides down into super easy to follow (and read), check lists.

The support team are fantastic, I especially loved liaising with Peyton, who took the time out of his night, after hours (I'm based in Aus) to chat to me about my unique use-case and how Process St might be able to help me keep track of my clients, who are all at different stages with us.

Ultimately, there are some key functions I need in order to be able to efficiently keep track of our clients;

>Sorting the home dashboard
> Free read-only access for my team
> And, most importantly, the ability to edit specific check lists without the system editing the template itself.

I'll definitely reconsider Process St in the future if the above functionality is introduced!

Tip: If you run regular IDENTICAL checklists/training programs - definitely give Process St a shot, it will suit you perfectly!

New client onboarding