Agile CRM

- integrates sales management and marketing automation natively
- easy to use
- feature rich with a lot of add-ons
- very well priced
- great support team

- Small wish that I have: we have users that would be support users only, while others are sales users only. Would be nice if we could separate license fees on a role basis. But then the overall price we have to pay is still very low so that it really isn't a big issue for us.

Agile CRM offers powerful automation features, such as lead scoring, email campaigns, and workflow automation. These features can help businesses save time and increase productivity.

Issues with email deliverability when using Agile CRM's email marketing features.

The automated features, when they did work, were nice.

Pretty much every feature had some sort of flaw. From doing absolutely nothing when I clicked on it, to having some requirement that I had to call customer service for to find out. Their customer support is also a joke. After choosing your selection on the phone it will ring and ring then send you to voicemail without notification of doing so. Once you receive a call back, IF you do, you speak with someone you can barely understand, who basically told me that there is nothing they can do for me, their "teams" are working on fixes for my miscellaneous problems, and suggested I try other integrations as a work around. They couldn't give me an expected time they issues will be resolved. Upon trying their work around it wasn't what I needed at all. I was basically told "too bad" and to just sit and wait for a fix. Also, when you try to cancel your subscription it tells you that someone will have to call you to do so, and it could be over 48 hours until they do.

The contact management tool, which enables us to store all customer information in a single centralized database, is one of the most important features of Agile CRM that I particularly enjoy. This makes it much simpler to track our customer relationships because it makes it simple to access customer information, keep track of interactions, and take notes.The marketing automation tools are another thing I like about Agile CRM. We can target email campaigns with Agile CRM, track leads, and score them based on how they behave. We have been able to develop marketing strategies that are more tailored to each individual customer and have gained a deeper comprehension of their wants and needs.Also, the appointment scheduling feature of Agile CRM is a useful tool for managing our meetings and time. We can set reminders and notifications to make sure we never miss a meeting, and the built-in calendar makes it simple to schedule appointments with customers and potential customers.Lastly, Agile CRM's analytics and reporting tools are extremely helpful in monitoring our marketing and sales performance. Overall, I've found that Agile CRM is a powerful and easy-to-use tool for managing our sales and marketing processes and interactions with customers.

Even though the software is generally simple to use, I find that the user interface can sometimes be cluttered, making it hard to use some of the more complicated features.The email campaign builder seems like another area that could use some improvement. While the email automation and tracking tools are excellent, the email campaign builder's design and customization options can be somewhat limited. Without using time-consuming and cumbersome external tools, creating visually appealing emails can be challenging.Last but not least, despite the software's wide range of tools and features, I sometimes have trouble finding the specific features I require. For instance, finding the right report or setting up a particular automation can sometimes be a little hard, and I frequently have to spend more time than I want looking through menus and options.In spite of these areas for development, I actually observe Spry CRM to be a significant and easy to use answer for dealing with our client cooperations and deals and promoting processes.