
Over UseResponse
UseResponse is een alles-in-één multichannel platform voor helpdesk, communicatie met de gemeenschap, livechat met berichten en self-service voor klanten. Het is geschikt voor gebruik door elk type bedrijf en gemeenschap. UseResponse kan worden gebruikt door elke organisatie om de meningen en feedback van klanten te verzamelen voor verbetering. Het werkt voor organisaties die goederen produceren of diensten leveren, maar ook voor non-profitorganisaties.
UseResponse is ontworpen voor ondersteuningsmedewerkers en productmanagers om bedrijven te helpen inzicht te krijgen in hun klanten en de feedback van hun klanten over de aangeboden producten en diensten. UseResponse gebruikt een ticketingsysteem, een ideeënbank en georganiseerde online documentatie waarmee gebruikers vragen kunnen stellen, problemen kunnen melden en kunnen stemmen. Hierdoor kunnen bedrijven op hun beurt feedback, suggesties en bruikbare klantgebaseerde inzichten verzamelen.
Met UseResponse kunnen organisaties hun klanten op een effectieve manier ondersteunen. Dankzij open code is UseResponse volledig aanpasbaar. Bedrijven kunnen gemeenschappen organiseren, feedback verzamelen en klantloyaliteit verkrijgen met behulp van verschillende reacties op ideeën, problemen en vragen. Organisaties kunnen met gebruikers en klanten communiceren en naar hun feedback luisteren om uiteindelijk hun product of dienst te verbeteren.
Prijzen vanaf:
US$ 199,00/maand
- Gratis versie
- Gratis proef
- Abonnement
Top 5 alternatieven voor UseResponse
Klanten
- Freelancers
- Kleine bedrijven (2-50)
- Middelgrote bedrijven (51-500)
- Grote ondernemingen (500 en meer)
Implementatie
- Cloudgebaseerd
- On-premise
Prijzen vanaf:
US$ 199,00/maand
- Gratis versie
- Gratis proef
- Abonnement
Top 5 alternatieven voor UseResponse
Afbeeldingen








Functies
Totaal aantal functies van UseResponse: 102
Alternatieven
Bitrix24

UserVoice

Salesforce Service Cloud

Centralpoint

Reviews
Heb je UseResponse al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Anders 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Best customer support I can imagine
Beoordeeld op 27/5/2019
Pluspunten
It works great and is flexible for collecting feedback, ideas, and questions in real time and asynchronously.
Minpunten
Sometimes the admin console can be a bit difficult to navigate, but all of the features are there, somewhere.
- Sector: Overheidsadministratie
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Ticket management at its peak
Beoordeeld op 11/10/2021
I've had a great experience with this application ever since I acquired it, although its a little...
I've had a great experience with this application ever since I acquired it, although its a little expensive but has a lovely interface and very high capacity and flexibility in the collection of questions and feedback, all in realtime interaction.
Pluspunten
What I love most is the seasoned support which is always timely and accurate. With this app,I have the capacity to interact with multiple clients at the same time ,all in real time. Its definitely worth its cost as It integrates easily with other softwares and social media app
Minpunten
It is a very costly app,I believe the price should be reviewed. Aside this, its a great tool in network monitoring so I still love this app.
Antwoord van UseResponse
Hi! Thank you very much for your time to leave a review of our UseResponse Software! We really appreciate it and always try to be customer-centric in providing customer support. We also try to base our product development decisions on customer insights. We totally understand your concerns regarding the price, but considering the features offered, the flexibility, the ability to create multiple portals with no extra cost, and comparing to the competitors with similar functionality set, we consider the price being reasonable at the moment. If looking into a complete suite, you can consider it's UserVoice, Zendesk and Intercom all in one. And again, thank you very much for being with us, we are very happy that our tool can be a helper in improving your customers communications.
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
your article, faq formating sucks
Beoordeeld op 2/2/2016
We are considering leaving your service as your base design is pretty old style looking.
You...
We are considering leaving your service as your base design is pretty old style looking.
You should consider modernizing it. Check out how Square space Knowledge base looks, we would like something which looks as mdoern as that https://support.squarespace.com/hc/en-us/categories/200352188-Knowledge-Base
And the FAQ page should be modern like https://www.qapital.com/faq
you can check how old looking http://withjoy.useresponse.com looks which is why we are likely to leave the service even though we have paid for it.
Antwoord van UseResponse
Hello Vishal,
In order to supply with good service, we are ready to assist you in integration of the system with website + customizing the look and feel of articles and knowledge base to your requirements.
As system is very flexible, we try to utilize the common way of providing support in package, but not everyone would be amazed with features we have and UI we provide.
Let us know if you can consider using our service, if we are to provide better UI for your needs in order for you to change your mind in regards to this review.
Hope you would give us a chance to make product better and change your opinion here.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Great product, Great support & consulting
Beoordeeld op 5/3/2021
On the whole, the software convinces with an incredibly great and simple usability, it is well...
On the whole, the software convinces with an incredibly great and simple usability, it is well thought-out and logically structured, and the team behind it is extremely competent and fast in support and small individual development projects. Larger individual requirements can be solved professionally through support or and cost-effectively consulting.
Pluspunten
We first used Idea Management in the beginning, and later built up our Knowledge Base.
We use the knowledge base for both internal and external user groups. The structure of the rights management is simple and flexible, as well as the possibility to form different communities, to distribute knowledge base articles to specific target groups and to manage information.
In addition, we use the ticket system as internal workload management and can thus transparently share and manage all tasks.
Minpunten
Nothing worth mentioning, and it seems bug free too.
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Powerful, easy to use,fantastic customer support
Beoordeeld op 10/11/2017
1) I can provide managed customer/ticket support
2) I can easily integrate new custom support team...
1) I can provide managed customer/ticket support
2) I can easily integrate new custom support team members into the process
3) I can teach users about my site interactive to my support system
4) I can provide a 'Feature Request' system that I can use to not only assess user needs/desires but also keep them in the loop about status of those requests.
Pluspunten
Right now my favorite feature is the 'inline' FAQ whereby I can add a 'What's This?' icon anywhere on my site which then pops up the UseResponse widget with an FAQ related to the user's current asset. This is fully integrated to the support system allowing me to both inform users of features interactively and allow for extended/related answers and even customer support.
I tested a number of popular/leading competing services and found UseResponse to be the most comprehensive and easy to use of all of them and the price is decidedly right. For me the final deciding factor was that a company that creates customer support software in fact provides superior customer support too. I was able to learn about and set up all the features I needed with direct and caring support.
I don't often 'gush' about software (actually usually I gripe :) ) but UseResponse IMHO deserves it.
Minpunten
So far not much. The only feature I'd love to include is the ability for FAQ/Articles to link to other articles inside the widget. Right now you are limited to either the sidebar of related articles (which keeps you in the widget) or adding a hyperlink to an artcile which opens a new browser window. I"m told they are working on that too though so that would leave me with nothing to complain about.
UseResponse - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over UseResponse.V. Welke prijsmodellen heeft UseResponse te bieden?
UseResponse kent de volgende prijsmodellen:
- Vanaf: US$ 199,00/maand
- Prijsmodel: Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van UseResponse?
UseResponse heeft de volgende typische klanten:
11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door UseResponse ondersteund?
UseResponse ondersteunt de volgende talen:
Chinees, Chinees (traditioneel), Duits, Engels, Frans, Japans, Nederlands, Portugees, Russisch, Spaans, Thai
V. Biedt UseResponse ondersteuning voor mobiele apparaten?
UseResponse ondersteunt de volgende apparaten:
V. Met welke andere apps kan UseResponse worden geïntegreerd?
UseResponse kan worden geïntegreerd met de volgende toepassingen:
Confluence, Google Workspace, HubSpot CRM, Jira, Meta for Business, Salesforce Platform, Slack, Twitter, WhatsApp, WordPress, Zapier, Zoho Projects
V. Welke mate van ondersteuning heeft UseResponse te bieden?
UseResponse biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor UseResponse.
- Klantenservice software
- Helpdesk software en ticketsystemen
- Kennismanagement software
- Klachtenbeheer software
- Ideemanagement software
- Live chat software
- Servicedesk software
- Customer support software
- Customer satisfaction software
- Community software
- Software voor innovatiebeheer
- Knowledge Base Software
- Sales tracking software