--- description: Gedetailleerde beoordelingen over InGenius: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk InGenius met soortgelijke producten dankzij GetApp België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: InGenius reviews, prijzen en scores | GetApp België 2026 --- Breadcrumb: [Startpagina](/) > [Contactbeheer software](/directory/337/contact-management/software) > [InGenius](/software/101945/ingenius) # InGenius Canonical: https://www.getapp.be/software/101945/ingenius Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.getapp.be/software/101945/ingenius?page=2) > Verhoog de productiviteit van medewerkers en verkrijg meer tevreden klanten met een naadloze verbinding tussen je CRM en je zakelijke telefoonsysteem. Stimuleer succesvollere dienstverlening en verkoop met één eenvoudige, soepele computer-telefoonintegratie die unieke en complexe workflows ondersteunt. > > Oordeel: score van **4.9/5** door 8 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.9/5** | 8 Reviews | | Gebruiksgemak | 4.8/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 5.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.8/5 | Gebaseerd op alle reviews | | Functies | 4.8/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Upland Software - **Locatie**: Austin, VS - **Opgericht**: 2004 ## Commerciële context - **Beginprijs**: US$ 32,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (lokaal), Linux (lokaal) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Australië, Canada, Verenigde Staten ## Functies - API - Aanpasbare sjablonen - Activiteiten volgen - Automatic call distribution (ACD) - Automatische nummerkiezer - Beheer van supporttickets - Beller-ID - Bellijstbeheer - CRM - Callcenterbeheer - Chatten/messaging - Communicatie via meerdere kanalen - Contactendatabase - Controle van oproepen - Dashboard - Engagement bijhouden - Gemengd callcenter - Handmatig kiessysteem - IVR - Inbound callcenter ## Integraties (12 in totaal) - Asterisk - Avaya Cloud Office - Avaya Experience Platform - Avaya UCaaS - Cisco Unified Communications Manager - GENESYS - MiContact Center Business - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - Twilio - Twilio Flex ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Contactbeheer software](https://www.getapp.be/directory/337/contact-management/software) ## Gerelateerde categorieën - [Contactbeheer software](https://www.getapp.be/directory/337/contact-management/software) - [Sales enablement software](https://www.getapp.be/directory/605/sales-enablement/software) - [Call center software](https://www.getapp.be/directory/275/call-center/software) - [Telefonie software](https://www.getapp.be/directory/294/telephony/software) - [Contactcenter software](https://www.getapp.be/directory/593/contact-center/software) ## Alternatieven 1. [Bitrix24](https://www.getapp.be/software/90602/bitrix24) — 4.2/5 (990 reviews) 2. [Five9](https://www.getapp.be/software/91276/five9) — 4.2/5 (481 reviews) 3. [LiveAgent](https://www.getapp.be/software/91301/liveagent) — 4.7/5 (1781 reviews) 4. [JustCall](https://www.getapp.be/software/2047760/justcall) — 4.1/5 (224 reviews) 5. [Genesys Cloud CX](https://www.getapp.be/software/104597/genesys-cloud) — 4.3/5 (262 reviews) ## Reviews ### "InGenius is such a helpful tool" — 5.0/5 > **Jacob** | *31 mei 2019* | Hoger onderwijs | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: InGenius streamlines the productivity of our employees and students callers by offering a click-to-call option that offers plenty of customization. Since we have a call center of 7 phones, a student caller can use the same ICE account to log into any of those phones, which provides freedom of movement (or if one of our phones or computers breaks, it's not the end of the world). Logging calls is also extremely simple, just click on the result (which can be set up by the admin) and type your notes in. They're also working on a voicemail drop, which would further maximize productivity for folks (and folks can sound happy for every voicemail because they've precorded their message ahead of time\!) > > **Minpunten**: Connecting a new account to a phone is pretty simple. Customer service has been exceptional when I've needed it. Not much to complain about. ----- ### "InGenius is one of the best software for Call Management." — 5.0/5 > **Geverifieerde reviewer** | *6 augustus 2022* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Ingenius is very easy to integrate with all other softwares for example Salesforce and CUCM. > > **Minpunten**: No never experienced any issue with InGenius. ----- ### "InGenius" — 5.0/5 > **Andrea** | *18 oktober 2022* | Schoolleiding | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: It works really well like a normal phone. It’s all controlled through my laptop as long as I have WiFi I can make calls . And it works great. > > **Minpunten**: Sometimes it acts glitchy and doesn’t allow for calls to be ended or dispositioned but it’s very rare . > > I use it daily to make my phone calls. I love that I can put information regarding my calls . Important info , whether I left a VM, or no answer , or the phone number is invalid . That way if someone calls while I am out , I can read their notes . ----- ### "InGenius: A Reliable and Incredible Customer Service Solution" — 5.0/5 > **Giacomo** | *15 april 2024* | Facilitaire diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: This customer service solution has been reliable since day one. InGenius is easy to implement. > > **Minpunten**: I do not dislike InGenius at all. InGenius is super amazing. ----- ### "InGenius - Productivity Boosting Tool" — 5.0/5 > **Ange** | *26 februari 2021* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: We have been using InGenius for a few years now so I feel comfortable in stating that InGenius has been a fabulous productivity-boosting tool for our inside sales teams when used in conjunction with our Mitel phones and Salesforce. We found that the initial install and setup was easy and straightforward. The admin configuration and customization tool has allowed us to tailor it to our exact needs. There was one feature that wasn't working with our user's workflow so I reached out to support to see if they could help. They offered a solution by building a custom workflow for us which greatly improved our ease of use. The customer service and support teams are top-notch. I never hesitate to reach out to them because they always respond quickly and are happy to resolve any question or issue to our satisfaction. > > **Minpunten**: I have nothing negative to say about our experience with InGenius. ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.getapp.be/software/101945/ingenius?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.be/software/101945/ingenius) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens