Over Sharpen

Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive customer experience.

Equip agents with a platform to interact with your customers on any channel from one interface. Trigger micro-learning and coaching modules inside agent queues for improved growth and development. And, gain deep customer insights from a single source-of-truth reporting system, based on the customer relationships your team develops. Turn every interaction into an experience with Sharpen.

Prijzen vanaf:

N.v.t

  • Gratis versie
  • Gratis proef
  • Abonnement

Top 5 alternatieven voor Sharpen

Voornaamste voordelen van Sharpen

• Help customers using modern omnichannel
• All channels are on a single interface
• Move between channels without disconnecting
• Deliver training to agents in their queue
• Import data from third-party platforms into
Sharpen DB for a single source of truth
• Integrate with CRM systems out-of-the-box or
build custom solutions with open REST APIs
• Build reports using point-and-click tools or
advanced SQL
• Create and share unlimited custom dashboards
• Globally-distributed, multi-tenant platform runs on Amazon’s worldwide infrastructure

Bedrijfsgrootte

K M G

Implementatie

  • Cloudgebaseerd
  • On-premise

Markten

Australië, Canada, Duitsland, Verenigd Koninkrijk, Mexico, Verenigde Staten

Ondersteunde talen

Engels

Prijzen vanaf:

N.v.t

  • Gratis versie
  • Gratis proef
  • Abonnement

Top 5 alternatieven voor Sharpen

Afbeeldingen

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Functies

Totaal aantal functies van Sharpen: 57

  • API
  • Aanpasbare rapporten
  • Aanpasbare velden
  • Archiveren en retentie
  • Automatic call distribution (ACD)
  • Automatische nummerkiezer
  • Beheer van supporttickets
  • Beller-ID
  • Bewaking
  • CRM
  • Callcenterbeheer
  • Campagnebeheer
  • Chatten/messaging
  • Communicatie via meerdere kanalen
  • Contactenbeheer
  • Controle van oproepen
  • Door gebeurtenissen geactiveerde acties
  • E-mailbeheer
  • Gemengd callcenter
  • Geplande opname
  • Handmatig kiessysteem
  • Helpdeskbeheer
  • IVR en spraakherkenning
  • Inbound callcenter
  • Integratie van computertelefonie
  • Integratie van sociale media
  • Integraties van derden
  • Interactie bijhouden
  • Invoer via telefoontoetsen
  • Klantendatabase
  • Klantgeschiedenis
  • Live chatten
  • Meerdere scripts
  • On-demand opnamen
  • Opnemen
  • Oproepen doorsturen
  • Oproepen opnemen
  • Oproepen routeren
  • Oproepen taggen
  • Oproepregistratie
  • Oproepscripts
  • Outbound callcenter
  • Prestatiemeetwaarden
  • Progressief kiessysteem
  • Rapportage en analyse
  • Realtime analyse
  • Realtime chatten
  • Realtime rapportage
  • Realtime updates
  • SSL-beveiliging
  • Samenwerkingstools
  • Sms-berichten
  • Stemaanpassing
  • Voicemail
  • Waarschuwingen/Meldingen
  • Wachtrijbeheer
  • Zoeken/filteren

Alternatieven

BeInContact

4,3
#1 alternatief voor Sharpen
BeInContact helps companies of various sectors and sizes increase the loyalty of their customers, improving their...

Call Center Studio

4,5
#2 alternatief voor Sharpen
Call Center Studio is cloudgebaseerde software die bedrijven tools biedt om vragen van klanten te beheren en te...

Talkdesk

4,5
#3 alternatief voor Sharpen
Talkdesk biedt alle voordelen van bedrijfsbrede contactcentersoftware, zonder alle bijbehorende complexiteit.

Five9

4,2
#4 alternatief voor Sharpen
Five9 is een oplossing voor contact- en callcenters die wordt aangedreven door artificiële intelligentie. De cloudgebase...

Reviews

Totaalscore

4,4 /5
(47)
Prijs-kwaliteitverhouding
4,8/5
Functies
5/5
Gebruiksgemak
4,3/5
Klantenondersteuning
4,5/5

Heb je Sharpen al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

Schrijf een review!
5 van 47 reviews worden weergegeven
Todd
Totaalscore
  • Sector: Verzekeringen
  • Bedrijfsgrootte: 2-10 werknemers
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning

Great Value and Support

Beoordeeld op 27/8/2015

Fathom is attentive to my needs and works quickly to resolve any issues that arise. They provide...

Fathom is attentive to my needs and works quickly to resolve any issues that arise. They provide good phone service at a great value. I recommend them for any small business owner!

Pluspunten

Great value. My monthly service is much less than I paid previously. The support team is knowledgeable and easy to work with. They are quick to diagnose any issues (even those that are problems with my system and not theirs) and provide answers to resolve them.

Minpunten

It can be a little confusing to configure the system, but I can call the support team to help me out. Reports, such as call logs, could be better, but I almost never looked at them with my previous provider anyway. Once the system is configured, it works great.

Brian
Totaalscore
  • Sector: Internet
  • Bedrijfsgrootte: 2-10 werknemers
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning

One stop solution

Beoordeeld op 25/8/2015

We needed a system that could allow our remote teams to painlessly stay connected while providing...

We needed a system that could allow our remote teams to painlessly stay connected while providing core communications functionality. Lots of providers out there with pieces of what we needed, but struggled to find it all in one package that was affordable and actually worked right. Actually didn't get any complaints from the team.

Pluspunten

Easy to use and provided the full suite of functions we needed. Remote access across the country was great. Option to use soft phone on laptop with Polycom phone on desk also great. Automated workflow for agents was superb and our service manager was able to set up, implement, and manage without a lot of training or consulting.

Minpunten

No real cons to speak of. Would love to see them come out with their own CRM, though the integration with salesforce has been great.

Dylan
Totaalscore
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning

Mediocre

Beoordeeld op 24/9/2015

Overall: This system offers nothing outside of the norm of any other VOIP business phone system. ...

Overall: This system offers nothing outside of the norm of any other VOIP business phone system. The Web interface is slightly more intuitive than others, though it is difficult sometimes to know if a setting change has actually been accepted and changed. However, there is much to be desired in execution of calls. About a quarter of dialed calls will hang without ever connecting, then disconnect. There is no consistency with this issue as to the number being dialed. (One number may fail three times in a row, then connect on the fourth attempt. Others might fail once, then connect on the next attempt.) We have had an outstanding service issue since deploying last January which has yet to be resolved wherein any calls going to our after-hours support line generate two notification emails and two duplicate voicemails. While not critical, it is a nuisance, and the only time we receive updates on the status of the service case is when we ask for them.

Pros: Slightly easier to use and deploy than similar products. Slightly more intuitive web controls. Service department will respond when prompted.

Cons: Service could be much more pro-active in reporting status of cases back to clients. Call failures can be a headache.

Christina
Totaalscore
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning

Striving for Sucess

Beoordeeld op 25/9/2015

It's been a long winding road; however, I genuinely feel that Fathom Voice is trying to get better!...

It's been a long winding road; however, I genuinely feel that Fathom Voice is trying to get better! They give us some great features but some of the every day features that we expect & had for years are now not available.

Most recently I've truly missed the simple forwarding option. We've worked around it but it was laborious. To be able to just hit a fwd button + the extension in which to forward to... was great, when we had it.

I also miss the options our landlines had... like being able to speed up & slow down a message. This saved us from having to listen several times. We also had a simple keypad map that showed us how to move quickly and efficiently through steps to get where we needed. On the dashboard, I would love to also have a list of calls I've made (calls in and calls out, would be great descriptions).

We are not necessarily a large business but perhaps we act like one. :) Thus, there will always be issues or things that come up, esp. as changes occur. The Fathom Voice Crew always do their best to find a solution & never forget to get back with you... we appreciate this greatly!

Melva
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 51-200 werknemers
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning

Very easy to use

Beoordeeld op 26/8/2015

I find that Fathom is very user friendly and easy to navigate. At they company I work for we have...

I find that Fathom is very user friendly and easy to navigate. At they company I work for we have used a few different companies and in my experience Fathom has been the best.

Pluspunten

I love that we can record the calls. In my line of work it is very easy to not catch all the important information on a call. So having the ability to go back and review it has been very beneficial for me. Also being able to save the recording allows for my Consultants to listen to my call before they reach out to the customer for follow ups and meetings. It also is great training tool for new members of the team to be able to hear real calls.

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Sharpen - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Sharpen.

Sharpen kent de volgende prijsmodellen:

  • Vanaf:
  • Prijsmodel: Abonnement
  • Gratis proef: Niet beschikbaar

Sharpen offers transparent pricing at every license level. Sharpen Empower, the contact center platform, comes at the total cost of $139 per user, per month.

Sharpen heeft de volgende typische klanten:

2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Sharpen ondersteunt de volgende talen:

Engels

Sharpen ondersteunt de volgende apparaten:

Android (mobiel), iPhone (mobiel), iPad (mobiel)

Sharpen kan worden geïntegreerd met de volgende toepassingen:

Desk.com, Freshdesk, Salesforce Sales Cloud, Salesforce Service Cloud, Zendesk

Sharpen biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker)

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor Sharpen.