Mailgun

Pluspunten

Clean UXI for navigating the system, simple set up, clear dashboard to find issues quickly and navigate around the site. Ability to clean database lists to minimize bounce. However, the BEST part is they are free up to 10,000 emails a month, which is a ton! So to give the full custom power of connecting your domain and sending out, that's a huge value. I will get over that limit and upgrade soon, but that is an incredible way to start a relationship. Almost a year of free service to use their system versus my server.

Minpunten

I actually have not found anything that I do not like. Many will complain about high bounce rates or going into spam. I find that issue arrises on multiple factors outside of mailgun control, such as the receiving server, and the mail habits of the person opening it, do they get a bunch of spammy mail already? And was the mail piece written in a poor nature, this increases spam folder direction, however, they do have dedicated IP service for those wanting to mitigate one area of cause for spam direction. Again, never been my experience.

Pluspunten

Ease of setup. Transparent pricing. Free tier goes up until a really high scale. Can use it via API or smtp, whatever you need.

Minpunten

Support is a little slow for non paying plans, but that is expected. There are no alarms in place for when something starts going wrong unexpectedly.

Pluspunten

API is very easy to integrated, SMTP alternative is a quick start to use in software that require SMTP protocol to send email.

Minpunten

Current dashboard is kind of complicated, sometime I could not find a setting or where I could set a adjustment.

Pluspunten

Our ERP system added integration with Mailgun several years ago and our ability to track and verify emails had been delivered significantly increased. We noticed an immediate increase in our email delivered confirmations. This is significant for us as we send our monthly account billing statements through email. If our emails aren't delivered, we don't get paid. Mailgun also provided much superior email tracking so we can identify which emails weren't delivered and find another way to get in contact with our customer.

Minpunten

Our biggest limitation with Mailgun is with our ERP system and how they only chose to provided limited support to the many features Mailgun offers.

Pluspunten

Its api is very simple to use, most PHP frameworks come with mailgun integration out of the box - if they don't, mailgun supports standard smtp anyway. Great usage graphs and multiple regions to send from. Is makes it very easy to send emails from php applications which would normally be blacklisted if you use standard php mail from inside a VPS on e.g amazon/azure/vultr/digitalocean. Very generous free tier.

Minpunten

Their anti spam measures can sometimes not work - if your sending details have been compromised you can be hit with a pretty large bill before you realize someone has been sending hundreds of thousands of emails on your behalf.