
Issuetrak
Over Issuetrak
IssueTrak is krachtige software voor het bijhouden van problemen en bedrijfsprocesbeheer met een 20-jarige reputatie voor succesvolle implementatie bij duizenden bedrijven wereldwijd in IT, gezondheidszorg, financiën, horeca, overheid, militaire en non-profitorganisaties. Tot de klanten behoren Ralph Lauren, Pepsi, UPS, Verizon, het Amerikaanse Ministerie van Defensie en Raytheon.
Met deze software kun je automatisch nieuwe problemen toewijzen op basis van je voorkeuren, en het bespaart je tijd met vooraf ingevulde formulieren voor terugkerende problemen die je zelf definieert. Je kunt taken toewijzen aan iedereen in je organisatie, nieuwe taken creëren of een vooraf gedefinieerde groep taken selecteren om aan een probleem toe te voegen. Problemen die via e-mail binnenkomen worden direct op basis van de inhoud bijgehouden en worden automatisch toegewezen, waarbij alle daaropvolgende correspondentie automatisch wordt opgeslagen binnen hetzelfde probleem.
SLA's worden gedefinieerd en gecontroleerd met e-mailmeldingen voor naderende deadlines. Prestatiegegevens worden snel beoordeeld in een aangepast dashboard op basis van KPI's die je zelf selecteert.
Controleer, registreer en onderhoud automatisch gegevens over IT-middelen, waarbij middelen worden gekoppeld aan specifieke gebruikers of omgekeerd. Met functies voor het zoeken van middelen of ingebouwde rapporten kun je snel items zoeken, trends ontdekken en gedetailleerde informatie over je middelen binnen en buiten IT ophalen.
Prijzen vanaf:
US$ 59,00/maand
- Gratis versie
- Gratis proef
- Abonnement
Top 5 alternatieven voor Issuetrak
Klanten
- Freelancers
- Kleine bedrijven (2-50)
- Middelgrote bedrijven (51-500)
- Grote ondernemingen (500 en meer)
Implementatie
- Cloudgebaseerd
- On-premise
Markten
Australië, Brazilië, Canada, Duitsland, Verenigd Koninkrijk , Ierland, India, Japan, Mexico, Verenigde Staten en nog 5 andere
Ondersteunde talen
Engels
Prijzen vanaf:
US$ 59,00/maand
- Gratis versie
- Gratis proef
- Abonnement
Top 5 alternatieven voor Issuetrak
Afbeeldingen





Functies
Totaal aantal functies van Issuetrak: 111
Alternatieven
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Reviews
Heb je Issuetrak al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
Maillie Review of cloud base issuetrak - Chad Mohr
Beoordeeld op 16/3/2015
Before I was hired, Maillie was using no help desk software at all. We are a 100 person small...
Before I was hired, Maillie was using no help desk software at all. We are a 100 person small accounting firm. I came from a 400 person pharma company in which I used and configured 4 help desk software before. I have used before Remedy, HP service center, Cherwell, Lifetime, and Frontrange ITSM. I am ITIL v3 certified and this product helps follow some of the ITIL methodologies. We trialed 8 hd systems. I deployed IssueTrak cloud to Maillie at end of Sept 2014. Our employees are gravitating to the system, we now average about 200 issues a month. The pros are:-easy setup/configuration. I did our company configuration needs in about 2 weeks, with the setup of mostly issue types and subtypes. The setup training was easy to follow and I didn't need all the hours. I revisited the hours when I was ready to make templates/forms for things like New Hire Requests. Sync to AD worked after you get the certificate loaded properly. We are using the asset trackpc.exe which pulls from a batch file at login the client and server machines info. Reports have been easy to generate and export to excel. We use tasks for access approval, software request, hardware request and change control. We now know who is approving it and when. Creating a kb article from a ticket is easy. Escalating an issues to a global issue and then linking issues to that global is very easy and it closes and updates notes with any modifications from that global issue. IssueTrak Support has been quick, effective and easy to talk to. I can tell IssueTrak invests money and time into their product they do take suggestions from their clients. The Cons are: sometimes a lot of windows get opened and then it's difficult to find screen you need. Everything works downwards on the page, the more fields you add the lengthier it gets. Be nice if you could just make fields go in open spaces on the page. When submitting an issue you should fill it out from top to bottom because if you have any custom screens, it changes the screen and fields below then are wiped.IE settings have to be set to show content. If two people have the same issue open, the last save takes presidents. Devices that cannot run trackpc.exe need to be entered. When submitting an issue, it would be nice if it automatically suggested a kb and not have to click the KB link which takes you away.
OVERALL, I am very pleased with IssueTrak and I would recommend it to anyone because it makes configuring, deploying and using hd software easier.
Antwoord van Issuetrak
Chad, Great product review. Regarding the request to have IssueTrak automatically suggest a KB solution....I've seen that functionality demonstrated in a recent developers meeting. Just saying.... Customer feedback really does help define the product. Thanks again, Tony
- Sector: Computersoftware
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Love to recommend IssueTrak!
Beoordeeld op 2/11/2016
Well, they say it right! you've got issues. Keep track of them with IssueTrak. it is a standard...
Well, they say it right! you've got issues. Keep track of them with IssueTrak. it is a standard ITIL driven application with user-friendly interface to track Issues for your organization or your customers. That's not end of it. It has standard and functionalities like Reports, Asset Management, Quick pick and Recurring Issues etc. which will make your life easier. It's not an high-end application though I guess small or mid sized organization will find it suitable. The best thing I like about IssueTrak that it captures labor hours of users, at each transaction, at each updates, at the end of day you can create a report and calculate how many hours you or your team had spent in a work or issues or projects etc. Isn't that interesting? I would love to recommend to anyone. Thanks IssueTrak!
Pluspunten
Quick pick, Recurring Issues, Reports, Note captures Labor hours.
Minpunten
It's slow.
Email notification setup gets bug sometimes.
It lacks in connecting different modules like Organization, Users and Issue Type. Like you can not see what are the issue types supported by the organization if you are at the organization page. You can not add/remove groups from user if you are at the user page.
- Sector: Facilitaire diensten
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
IssueTrak Review
Beoordeeld op 23/11/2020
We track 100's of issues a day. We do have an opportunity to make our system more efficient and...
We track 100's of issues a day. We do have an opportunity to make our system more efficient and could possibly do a better job at doing this. Any issue brought up, we get a prompt response from customer service.
Pluspunten
Very customizable. Like the ability to be able to pull raw data sets on anything we need.
Minpunten
Does not integrate with Financial or 3rd party software without ample time and money invested.
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
We used it for end user issues tracking at active phase of the project
Beoordeeld op 19/6/2018
We've got some experience how to set up better process for our end-users issues tracking
We've got some experience how to set up better process for our end-users issues tracking
Pluspunten
What I liked the most is ability to configure custom processes per team.
Also if team-specific setup worked good for single team, it was easy to share it with other teams.
Most of our clients liked escalation feature. As we were a small team, sometimes reminder that some issue is on hold is too long on hold worked as additional motivational factor.
We also liked a feature, that allowed to set up custom rules for issues assignment. E.g. if someone is good at something or someone's action/approval is the first step of something, some kind of issues goes to him/her automatically.
Minpunten
They are good when you use only current set of features and experience no issues.
As soon as you experience an issue or wait for their software upgrade, timelines are really unpredictable (company has been working at different pace allover the time).
- Sector: Hoger onderwijs
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Not enough stars
Beoordeeld op 15/3/2017
Although I rate Issuetrak highly, by star reckoning, all categories look equally strong. This is...
Although I rate Issuetrak highly, by star reckoning, all categories look equally strong. This is not the case. Where these folk truly shine is in the Customer Support arena. These guys rock! And, they use their own software. Submitting an issue with them is just like what we do in our office. And seeing how they use their product gives us a better understanding how we may do things. Its great!
Please forgive my hasty opinions. I've only been using their product for almost 20 years. I could be wrong. BTW: We're hosted in the cloud now. Yeeha!
Pluspunten
Its hosted.
Minpunten
When searching issues, cannot click back button. Must start search all over.
ASP programming scares me a little in this decade. Glad it is in the cloud for our security sake.
Antwoord van Issuetrak
Thank you for your kind words, Bruce. We appreciate feedback, both positive and constructive, and are always seeking ways to improve our offerings. I have documented your feedback concerning the functionality of search and the use of ASP and will share this information with our developers. Thanks again!
Issuetrak - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Issuetrak.V. Welke prijsmodellen heeft Issuetrak te bieden?
Issuetrak kent de volgende prijsmodellen:
- Vanaf: US$ 59,00/maand
- Prijsmodel: Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van Issuetrak?
Issuetrak heeft de volgende typische klanten:
Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door Issuetrak ondersteund?
Issuetrak ondersteunt de volgende talen:
Engels
V. Biedt Issuetrak ondersteuning voor mobiele apparaten?
Issuetrak ondersteunt de volgende apparaten:
V. Met welke andere apps kan Issuetrak worden geïntegreerd?
Issuetrak kan worden geïntegreerd met de volgende toepassingen:
Azure Active Directory, SwaggerHub
V. Welke mate van ondersteuning heeft Issuetrak te bieden?
Issuetrak biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor Issuetrak.
- Klantenservice software
- Helpdesk software en ticketsystemen
- IT-asset management software
- Issue tracking software
- Klachtenbeheer software
- Verandermanagement software
- Project management software voor de non-profitsector
- Customer support software
- Bug tracking software
- IT-service software
- Servicedesk software
- Knowledge Base Software
- CRM-software
- Facility management software
- ITSM-software (IT-service management)