Peek Pro

4,7 (774)
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Mobiel-geoptimaliseerd reserveringssysteem voor touroperators

Over Peek Pro

Peek Pro is een reserveringssysteem dat is gebouwd met en voor touroperators. Elke stap in het klantgerichte boekingsproces is geoptimaliseerd om conversies en online inkomsten te genereren, en de widgets kunnen op maat worden gemaakt en direct worden geïntegreerd in de website van een bedrijf. Je kunt live reserveringen ook rechtstreeks via de Facebook-pagina van een bedrijf inschakelen. De backend-functies omvatten krachtige rapportage, snelle toegang tot klantmanifesten, gefaseerde toegang voor gidsen en agenten, geautomatiseerde e-mails en meer. De backend van Peek Pro omvat integratie met toonaangevende mobiele apps om reserveringen te beheren, ontheffingen te ondertekenen en betalingen onderweg te accepteren.


Afbeeldingen

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Twijfels over Peek Pro? Vergelijk met een populair alternatief

Peek Pro

4,7 (774)
VS.
Meeste reviews

Beginprijs

Geen prijsinformatie gevonden
US$ 20,00
maand

Prijsopties

Gratis versie
Gratis proefversie
Gratis versie
Gratis proefversie

Functies

66
122

Integraties

22
49

Gebruiksgemak

4,6 (774)
4,6 (5.614)

Prijs-kwaliteitverhouding

4,6 (774)
4,7 (5.614)

Klantenservice

4,7 (774)
4,7 (5.614)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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4,8
#1 alternatief voor Peek Pro
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SimplyBook.me

4,6
#2 alternatief voor Peek Pro
SimplyBook.me is een uitgebreid boekingssysteem voor elk type servicebedrijf. Meld je aan, ontvang een mooie gepersonal...

PayPal

4,7
#3 alternatief voor Peek Pro
PayPal is een wereldwijd e-commerceplatform voor kopers en verkopers. Met PayPal kunnen betalingen en overschrijvingen...

Setmore

4,6
#4 alternatief voor Peek Pro
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Reviews

Totaalscore

4,7 /5
(774)
Prijs-kwaliteitverhouding
4,6/5
Functies
4,5/5
Gebruiksgemak
4,6/5
Klantenondersteuning
4,7/5

Heb je Peek Pro al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

5 van 774 reviews worden weergegeven
Ruth
Ruth
Totaalscore
  • Sector: Beeldende kunst
  • Bedrijfsgrootte: 11-50 werknemers
  • Wekelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great value, amazing support!

Beoordeeld op 8/11/2017

Peek Pro streamlines our booking process and allows us to focus on running a business while also...

Peek Pro streamlines our booking process and allows us to focus on running a business while also allowing customers to book at their leisure. Their support team is top notch too.

Pluspunten

I love that Peek doesn't have a monthly subscription fee, and their credit card fees / booking fees are very reasonable. They have extensive help articles and 24/7 chat support. The onboarding and support teams really go the extra mile to make sure it's a good experience for you.

The software itself is very flexible and thorough. It's web based and also a mobile app. I predominately use the web. It has resource management to keep from overbooking and has options for activities to start at specific times / intervals, as well as a setting to stop accepting bookings x hours before the activities start and allows you to black out dates without removing the activities from your calendar.

The reporting features are easy to use and they also send you a weekly snapshot of your activities and forecast for the month.

Overall, Peek Pro saves me a lot of time by taking care of the entire booking process for me, and increases the amount of bookings we receive because customers can book online 24/7.

Minpunten

The calendar can be tricky and isn't as flexible as I'd like. You create your activity first then go to the calendar to add the activity. Once it's added if you want to change the slots you basically have to delete the entire thing and do it again. I end up adding the same activity 3 or 4 times to get it right, but once it's done, it works awesomely.

There isn't an option for auto-generated or weekly reports nor an option to set the beginning of the week (our week starts on Monday, not Sunday) so each time I run a report I have 5 or 6 extra clicks before downloading the file. I also haven't been able to connect it to quickbooks (desktop version).

Antwoord van Peek Travel

Hi Ruth! Thanks for your kind words. It's great to read that you've been utilizing both our helpdesk articles and our 24/7 Partner Support team. We always want our Partners to be in charge of their own business, and use our software to do so.

Miranda
Totaalscore
  • Sector: Vrije tijd, reizen en toerisme
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Peek Pro

Beoordeeld op 18/2/2022

I switched from Fare Harbor a few years ago and I've had a pretty consistently good experience with...

I switched from Fare Harbor a few years ago and I've had a pretty consistently good experience with Peek since then.

Pluspunten

The customer service has been the beat feature by far. The software is relatively intuitive and well designed. I have multiple guides that are easily able to use it.

Minpunten

Other newer features are great in theory but haven't worked well for us personally like the tipping option. The embeddable review widget was terrible and did not update or work properly when I tried to use it on my website. I also wish there was a way to aggregate the answers to the question "how did you hear about us?" that customers answer at the time of registration. Also, it would be nice if the emails were more mobile friendly. It took me tons of trial and error to format them so they are readable on mobile phones, because that is how the majority of customers are viewing them, especially the day of the tour.

Overwogen alternatieven

Acuity Scheduling, Xola en FareHarbor

Redenen om voor Peek Pro te kiezen

I was really frustrated with their customer service and software and even after several months, they couldn't resolve an issue I was having with public vs private bookings. We ended up double booking sometimes and scrambling to accommodate everyone last minute.

Overgestapt van

FareHarbor

Redenen om over te stappen op Peek Pro

Before I switched, I asked a few other local businesses about their experience using Peek and they all endorsed it, although it's interesting that one has since switched to another software provider.
Teresa
Totaalscore
  • Sector: Vrije tijd, reizen en toerisme
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Maandelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 1.0 /10

Decent unless you have a problem

Beoordeeld op 24/4/2024

My experience has been touch and go. Mine is not a standard group tour operator and they worked...

My experience has been touch and go. Mine is not a standard group tour operator and they worked with me to get my booking platform set up as close to my needs as possible but if/when problems arise, it’s very difficult to get live assistance. My caution would be if something occurs that’s their error, you will still pay and you have no recourse because they just take the money out of the next booking. Parts of their site are over complicated and some “small” things aren’t possible to do. It’s been a mixed bag experience

Pluspunten

Allowed some customization or workarounds. Helped set up.

Minpunten

The Knowledge Base sucks
There’s no direct contact with customer service and even when you do, they won’t do a lot of things
They forced integration with Stripe rather than their own I started with which changes the refund policy

Overwogen alternatieven

FareHarbor en Bókun

Redenen om over te stappen op Peek Pro

Initial cost and ability to customize to my needs, not change my business model to meet theirs
Marian
Totaalscore
  • Sector: Religieuze instellingen
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Review of Peek Pro

Beoordeeld op 9/2/2024

Pluspunten

Peek Pro is going to help us stay organized, welcoming, and even financially sound.

Minpunten

The vocabulary used in the internal interface is not the same vocabulary we use, so it confuses me. I may be the only one. There's a huge learning curve, and the training was done by the trainer pointing out things in quick succession rather than me trying things as she guided. I didn't even know what questions to ask at the end of sessions, and mysteries I brought up in between still haven't really been answered. I have had to poke around a lot on my own and results from minute to minute vary widely. I've lost a lot of sleep.

Jill
Totaalscore
  • Sector: Management non-profit organisaties
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

New Reservation/Ticket System

Beoordeeld op 10/11/2022

We are in the early stages of booking with our new Peek PRO software, but so far so good. We have...

We are in the early stages of booking with our new Peek PRO software, but so far so good. We have been pleasantly surprised with the lack of calls to the office needing assistance when booking. We have found it to be very user friendly. The support and help have been amazing as well!

Pluspunten

The feature liked most is for customers to have an at a glance view of availability of different tours and times. Also, the reschedule feature link on the confirmation email has been such a time saver for my team!

Minpunten

How the waiver works has been our least favorite about this software. It requires all guests to sign the waiver but will not allow the same email to be entered more than once which is an issue when it is a couple who share the same email. Maybe more of a check here if you agree with the terms and conditions would simplify this step.

Overwogen alternatieven

FareHarbor

Redenen om voor Peek Pro te kiezen

Eventbrite was just not a good fit for our event. It did not support multiple dates, times, and ticket types on the same event. It was also costly and required a one-year agreement with exclusivity on ALL events we had! The only support was via chat after we were told they had 24 hour phone support with a live person.

Overgestapt van

Eventbrite

Redenen om over te stappen op Peek Pro

It was a USA based company and the cost
5 van 774 worden weergegeven Lees alle reviews

Peek Pro - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Peek Pro.

Peek Pro kent de volgende prijsmodellen:

  • Prijsmodel: Gratis versie
  • Gratis proef: Beschikbaar

Peek Pro heeft de volgende typische klanten:

Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Peek Pro ondersteunt de volgende talen:

Engels, Spaans

Peek Pro ondersteunt de volgende apparaten:

Android (mobiel), iPhone (mobiel), iPad (mobiel)

Peek Pro kan worden geïntegreerd met de volgende toepassingen:

Braintree, Constant Contact, Dropbox Business, Gmail, Google Ads, Google Analytics 360, Google Calendar, Google Workspace, Mailchimp, Meta for Business, PayPal, QuickBooks Online, Squarespace, Stripe, SurveyMonkey, Twitter/X, Wix, WordPress, Xero, Zapier, Zendesk Suite, Zoho CRM

Peek Pro biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor Peek Pro.