Over Smartsupp
Smartsupp Live-chat stelt je in staat om een persoonlijk gesprek te starten met je websitebezoekers en hen in tevreden klanten te veranderen.
Dit is een van de meest populaire livechats, met 54.000 actieve gebruikers wereldwijd. Profiteer van de geavanceerde functies zoals automatische berichten, bezoekersregistratie of gedetailleerde statistieken.
Je klanten surfen op dit moment op je website. Maak een VOOR ALTIJD GRATIS account aan en begin vandaag nog met hen te chatten.
Prijzen vanaf:
US$ 10,00/maand
- Gratis versie
- Gratis proef
- Abonnement
Apparaten
Bedrijfsgrootte
Markten
Andorra, Albanië, Oostenrijk, Australië, Åland, Bosnië en Herzegovina, België, Bulgarije, Brazilië, Belarus, Canada, Zwitserland, China, Cyprus, Tsjechië, Duitsland, Denemarken, Estland, Spanje, Finland, Faeröer, Frankrijk, Verenigd Koninkrijk, Guernsey, Gibraltar, Groenland, Griekenland, Kroatië, Hongarije, Ierland, Isle of Man, India, IJsland, Italië, Jersey, Japan, Liechtenstein, Litouwen, Luxemburg, Letland, Monaco, Moldavië, Montenegro, Noord-Macedonië, Malta, Mexico, Nederland, Noorwegen, Polen, Portugal, Roemenië, Servië, Rusland, Zweden, Slovenië, Spitsbergen en Jan Mayen, Slowakije, San Marino, Turkije, Oekraïne, Verenigde Staten, Vaticaanstad en nog 57 andere
Ondersteunde talen
Deens, Duits, Engels, Frans, Hongaars, Italiaans, Nederlands, Pools, Russisch, Spaans, Tsjechisch en nog 6 andere
Prijzen vanaf:
US$ 10,00/maand
- Gratis versie
- Gratis proef
- Abonnement
Afbeeldingen
Functies
Totaal aantal functies van Smartsupp: 27
- API
- Aanpasbare branding
- Activiteitendashboard
- Chatten/messaging
- Consumentgericht chatten in realtime
- Door gebeurtenissen geactiveerde acties
- Enquêtes en feedback
- Geotargeting
- Gestandaardiseerde antwoorden
- Integraties van derden
- Kennisbankbeheer
- Klantendatabase
- Klantgeschiedenis
- Live chatten
- Mobiele toegang
- Offline formulier
- Overdrachten en routering
- Prestatiemeetwaarden
- Proactief chatten
- Rapportage en analyse
- Rapportage en statistieken
- Realtime analyse
- Realtime controle
- Transcripten/chatgeschiedenis
- Waarschuwingen / Escalatie
- Wachtrijbeheer
- Websitebezoekers bijhouden
Alternatieven
Zendesk
LiveChat
JivoChat
Freshdesk Messaging
Reviews
Heb je Smartsupp al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
Schrijf een review!
- Sector: Meubels
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
GREAT WEB CHAT
Beoordeeld op 4/10/2019
We have been with them for 2 years and the service satisfies us.
We have been with them for 2 years and the service satisfies us.
Pluspunten
Low prices, good customer support, video recording on the site.
Minpunten
Missing the possibility to send attachments or more integration with the cms (example prestashop)
Overwogen alternatieven
ZendeskAntwoord van Smartsupp
Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns.
The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/
We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations
All the best, Michaela
- Sector: Spoorwegmaterieel
- Bedrijfsgrootte: 11-50 werknemers
- Wekelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
3 in 1 program - it's great if it's possible with you
Beoordeeld op 8/9/2019
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever...
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??
Pluspunten
I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.
Minpunten
Everything is fine and I have no objections to the program and its work.
Overwogen alternatieven
CallPageRedenen om voor Smartsupp te kiezen
There were no such options as in the smartchatOvergestapt van
LiveChatRedenen om over te stappen op Smartsupp
I have them all and we use them all, that's why integration or creating a 3 in 1 system is an idea for the future, we would love to use it and it would certainly be a perfect solution for all users.Antwoord van Smartsupp
Hello, Krystian, thank you very much for your positive review!
Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links.
Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/.
Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/
All the best, Michaela
- Sector: Detailhandel
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 10.0 /10
Our daily experience with smartupp
Beoordeeld op 25/10/2021
Pluspunten
Really easy to handle and very affordable price
Minpunten
All is good with this product, we have all we need from this product
Antwoord van Smartsupp
Hello.
Thank you for your review. We appreciate that you took the time to share your rating with us. We are glad that you have a great experience with Smartsupp. :)
Smartsupp team
- Sector: Maritiem
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Unreliable
Beoordeeld op 28/10/2020
Great when it works
Constant uncommunicated changes to how stuff works
Great when it works
Constant uncommunicated changes to how stuff works
Pluspunten
Imagine, that you open your website one day and the chat has changed.
The functionalities have changed, so that everything works different.
The email notifications have changed and are sent from a different email address. You lose a couple of days until you realize what has happened.
Smartsupp has changed stuff in the past without notice, but in Oct 2020, they just replaced the whole product for a clone of the competition without any warning.
The fact that you can't rely on anything is the main issue. Otherwise, the price is affordable and if you don't need support (a bot would probably do a better job of helping with anything).
If you don't like an unreliable product without efficient support, look elsewhere.
Minpunten
Unreliable
Rigid and hard to adjust behavior
- Sector: Kantoorbenodigdheden
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Fantastic live chat service
Beoordeeld op 23/9/2021
We use Smartsupp for two separate domain websites. Mainly, we wanted to use a live chat to provide...
We use Smartsupp for two separate domain websites. Mainly, we wanted to use a live chat to provide additional support for people browsing our site. It so far has far exceeded our expectations. Within the first week, we helped facilitate nearly a dozen orders and interacted with over 100 people on both of our websites.
Pluspunten
Of course, the free account version may be the best one out there. The plan is limited to 100 chats per month, but users should be able to gauge any ROI by that point to justify increasing their plan (which is very reasonable compared to other chat services). Conversations work great! Since it is a browser-based chat, set-up time for multiple CSR's was very low. Detailed visitor information is a fantastic feature as well. Automatic messaging also helps spur conversation when visitors land on certain pages, etc.
Minpunten
Some of the UI and settings can sometimes be wonky. Compared to other chats, there are far fewer features that can be utilized, making it more of a bare-bones chat to use (which isn't really a bad thing). Their company is based in Europe, so you need to keep that in mind when using their customer support.
Redenen om over te stappen op Smartsupp
Price point was the main reason. A lot of the chat software that I saw makes you pay for every agent. Pricing racks up fast if you're adding 3-6 agents to facilitate two websites. Smartsupp includes 3 agents for free and allows for agent jockeying if someone is out.Antwoord van Smartsupp
Hello.
Thank you for your review. We appreciate that you took the time to share your rating with us. We are glad that you have a great experience with Smartsupp. :)
If you have any questions or suggestions for improvement, don't hesitate to contact us at [email protected] We'll be happy to hear from you.
Have a great day!
Smartsupp - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Smartsupp.V. Welke prijsmodellen heeft Smartsupp te bieden?
Smartsupp kent de volgende prijsmodellen:
- Vanaf: US$ 10,00/maand Prijsmodellen bekijken
- Prijsmodel: Gratis versie, Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van Smartsupp?
Smartsupp heeft de volgende typische klanten:
Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+
V. Welke talen worden door Smartsupp ondersteund?
Smartsupp ondersteunt de volgende talen:
Deens, Duits, Engels, Frans, Hongaars, Italiaans, Nederlands, Pools, Russisch, Spaans, Tsjechisch
V. Biedt Smartsupp ondersteuning voor mobiele apparaten?
Smartsupp ondersteunt de volgende apparaten:
Android (mobiel), iPhone (mobiel), iPad (mobiel)
V. Met welke andere apps kan Smartsupp worden geïntegreerd?
Smartsupp kan worden geïntegreerd met de volgende toepassingen:
BigCommerce, CS-Cart, Drupal, Google Analytics, Instapage, Jimdo, Joomla, LightCMS, Lightspeed Retail, Magento Commerce, OpenCart, PrestaShop, QuickSilk, Shopify, Shoplo, Squarespace, Unbounce, Weebly, Wix, WiziShop, WooCommerce, WordPress
V. Welke mate van ondersteuning heeft Smartsupp te bieden?
Smartsupp biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor Smartsupp.
