Smartsupp Live Chat
Over Smartsupp Live Chat
Smartsupp Live-chat stelt je in staat om een persoonlijk gesprek te starten met je websitebezoekers en hen in tevreden klanten te veranderen.
Dit is een van de meest populaire livechats, met 54.000 actieve gebruikers wereldwijd. Profiteer van de geavanceerde functies zoals automatische berichten, bezoekersregistratie of gedetailleerde statistieken.
Je klanten surfen op dit moment op je website. Maak een VOOR ALTIJD GRATIS account aan en begin vandaag nog met hen te chatten.
Vergelijk met populaire alternatieven
Apparaten
Bedrijfsgrootte
Markten
Ondersteunde talen
Vergelijk met populaire alternatieven
Afbeeldingen
Functies
Totaal aantal functies van Smartsupp Live Chat: 21
- API
- Aanpasbare branding
- Activiteitendashboard
- Bezoekers bijhouden
- Chatten
- Door gebeurtenissen geactiveerde acties
- Instant Messaging
- Integratie van derden
- Integratie van toepassingen
- Kennisbankbeheer
- Klantgeschiedenis
- Ontwerpbeheer
- Rapportage en statistieken
- Realtime analyse
- Realtime controle
- Scores en reviews
- Verificatie/authenticatie
- Visuele analyse
- Vragenbibliotheek
- Website-integratie
- eCommerce-integratie
Alternatieven
Zendesk
Zoho Desk
Deskero
Comm100 Live Chat
Reviews
Heb je Smartsupp Live Chat al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
Schrijf een review!
- Sector: Meubels
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
GREAT WEB CHAT
Beoordeeld op 4/10/2019
We have been with them for 2 years and the service satisfies us.
We have been with them for 2 years and the service satisfies us.
Pluspunten
Low prices, good customer support, video recording on the site.
Minpunten
Missing the possibility to send attachments or more integration with the cms (example prestashop)
Antwoord van Smartsupp
Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns.
The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/
We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations
All the best, Michaela
- Sector: Spoorwegmaterieel
- Bedrijfsgrootte: 11-50 werknemers
- Wekelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
3 in 1 program - it's great if it's possible with you
Beoordeeld op 8/9/2019
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever...
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??
Pluspunten
I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.
Minpunten
Everything is fine and I have no objections to the program and its work.
Antwoord van Smartsupp
Hello, Krystian, thank you very much for your positive review!
Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links.
Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/.
Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/
All the best, Michaela
- Sector: Kleding en mode
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Glad I found Smartsupp. I love it
Beoordeeld op 18/1/2021
I have been able to answer customer questions and concerns successfully. So far Smartsupp has been...
I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business. Thank you.
Pluspunten
Smartsupp has offers several features even for the free plan that makes it one of the best out there. I love the feature where you get notified once someone lands on your website. Since I started using it I have not faced any problems. Integration was pretty simple. I highly recommend Smartsupp to small and medium businesses. Thanks.
Minpunten
I am yet to find anything dislike about the software. For suggestions, I would like to suggest that an update provide the ability to pull up products right inside the chat. For example shopify products can be recommended to customers right inside the chat section.
- Sector: Maritiem
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Unreliable
Beoordeeld op 28/10/2020
Great when it works
Constant uncommunicated changes to how stuff works
Great when it works
Constant uncommunicated changes to how stuff works
Pluspunten
Imagine, that you open your website one day and the chat has changed.
The functionalities have changed, so that everything works different.
The email notifications have changed and are sent from a different email address. You lose a couple of days until you realize what has happened.
Smartsupp has changed stuff in the past without notice, but in Oct 2020, they just replaced the whole product for a clone of the competition without any warning.
The fact that you can't rely on anything is the main issue. Otherwise, the price is affordable and if you don't need support (a bot would probably do a better job of helping with anything).
If you don't like an unreliable product without efficient support, look elsewhere.
Minpunten
Unreliable
Rigid and hard to adjust behavior
- Sector: Architectuur en planning
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 8.0 /10
Has potential
Beoordeeld op 27/1/2021
It seems easy for the users to use, with some more features would bee greath.
It seems easy for the users to use, with some more features would bee greath.
Pluspunten
Been able to email if user abandones the chat session helps to give a better service.
Minpunten
It could help to have time and date of each page visited by the user. Bot response based on the text of the question or message received, we have many frequent questions. Send by email a follow up message to ask if we helped them. Been able to ask for authorization to see what the visitor screen to help them better, we have to ask many times for a screenshot and many users don't know how to take one. Been able to help an agent in chat with hidden messages to the visitor or a medium to communicate with other agents to help them or correct them. In some pages and systems the load of the chat is too slow, we lost many opportunities.
Smartsupp Live Chat - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Smartsupp Live Chat.V. Welke prijsmodellen heeft Smartsupp Live Chat te bieden?
Smartsupp Live Chat kent de volgende prijsmodellen:
- Vanaf: US$ 0,00/maand
- Prijsmodel: Gratis, Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de voornaamste functies van Smartsupp Live Chat?
We hebben geen informatie over functies van Smartsupp Live Chat
V. Wat zijn de typische gebruikers van Smartsupp Live Chat?
Smartsupp Live Chat heeft de volgende typische klanten:
Klein bedrijf, Grote ondernemingen, Openbare diensten, Non-profit, Freelancers, Middelgroot bedrijf
V. Welke talen worden door Smartsupp Live Chat ondersteund?
Smartsupp Live Chat ondersteunt de volgende talen:
Deens, Duits, Engels, Frans, Hongaars, Italiaans, Nederlands, Pools, Russisch, Spaans, Tjechisch
V. Biedt Smartsupp Live Chat ondersteuning voor mobiele apparaten?
Smartsupp Live Chat ondersteunt de volgende apparaten:
Android, iPhone, iPad
V. Met welke andere apps kan Smartsupp Live Chat worden geïntegreerd?
Smartsupp Live Chat kan worden geïntegreerd met de volgende toepassingen:
BigCommerce, Joomla, Logicbox, SITE123, Shopify, Unbounce, Weebly, Wix, Wordpress, iPresso
V. Welke mate van ondersteuning heeft Smartsupp Live Chat te bieden?
Smartsupp Live Chat biedt de volgende ondersteuningsopties:
Online ondersteuning, Veelgestelde vragen, Kennisbank
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor Smartsupp Live Chat.
