Over DeskPRO

Deskpro is a multilingual help desk and customer service app for all business sizes and industries. The app offers a variety of features for ticket management, customer self-service, live chat and customer feedback. It also includes reporting, CRM and collaboration capabilities. Deskpro can be used to convert emails and webforms to tickets and organize these using custom fields, macros, labels, grouping and flags. The app can then be used to prioritize and manage these tickets through triggered actions, bulk actions, and quick replies. A searchable ticket log keeps track of all ticket activity and agents can leave notes and attachments on tickets.

Deskpro offers complete agent collaboration through an agent chat tool and the ability to assign and share tasks. Your helpdesk can be fully customized to suit your brand by adding your own headers, footers, color scheme and logo. Deskpro also acts as a CRM with user profile popup pages, interaction history, user groups and downloadable vCards. The app comes with out-of-the-box reports for understanding trends, customer satisfaction and agent performance. You can also build your own reports to match your KPIs.

Prijzen vanaf:

US$ 29,00/maand

  • Gratis versie
  • Gratis proef
  • Abonnement

Top 5 alternatieven voor DeskPRO

Voornaamste voordelen van DeskPRO

  • Ticket & email management: Deskpro offers a complete set of ticket management features. These include: email to ticket conversion, custom fields, agent ticket notes, ticket action triggers, ticket escalations, ticket log and search, ticket macros and mass actions, drag-and-drop attachment, ticket tasks, labels, ticket filters, ticket merge, ticket flags, quick grouping, customizable and table views, and more.

  • Self-Service: Create a customer knowledgebase complete with categories, comments, search, revision history, search engine optimization, content validation, glossary, related content and more.

  • Feedback Tool: This offers your customers a platform to make suggestions, report bug issues, and rank their favorite features, products and services.

  • Integrations: Deskpro authenticates against LDAP / Active Directory, any mySQL database, any msSQL database and a range of 3rd party apps.

  • Advanced Reporting: Deskpro generates reports on your business performance overview, trends, agent activity, agent hours, customer feedback. You can also create your own reports

  • Collaboration: Agents can work together using chat, ticket notes, by assigning tasks and shared triggers, quick responses and macros.
  • Klanten

    • Freelancers
    • Kleine bedrijven (2-50)
    • Middelgrote bedrijven (51-500)
    • Grote ondernemingen (500 en meer)

    Implementatie

    • Cloudgebaseerd
    • On-premise

    Markten

    Australië, Brazilië, Canada, China, Duitsland , Verenigd Koninkrijk, India, Japan, Mexico, Verenigde Staten

    Ondersteunde talen

    Arabisch, Bulgaars, Chinees, Chinees (traditioneel), Deens , Duits, Engels, Estisch, Fins, Frans, Grieks, Hebreeuws, Hongaars, Iers, Indonesisch, Italiaans, Japans, Koreaans, Kroatisch, Lets, Litouws, Nederlands, Noors, Pools, Portugees, Roemeens, Russisch, Servisch, Sloveens, Slowaaks, Spaans, Tsjechisch, Turks, Vietnamees, Zweeds

    Prijzen vanaf:

    US$ 29,00/maand

    • Gratis versie
    • Gratis proef
    • Abonnement

    Top 5 alternatieven voor DeskPRO

    Afbeeldingen

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    Functies

    Totaal aantal functies van DeskPRO: 136

    • @mentions
    • API
    • Aanpasbare branding
    • Aanpasbare formulieren
    • Aanpasbare rapporten
    • Aanpasbare sjablonen
    • Aanpasbare velden
    • Active Directory-integratie (AD)
    • Activiteiten volgen
    • Activiteitendashboard
    • Afsprakenbeheer
    • Analyse van klantenservices
    • Auditbeheer
    • Autoresponders
    • Beheer van IT-assets
    • Beheer van Service Level Agreements (SLA's)
    • Beheer van supporttickets
    • Beslissingsondersteunende systemen
    • Bestanden delen
    • Bestandsbeheer
    • Bestandsoverdracht
    • Bewaking
    • CRM
    • Callcenterbeheer
    • Catalogiseren/categoriseren
    • Categoriseren/Groeperen
    • Chatbot
    • Chatten/messaging
    • Communicatie via meerdere kanalen
    • Communicatiebeheer
    • Configureerbare workflow
    • Consumentgericht chatten in realtime
    • Contactenbeheer
    • Contactendatabase
    • Contentbeheer
    • Contentbibliotheek
    • Controle van goedkeuringsbeheer
    • Dashboard
    • Dashboards maken
    • Discussies/forums
    • Documentbeheer
    • Documenten opslaan
    • Door gebeurtenissen geactiveerde acties
    • E-mailbeheer
    • E-mailsjablonen
    • E-mailwaarschuwingen
    • Editor met slepen-en-neerzetten
    • Eenmalige aanmelding
    • Engagement bijhouden
    • Enquêtes en feedback
    • Feedbackbeheer
    • Geautomatiseerde routing
    • Gebruikersbeheer
    • Gegevens importeren en exporteren
    • Geotargeting
    • Gestandaardiseerde antwoorden
    • Helpdeskbeheer
    • Inboxbeheer
    • Incidentenbeheer
    • Integratie van sociale media
    • Integraties van derden
    • Interactie bijhouden
    • Kennisbankbeheer
    • Kennisbeheer
    • Klantendatabase
    • Klantenportal
    • Klantensegmenten
    • Klantgeschiedenis
    • Live chatten
    • Macro's/reacties via sjablonen
    • Markeren
    • Meerdere gebruikersaccounts
    • Mobiele interface
    • Mobiele toegang
    • Mobiele waarschuwingen
    • Offline formulier
    • Ondersteuningstickets bijhouden
    • Online forums
    • Op regels gebaseerde workflow
    • Op rollen gebaseerde toestemmingen
    • Opmerkingen/notities
    • Oproepen routeren
    • Overdrachten en routering
    • Personeelsbeheer
    • Prestatiebeheer
    • Prestatiemeetwaarden
    • Priorisering
    • Proactief chatten
    • Probleembeheer
    • Projectbeheer
    • Rapportage en analyse
    • Rapportage en statistieken
    • Realtime analyse
    • Realtime chatten
    • Realtime controle
    • Realtime gegevens
    • Realtime meldingen
    • Realtime rapportage
    • Realtime updates
    • Releasebeheer
    • Rich Text Editor
    • SEO-beheer
    • SSL-beveiliging
    • Samenwerkingstools
    • Sjablonen
    • Sjabloonbeheer
    • Slepen en neerzetten
    • Sms-berichten
    • Taakbeheer
    • Taakvoortgang bijhouden
    • Tekstbewerking
    • Ticketbeheer
    • Toegang en controle op afstand
    • Toegangsopties/machtigingen
    • Toepassingsbeheer
    • Transcripten/chatgeschiedenis
    • Veranderingsbeheer
    • Voicemail
    • Voor meerdere talen
    • Voorgedefinieerde sjablonen
    • Voorraadbeheer
    • WYSIWYG-editor
    • Waarschuwingen/Escalatie
    • Waarschuwingen/Meldingen
    • Wachtrijbeheer
    • Webmeldingen
    • Website-integratie
    • Websitebezoekers bijhouden
    • Widgets
    • Wiki
    • Workflowbeheer
    • Workflowconfiguratie
    • Zelf leren
    • Zelfserviceportal
    • Zoeken in gehele tekst
    • Zoeken/filteren

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    Reviews

    Totaalscore

    4,6 /5
    (36)
    Prijs-kwaliteitverhouding
    4,5/5
    Functies
    4,4/5
    Gebruiksgemak
    4,3/5
    Klantenondersteuning
    4,7/5

    Heb je DeskPRO al?

    Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

    5 van 36 reviews worden weergegeven
    Lieven
    Totaalscore
    • Sector: Informatietechnologie en -diensten
    • Bedrijfsgrootte: 2-10 werknemers
    • Dagelijks 1-5 maanden lang gebruikt
    • Bron van de reviewer

    Totaalscore

    • Prijs-kwaliteitverhouding
    • Gebruiksgemak
    • Klantenondersteuning
    • Waarschijnlijkheid van aanbeveling 10.0 /10

    clear interface immediatly made our helpdesk more efficient

    Beoordeeld op 18/6/2020

    more fun & more efficiency

    more fun & more efficiency

    Pluspunten

    deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good.

    Minpunten

    crm module is limited (it allows duplicate records and no triggers avail to keep more control), merging companies can be dangerous because time logs are not merged

    Liliana
    Totaalscore
    • Sector: Vrije tijd, reizen en toerisme
    • Bedrijfsgrootte: 11-50 werknemers
    • Dagelijks 6-12 maanden lang gebruikt
    • Bron van de reviewer

    Totaalscore

    • Prijs-kwaliteitverhouding
    • Gebruiksgemak
    • Klantenondersteuning
    • Waarschijnlijkheid van aanbeveling 10.0 /10

    Flexible Autos review of Deskpro

    Beoordeeld op 2/12/2019

    It's a great tool with many resources. We are a multibrand company, we provide services for...

    It's a great tool with many resources. We are a multibrand company, we provide services for different countries, in different languages, so the tool provides Good solutions for admin the contacts with customers and providers, we can configure different rules, templates depending the needs. We save time, we have improved Customer satisfaction, the company image, and the reporting tool is very Good. It's a tool friendly for end users / agents, I hope to implement son the Customer Service page and the chat.

    Pluspunten

    It's a friendly tool for new users /agents with a Good interface.
    It's a very stable tool
    The sales and Support team is incredible, we really appreciate it.
    Good guides and manuals in your site.
    Offers different solutions and apps

    Minpunten

    Forwarding emails / tickets: The email forward is not visible, you have to know this has been forwarded or Reading the full log. At same time if you want to read the forwarded email the text appears in HTML format which is difficult to read in an easy fast way
    New tickets: if you are writing a ticket and you open a new window automatically the new ticket copy the data of the previous one
    Multi Brand agents signtarure and reporting, it's not very friendly for end users to configure both, with exception of HTML or SQL knowledge.

    Geverifieerde reviewer
    Totaalscore
    • Sector: Informatietechnologie en -diensten
    • Bedrijfsgrootte: 201-500 werknemers
    • Dagelijks 2+ jaar lang gebruikt
    • Bron van de reviewer

    Totaalscore

    • Prijs-kwaliteitverhouding
    • Gebruiksgemak
    • Klantenondersteuning
    • Waarschijnlijkheid van aanbeveling 6.0 /10

    Powerful admin interface, the user interface leaves a lot to be desired

    Beoordeeld op 12/10/2020

    Pluspunten

    The admin interface was easy to set up and had all the right things in the right places.

    Minpunten

    The user interface was slow and don't even think about opening the tool in multiple tabs. The overall UI was cramped and not clean so it is hard to notice things.

    Marni
    Totaalscore
    • Sector: Internet
    • Bedrijfsgrootte: 51-200 werknemers
    • Dagelijks 6-12 maanden lang gebruikt
    • Bron van de reviewer

    Totaalscore

    • Prijs-kwaliteitverhouding
    • Gebruiksgemak
    • Klantenondersteuning
    • Waarschijnlijkheid van aanbeveling 10.0 /10

    Comprehensive customer service platform

    Beoordeeld op 13/11/2022

    Pluspunten

    DeskPRO makes it possible for us to offer a great remote uspport experience to our customer base.

    Minpunten

    DeskPRO can offer a more flexible and cheaper pricing plan for its services.

    Brian
    Totaalscore
    • Sector: Computersoftware
    • Bedrijfsgrootte: 11-50 werknemers
    • Dagelijks 2+ jaar lang gebruikt
    • Bron van de reviewer

    Totaalscore

    • Prijs-kwaliteitverhouding
    • Gebruiksgemak
    • Klantenondersteuning
    • Waarschijnlijkheid van aanbeveling 10.0 /10

    Seriously The Best, and I Evaluated Just About all of Them!

    Beoordeeld op 16/11/2018

    Very Very Very Positive

    Very Very Very Positive

    Pluspunten

    Where to start... The Price is by FAR the best out there, by about half! We looked at all the major players in the industry and none of them could come close to DeskPro in price or in functionality or in customer service. The software itself, is leaps and bounds better from their automation aspects, to the simple to implement customizations (seriously we can now see a per person NPS score every time an agent opens a clients ticket, can you see why that is a bit of a game changer? Knowing overall if the client who submitted a ticket is an overall happy client or a sad client. It's a huge deal). The triggers make even the most complex workflows a breeze. We implemented Single Sign-On for our clients in less than 1 day, it was really so very simple. The system as a whole just offers so much from the Feedback system, which we use as our product Feature Requests Management system. This feature alone is worth it. No more do you have to store all your client feature requests alongside in the same view as your open trouble/bug tickets. Their fully integrated Knowledge Base system with Client Portal, AMAZINGly advanced filters with grouping. For instance from a single button/view you can see all tickets of a certain type (pretty standard stuff) but where DeskPro excels is that you can then further Order and Group that list by not only standard fields, but also all of your custom fields as well!. --> KEEP READING IN THE CONS AREA FOR THE REST OF MY PROs, I'M LIMITED TO 1500 CHARACTERS

    Minpunten

    Speaking of custom fields Deskpro Lets you mass update your custom fields. This is also just not available in any of the systems we demo'd. Their customer support is amazing. We are based out of the US and NEVER have any issues getting help from them or their team. The software is simple to setup, easy to manage, powerful and really really flexible! We used Zendesk, LiveHelpNow, TrackIT, FreshDesk, Happy Fox, Boss, Team Support, Desk.com, Cayzu, Jira, Samanage and seriously none of them were even close to what DeskPro has to offer and not to mention they all were just about double the price per agent! If you are even thinking about DeskPro; give it the 30-second trial signup. We have been with them Since December 2013.

    5 van 36 worden weergegeven Lees alle reviews

    DeskPRO - Veelgestelde vragen

    Hieronder zie je enkele veelgestelde vragen over DeskPRO.

    DeskPRO kent de volgende prijsmodellen:

    • Vanaf: US$ 29,00/maand
    • Prijsmodel: Abonnement
    • Gratis proef: Beschikbaar

    Deskpro On-Premise (self-hosted), starting from US$29/agent/month; paid annually (minimum subscription of 10 agents) Deskpro Cloud (hosted with AWS); starting from US$29/agent/month; monthly & annual subscriptions available with a minimum subscription of 3 agents. Deskpro as standard includes all core features, standard support and updates. Deskpro Professional and Enterprise are available on both cloud and on-premise, with various benefits including: - Premium Support - Account Manager - Uptime SLAs - Onboarding & Quarterly Health Checks - Premium features

    DeskPRO heeft de volgende typische klanten:

    Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

    DeskPRO ondersteunt de volgende talen:

    Arabisch, Bulgaars, Chinees, Chinees (traditioneel), Deens, Duits, Engels, Estisch, Fins, Frans, Grieks, Hebreeuws, Hongaars, Iers, Indonesisch, Italiaans, Japans, Koreaans, Kroatisch, Lets, Litouws, Nederlands, Noors, Pools, Portugees, Roemeens, Russisch, Servisch, Sloveens, Slowaaks, Spaans, Tsjechisch, Turks, Vietnamees, Zweeds

    DeskPRO ondersteunt de volgende apparaten:

    Android (mobiel), iPhone (mobiel), iPad (mobiel)

    DeskPRO kan worden geïntegreerd met de volgende toepassingen:

    Adobe Commerce, Google Analytics 360, Highrise, HipChat, Jira, Okta, OneLogin, Salesforce.org Nonprofit Cloud, Shopify, Shortcut, Trello, Twilio, Xero, Zapier

    DeskPRO biedt de volgende ondersteuningsopties:

    E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, Chatten

    Gerelateerde categorieën

    Bekijk alle softwarecategorieën die gevonden zijn voor DeskPRO.