---
description: Gedetailleerde beoordelingen over Talkdesk: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Talkdesk met soortgelijke producten dankzij GetApp België.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Talkdesk reviews, prijzen en scores | GetApp België 2026
---

Breadcrumb: [Startpagina](/) > [VoIP-software](/directory/107/voip/software) > [Talkdesk](/software/100659/talkdesk)

# Talkdesk

Canonical: https://www.getapp.be/software/100659/talkdesk

Pagina: 1 / 31\
Volgende: [Volgende pagina](https://www.getapp.be/software/100659/talkdesk?page=2)

> Talkdesk biedt alle voordelen van bedrijfsbrede contactcentersoftware, zonder alle bijbehorende complexiteit.
> 
> Oordeel: score van **4.5/5** door 733 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

-----

## Snelle statistieken en scores

| Metriek | Beoordelen | Details |
| **In totaal** | **4.5/5** | 733 Reviews |
| Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews |
| Functies | 4.4/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Talkdesk
- **Locatie**: San Francisco, VS
- **Opgericht**: 2011

## Commerciële context

- **Beginprijs**: US$ 85,00
- **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel)
- **Ondersteunde talen**: Duits, Engels, Frans, Italiaans, Portugees, Russisch, Spaans
- **Beschikbare landen**: Australië, Brazilië, Canada, Duitsland, Frankrijk, Ierland, India, Italië, Mexico, Nederland, Nieuw-Zeeland, Spanje, Verenigd Koninkrijk, Verenigde Staten

## Functies

- AI Copilot
- AI/machine learning
- API
- Aanpasbare rapporten
- Activiteiten volgen
- Activiteitendashboard
- Agent-interface
- Alerts/Escalation
- Antwoodapparaatdetectie
- Archiveren en retentie
- Automatic Outbound Dialer
- Automatic call distribution (ACD)
- Automatische nummerkiezer
- Beheer van klantervaringen
- Beheer van supporttickets
- Beller-ID
- Bellijstbeheer
- Bewaking
- CRM
- Call conferencing

## Integraties (46 in totaal)

- Acquire
- Airkit
- Avochato
- BigCommerce
- Brand Embassy
- Contactually
- CrankWheel
- Dasceq
- Freshdesk
- Google Contacts
- Groove
- Help Scout
- Highrise
- Hoopla
- Intercom

... en 31 meer integraties

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [VoIP-software](https://www.getapp.be/directory/107/voip/software)

## Gerelateerde categorieën

- [VoIP-software](https://www.getapp.be/directory/107/voip/software)
- [Klantenservice software](https://www.getapp.be/directory/231/customer-service/software)
- [Call center software](https://www.getapp.be/directory/275/call-center/software)
- [IVR-software](https://www.getapp.be/directory/289/ivr/software)
- [Telefonie software](https://www.getapp.be/directory/294/telephony/software)

## Alternatieven

1. [Freshdesk](https://www.getapp.be/software/10317/freshdesk) — 4.5/5 (3434 reviews)
2. [Salesforce Sales Cloud](https://www.getapp.be/software/90378/salesforce) — 4.4/5 (18783 reviews)
3. [LiveAgent](https://www.getapp.be/software/91301/liveagent) — 4.7/5 (1783 reviews)
4. [Zendesk Suite](https://www.getapp.be/software/9448/zendesk) — 4.4/5 (4079 reviews)
5. [LiveChat](https://www.getapp.be/software/8385/livechat) — 4.6/5 (1723 reviews)

## Reviews

### "Good for monitoring and quality checking" — 5.0/5

> **Mariam** | *6 mei 2022* | Consumentendiensten | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: You can track calls in live and after. It is user-friendly. Easy to use.
> 
> **Minpunten**: It would be better if it had more easier ways to solve some issues, but overall ticket resolving is good and fast. Sometimes it has issues that we could not make cakls but it is resolved soon after reporting.
> 
> It is good for UX side. It helps several KPIs to resolve.

-----

### "Talkdesk Review" — 4.0/5

> **Steven** | *14 augustus 2019* | Informatietechnologie en -diensten | Aanbevelingsscore: 8.0/10
> 
> **Pluspunten**: App can be used from anywhere and allows our servicedesk to be mobile and take calls from anywhere.  Always listening to feedback for future features.  Good call quality.
> 
> **Minpunten**: Features can take a while to roll out even when promised by a certain date.  Reporting could be more robust.
> 
> Good product, always improving, good customer service, easy to rollout and administer.

-----

### "Room for improvement" — 3.0/5

> **Geverifieerde reviewer** | *12 februari 2022* | Consumentengoederen | Aanbevelingsscore: 4.0/10
> 
> **Pluspunten**: The studio flow builder is my favorite part about the tool. It's very easy and dynamic – empowering an admin to create and edit their IVR without Support.
> 
> **Minpunten**: I haven't been very pleased with Talkdesk as a VoIP solution. The integration with our ticketing system is very poor. Our agents have a fair amount of issues with logging in and the occasional dropped call, but that's do be expected when working remotely. Also their tech support is not the best, it requires a lot of back and forth and I find that I have to do all of the troubleshooting / figure it out on my own. Lastly, in order to listen to call recordings, you must have a Talkdesk account, as the recordings live in their system.

-----

### "Most powerful and efficient telephone software" — 5.0/5

> **Twinnie** | *27 augustus 2019* | Gezondheid, wellness en fitness | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Have automatic option to call patient back when miss a call
> 
> **Minpunten**: There's nothing I don't like bout this software
> 
> Love this software can calculate calls to monitor the volumes

-----

### "Popular features" — 4.0/5

> **Milton** | *17 augustus 2020* | Telecommunicatie | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: The call recording and advanced features such as voice analytics, AI, easy building IVR etc....
> 
> **Minpunten**: The integrations with customer devices GW's, PSTN, etc... is hard to do it and require expert talkdesk integration and services.  Also any integration require too much time to quote and deploy.
> 
> The service and support is great and we have many features that we can integrate but require too much time and effort to realize

-----

Pagina: 1 / 31\
Volgende: [Volgende pagina](https://www.getapp.be/software/100659/talkdesk?page=2)

## Links

- [Bekijk op GetApp](https://www.getapp.be/software/100659/talkdesk)

## Deze pagina is beschikbaar in de volgende talen

| Locatie | URL |
| de | <https://www.getapp.de/software/100659/talkdesk> |
| de-AT | <https://www.getapp.at/software/100659/talkdesk> |
| en | <https://www.getapp.com/it-communications-software/a/talkdesk/> |
| en-AE | <https://www.getapp.ae/software/100659/talkdesk> |
| en-AU | <https://www.getapp.com.au/software/100659/talkdesk> |
| en-CA | <https://www.getapp.ca/software/100659/talkdesk> |
| en-GB | <https://www.getapp.co.uk/software/100659/talkdesk> |
| en-IE | <https://www.getapp.ie/software/100659/talkdesk> |
| en-NZ | <https://www.getapp.co.nz/software/100659/talkdesk> |
| en-SG | <https://www.getapp.sg/software/100659/talkdesk> |
| en-ZA | <https://www.getapp.za.com/software/100659/talkdesk> |
| es | <https://www.getapp.es/software/100659/talkdesk> |
| es-CL | <https://www.getapp.cl/software/100659/talkdesk> |
| es-CO | <https://www.getapp.com.co/software/100659/talkdesk> |
| es-MX | <https://www.getapp.com.mx/software/100659/talkdesk> |
| fr | <https://www.getapp.fr/software/100659/talkdesk> |
| fr-BE | <https://fr.getapp.be/software/100659/talkdesk> |
| fr-CA | <https://fr.getapp.ca/software/100659/talkdesk> |
| nl | <https://www.getapp.nl/software/100659/talkdesk> |
| nl-BE | <https://www.getapp.be/software/100659/talkdesk> |
| pt | <https://www.getapp.com.br/software/100659/talkdesk> |
| pt-PT | <https://www.getapp.pt/software/100659/talkdesk> |

-----

## Gestructureerde gegevens

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Beoordeel, vergelijk en evalueer software voor het kleinbedrijf. GetApp België biedt software, SaaS- en cloudapps, onafhankelijke evaluaties en reviews.","email":"info@getapp.be","url":"https://www.getapp.be/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.be/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Talkdesk","description":"Talkdesk is een toonaangevende browsergebaseerde oplossing voor contactcenters die bedrijven over de hele wereld helpt om sterkere klantrelaties te ontwikkelen. Talkdesk wordt vertrouwd door Box, Shopify en duizenden andere toonaangevende klantgerichte bedrijven en ondersteunt medewerkers met een 360-graden beeld van een klant.\n\nMet de Talkdesk-oplossing kunnen bedrijven:\n- meer gepersonaliseerde gesprekken voeren met klanten en prospects;\n- de productiviteit en efficiëntie van teams verbeteren;\n- gegevensgestuurde beslissingen nemen om zakelijke KPI's te verbeteren.\n\nTalkdesk biedt naadloze integratie met zakelijke tools zoals Salesforce, Zendesk, Slack, Desk.com en meer dan 20 andere toonaangevende toepassingen. Met honderden aanpasbare functionaliteiten, waaronder geautomatiseerde workflows, live rapportage en op vaardigheden gebaseerde routering, biedt Talkdesk de ideale contactcenteroplossing voor bedrijven van elke omvang.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ffd6a24c-e233-445e-be87-1309087dd181.png","url":"https://www.getapp.be/software/100659/talkdesk","@id":"https://www.getapp.be/software/100659/talkdesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.be/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":733},"offers":{"price":"85","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.be/software/100659/talkdesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Startpagina","position":1,"item":"/","@type":"ListItem"},{"name":"VoIP-software","position":2,"item":"/directory/107/voip/software","@type":"ListItem"},{"name":"Talkdesk","position":3,"item":"/software/100659/talkdesk","@type":"ListItem"}]}]}
</script>