--- description: Gedetailleerde beoordelingen over Talkdesk: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Talkdesk met soortgelijke producten dankzij GetApp België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Talkdesk reviews, prijzen en scores | GetApp België 2026 --- Breadcrumb: [Startpagina](/) > [VoIP-software](/directory/107/voip/software) > [Talkdesk](/software/100659/talkdesk) # Talkdesk Canonical: https://www.getapp.be/software/100659/talkdesk Pagina: 1 / 31\ Volgende: [Volgende pagina](https://www.getapp.be/software/100659/talkdesk?page=2) > Talkdesk biedt alle voordelen van bedrijfsbrede contactcentersoftware, zonder alle bijbehorende complexiteit. > > Oordeel: score van **4.5/5** door 732 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.5/5** | 732 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Talkdesk - **Locatie**: San Francisco, VS - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: US$ 85,00 - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Duits, Engels, Frans, Italiaans, Portugees, Russisch, Spaans - **Beschikbare landen**: Australië, Brazilië, Canada, Duitsland, Frankrijk, Ierland, India, Italië, Mexico, Nederland, Nieuw-Zeeland, Spanje, Verenigd Koninkrijk, Verenigde Staten ## Functies - AI Copilot - AI/machine learning - API - Aanpasbare rapporten - Activiteiten volgen - Activiteitendashboard - Agent-interface - Alerts/Escalation - Antwoodapparaatdetectie - Archiveren en retentie - Automatic Outbound Dialer - Automatic call distribution (ACD) - Automatische nummerkiezer - Beheer van klantervaringen - Beheer van supporttickets - Beller-ID - Bellijstbeheer - Bewaking - CRM - Call conferencing ## Integraties (46 in totaal) - Acquire - Airkit - Avochato - BigCommerce - Brand Embassy - Contactually - CrankWheel - Dasceq - Freshdesk - Google Contacts - Groove - Help Scout - Highrise - Hoopla - Intercom ... en 31 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [VoIP-software](https://www.getapp.be/directory/107/voip/software) ## Gerelateerde categorieën - [VoIP-software](https://www.getapp.be/directory/107/voip/software) - [Klantenservice software](https://www.getapp.be/directory/231/customer-service/software) - [Call center software](https://www.getapp.be/directory/275/call-center/software) - [IVR-software](https://www.getapp.be/directory/289/ivr/software) - [Telefonie software](https://www.getapp.be/directory/294/telephony/software) ## Alternatieven 1. [LiveAgent](https://www.getapp.be/software/91301/liveagent) — 4.7/5 (1754 reviews) 2. [Freshdesk](https://www.getapp.be/software/10317/freshdesk) — 4.5/5 (3409 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.be/software/90378/salesforce) — 4.4/5 (18768 reviews) 4. [Zendesk Suite](https://www.getapp.be/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [LiveChat](https://www.getapp.be/software/8385/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Good for monitoring and quality checking" — 5.0/5 > **Mariam** | *6 mei 2022* | Consumentendiensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: You can track calls in live and after. It is user-friendly. Easy to use. > > **Minpunten**: It would be better if it had more easier ways to solve some issues, but overall ticket resolving is good and fast. Sometimes it has issues that we could not make cakls but it is resolved soon after reporting. > > It is good for UX side. It helps several KPIs to resolve. ----- ### "Talkdesk was there when we needed it" — 4.0/5 > **Kerri** | *14 september 2020* | Vastgoed | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: I really like how Talkdesk allows you to view and customize the reporting section of the site. You are able to see the statuses of your agents and the number of calls coming in, response times, etc. Having a dashboard so visibly appealing and easily usable is fantastic. > > **Minpunten**: I do NOT like that you cannot put a client on hold. You have to mute them before finding the number to transfer them. Super frustrating. > > Easy to use, with the options to expand and customize TD to your needs. ----- ### "Room for improvement" — 3.0/5 > **Geverifieerde reviewer** | *12 februari 2022* | Consumentengoederen | Aanbevelingsscore: 4.0/10 > > **Pluspunten**: The studio flow builder is my favorite part about the tool. It's very easy and dynamic – empowering an admin to create and edit their IVR without Support. > > **Minpunten**: I haven't been very pleased with Talkdesk as a VoIP solution. The integration with our ticketing system is very poor. Our agents have a fair amount of issues with logging in and the occasional dropped call, but that's do be expected when working remotely. Also their tech support is not the best, it requires a lot of back and forth and I find that I have to do all of the troubleshooting / figure it out on my own. Lastly, in order to listen to call recordings, you must have a Talkdesk account, as the recordings live in their system. ----- ### "Talkdesk Review" — 4.0/5 > **Steven** | *14 augustus 2019* | Informatietechnologie en -diensten | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: App can be used from anywhere and allows our servicedesk to be mobile and take calls from anywhere. Always listening to feedback for future features. Good call quality. > > **Minpunten**: Features can take a while to roll out even when promised by a certain date. Reporting could be more robust. > > Good product, always improving, good customer service, easy to rollout and administer. ----- ### "Most powerful and efficient telephone software" — 5.0/5 > **Twinnie** | *27 augustus 2019* | Gezondheid, wellness en fitness | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Have automatic option to call patient back when miss a call > > **Minpunten**: There's nothing I don't like bout this software > > Love this software can calculate calls to monitor the volumes ----- Pagina: 1 / 31\ Volgende: [Volgende pagina](https://www.getapp.be/software/100659/talkdesk?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.be/software/100659/talkdesk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens