--- description: Gedetailleerde beoordelingen over Jitbit Helpdesk: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Jitbit Helpdesk met soortgelijke producten dankzij GetApp België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Jitbit Helpdesk reviews, prijzen en scores | GetApp België 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software en ticketsystemen](/directory/287/help-desk-ticketing/software) > [Jitbit Helpdesk](/software/100637/jitbit-help-desk) # Jitbit Helpdesk Canonical: https://www.getapp.be/software/100637/jitbit-help-desk Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.getapp.be/software/100637/jitbit-help-desk?page=2) > JitBit biedt een helpdesk ticketingsysteem voor freelancers, startups en kleine bedrijven, evenals grote ondernemingen. Met de app kun je alle inkomende e-mails voor supportaanvragen en de bijbehorende tickets beheren en volgen, taken automatiseren en tickets organiseren in categorieën. De helpdesk wordt beschermd door SSL en gehost door AWS-servers die dagelijkse back-ups en 24x7 monitoring bieden. De webgebaseerde helpdesk kan volledig worden geïntegreerd met je e-mail en Active Directory en biedt een gedetailleerd overzicht van al je tickets en klanten. Je kunt tickets organiseren door categorieën en tags toe te wijzen en specifieke tickets bekijken via filters. Je kunt filters gebruiken om tickets te routeren, bepaalde acties toe te passen en prioriteiten te stellen. Je kunt ook tickets gebruiken om een kennisbank te maken en te rapporteren over bedrijfsprestaties. > > Oordeel: score van **4.5/5** door 33 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.5/5** | 33 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Jitbit - **Opgericht**: 2005 ## Commerciële context - **Beginprijs**: US$ 29,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Algerije, Argentinië, Australië, België, Brazilië, Canada, Chili, Colombia, Costa Rica, Curaçao, Cyprus, Denemarken, Duitsland, Egypte, Estland, Faeröer, Finland, Frankrijk, Gibraltar, Griekenland en 54 meer ## Functies - API - Aanpasbare branding - Aanpasbare velden - Alerts/Escalation - Beheer van Service Level Agreements (SLA's) - Communicatie via meerdere kanalen - E-mailsjablonen - Eenmalige aanmelding - Geautomatiseerde routing - Gegevens importeren en exporteren - Kennisbankbeheer - Klantendatabase - Macro's/reacties via sjablonen - Mobiele app - Rapportage en analyse - Realtime chatten - Ticketbeheer - Toegangsopties/machtigingen - Workflowbeheer - Zelfserviceportal ## Integraties (12 in totaal) - Asana - Bitbucket - Dropbox Business - GitHub - Google Drive - Harvest - Jira - Microsoft Visual Studio - Slack - Trello - WordPress - Zapier ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software en ticketsystemen](https://www.getapp.be/directory/287/help-desk-ticketing/software) ## Alternatieven 1. [Freshdesk](https://www.getapp.be/software/10317/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.getapp.be/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [Freshservice](https://www.getapp.be/software/91351/freshservice) — 4.5/5 (685 reviews) 4. [Zendesk Suite](https://www.getapp.be/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [Milvus](https://www.getapp.be/software/132287/milvus) — 4.8/5 (298 reviews) ## Reviews ### "JitBit is the next big thing\!" — 5.0/5 > **Adam** | *21 februari 2018* | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Fantastic interface. It reminds me of a system that has all the strengths of Zendesk, without any of the weaknesses.It's easy to use, easy to read, and you can teach a new employee to use it in a day. There's no point in stating the value of a ticket management system, because JitBit has all the benefits of the bigger/more expensive competitors. If you are talking to multiple companies, ask their sales person what they offer anything that JitBit doesn't... I guarantee they will answer, and I guarantee that answer is a lie. JitBit is young, and stomping the competition. Jump on while the price is low\! > > If you can't tell, I love Jitbit. You will see your ROI in less than a year. Partly because the investment price is very low, and the tool is so solid. You will never hear a new employee tell you that they don't know how to use it. Their support is great. The UI is beautiful. They truly understand the space they are in, and they know what their competitors are lacking. Keep it up guys\! ----- ### "JitBit is a great tool for teams with a lot of techs" — 5.0/5 > **Mark** | *19 juli 2019* | Verpakkingen en verpakkingsmaterialen | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The value for the feature set is off the charts > > **Minpunten**: It works as it should and does what we need it to do to manage our HelpDesk. ----- ### "It will get the job done" — 4.0/5 > **Michael** | *2 december 2018* | Informatietechnologie en -diensten | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: The software is a good ticketing system and and will certainly help you accomplish your task tracking, > > **Minpunten**: Felt like it was missing features compared to its competitors for the price. ----- ### "Excellent software, after some modifications for the Corporate world" — 5.0/5 > **Rob** | *11 november 2015* > > Pros: Easily modifiable, source code available with correct license. Easy to use for users. Scripting/Automation/SLA tools makes automating jobs easy. Integrated knowledge base capabilities. Cons: No group level permissions Two tiered Problem/Category versus three tier Category/Item/Problem solution. Three security tiers means corporations may need to modify code to handle different situations. Category selector is not filterable, with large numbers of categories, searching and reporting is tedious. Default behavior is logging a call for yourself, you must select to log for another user (designed for users to log their own calls versus calling into a helpdesk). With the logging problem above, reporting doesn't handle tracking tech calls very well as they are logged on behalf of another user. We had to write custom reports to handle this. Overall: If your company has an IT department with Visual Studio developers, using this software versus a solution that costs tens if not hundreds of thousands per year is a no-brainer. You can modify it to your needs quite easily. Unlimited users means the app can grow as you do. Customer service has been great, email the team and we usually hear back within an hour, and funny enough, I've heard from members of their executive office answering questions. Great service, I hope they never change that. ----- ### "Neat, affordable & easy to use, but no twitter integration" — 4.0/5 > **Peter** | *24 september 2015* > > We've been using this for about 2.5 years, the cloud-hosted version (we were going to buy the on-prem one, but the company suggested we tried the SaaS one and we never looked back). This helpdesk has the best UI in the niche, cool automation features, some nice integrations (we needed JIRA), but it definitely misses Twitter/Facebook integrations. We kept bobing the company with our requests for this for about a year, and they are promising to deliver this, but still haven't don this yet. That's why the four stars. Other than that - top notch solution. ----- Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.getapp.be/software/100637/jitbit-help-desk?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.be/software/100637/jitbit-help-desk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens