Aircall

Telefoonsysteem voor ondersteunings- en verkoopteams

4,2 /5 (155 review) Schrijf een review!

Aircall - Overzicht

Wat is Aircall?

Aircall is het favoriete cloudgebaseerde telefoonsysteem voor moderne merken. Door de naadloze integratie met de populairste CRM- en Helpdesk-tools, helpt dit platform verkoop- en ondersteuningsteams om duidelijk en efficiënt te communiceren. Beheerders kunnen meteen nummers uit meer dan 100 landen toevoegen, hun teams opschalen op basis van seizoensbehoeften en diepgaande inzichten verkrijgen via realtime analyses. Aircall is toegankelijk voor desktop en mobiele app en wordt vertrouwd door meer dan 3000 bedrijven over de hele wereld. Start een risicoloze proefversie om Aircall in actie te zien.

Je kunt overal bellen en gesprekken beantwoorden, direct telefoonnummers verkrijgen in meer dan 100 landen en gesprekken voeren met de desktop- en mobiele apps van Aircall waar je ook bent. Stuur gesprekken automatisch en op een efficiënte manier door op basis van IVR-selectie, vaardigheden van medewerkers, tijdzone en meer, met een intuïtief dashboard. Volg de prestaties en ontvang geavanceerde analyses voor de productiviteit van medewerkers en teams. Controleer de activiteit van het team in realtime op de live feed en koppel gegevens met een bestaande CRM en helpdesk voor een diepgaander begrip van processen.

Aircall - Overzicht

Prijzen

Vanaf
US$ 30,00/maand

Prijsopties

Gratis proef
Abonnement
Prijs-kwaliteitverhouding

Aircall - Functies

Apparaten
Bedrijfsgrootte
K M G
Markten
Azië, Australië, Brazilië, Canada, China en nog 5 andere, Europa, Duitsland, India, Japan, Latijns-Amerika
Ondersteunde talen
Engels, Frans, Duits, Portugees, Spaans

Screenshots

Schermopname van Aircall: Aircall App
Schermopname van Aircall: Aircall App Schermopname van Aircall: Activity Feed Schermopname van Aircall: Analytics Schermopname van Aircall: Aircall Live Feed Schermopname van Aircall: Power Dialer Schermopname van Aircall: Power Dialer Schermopname van Aircall: Schermopname van Aircall: Schermopname van Aircall: Schermopname van Aircall:

Aircall reviews

Aircall reviews

Totaalscore
4,2
/
5
Uitstekend
78

Zeer goed
51

Gemiddeld
16

Slecht
3

Erg slecht
7

Prijs-kwaliteitverhouding
4
Functies
3,9
Gebruiksgemak
4,4
Klantenondersteuning
4,3
83% heeft deze app aanbevolen
Nicholas S.

Aircall for Student Media Creator Support

We have been using Aircall as a replacement for a traditional phone-based hotline system that served to connect students (and faculty/staff) with our team of media production experts who offer just-in-time support for video and audio projects. Aircall integrates perfectly with a Slack - Talkus - Aircall workflow that allows for using our team Slack channel to funnel both calls and chat requests through a #support channel. This enables the entire staff to be more responsive to support requests. Aircall itself also offers features that we had not previously been able to leverage like cascading ringing, customized hours generally and for specific users, easy transferring of callers and more.


Vertalen met Google
Geverifieerde reviewer

Aircall has great features!


Vertalen met Google
Jeffrey H.

Great Product - Horrible Customer Service

Cost is based on number of users. After an employee left our employment I reached out to my service representative to have then remove him from our account. She informed that I would have to delete the user myself. Her instructions were vague and misleading and therefore I did not remove the user on the correct screen. Therefore I was charged with another month for a user that was no longer with our organization. I tried to dispute the charge but despite having documentation showing we only had 3 users for that month, I was still charged.


Vertalen met Google
Ian P.

Not Terrible, but Not Gamechanging

My overall experience with Aircall is neutral. I wouldn't recommend it, but I wouldn't steer someone else away from using it. It has good qualities and bad qualities, like most tools...but the good definitely don't outweigh the bad. While it is very easy to use and has some helpful features and automations, it doesn't always work. When it does, it's great. But I have encountered too many functional problems to recommend this tool with confidence. However, I have used worse before, so I wouldn't discourage someone from trying it out. It's not overly expensive, therefor the value isn't terrible, which is why I wouldn't discourage people from trying it out. I've yet to use a better internet based phone service, but they have all had serious flaws, including Aircall. However, for the times it has worked well, it's fantastic, so that does count for something in my book.


Vertalen met Google
Hitesh S.

Great Product & Onboarding

AIrcall from the demo , trial and implementation was super! They were so patient


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Nicholas S.
Sector: Hoger onderwijs
Bedrijfsgrootte: 10.001+ werknemers
Vertalen naar het Nederlands

Aircall for Student Media Creator Support

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 10/4/2017
Bron van de reviewer: GetApp

We have been using Aircall as a replacement for a traditional phone-based hotline system that served to connect students (and faculty/staff) with our team of media production experts who offer just-in-time support for video and audio projects. Aircall integrates perfectly with a Slack - Talkus - Aircall workflow that allows for using our team Slack channel to funnel both calls and chat requests through a #support channel. This enables the entire staff to be more responsive to support requests. Aircall itself also offers features that we had not previously been able to leverage like cascading ringing, customized hours generally and for specific users, easy transferring of callers and more.

Pluspunten

Aircall is easy to set up, dead simple to use but hides a host of powerful features beneath its slick façade.

Minpunten

The mobile app is a bit rough around the edges, but that's minor compared to the above.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Geverifieerde reviewer
Sector: Muziek
Bedrijfsgrootte: 2-10 werknemers
Vertalen naar het Nederlands

Aircall has great features!

Dagelijks 1-5 maanden lang gebruikt
Beoordeeld op 8/6/2019
Bron van de reviewer: Capterra

Pluspunten

We implemented Aircall because we needed to record inquiry based calls to help improve our business and services. Aircall provides you with toll free numbers, a virtual call center, and call routing, which helped us get started.

Minpunten

The pricing is a bit steep, provided the fact that you have to pay per user, and each member of our team needs access.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Jeffrey H.
Sector: Overheidsadministratie
Bedrijfsgrootte: 2-10 werknemers
Vertalen naar het Nederlands

Great Product - Horrible Customer Service

Dagelijks 1-5 maanden lang gebruikt
Beoordeeld op 11/6/2020
Bron van de reviewer: Capterra

Cost is based on number of users. After an employee left our employment I reached out to my service representative to have then remove him from our account. She informed that I would have to delete the user myself. Her instructions were vague and misleading and therefore I did not remove the user on the correct screen. Therefore I was charged with another month for a user that was no longer with our organization. I tried to dispute the charge but despite having documentation showing we only had 3 users for that month, I was still charged.

Pluspunten

Easy to use. Great features like Activity log and stats

Minpunten

Customer Service is not very helpful with technical issues. On more than one occasion I had the impression they were not very familiar with their product. Working as a tech support person myself, I know the importance of knowing your product and being able to guide customers through the process of using EVERY feature

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 1.0/10

Ian P.
Sector: Beveiliging en opsporing
Bedrijfsgrootte: 13-50 werknemers
Vertalen naar het Nederlands

Not Terrible, but Not Gamechanging

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 23/10/2019
Bron van de reviewer: Capterra

My overall experience with Aircall is neutral. I wouldn't recommend it, but I wouldn't steer someone else away from using it. It has good qualities and bad qualities, like most tools...but the good definitely don't outweigh the bad. While it is very easy to use and has some helpful features and automations, it doesn't always work. When it does, it's great. But I have encountered too many functional problems to recommend this tool with confidence. However, I have used worse before, so I wouldn't discourage someone from trying it out. It's not overly expensive, therefor the value isn't terrible, which is why I wouldn't discourage people from trying it out. I've yet to use a better internet based phone service, but they have all had serious flaws, including Aircall. However, for the times it has worked well, it's fantastic, so that does count for something in my book.

Pluspunten

What I've liked most about Aircall is it's level of integration with our CRM (HubSpot) and it's ability to be used across multiple devices with easy access. I use Aircall on my work computer, personal computer, and smartphone. The controls are quite easy, it's very user friendly, and it does record data (call logs, recordings, etc) consistently across all of my different devices. It's also integrated very well with my company's CRM, HubSpot. The calls translate well to our contact or company page associated with the number, it will automatically creat a new contact in HubSpot when dialing a new number, and it stores recordings and what happened on the call quite accurately in our CRM. It's been a nice tool, on this front.

Minpunten

What I've like least about Aircall is the reliability. It has not been an overly reliable phone system. It freezes often, has audio connectivity problems, and usually, if it freezes, just closing and reopening the application the application isn't enough to get it working again. Both myself and my coworkers have had to completely restart our computers to get Aircall to work again after encountering a glitch. Not only does this interrupt productivity, but it can also be challenging because we are evaluated, often, on the number of dials we make. Aircall's inconsistency can create problems regarding our ability to hit our number of dials goal. It is not a very reliable, consistent tool.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 5.0/10

Hitesh S.
Sector: Informatietechnologie en -diensten
Bedrijfsgrootte: 2-10 werknemers
Vertalen naar het Nederlands

Great Product & Onboarding

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 12/12/2019
Bron van de reviewer: Capterra

AIrcall from the demo , trial and implementation was super! They were so patient

Pluspunten

Aircall was a strong contender to a well-known array of apps/services which primarily help companies setup their IVR, call routing and enable information to flow via integrations. AIrcall was easy to setup, super easy to use and the onboarding was second to none!

Minpunten

Its only App based and doesn't work with IP telephone. Although they have a dekstop app and apps for ioS and Android as well.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 9.0/10

Gebruikersaanbeveling
8/10
Gebaseerd op 155 gebruikersscores
Vergelijk gebruikersaanbevelingen met alternatieven
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Prijzen van Aircall

Prijzen van Aircall

Vanaf
US$ 30,00/maand
Gratis proef
Abonnement
Prijs-kwaliteitverhouding
Prijs-kwaliteitverhouding
4/5
Gebaseerd op 155 gebruikersscores
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
Vergelijk met alternatieven

Aircall - Functies

Aircall - Functies

API
Aanpasbare branding
Activiteitendashboard
Automatische meldingen
Beller-ID
CRM-integratie
Chatten
Communicatiebeheer
Contactenbeheer
Controle van oproepen
Instant Messaging
Integratie van derden
Oproepen doorsturen
Oproepen opnemen
Oproepen routeren
Rapportage en statistieken
Realtime rapportage
Vergaderen
Videovergaderen
Voicemail
Functies
3,9/5
Gebaseerd op 155 gebruikersscores
Vergelijk functiescores met alternatieven
Vergelijk met alternatieven

Categorieën

Aircall - Veelgestelde vragen

Aircall - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Aircall.

V. Welke prijsmodellen heeft Aircall te bieden?

Aircall kent de volgende prijsmodellen:

Vanaf: US$ 30,00/maand

Prijsmodel: Abonnement

Gratis proef: Beschikbaar

V. Wat zijn de voornaamste functies van Aircall?

We hebben geen informatie over functies van Aircall

V. Wat zijn de typische gebruikers van Aircall?

Aircall heeft de volgende typische klanten:

Freelancers, Grote ondernemingen, Middelgroot bedrijf, Non-profit, Openbare diensten, Klein bedrijf

V. Welke talen worden door Aircall ondersteund?

Aircall ondersteunt de volgende talen:

Engels, Frans, Duits, Portugees, Spaans

V. Welke prijsmodellen heeft Aircall te bieden?

Aircall kent de volgende prijsmodellen:

Abonnement

V. Biedt Aircall ondersteuning voor mobiele apparaten?

Aircall ondersteunt de volgende apparaten:

Android, iPhone

V. Met welke andere apps kan Aircall worden geïntegreerd?

Aircall kan worden geïntegreerd met de volgende toepassingen:

Freshdesk, Front, Google Drive, Help Scout, HubSpot CRM, HubSpot Marketing, Intercom, Pipedrive, Slack, Vision Helpdesk

V. Welke mate van ondersteuning heeft Aircall te bieden?

Aircall biedt de volgende ondersteuningsopties:

Online ondersteuning, Telefonische ondersteuning, Veelgestelde vragen, Kennisbank, Video-instructies