Less Annoying CRM reviews

Super simple pipelines that can be customized and filtered. Super simple to pull up a prospect (especially when I get a call out of the blue). Tasks and calendar sharing with my small staff keeps us all up to speed. Customer service and training are superb. If we want to do something, we call and they show us how to do it.

If I had more complexity or a sales staff this wouldn't be enough.

I really do find this CRM less annoying than others I have tried.
Our business is recruiting support for professionals and business people. LACRM has a great system for tracking and organising all our contacts and defining the relationships between them.
The customer service is highly responsive, and when they can't do something I want, they just admit it so I can move on and find another solution.

1. I baulk at doubling my expenditure to enable one employee to access the CRM.
2. I want a visual way to see at a glance what events and tasks are coming up, and I don't believe I can get this from LACRM, so I am still creating Excel spreadsheets

Being able to sort pipeline companies by the different stages at which we classify them.

Sorting: Would like to do more sorting based on the companies I included (Dates when I included the companies, revenues of the businesses, leading person for each deal, etc.)

ease of use and simplicity are the key words here..... inexpensive and fairly intuitive, overall good Value for Money

There are very few integrations and it is a little clumsy to use. The format for recording noted doen't make it easy to read and it cannot take in inbound emials into clients records

Less Annoying CRM is a user-friendly and affordable tool that provides all the necessary features for small business management. The mobile app is also convenient for accessing data on the go.

The reporting and analytics features are not as advanced as other similar tools, and it may not be suitable for larger businesses with more complex needs.

- The ability to link contacts to appointments and tasks made it easy to navigate to the information I needed.
- The dashboard gives a clear (and customizable) overview of what's on the horizon
- It was simple to set up and understand, very intuitive!
- It was easy to import contacts from MailChimp.
- It was easy, and so helpful, to link it to my Google calendar.
- Being able to log emails to the contacts via bcc made it easy to gather all relevant information in one place.

- I received some exported data from Less Annoying CRM and it was all jumbled into thin columns. This could have been some default setting from the sender though.

The helpfulness of the LACRM staffers has been exceptional. They've helped me launch my boutique commercial real estate practice without having to become a software programmer.

LACRM's program features are all that I need for my boutique real estate practice. I have no negative concerns regarding this cost-effective product.

The ability to customize input fields to meet my specific needs. All the client information is on one page. Customer service was able to transfer all my clients from my old CRM to the Less Annoying CRM at no cost.

Not currently automatically integrated with my email, but emails can still be saved to the CRM by using Bcc.

Ease in operation, gives me a snapshot of clients, sales leads and pertinent information.

There is nothing I dislike. As a new user, I am still learning about the product

It was very easy to integrate with what we needed.

It's hard to find something that we do not like

The user-friendly design made it easy for everyone on the team to adapt. On the calendar, you can choose to see everyone's calendars or just your own, and it's so easy to add notes to contacts/companies that everyone can see, which has facilitated our internal communications.

As with all changes, the learning curve was the only obstacle, but the LACRM team was always an email or phone call away if we needed assistance. I like that they don't charge extra for technical assistance.

LACRM offers an API that has integrated well into our internal system and our website allowing us to automate many daily tasks that would be extremely time consuming if done manually. The user interface is intuitive and user-friendly, reducing training time to a minimum.

The addition of features to allow for bulk actions in reports would be very helpful, i.e., the ability to assign contact in bulk from the Pipeline report.

So easy to maneuver around, from creating a company entry to adding contacts to that company, then entering it to the pipeline, very streamlined and completely intuitive. Even customizing some of our particular fields and inputs was surprisingly simple to do. Amazing.

That there was no function yet to accept an upload/transfer of my existing pipeline records .csv

Having been an ACT! user for years, I love how uncluttered LACRM is.

The only thing I miss is an easy way to capture emails I receive. It's a small thing in the scheme of things, though.

My favorite features of the software are the email bcc and the customized pipelines that can be created. I couldn't keep track of prospect leads and client stages without it.

There's nothing that I don't like about Less Annoying CRM.

LACRM is simple and easy to use. I love that it doesn't have many required fields for entering a new contact, so you can take notes on what you do know about an account without being forced to fill in fields you don't have information for yet. I'm using it for my inside and outside sales teams and we're easily able to track separate pipelines and lead sources. When a call comes in, it's easy to look up the prospect by almost any field of information to see if they've already spoken to a rep and get them to the right person. We even created "groups" to track things like new businesses, vendor currently in place at a prospect, and those without a program so that we can easily generate a list of those groups when new information becomes available they might like to receive. Example- A buyout of a competitor.

To put it into bullet points:
-Simple
-Trackable
-Customizable
-Great for multiple users and teams
-Most cost effective software I found
-We get all the features at the lowest paywall, because there's only one plan and it's affordable as any other there
-Always free always available customer service

I can only think of one but boy would this make a difference for my outside sales team. There is no mobile app associated with the software. I assume there's one on the way. They recently updated the calendar portion of the software and made it much better, so I know they're improving the software regularly. They do walk you through how to set up a shortcut on your device to open their page in your browser, but it is not the same. My browser takes longer, I can't just click on a number to call it, it's harder to navigate on a small device like a phone.

That said, the lack of the mobile app is literally my only complaint. This is by far the best CRM I've used, and the pros well outweigh the cons. I will bet they won't go too much longer without a mobile app, anyway.

LACRM is a part of my daily life; I use it multiple times hourly throughout my entire work week. I've been with them since 2013 and every note I've ever entered about my clients throughout the years is still right there at my fingertips: Birthdays, anniversaries, all past cruises, their personal information, preferred packages and upgrades, everything! LACRM makes it easy to ensure my clients feel special and well-looked after. With their program providing everything I need, I look real good in my client's eyes. Many times cruise guests are surprised to find I have hundreds of clients on board -- they exclaim, "I thought I was your only customer". It's easy to give them that, "only customer" feeling when everything is right in front of you at LACRM.

There are many features I use to benefit my clients but, top of my favroites list is something for myself -- I enjoy their superb customer service. Anytime I didn't know how to do something or didn't understand it, they would quickly come to my rescue (even outside of their regular office hours!) and explain on my level to get me up and running again. They also follow-up with me to make sure it still works well for me.
They definitely go the extra mile with a friendliness that doesn't feel or sound forced. They are ... just right!!

There is nothing about the software itself. However, I do not like that I have not taken full advantage of everything they have to offer.

Originally when there was no phone integration (to my knowledge), I went elsewhere for phones and, especially, recorded lines (recordings have saved my bacon numerous times). When I learned of companies providing integration to LACRM or that have integration potential, I was already so entrenched in the first company I started with until I didn't make time to investigate any of the others.

So, although there is nothing I like least about the software, there are things I could improve about my way of doing business. Being too busy to read/learn and make full use of all features is a shame.

I've been using LACRM for over 2 years now. My company is just me...no employees...just me. So I was looking for a simple method to keep track of client data and a calendar that syncs with Google. LACRM checked most of my boxes and for the price per month I could live without certain features. Once I subscribed and began using the CRM I wanted to be able to color code events. I brought this to their attention and I was met with immediate response. At first, it was 'it won't do that' and maybe we could add that in the future. After a few follow-up emails with LACRM Customer Service (who are UH-MAY-ZING, BTW) they finally added the feature I wanted. However, they actually kicked it up several notches by also adding the ability to set up reoccuring events and also duplicate events. Plus, I can also quickly 'Sync' with Google and go to calendar settings directly from the calendar. Really great for me.

Now the CRM is almost perfect. Once thing I would love to see now is a search feature. For example, some Events (appointments) don't necessarily relate to a Contact in the CRM. I may have an appointment (Event), entered it into the CRM but the client was not interested, therefore no need to enter them into the CRM. But in a year or future date I may want to search for an Event (Appointment) I had previously. So if there was a calendar search feature I could locate the event when I enter a key word within any of the fields.

Also, it would be nice to have the LACRM set up with a Mobile App.
The LACRM is perfectly named. It is simple to use, robust enough for my use and certainly NOT Annoying. :)

The price per month is incredible. I'm a one-man shop and that's the deal of the century for everything you get. The interface is easy to use, clear with great features, like totally customizable pipelines, robust calendar, groups, search, import and export, adding users and assigning permissions are both easy. I absolutely love the event setting where you can have a reminder text sent, customizable by you with minutes, hours, or days prior to the event. I put all appointments in there and I am ALWAYS reminded of my commitments. I never miss anything! BCC'ing LACRM on emails is so simple and therefore all communication is logged with that particular client. If I ever wind up with duplicate contacts, merging them into one is also very easy. In addition to contacts, I also use LACRM to track all kinds of things, like movies, books, and other lists that I need to manage. I used another CRM for a couple of years, and I only wish I had found LACRM sooner the difference is night and day from the other CRM, and I feel that I wasted two years with them, not being happy. I could not be more pleased with LACRM highly recommended. Finally, just so you know, I have no affiliation with LACRM. I am simply a very, very satisfied customer!

Only two things: 1) Calendar doesn't sync with iCal. 2) I wish the 'Find a Contact' field was accessible through command F from my keyboard. But those are relatively minor concerns, and I believe are on the wish list for future integration.

Have over the years dealt with a range of CRM tools from high end to basic. It is a sector that almost seems obsessed with adding features and integrations that largely swamp users so that what gets used is a small subset of the functionality. Equally the more functionality the more the CRM begins to dictate how you conduct your business as against assist you to do it better.
Less Annoying CRM actually is exactly that - less annoying and even more, positively engaging. It has a minimalist approach but one which gets it just right - we use all the functionality and even the CRM agnostics use all the functionality. There is a compromise in that full integrations are limited but personally think that was the positive right choice. It is an excellent example of user focused software design.
In keeping with that its support mirrors that feeling - responsive with a human face. It is quite refreshing for support to tell you honestly what is and is not possible in a constructive way rather than endlessly trying to make you feel that you are being 'heard'.
So genuinely Less Annoying - fine job and hope it holds to its Philosophy as it grows

Given the design concept full enterprise integrations are a little limited. But in my view balance is right in that people use it, learning quickly and correctly to their needs.

None of LACRM's features get in the way of using the system. It's not burdened with fluff - features in search of a benefit.

I'm transitioning from a tablet to my iPhone and miss the easy navigation available on the larger screen. I'm getting used to the Navigation/Page menu and suspect I'll soon forget the pain of change.

It's very flexible in implementation. I use it as a Realtor for every client introduction pipeline, and for renting I use LACRM for the entire deal start to finish, minus paperwork.
The fact I can change the software to fit my specific needs means if I discover a more efficient way of working a problem I'm free to change the software some to fit my needs.
If your currently running a small business like mine that require a lot of client interaction and no inventory, this is a killer software to have.

It's lack of reminder automation. Being that I work in real estate, timelines are important. Some types of clients, say renters, use the same kind of reminder pipeline over and over. Or initial first contact pipeline may have the same reminders spaced out over variable times unrelated to specific dates. Example: reminder every 5 days, then ever 10 days, then every 30 days for 4 months.
Since these kinds of pipelines are consistent, it's a pain to have to open a calendar and set a reminder for each one of these tasks. It's just not time efficient.

Everything about this CRM is exactly as they say LESS ANNOYING. I have used a few CRM's in the past and the ease of the contact management, linking emails to contacts, reminders and calendar events on LACRM leaves a lot of these others behind.

The only con i have is that i cannot link my contacts directly to my Apple devices but that will not hinder me in using this CRM as it is THAT good.

This CRM is easy to use and easy to customize to meet our unique needs. When a customer calls it's easy to pull up their profile and see the whole picture on one page. We are able to handle customer requests and calls much faster now that we see their information in a better way. The sort functions also helps us better analyze buying habits and overall sales trends.

Although it's possible to add more than one email address per customer, when exporting a group of customers, it is not easy to grab that second email address to add to an email list or import into an email system. The second email address does not have it's own column, it is instead incorporated with the first email address called "All Email Addresses" and separated with a comma.

We love the ease of use, the short period of time it takes new users to get up to speed and the simplicity of the software. The ease of filtering the contacts with multiple factors is great. Being able to export groups of contacts to Excel quickly is very much appreciated.

The ability to update mass contacts at one time would be great. It would be good to be able to download a group of contacts into Excel, make mass changes to fields, and then upload. Also, the auto-link to Mailchimp is dangerous, because it is 2-way. If you have contacts with the same email address (not allowed in Mailchimp), it will consolidate or drop off any contacts with duplicate emails. Beware...