Salesforce Service Cloud reviews

We can easily manage all the service data thanks to this tool.

It does not support small sized services, which is not great for our operation.

The service cloud + CRM in Salesforce is a great combo to know everything you need to know about a client before contacting them!

Even if you are using the CRM, the experience for the client is not great. It's almost like you need to know how to use Salesforce before you can use their service cloud, and most of our clients have never even heard of Salesforce, wildly enough.

Plenty of integrations, deeply adaptable to your business’ needs. Can be small and simple or greatly expand in sophistication as the business does. Adds order to a growing sales pipeline or team, helping ensure customers get the best of your service

Put effort to keep it as lightweight as possible. I’ve seen the implementation being overdone in so many places - can make employees reluctant to use it properly and reduce the accuracy/benefits of the tool. Keep it simple and it will do wonders for your business - ask yourself ‘do we really need this field, what value do we get from it’ - if there’s no good answer - bin it.

The user interface is less complicated and the ticket are well organize

It freezes during new changes are being implemented

I love how customizable it can be and how it makes sales and management life’s easier. Perfect as a information center and also pipeline visibility tool.

It’s not intuitive at all. Training is necessary.

What I love most are the reports that we can create based on the information that we want to see

I think that could be very cool to create a feature for reminder that could pop up on our page when we log into Salesforce.

It’s great software to track sales due to its interfaces with other softwares and very customizable

It’s not easy to use and a first time user will have difficulties setting up an account. Also hard to manage clients

It has a great user interface. It is very intuitive and easy to learn.

I felt a little limited when using the app

Customization: Highly customizable to fit specific business needs.
Integration: Integrates with over 1,000 other platforms1.
Lead Management: Excellent lead management and scoring features1.
Reporting: Powerful and comprehensive reporting tools2.
User-Friendly: Easy to set up and use

Cost: More expensive than some competitors1.
Complexity: Can be complicated to set up and maintain.

Contact database management is easy. You can keep track of clients.

The system is not responsive on mobile devices.

The easy access and navigation , being able to use different tabs to navigate different accounts or info need it .

Some of the tabs or functions need a bit of more work .

Salesforce Service Cloud is by far the most customizable solution I have tried.

It takes a lot longer to configure/set-up because it is so customizable and it's expensive, but ultimately it's worth it being able to do whatever we want to leverage best-in-class partners.

It has all the traits for a good product, Call routing, Case Management, Knowledge Management, etc

There is nothing to like about least. Everything is top notch as long as you aware about the product's capabilities.

Amazing capabilities for utilizing all the consumer data we have especially having all the consumer data regarding even each transaction with them.

Reporting ability is limited to four dimensions and this might cripple the reports we're getting.

Salesforce is extremely easy to navigate - specifically when using Social Studio for social media scheduling and analytics.

I am not a fan about how much you have to change your password. It is nice knowing there are lots of safety options regards to security.

I like that I can log in from anywhere and have access to all my work. There is also room for a ton of automation within the SalesForce platform.

I've run into a number of bugs within Sales Force. Getting these bugs fixed has been a long process.

Great platform, easy to use for all users. It's interesting to work in Service Cloud because of lot of great features. I like the fact that we can integrate it with Marketing Cloud and target leads we captured in Service Cloud.

Nothing comes to my mind at the moment.

Options to edit and analyze reports is an amazing featureUser friendlyCan be accessed from anywhere

Customisation of view is difficult at times and limited options available

Before we switched to Salesforce Service Cloud, our clients used to complain all the time about slow response to issues but now there is no lag since we can manage and track the issues from start to finish

The software itself is great for large businesses but a bit too complicated to use

the layout is key when using this platform. very easy to navigate through the tabs. great for storing business details

after using this platform for the past 2 years i can honestly say there is not a single function i could criticise