Pike13

4,1 (140)
Schrijf een review!
Een cloudgebaseerde oplossing voor het klantenbeheer

Totaalscore

4,1 /5
(140)
Prijs-kwaliteitverhouding
4,0/5
Functies
3,8/5
Gebruiksgemak
4,0/5
Klantenondersteuning
4,0/5

78%
heeft deze app aanbevolen
Sorteren op

140 reviews

Geverifieerde reviewer
Totaalscore
  • Sector: Managementconsulting
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Gets the Job Done

Beoordeeld op 27/11/2018

Pluspunten

User-friendly for end users to book classes. On the company side also user-friendly to administer classes and sessions.

Minpunten

The back end reporting functionality is cumbersome and not user-friendly. Makes analytics challenging​.

Antwoord van Pike13

Hello,

Thank you for providing feedback. If you are interested in discussing your reporting concerns, please reach out to our team at [email protected]. Our team is happy to set up a call to go over your questions.

Thank you,
Cindy Schneider
Manager, Customer Success

Geverifieerde reviewer
Totaalscore
  • Sector: Managementconsulting
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

It works flawlessly and customer support is great

Beoordeeld op 21/12/2017

I don't need to spend a lot of time on issues. It works well and integrates with my email marketing.

I don't need to spend a lot of time on issues. It works well and integrates with my email marketing.

Pluspunten

It's very easy to use and the migration from another software system was easy. We had a lot of support. The training was great and they get back to us quickly when we need help.

Minpunten

I wish the online store for merchandise was viewable for clients and it would be great if the app had notifications for marketing and promotion for students.

Jessica
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Weird Set up

Beoordeeld op 29/12/2018

It's almost good. There are definitely things that need fixing, but they don't seem to care and are...

It's almost good. There are definitely things that need fixing, but they don't seem to care and are not evolving. I wish there was a customer service number though. I can't believe there is no way to get answers when you need them. Very disappointing.

Pluspunten

I do like the dashboard reporting. I can easily keep track of the money that comes in and any payments that fail, etc.

Minpunten

The set up is super weird. Like, the software assumes all teachers that teach the same class make the same rate of pay. You have to manually add each teacher to each class in order for them to get paid as well. Instead of assigning pay rates to teachers, you assign them to classes, and even then, it doesn't assume any of your staff is allowed to teach that class. We have 75 classes a week on our schedule and several of them are different types of classes, so each time we add a class (or a new teacher), we have to manually add every teacher to the pay for that class. The customer service is bad. In fact, there is NO customer service number. You literally can't get answers unless you email them and the answers you get back are often a link to one of their self help articles and don't really answer your questions. Also, if you want to raise your prices on existing memberships, you will have to do that manually for every single person. The digital waiver set up through docusign does not work well and no one will help you set it up. Families are unable to manage each other so each child has to have their own unique email address to have a waiver on file as well as an account with us. Parents are always mad about this.
Probably one of the worst features is that if someone is on an autopay contract/membership and their payment fails, it's not very obvious. They can continue to take classes (the system does not automatically cancel them nor do they show up as unpaid).

Antwoord van Pike13

Hi Jessica,

Thank you for taking the time to provide feedback. We appreciate it and value what our customers have to say.

I am sorry to hear about the poor level of customer service you receive. Your account manager will reach out to you soon to discuss your concerns further and ensure you have all of the information for our customer care team. He will also ensure that your feedback is added to our internal system that tracks requests.

Thank you,
Cindy Schneider
Manager, Customer Success

Geverifieerde reviewer
Totaalscore
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Simple and just what I need

Beoordeeld op 25/1/2018

Pluspunten

This software is very easy to use and very simple which made it easy to learn. I enjoy using the communication features to work with my team.

Minpunten

I do enjoy the simplicity and user interface but would like to see more custom features in the future.

Geverifieerde reviewer
Totaalscore
  • Sector: Schoolleiding
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 10.0 /10

This is it.

Beoordeeld op 8/1/2019

Pluspunten

As a freelancer, there's not many things that come close to managing my clientele. Pike13 is everything you need to make the next step in launching a successful freelance career.

Minpunten

I think the name actually doesn't help translate over to potential consumers that this is something for them.

Antwoord van Pike13

Hello,

Thank you very much for taking the time to provide a review and feedback on our name. We do appreciate it.

Thank you,
Cindy Schneider
Manager, Customer Success

Christin
Christin
Totaalscore
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great software for fitness industry

Beoordeeld op 22/8/2016

So far so good!!! Anytime I need help I send in a question and get a great response promptly. ...

So far so good!!! Anytime I need help I send in a question and get a great response promptly. Learning the ins and outs have been pretty easy though.

Antwoord van Pike13

Hi Christin,

Thanks for your review! I'm so glad to hear that you've been happy with Front Desk. We appreciate that you chose to give us a try!

Our support team is here to help you as much as you need. Don't hesitate to continue reaching out with any questions you have.

Sincerely,
Katie and the Front Desk Team

Kris
Kris
Totaalscore
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning

Outstanding Job Front Desk HQ

Beoordeeld op 30/7/2014

Overall impression of the product is excellent.
- Customer service is the best. Follow ups and...

Overall impression of the product is excellent.
- Customer service is the best. Follow ups and contact are frequent, program updates are regular, and I have been personally contacted multiple times as a business owner.
- Lay out is simple and easy to navigate
- Payment plans are inexpensive for the services you get
- Frequent webinars and tutorials to help you improve your business using FD software
- So simple, even a caveman can use it ;)
- If you are a gym owner or personal trainer, I would get on it

Antwoord van Pike13

Thank you for the great review, Kris! Glad to hear you're happy with Front Desk.

Geverifieerde reviewer
Totaalscore
  • Sector: Medische apparatuur
  • Bedrijfsgrootte: 2-10 werknemers
  • Maandelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Easy to Navigate - slight bugs

Beoordeeld op 5/4/2019

Pluspunten

Signing in is seamless and it's easy to book classes. The software is mobile friendly and the calendar view is easy to look at.

Minpunten

It's not usable with privates or custom lessons, only the template classes.

Antwoord van Pike13

Hello,

Thank you very much for taking the time to review our software. We appreciate the feedback. Please reach out to [email protected] to discuss appointment service setup for your private lessons. This is a functionality of our software.

Thank you,
Cindy Schneider
Director of Customer Success

Sam
Sam
Totaalscore
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning

Head and shoulders above the rest.

Beoordeeld op 17/6/2014

Finally, a product for personal service businesses that is modern, built for mobile, and that is a...

Finally, a product for personal service businesses that is modern, built for mobile, and that is a PLEASURE to use. Just spending a couple of minutes with this platform will make you realize how far beyond its competitors it truly is.

Their customer support is exceptional, and they're constantly adding new features to the product. If you offer appointments or group events of any kind, you HAVE to check these guys out.

Geverifieerde reviewer
Totaalscore
  • Sector: Hoger onderwijs
  • Bedrijfsgrootte: 2-10 werknemers
  • Maandelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 6.0 /10

It works, but not the best solution for all business.

Beoordeeld op 27/9/2018

Pluspunten

Users found it relatively easy. I do believe it has a good amount of functions. Was not inherently difficult to utilize.

Minpunten

Pricing. Find it slightly high for what it offers. But never been a fan of "upgrade after upgrade." I want the tools up front and center. I do not like discovering what I want, costs more.

Antwoord van Pike13

Hello,

Thank you for taking the time to review our software. I apologize for your experience in upgrading. We will be sure to share this feedback with the team. Please reach out to our team at [email protected] if you would like to go over any questions about the software or your experience. I would be happy to go over them.

Thank you,
Cindy Schneider
Manager, Customer Success

David
Totaalscore
  • Sector: Schoolleiding
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Good system, Excellent/Best Customer Support

Beoordeeld op 5/9/2018

The best aspect Pike13 has brought to my business is organization of scheduling and billing,...

The best aspect Pike13 has brought to my business is organization of scheduling and billing, including how the business is doing. I would, however, like to see more qualifiers in the "Insight" dashboard, of monthly financials, customer growth, with a more drag and drop method of viewing what I want to see...in other words more of the quick snapshots that all businesses want to look at quickly, without making everything only buildable reporting, that I have to spend a lot ot time learning and creating, etc....more like QuickBooks, or typical Dashboard applications that display what's going on with the business.

Pluspunten

No doubt, dependability of the system, being available but the support is really excellent. They know the system they support and response to issues as well as resolution is one of the best I've ever experienced.

Minpunten

The system is applicable to private instruction businesses, such as music lessons, but the mindset of being able to adapt the system to bring the best user experience to people of the business world of the Arts, such as music education, can be a struggle and I have asked for some changes in future upgrades but have yet to see them. For example - being able to edit naming like clients to students, or allowing automatic attendance taken, enabling the instructor to only need to manually change for cancellations, etc. There needs to be a part of the applications design that can address the broader needs of their targeted customers, such as a music school and not a one size fits all, like an exercise business.

Antwoord van Pike13

Hi David,

Thank you very much for your review and your feedback. We value you, Anita, and your business.

Please continue working with our team to provide feedback and suggestions on improvements. It is important for us to understand how businesses work and use cases as we create new features and enhancements to our product.

Thank you,
Cindy Schneider
Manager, Customer Success

Jim
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Our experience with Pike 13.

Beoordeeld op 22/9/2018

Pike 13 satisfies 85% of our business needs. Their alliance with TransNational provides speedy and...

Pike 13 satisfies 85% of our business needs. Their alliance with TransNational provides speedy and affordable payment processing. Their customer service has been exceptional even when their answer is no!
Their platform works well with multiple locations. Their financial reporting is excellent and the payroll module is accommodating to a wide variety of compensation plans.

Pluspunten

Pike 13 is robust enough to provide the services and information that we need to operate our business without being overly complex. Ease of use and adaption for multiple locations is a bug plus.

Minpunten

There are 3 things on our "Don't like" list. These items have been on our "Don't like" list since 2013. It's pretty likely that they will remain there since they are not a priority to Pike 13.
We continue to struggle with member reporting.
Dashboard information is not customizable. We get information that Pike thinks is important, not what we think is important.
The merchandise sales portion of the software is not user friendly. POS transactions are multi step time consuming processes, and doubly so if a customer wants to purchase more than 1 item.

Antwoord van Pike13

Hi Jim,

Thank you very much for taking the time to provide this review and your feedback. We appreciate your candor.

As we make changes to the product and reporting, we will work with your account manager to ensure we are taking your needs and use cases into consideration. Please continue providing feedback and specific details on what you would like to see so we have something to reference if we make changes to reporting and merchandise.

Thank you,
Cindy Schneider
Manager, Customer Success

Larry
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Don't waste your time

Beoordeeld op 18/11/2016

All too common software company switchero. They promise functionality, flexibility, and support,...

All too common software company switchero. They promise functionality, flexibility, and support, all of which mysteriously vanish once you are invested in the product enough that they hope the energy required to switch products is high enough that you make due with crap you have.

They have changed my pricing structure without my permission. They took away functionality despite my protest, and they have began trying to up-sell me on features and functionality that I have not requested nor desire. It's silliness like this that make me want to get into the software business, because apparently you can say whatever you want to make the sale and never actually have to deliver on those promises.

The most recent scam is to take away the reporting features I have been using for three years in order to "upgrade" me to a more expensive option that requires more of my time to figure out. Not helpful, not designed to be helpful.

Pluspunten

the sales pitch

Minpunten

the actual product that came after the sales pitch

Antwoord van Pike13

Hi Larry,

Thanks for the feedback. We're sorry you feel like you have wasted your time using Front Desk. We believe in transparent pricing and will not change a customer's subscription without permission.

We are in the process of transitioning from Classic Reporting to New Reporting so business owners can gain better insights about the health of their business.

We're happy to make this transition as smooth as possible for your business. Please give our Customer Care team a call at 855-417-7120 and someone on the team will walk you through New Reporting.

Best,
Kris and the Front Desk team

David
Totaalscore
  • Sector: Schoolleiding
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Love it...really....But...

Beoordeeld op 22/8/2016

Short story - I was glad to find a software that gave me a lot I needed, but as my music school...

Short story - I was glad to find a software that gave me a lot I needed, but as my music school offers primarily one on me, private lessons, the class/gym structure made it pretty difficult to configure for my purposes. Good news, is FD Support was a great help! Also, the business model I must use of not having employees, but self employed contracted teachers, adds more difficulties of complexity and lack of ways to incentivize them to carry out necessary functions. Although not a problem of FD, but never-the-less, an issue I must deal with.

Pluspunten

Overall, in spite of comments above, I do love what Front Desk offers in the way of reporting and communications with my customers...and the Support team is really amazingly helpful and always willing to do whatever it takes. THIS is a true pass of an excellent company , to not just offer a great product or service but BE THERE for the users.

Minpunten

Again, my biggest issue is functionally in my business model, as the structure of FD is based more on class offering and not geared toward private, one on one, services. I would also like to see more functions in breakdown of what staff members can and can not do.

Antwoord van Pike13

Hi David,

Thank you so much for your review! I'm happy you're enjoying Front Desk so far and appreciate your feedback about our Customer Care team.

Front Desk is designed to support businesses that offer both group classes and appointments.

It's been a while since we last chatted and I would like to schedule a call with you to learn more about your experience using our appointment functionality.

To schedule a time that works well for you, please email me at [email protected] and reference my reply to your review.

I look forward to speaking with you!

Best,
Kris and the Front Desk team

Jess
Totaalscore
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning

NEVER SIGN UP WITH THEM

Beoordeeld op 2/12/2015

THIS IS THE FIRST TIME WRITING A REVIEW IN MY LIFE!
They don't care about your company.
If you ask...

THIS IS THE FIRST TIME WRITING A REVIEW IN MY LIFE!
They don't care about your company.
If you ask questions and want them to help you, they get mad and accuse you!
If you want them to cancel, they charge you!

In the beginning, the sale rep Andrew Clark was great with providing information about their software. Every questions I had, he answered and gave great promises. FYI, I researched for a gym management software for 2 years and finally made a decision. I was forwarded to Halina and she gave me 2 30 minutes training session. I didn't like it because when I was about to start to learn about the software, the training session ended. She was always in a hurry to end the training.
Then I spoke with Chris, the migration team who was going to migrate all of my 400 clients for free. Then he said, he can't and will have to charge me for it, which was different from what was told by Andrew. But I didn't feel comfortable giving out all the credit card info to them so I said I will fill out the credit card information.
Moreover, I gave my merchant account to connect it to the software 3 weeks ago and still haven't connected it.

So, I asked to cancel my account because nothing was being done but just accusing me because I had a one busy week!
So they said, they will extend the free trial for until January of next year.
So I said that fine.
I tried to work with them but still didn't work out.
So I said to cancel my account.

NEXT THING YOU KNOW, THEY CHARGED ME!

I called Andrew, he hung up the phone on me. I called again, sent me to voicemail.

They don't care about your company.
If you ask questions and want them to help you, they get mad at you!
If you want them to cancel, they charge you!

Antwoord van Pike13

Hi Jess,
Our team is sorry for any inconvenience - that's the last thing we want to do. We've issued a refund to your account. If you'd like to continue with the complimentary late-start date and training package, please respond to our email. Or let us know if you'd rather cancel your account. Either way we're happy to help! As discussed, Front Desk values you and your clients' security and is PCI Compliant, so we are unable to manually input your client information due to the way in which the information is stored. If you're still interested, please reply to the Director of Customer Success, Todd. You should have an email from him in your inbox. If it's buried, just email [email protected] and they can connect you!
Best,
The Front Desk team

Jeramiah
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 4.0 /10

Pretty good, a bit overpriced.

Beoordeeld op 7/12/2018

Pluspunten

Pike 13 is super intuitive and easy to use. If it has the function, you'll be able to find it and utilize it rather easily. Customer service was always quick to respond to my needs, although it was limited to emails only -- no call center.

Minpunten

For the overall functionality compared to other brands, I think Pike13 is overpriced. Also, the ability to put training plans on hold was supposedly a feature this software had, but it didn't work correctly; it gave my clients significantly more sessions than they had paid for. Pike13 admitted to me that it didn't work correctly and said they didn't have the resources to make the fix anytime soon. As an independent trainer I needed the ability to put training plans on hold for when I or my client's went on vacation, got sick, etc., so I found another software provider at a much lower cost.

Antwoord van Pike13

Hi Jeramiah,

Thank you for your feedback. We are sad to see you go, but understand you need to do what is best for your business. We appreciate you taking the time to review our product.

Thank you,
Cindy Schneider
Manager, Customer Success

Aroua
Totaalscore
  • Sector: Sport
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

A great software

Beoordeeld op 22/1/2022

Great experience

Great experience

Pluspunten

Efficacity And rapidity
Suport system

Minpunten

When the syste IS doun or there IS updates take tomuch Time to back to normal

Serenity
Totaalscore
  • Sector: Uitvoerende kunsten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

New User Review (1 year)

Beoordeeld op 25/9/2018

For the amount of Clients and Staff we have, the program simplicity is much needed and great for...

For the amount of Clients and Staff we have, the program simplicity is much needed and great for our community. Customer Service and Set-up/Account Rep are quick to respond, friendly, and work with you to get things resolved. This is one of the main reasons we enjoy Pike13 for our business so far. Although we are waiting for some better feature/functionality developments to give it all 5 stars.

Pluspunten

Customer Service is superb and best in the business.
Ease and simplicity in teaching staff and clients to use on front and back ends.
Notices posted at the Top of Pike13 when developments/updates are coming.

Minpunten

As a newer product, features need development to increase efficiency. The ease of use can also hinder needed functions when trying to make things too minimal. Examples: App, Kiosk, Services, No Charge Services, Use of Gift Certificates, etc.

Antwoord van Pike13

Hi Serenity,

Thank you so much for your review and feedback. We all enjoy working with you and your team.

We value your use cases and feedback, so please continue to share that with our customer care team and your account manager. While we cannot make all changes, as we make enhancements, it is great to understand how the product is used and the functionalities desired.

Thank you,
Cindy Schneider
Manager, Customer Success

Greg
Totaalscore
  • Sector: Ziekenhuis- en gezondheidszorgbranche
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Success with FrontDesk

Beoordeeld op 24/8/2016

Allows us to automate processes that normally require hours of Labour. Best user interface on the...

Allows us to automate processes that normally require hours of Labour. Best user interface on the market and none of their competitors come close to the end user experience as Front Desk has.

Pluspunten

-User Interface
-Intuitiveness
-Customization of appearance
-Logical approach to page progressions from the front and back end of the software

Minpunten

*Important to note that although constructive, these aren't the key features to Front Desk's software and are just based on our needs as a business.
-no virtual storefront for clients purchasing merchandise
-The only unintuitive feature in the software is the sign in kiosk
-No perfect merchant integration solution

Antwoord van Pike13

Hi Greg,

Thanks so much for your review! I'm glad that you've had such a great experience with Front Desk. Your feedback is important to us as we continue to improve and build our product.

Don't hesitate to contact our support team at [email protected] if you ever have any questions or experience any issues.

Sincerely,
Katie and the Front Desk Team

Al
Totaalscore
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning

Good software with some growing pains

Beoordeeld op 3/9/2014

Does many things well BUT lacks owner/manager total control.

My major gripe is the lack of...

Does many things well BUT lacks owner/manager total control.

My major gripe is the lack of giving the owner complete control (customization) of all aspects of the financials per client. My business model is monthly plans where a client trains 8-12x/month with a contract commitment of 3, 6, to 12 months.

Here are some gripes:
1) Partial Payments:

2) Flexibility of Plans/contracts:

3) Scheduler:

Here are my applause points:
1) Customer service:

2) Client Communication:

3) Flexible monthly rate:

4) Online documents:

In conclusion:
A good software with some growing pains.
Front Desk has the potential to be one of the best. The payment/billing aspect is where I had the most issues due to that lack of per client customization.
Allow one to change a due date that is reflective in the billing cycle and the plan without having the user to jump through hoops.
Allow user to add (by picking time slot), change, cancel, view remaining sessions.
Allow the user to accept partial payments and the ability for software to reflect the accuracy of payments per client.

Antwoord van Pike13

We appreciate the review and kind words!

A few of the things you touched on...

Regarding partial payments, many Front Desk businesses have requested this feature in various ways¿as account balances, deposits on courses, split payments, and gift cards. So we share your passion about getting it done as quickly as possible. That said, payments-related features require extra attention. As you can understand, we need to be especially careful about mapping out every angle to make sure that financial data is totally safe. Our goal is to have a solution in place by late fall.

When it comes to the flexibility of plans, we have many possible ways to configure your client plans to fit your business, but at this time plans with a specified number of visits per month will refresh at the beginning each calendar month opposed to a chosen billing date. This isn't an issue many of our clients face and/or they've been able to work around. We hope to be able to fill this need 100% in the future.

Robert
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Front Desk Review

Beoordeeld op 5/9/2018

I use the system daily for membership management, product sales, and analytics. When I have an...

I use the system daily for membership management, product sales, and analytics. When I have an issue, I send an email to support and almost immediately get an email response saying my request was received. Then q direct me mail from a support engineer follows soon afterwards. I've used it for 2 years and rarely have any major issues. It is quite reliable and now with the mobile apps, makes using the system that much easier.

Pluspunten

Cloud based with extensive documentation and very reliable customer support.

Minpunten

Non integration with Square technology. We are now using Square for some merchandise sales and it would be nice to have the two work together, with Pike13 being the source of all data.

Antwoord van Pike13

Hi Robert,

Thank you so much for taking the time to provide a review and feedback. We enjoy working with you and value your business.

Thank you,
Cindy Schneider
Manager, Customer Success

Logan
Totaalscore
  • Sector: Muziek
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

I love Pike13!

Beoordeeld op 21/1/2022

Pluspunten

It makes it super easy to keep track of my teaching schedule for the day and communicate between our staff in real time.

Minpunten

Maybe the website could refresh a little bit more often, to show real-time changes. That's a very minor issue, and that might not be desirable of it makes the software heavy on CPU.

Malhar
Totaalscore
  • Sector: E-learning
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Wonderful program

Beoordeeld op 23/1/2022

Pluspunten

Easy to use, the scheduling works perfectly

Minpunten

There is really nothing I don’t like about this software. It’s a wonderful easy to use software.

Michael
Totaalscore
  • Sector: Sport
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Pike 13 at CrossFit Jääkarhu, Austin, TX

Beoordeeld op 22/10/2018

Pike 13 is a great platform for our gym - we are able to run any and all necessary reports that we...

Pike 13 is a great platform for our gym - we are able to run any and all necessary reports that we needs to keep track of and stay on top of our business metrics and our clients!

Pluspunten

Customer service is A++. Ease of use and functionality is a close second!

Minpunten

Can be difficult to make big batch changes on the back end, but customer service and support is always available if we need them to help or assist!

Antwoord van Pike13

Hi Michael,

Thank you so much for your review. We appreciate it very much! You have been a joy to work with since day one and we value your partnership.

Thank you,
Cindy Schneider
Manager, Customer Success

Tanja
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

I love Pike13 and clients really love it too

Beoordeeld op 5/6/2018

saves me a lot of time!!

saves me a lot of time!!

Pluspunten

the way it looks and what i can do with it..
how easy it is to set up services and plans
it's very responsive and i like the business app

Minpunten

the new report system
also when you're busy in an account and for instance you've changed something then it takes you all the way back to the start..
there's no app for clients

Antwoord van Pike13

Hi Tanja,

Thank you for your review and feeback! We value hearing what our customers like and the areas we need to focus on for improvement.

Thank you,
Cindy Schneider
Manager, Customer Success