Benchmark Email reviews

A great combination of ease of use and high functionality.

There really isn't anything I don't like about the software.

When creating an email, it is ever so easy. There are many templates to choose from and if you don't want a template you don't have to use one!
I can create an email within minutes as the click and drop feature allows me to have my email layouts exactly the way I want it.

Some of the templates I am unable to add things to. For example, there was a template with a blank space for aesthetic reasons. I would have much rather place an image in the area, however I couldn't. There isn't many negatives I can comment on this software as it is brilliantly done.

Easy to Use
Clean layout
Ease of customizing templates
Training other team members on how to use is easy

Customer service is not that great - Most are not American so language is hard to understand
Too many glitches when working in templates
Have to send several TEST emails to make sure the functions are correct
The same email delivered to different members of my team show up differently or have different links
A lot of bugs in the back that need to be addressed
No Spell check function anymore
The image editor is not that great
uploading lists can be a pain sometimes you have to do them multiple times in order for them to get uploaded

- accurate statistics
- easy to use
- flexible design (emails looks good on any screen/device)

- price is too high
- pretty slow support
- it is hard to adjust scheduled emails considering all available settings (especially time zones)

This software is practical to use in a daily v

The e-mail sender is always changing so the receiver can not record the e-mail address in is non spam list.

Benchmark was a very easy-to-use tool for our team's email campaigns. You need very little design experience to create beautiful campaigns. All of the features are very intuitive.

Benchmark doesn't offer the same features as some of the other big players; the automation is limited and tracking/analytics don't stack up. For the price and basic features though, it's a win.

Benchmark was a great launching pad for my organization's email campaigns. Eventually we switched to Mailchimp because it allowed us more options for special offers and was easier to integrate with other systems. However, Benchmark got the job done initially and was easy to then export our contacts when moving to a new system.

Benchmark does not offer as much as mailchimp for tracking, growth, and integration. It is a more basic email campaign management software, but does the basics very well.

the email editor is excellent, and the open/click tracking is very good.

the built-in photo editor is poor. simple things are missing, like rounded corners, circle mask, edge blur and erosion...

The interface is very “clicky” - there are multiple clicks where one will do (e.g. Adding contacts), and pathways you need to click through over and over again (e.g. Look at unopens, resend to unopens). An interface once-over could save hundreds of clicks.

Delivery rates seem to have improved, but were low in Fall 2018. Also AOL seems inclined to auto-mark Benchnark as spam, which Benchmark then lowers your rating for! I had to remove all AOL addresses.

Great tool for email marketing campaigns.
Its templates are responsive and mobile friendly.
Drag and drop option.
Offers free surveys.
Easy to incorporate social sharing.
The Editor for the email campaign is easy to use.
Its simple to use and has a free plan.

I consider Benchmar email to be one of the best Email Marketing tools. If there is something that could improve, for me would be:
The automation its not clear enough.
There isn't very much analytics on the free version.

Very easy to use. A lot of grids. You can make an email insert images, documents in few minutes.

More grids and a liitle program to format images will be fine

Easy to learn.
Able to provide multiple user access through subaccounts dependent on the plan selected.
Subaccount users have the freedom to add contact and send campaigns.
Able to resend email to people who have not opened the campaign.

Most of the email appears to be arriving in people's spam inboxes.
Can't seem to resend email to people who have soft bounces.
Can't seem to resend email through contact.
Sometime text formatting does not seem to work.
When using the enter email address option to resend, not sure why it is asking for a list name and email addresses versus just email addresses alone.

Comfort as we have used your software for years. Time to time, I get a supervisor who can actually understand my query and answer my question properly.

Customer Service reps follow a script and do not read my initial query leading me to repeat myself and get really frustrated. Not all but most.
Limitations on features such as editing html coded emails and not being able to upload html files. Limited to copy pasting html coded text.
The Last Straw: Glitches and Crashing. For the past few months, I have gotten an error message when editing an image. There seems to be alot of crashes in the last few weeks. One day the whole site was down for HOURS. We were in the process of finalize an email to distribute to our members. As a result, we had to send the timely email late.

Very easy to use.As you don't require a trained staff to work on benchmark.

More templates to be included. As for travels there are very few. You must include new templates in every 2/3 months. So that we dont use the same templates again and again. Also templates options for Indian Festivals.

Easy to use.

The support received from the company over a simple error with an email "opens" report.

The emails look very professional and the software is easy to use.

I was not getting enough feedback compared to another marketing tool I have used, so I decided to stop using Benchmark.

The feature I liked the most about Benchmark Email was the automated email campaign.

The main issue I had with Benchmark was the deliverance of my emails. For some reason, once my emails were sent out, according to the report in Benchmark, emails were not being opened. That was very strange that none of my emails were being opened.

Easy to use. Use the software daily and I never have a problem

Nothing. The software is great to use dsily

It has multiple email templates that allow for creativity while also allowing us to send to multiple segments, multiple email lists and also import our own personal designs.

Difficulty navigating the site, open rates and automated emails

I've experienced great support and sending my first email was fairly easy. Drag & Drop feature is a good selling point.

The editor is slow and I set the line spacing but it seems to choose what it wants.

It is easy for me to get out my message. I don't use all facets of it but it does what I need.

Once in a while I have to mess around with images but I generally get it figured out.

We love how easy it is to build emails in benchmark. The drag and drop editor is perfect for our newsletters.

Would love to see more customization options in the drag and drop editor. It can be difficult to match emails to your branding with the font and font weight options.Would love to see more customization options in the drag and drop editor. It can be difficult to match emails to your branding with the font and font weight options.

The drag and drop editing ability makes it easy to build templates.

The contact list upload can be hit or miss. Sometimes lists are uploaded, reviewed but then show no contacts without a stated reason.

Generally easy to use. For the most part, it is easy to get up and running quickly.

Has quirks; what you see in the editor is NOT always what you get, and organizing photos and graphics is cumbersome and could be improved upon.

Easy for me to set up emails to my membership, the schedule feature is great

There are some people who get blocked, I wish there was a better way to fix the bounce problems

It is extremely easy to use because of templates and graphical interface. The A.B. testing is very helpful as well.