Grasp reviews

Great solution for small bussiness

Beoordeeld op 10/10/2014

As bussiness was growing, I was looking for a good customer management system, while piles of emails were giving me headaches. I came along Casengo wich is free for small bussiness (1 agent), but with all the features available! Emails, chat, twitter, faq.

Casengo Review

Beoordeeld op 17/4/2019

So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media.

Easy for real time, weekly and monthly reporting.

Grasp review

Beoordeeld op 4/3/2023

Customer service.Reporting on agent performanceImproved customer experience.

Worst Customer Service

Beoordeeld op 9/3/2022

Bad. Find something else

Best Live Chat Software for the price!

Beoordeeld op 13/9/2019

Basic features for live chat. Might be lacking some features however not deal breaking.

Casengo review

Beoordeeld op 30/4/2019

it's a perfect tool to support customers on whatsapp

useful for keeping in touch with clients

Beoordeeld op 24/5/2019

It gives us multiple channels to connect with customers.

It's a very quick way to empower your Customer Success teams.

Beoordeeld op 25/7/2017

Rediciculously fast response time to incoming requests, and a boost in sales, because fast response is a big factor for choosing a software vendor like ourselves.

Casengo, keeps leads hot

Beoordeeld op 9/7/2014

We have Casengo installed on our website. As an online marketeer Casengo is a qualitative data goldmine. In our case visitors often ask us product questions before signing up and brutally reveal what information our website is lacking, or how our messaging needs a bit of tweaking.

We can immediately reply (as casengo has a notification sound, subtle enough to notice, but smooth enough not to be annoying) and help visitors with whatever they need.

After installing the Casengo plugin (which for a non techy person, is actually really easy) we saw an increase of sign ups for our product and could tweak our messaging which resulted in a raise of our conversion rate.

Casengo helps us to manage the flow of prospects inquiries

Beoordeeld op 11/7/2014

Easygenerator uses Casengo to manage all inquiries from prospects. It helps us divide the flow over several agents, that will work most of the time in different locations. Back in our Outlook days, we were struggling to manage and dividing the growing number of emails. That tension disappeared as soon as we started using Casengo. We can see right away which customers are still awaiting an answer. Assigning a case to someone works great, too, and so does live chat. We love switching from email to chats. My personal favorite however, is that Casengo is cloud-based and mobile-friendly.

Casengo

Beoordeeld op 2/6/2019

I have come to love it. Initially, listening to audio or videos wasn't enabled but that has been resolved. Plus, we can now view agent statistics instantly.

Casengo feedback

Beoordeeld op 24/5/2019

Customer Support

A pleasure

Beoordeeld op 17/1/2015

Casengo has a smooth, enjoyable, intuitive interface. It was easy to learn and easier to set up, but with all the functionality you would need for the prototype medium sized business site we were creating. Customer service was fast and friendly. Really enjoyed this product.

Love for Team Casengo

Beoordeeld op 11/7/2014

At first, it was a little hard for me to get started, but with the help of the friendly Casengo team, I was able to get going with chat and Facebook! I'm now looking into integrating my email in the system.

Thanks team!

Moved from Zendesk because of attachments

Beoordeeld op 23/9/2014

I was using Zendesk, but Zendesk adds attachments as downloadable links... My customers got confused and couldn't find the 'attachment' is was talking about - because it wasn't actually an attachment.

Casengo just attaches the file like any other mail client, and I never had any complaints about missing attachments again.

We had just opted for Desk.com when Casengo came along.

Beoordeeld op 15/7/2014

We had just opted for Desk.com when Casengo came along. I was thrilled to discover that this cloud application does not come with any unnecessary bells and whistles. It does exactly what it should do - so we switched! And we don’t regret it at all: Casengo offers powerful functions that stimulate internal cooperation, and a good overview of emails yet to be answered. Such features make Casengo ideal for growing companies like ours.

Good app!

Beoordeeld op 8/7/2014

Casengo is great as a customer service tool. I really love the 'universal inbox' way of thinking. One inbox for email, chat, facebook and twitter - a good app to streamline my customer service!

Great solution!

Beoordeeld op 14/7/2014

We’ve been using Casengo for almost a year now to manage our customer emails more efficiently. Ever since, no more emails slip through the cracks. Casengo has been a major boost to our productivity and customer satisfaction. All of our online stores are now enriched with live chat, bringing in a whole new group of potential customers.

we no longer miss a single email

Beoordeeld op 11/7/2014

I was one of Casengo’s first beta testers and have been using the application for almost 2 years now. I love it: we no longer miss a single email. Thanks to both the macros and the overview, we handle way more emails in less time. We can also keep track of invoices far more effectively now - rather crucial! We just cannot make do without Casengo anymore

Nice, quick and easy app for my client service

Beoordeeld op 11/7/2014

My client service is up and running, thanks to Casengo.

I receive a lot of emails daily, and me and my team weren't able to track who was doing what, and who replied to what... With Casengo, all my email troubles are gone, because of the universal inbox!