Game Changer
Pluspunten
It's overall ease of use was a big pro when I first saw it, but I think the selling point for me was the contact management capabilities. The ability to keep all of our lists in one place and be able to filter for certain contacts has changed the way that we market and has made the process of personalizing one hundred times easier.
Minpunten
Being the analytics person for the company, I am disappointed with the limited abilities of pulling our results.
A great email marketing automation tool
I use the SendinBlue free plan that allows me to send 9000 emails monthly. I rely on SendinBlue solely for their automation feature (PS: It's still in Beta).
It's rare to find a free email marketing service that offers automation which was the reason why I signed up for SendinBlue. I still use MailChimp but I'm starting to find myself using it less than I did before SendinBlue.
I used the automation to create a free 5-day email course. The path was simple: Visitor fill form on my website added automatically to a list wait two minutes send welcome email + course brief wait five minutes send day 1 of email course wait 23 hrs send day 2 wait 22 hrs send day 3 (etc...)
It was simple to do, all I had to do was create the templates for each email and select them when creating the workflow and tada my course was good to go. I had to validate my account by answering a few questions such as where I got/will get the emails on my mailing list from.
Once I sent them a link to the sidebar and fly-in widget on my website for the email course, to prove that I wasn't spamming anyone or buying lists, my account was validated.
I wasn't happy that SendinBlue doesnt have a direct integration on Facebook, to include a tab for getting fans to subscribe, so i contacted them on facebook and they replied with a solution.
Pluspunten
To me the pros are: Free 9000 monthly email send Amazing email automation for email courses etc. Fast and helpful customer support Responsive email template: I tested the emails on my PC, tablet, kindle tablet and phone and it looked great.
Minpunten
After I created my email course I received no notification to let me know if someone had signed up to my course or if they had completed the course. I contacted customer support and was told that they didn't have such option on their platform yet so I'll have to manually track my subscriber activities through the contacts section and automation log.
I wish the signup form were as fluid and fully customizable as MailChimp's especially the ability to use an image as the header of a signup form.
Antwoord van Sendinblue
Hi Abigail,
Thank you for taking time to share such detailed feedback about your experience with SendinBlue -- it's so helpful to learn from our users!
I'm glad to hear that SendinBlue has been a good overall fit for your needs, and we appreciate that you've been in touch with our team so that we can better understand your needs and provide solutions wherever possible. :)
I did want to let you know that we have a new tool available in Automation that might be helpful as you monitor your contacts' progress through your course.
We recently released a new feature that will allow you to BCC yourself on messages sent via Automation, as shown here:
https://drive.google.com/file/d/0B8234zUOM-SJSkhyam5KTC1wQjQ/view.
I hope this information is helpful, however please don't hesitate to contact our customer care team ([email protected]) if you have any questions. We'll be glad to help!
Best,
Erin
SendinBlue
Great value for small businesses
Really positive. I have been able to set up my own business and others with SendInBlue and they like it a lot. Definitely worth the value.
Pluspunten
Very low cost with a lot of features including unlimited contacts. The only limit really is 300 emails per day max but when you are starting out with email marketing that's not a big deal, especially with newsletters. They have a very nice automation workflow process that has a lot of options similar to big competitors that cost more. Also, if you need to create a new email template it has the option to open a new tab and then easily refresh it, unlike other competitors. The API connection is easy to find and work with. Overall a great software solution for small businesses.
Minpunten
Not much of anything, I have seen other systems have a few more features in the automation builder but those were not really used anyway.
Best value
Over all my rate is 9/10, and I have left all other different mailing list software for sendinblue.
I have recommended to at least 10/20 friends and customers in this period.
Thanks !
Pluspunten
Even if sendinblue is not the cheaper, I think that related to the customer service is the best mailing list software you can use.
Sending a mail is very simple, and I just hope it will have more templates in the future, to avoid loosing time in developing a new kind of email.
Minpunten
I just think price of dedicated IP is a little expensive, especially if you are an agency and you need to administrate many customers .
Newsletters and automation
We started as a cheap alternative for newsletter several years ago, then added some office automation. Compared to their competitors, there are many tools missing, and tutorials missing, solutions for partners and agencies are limited and expensive
Pluspunten
Sending newsletters, automation, good tech support, pricing is affordable
Minpunten
Documentation not clear, no pop ups, limited number of landing pages, landing pages with limited functionalities, luck of communications from Sendinblue, white labels and partnering expensive and complicated
Email Marketing Made Easy
So far SendInBlue is still my favorite email provider above anything else. You can start from free and can only upgrade when your audience grows.
Pluspunten
This Email Service Provider is my favorite one. When I discovered about this I was able to like the functionality of this tool. The easy usage, how it works, how the app is designed for easy usage. Everything is great especially for beginners who wanted to apply email marketing on their websites. SendInBlue also has this pay as you go scheme so poeple who has limited audience can only purchase or take action depending on their need.
Minpunten
So far what I don't like is how a form is designed. Just based on my perspective of designs. I hope there are other options on how to design a form that will look like more professional. The output is so big at times and so hard to adjust on websites especially if websites are designed for mobile friendly. Also I hope there is an option for adding a button then when the button is clicked will popup the form. So far it's all about the design embedded on a website is what I don't like.
Excellent Email Marketing Tool
I think SendInBlue is an excellent tool for use in Email-Marketing.
Its very user friendly and it has all the important features you need to do a good job in managing the newsletters. But for me, the most important point is the Customer Support: is AMAZING!
They really do an effort to help you in all you ask.
If you have to choose an Email marketing tool, SendInBlue is the one to choose!
Pluspunten
The Costumer Support
Minpunten
You cannot send a text explaining something, in the email test.
Antwoord van Sendinblue
Hi Miguel,
Thank you so much for taking time to share your experience with us! I'm so glad that SendinBlue has been a good fit for your needs so far. :)
Our team is always working behind the scenes to grow our tools with new features and improved designs, so that we can give our users the best experience possible. I¿ve shared your suggestion for improving the Test Emails with our team, so we can consider this in our upcoming updates.
If you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at [email protected] -- we'll be glad to help!
Thanks for using SendinBlue!
Best,
Erin
SendinBlue
I would like to relay on you!
For me and my company the high availability is very important. Generally our experience is good with you guys, you offer great products, but sometimes we have to get in contact with you to solve some connection issues or deley problems. Getting in touch is also quite difficult, you don't offer any emergency phone number to contact you in some emergency cases, email respones are slow.
We had situation that we had to switch to Google mail for our transational emails, but that was few months ago. Since few months everything works fine and we are happy to use Sendinblue.
Keep doing what you are doing!
Pluspunten
- transactional emails
- sending campaigns
Minpunten
- sms is too expensive (at least for Poland)
Antwoord van Sendinblue
Hello Maciej,
Thanks for taking time to share your experience with us. We're glad to receive your feedback, so that we can continue improving our service.
Our team is always working to enhance our platform, so that we can give our users the best experience possible. I¿ve shared both aspects of your feedback with our improvements team, so we can incorporate those into our upcoming updates.
If you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at [email protected] -- we'll be glad to help!
Thanks for using SendinBlue!
Best,
Erin
SendinBlue
It’s everything i need
I love that it lets me send emails without throwing complex features in my face. I buy an email platform, and it does just that. I love it.
Pluspunten
It does everything i need, and not more than that. It is simple to use to get the results i want.
Minpunten
Not having an iphone app to see reports and handle at least the basic operations.
The best cost-benefit email marketing
Its great, thanks!
Pluspunten
The same services and features that offer big email marketing brands but with a better price.
Minpunten
That huge orange warning sign that appear on Gmail (it didnt happen with Mailchimp)
Buggy HTML compose interface and lack of support for mobile left us wanting
First, great ability to manage multiple lists, and focuses attention on the acquisition of emails without manual entry. Much better pricing than other software depending on your sending habits.
Second, Oftentimes I would have to "save as draft" and go back and edit or duplicate from an existing email because the HTML editing interface would crash. Combined with the inability to do anything from mobile meant it was hard to get out important announcements about events and other happenings on short notice. Maybe not really its strong suite, so still giving 4 stars for overall excellence.
Pluspunten
Pricing, very competitive
Beautiful, well integrated with email acquisition
Minpunten
Buggy editing window often required lots of page refreshes/work arounds
Antwoord van Sendinblue
Hi David,
Thanks so much for sharing your experience!
We appreciate feedback from our users, especially on areas we can improve to better serve your needs. Whenever a bug is mentioned, we like to investigate and troubleshoot for any improvements that may be needed.
SendinBlue's tools are built and optimized to function at 100% usability from Chrome and Firefox browsers for the most robust experience.
If you were experiencing buggy behaviors with any of our tools in Chrome or Firefox, we would welcome any additional information you can share about your experience so that these can be resolved. Would you be open to emailing our customer care team at [email protected] to share more details?
We also appreciate your feedback about your desire for a mobile platform. We will share this with our improvements team for future consideration.
Thanks in advance! We appreciate you giving SendinBlue a try.
Best,
The SendinBlue Team
Email Marketing At Its Best
From growing new subscriber lists in different markets as well as marketing to exisiting customers it can all be done simply in the one place with SendInBlue. Highly recommend.
Pluspunten
This software is so easy to get up and running whether you have 10 contacts or 10,000 on your list. Segmentation of contacts is simple and very flexible. A fantastic library of templates is included to use or customize as you see fit. Detailed reporting is provided on all of your campaigns and is very easy to read and again configure as needed. Finally, customer support is quick and responsive.
Minpunten
I do not have any issues with this software.
Very good for the money
I really enjoy this program and with a little learning curve, am able to send out newsletters to my subscribers. The metrics are on target with other offering and easy to understand. Creating different audiences and conditions is very simple, and the price is very reasonable. If you have a small business, I would suggest Sendinblue for maintaining a mailing list.
Pluspunten
The pricepoint first drew me to Sendinblue. I was using another program but once I hit 2k+ users the price doubled. My mailing list is still rather small with little return, so I needed a cost-effective program to grow my audience but not lose money. I also love that I can put my subscription on hold, because there are months when I don't need to send a newsletter, and every penny saved is one I can reinvest with a better return elsewhere. Another great feature is that it was simple to move my mailing list from one provider to another. For someone who is technologically challenged, I was quite pleased by this.
Minpunten
Creating a newsletter body isn't as simple as with other programs. There are templates and drag and drop features, but I found them to be lacking and more complicated than my previous mailing list provider. For my first letter, I had to add unnecessary captions for my photos because I couldn't delete that part of the template.
Great value and constantly improving
Send in Blue was pretty basic for the money when we started and not charging for DB storage was what made us purchase. Over the last year or so they have been improving the platform and now it is a solid offering.
Pluspunten
Ease of replicating queries and also being able to query the contact list in many ways to create segments
Minpunten
Not being able to identify sender / IP when using multiple IP's for the same sender.
Awesome Service and Quality Support
We used to have lower open rates but when we moved to Sendinblue, the team helped us improve our open rates a lot and we were able to reach more users than before.
Pluspunten
I liked the support these guys are providing and the automation features. Scheduling of campaigns, Facebook ads etc.
Minpunten
The campaign builder has not much modules to choose from.
Good choice when Mailchimp became too expensive for your size
We grew a lot on Mailchimp and it became too expensive for us. We found Sendinblue and it worked well enough for our needs. It has a functional campaign editor that is a bit glitchy and not as polished. But usable enough!
Their API (we use the Ruby gem) is simpler to use than Mailchimp with on feature clearly lacking: we cannot register our subscribers server-side AND send an opt-in.
Pluspunten
It's cheaper than Mailchimp for our list size.
Minpunten
The campaign editor is glitchy. I addressed the issue but the devs had other priorities than details (understandably).
The API doesnt support server-side double-op-in subscriber registration, but is overall easier than Mailchimp's.
Antwoord van Sendinblue
Hi Luuk,
Thanks for taking time to share your experience with us! I¿ve shared your feedback about the email builder with our team, and I'm happy to confirm that we already have some great improvements coming very soon!
SendinBlue API users who would like to implement a double opt-in process have a couple of handy options for achieving this functionality:
1. SendinBlue Automation can be used to build a double opt-in process, using the workflow in this post: https://help.sendinblue.com/hc/en-us/articles/211244629.
2. Alternatively, you could use the current API functionality and follow a similar logic as described in the Automation post above.
I hope these suggestions are helpful, however if you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at [email protected] -- we'll be glad to help!
Thanks for using SendinBlue!
Best,
Erin
SendinBlue
SendInBlue
When setting up campaigns and sending - good.
Not good when disallowed to send a campaign or upload contacts, slow to let you know sometimes and not so understanding of the customer.
Not good that the facility to see opens has been taken away - unless you upgrade!
Pluspunten
Templates, Look and ease of use. Quick to replicate campaigns and change.
Minpunten
Admin can disallow you to use and send campaigns for reasons known only to themselves. Not good for the customer, when SendInBlue as a platform is overall good.
In the beginning I nearly gave up, as I just thought they were trying to get me to buy a larger package.
Just Love This Software!
Feeling blessed... found this... other companies are more expensive, increasing their rate based on subscribers.. which is not good.. Sendin blue is meeting our overall requirements..
Pluspunten
Everything!
1. with this software we have folders for different client, sign up forms - double opt in.. completely editable to your requirement
2. Easy to use and feeling blessed after having this.. Saved many hours
Minpunten
So far nothing is coming in my mind.. ha aha
Excellent Bulk Mail Provider
Send in Blue are excellent bulk email providers, combining common sense with high standards and the sort of value for money that to my knowledge is not available in the industry with any other organisation even approaching this level of quality and service. I must admit I was surprised that they don't offer an im support service, which is pretty common in the industry, but they do respond pretty quickly on email.
I did also tell them that I feel they should let new clients know more about their procedures, since I was horrified that my first send hung at 500, having used previous providers where sends just hung and didn't get any further due to technical problems with their systems. It wasn't a problem in this case. They have a standard procedure of halting the send at 500 to check the stats are OK before completing the send. But I did suggest they should tell people that! However it's an assurance that the company is ensuring the continued quality and credibility of its system, which is important for all its clients. And I do believe they are a listening company, so hopefully they will tell new clients more about their procedures.
These are hardly major issues though. This is an excellent service and would be difficult to better at any price, and certainly at the prices being charged by Send in Blue.
Antwoord van Sendinblue
Hi Terry,
Thanks for sharing your review about SendinBlue! We appreciate your feedback and are glad to hear that our tools have been a good fit for your needs so far.
Indeed, we do read every piece of feedback, and will do everything in our power to improve based on what¿s shared with us!
If you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at [email protected] -- we'll be glad to help!
Thanks for using SendinBlue!
Best,
Erin
SendinBlue
Overall a solid email marketing platform
Overall a positive experience. One of the better email software platforms out there.
Pluspunten
Good automation features
Easy list and contact configuration
A/B testing capabilities
Decent editor
Minpunten
Some clunky features
Support is terrible
Marketing + Transactiona..I couldnt ask for more
Using mainly WordPress its vital to have a good transactional mail service provider(we can't rely on WordPress solely for mail sending). With Sendindblue i just make sure all my contact forms messages are sent and received..with a good reporting too at Sendinblue side.
Adding to the fact that it also provides great email marketing features, it's awesome that i can manage both within the same platform
Pluspunten
The drag and drop is very intuitive and easy to use. It also has all the features i need to design a good campaign. Automation tools work great and are created in minutes.
The transactional email service is the main reason that made me adopt Sendinblue over other platforms. It's a 2-in-1 that i really needed.
Support is fast and effective.
Minpunten
There is nothing that i dislike in this platform.
Very satisfied
Overall the user-friendly interfase is very nice to work with.
Pluspunten
Easy to use
a lot of possibilities
fast
Minpunten
the setup of a new account can be les complicated
Many of our customers complain that many emails end up in the spam box.
After a few times, SendinBlue comes up with an upgrade for a dedicated server, but that is too expensive for our customers. this is also perceived as user-friendly by us and our customers: unexpected costs.
a managersaccount for all our customers (more than 10 and stil growing) is very expensive because we have small companies as customers.
An excellent low cost alternative to Mailchimp!
We took up Send in Blue after working with Mailchimp for about three years. We had no issues with Mailchimp aside from the cost and the fact that it wasn't based in the EU, which after Safe Harbour was abolished and due to Mailchimp being base in the US, made it a service which breached Data Protection guidelines for Academic Institutions. SendinBlue offers most of the features offered by Mailchimp, and its automation feature in some ways is superior to Mailchimp's. The only issues we came across were to do with the Email design interface - ok, but not quite as polished as Mailchimp's. Also, the Transactional Email API, although good and less expensive than Mandrill, wouldn't work with our in-house CRM (more a limitation of the CRM than SendinBlue, but still an issue). It's that limitation which prevented me from giving SiB 5 stars.
Overall, and despite those minor gripes, SendinBlue is an excellent service that I have no problem in recommending to others.
Pluspunten
Good interface, no limit on the number of email addresses - a good alternative to Mailchimp's subscriptions-based pricing.
Minpunten
The Email designer interface isn't quite as easy to use as Mailchimp's, but it's not a terrible interface by any means.
Antwoord van Sendinblue
Hi Paul,
Thank you for taking time to share your experience with us! I'm very glad to hear that SendinBlue has become an overall good fit for your needs.
We also greatly appreciate you letting us know about the areas where improvement would be helpful for you. Our team works actively to incorporate feedback like yours into into our updates!
If you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at [email protected] -- we'll be glad to receive your feedback and offer help!
Thanks for using SendinBlue!
Best,
Erin
SendinBlue
Great newsletter platform!
Very satisfied with the ease of use and features.
Pluspunten
SendInBlue is an easy to use newsletter platform which offers many customizable options. Provides analytics to see your newsletter performance as well!
Minpunten
I wish it would offer more customer features for imaging, especially the option to resize and customize images.
Very good marketing tool!
Very good, i enjoy usine ir a lot! Efficient and simple
Pluspunten
The price, the ease of use, the Support I got, the reports per link
Minpunten
The time charging the emails, not being able To ordenate campains
Overall, SendinBlue has been a huge game changer for our company. I have been doing the email marketing for over 5 years and with our previous provider it was a time-suck for little result. I'm happy that there are constantly updates and changes being made to stay current and enhance the features available. Not only has SendInBlue saved me a ton of time, it has really increased the value of our email marketing program.