Brevo reviews

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Slechte service, inhoudelijke technische kennis van eigen product.

Brevo offers comprehensive tools for managing emails, SMS, live chat, and marketing automation. What stands out the most is its ease of use, its focus on automation, and its ability to integrate multiple communication channels into a single platform.

The tool has no negative aspects to point out.

This platform allows me to send my business correspondace freely without any interferance. It allows me to quickly schedule campaigns and target groups.

I think the email designer could be a little more user friendly. I find that it glitches and freezes frequently. I also feel like that designer is rigid and doesn't allow for completely free design abilities.

I needed a mailing software and a CRM/Sales Tracker for my business. Brevo is giving me all in one.

Can sometimes be clunky when trying to resend emails to other contacts. Copy is not letting me change titles as far as I can see.

The most about Brevo I like the easy way to build up a Form for Newsletter entries and make a quick landingpage out of it. For many things it is the first best way to make it easy before you design a landing-page for longer purpuse.

In some parts it could be easier. I would like to edit the Double-OPt-In-Side with one klick in another tap, while I'm creating a Form.

Brevo offers really good pricing. Their customer service team replies quickly. I've tried many different platforms over the years and I am happiest with Brevo.

Their platform is mostly intuitive / user-friendly, but there are a couple things could be even more so. No doubt they'll continue to perfect their functions.

The simple and user friendly interface. Being able to duplicate campaigns, create your own sub page and manage contact is a breeze.

Don't see any significant ones yet. I would certainly prefer not to have my inbox flooded with auto reply emails every time a mailing goes out as we send to a very large volume of clients and it can be cumbersome to comb through each.

I appreciate the simplicity of creating campaigns. The straightforward process allows me to quickly convey the message I need to get across. This efficiency helps save time and ensures that my campaigns are launched without unnecessary complications. Additionally, the reports provided are clear and easy to understand, which makes it simple to analyze performance and adjust strategies accordingly. Overall, the user-friendly approach and transparent reporting empower me to focus more on the core content of my campaigns rather than getting bogged down by technicalities.

It's not a unique problem for Brevo, but one thing I dislike is that the statistics for sent campaigns are not entirely accurate. This issue is common among all providers. While the platform itself is user-friendly, the inconsistency in data makes it difficult to fully trust the campaign performance metrics. It’s an industry-wide challenge, but it’s still something that affects the overall reliability of email marketing tools.

Brevo offers a range of options for both free and paying customers to communicate effectively with their clients/subscribers, and manage their contact lists. As an indie business owner, Brevo has made it possible for me to establish a reliable reputation with my subscribers by offering information in clean, fresh designs and with good deliverability rates.

I've experienced most challenges on Brevo with the automation system. As far as I know, this is constantly being worked on and upgraded - unfortunately, it has led to some deliverability issues, 'broken' chains in the automation flow, and made it necessary for me to find manual work-arounds.

the interface is quite easy to understand, all the functions work smoothly! API control is also better than most of the Service providing companies

The support team of INDIA specifically Noida Branch is very bad. They are actually least concerned about the customer experience. Also, the help articles of Brevo are not easy to understand. Most of the articles are very difficult to understand in spite of having help video which is irrelevant. Secondly, when you suspend any service to send an email to the customer stating that your services are closed and hence YOU HAVE TO REBUY THE SERVICES - which we usually don't get to see in the email. Third, make the user experience slightly smoother to use. Fourth, GDPR or Brevo Policy is based on EU which is usually different from Asian Countries so make some exceptions in terms of Mail sending.

>Simple to use platform
>Quick response from support when I had a question
>Reporting and dashboards are really good
>Social shareing
>Help tips everywhere incase you are unsure how to do something.

>Doesn't have tracking on social shareing yet but they said they'd let the developer team know so it may be coming
>The Social shareing link is huge, would be good if it could be shortened

Generally has good email deliverability rates. Wide range of features: email marketing, SMS marketing, live chat, CRM, and marketing automation.

Customization options are limited if you've ever used other popular services then you might be disappointed. There were occasional technical issues that are annoying to have to deal with and try to get customer service help on. And most of all it can get expensive when you scale your list.

Ease of use of the product is the best. Brevo is the easiest to learn and use for non-technical people.
Creating Campaigns through the multiple channels is great and the email campaigns templates are create. A lot of freedom to create and also with the Audience Creation super easy. We manage multiple clients and our own newsletter all in one brevo account.

The Automations / Workflows and native Integrations could be better. We mostly do everything with Zapier but it would be nice to have more direct integrations and use Brevo even easier with our techstack.

Fabulous telephone support. Very easy but powerful software at a good price. I have reviewed lots of alternatives Very comprehensive for a small charity

not many videos to watch on set up. It would be useful to have a checklist that would take you down a path to help you think through issues and how Brevo solves those questions

The UI is very intuitive. Usually, before I use any Saas platform, I watch a short YouTube video on how to do use the basic features just to get an idea of the tool. I did so for but for Brevo, I unconsciously dived into it, started checking around and within 10 minutes I got a hang of what it does and how it was perfect for my needs(which is a mailing service that allows at least 300 emails per day) - this feature, is the number one reason I’m sticking with Brevo as I cannot afford a paid service YET. The UI is great, so far I’ve only used the email campaign feature and the list importing, segmenting and exporting features but so far it’s an awesome app to use… I just know I’ll be sticking with it for a long while

When I tried exporting a contact list I had fine tuned, it didn’t inform me it would be send the link to the exported CSV to my email… I thought maybe there was an error and I kept exporting and exporting until I randomly checked my email and saw my inbox “spammed” with Brevo messages - This was partly my fault for not receiving notifications on the email too(I had to put on notifications for my mail on my iPhone immediately after… apart from this slight error I had with Brevo, no other problems