NetSuite reviews

Its ability to integrate financial planning, reporting and consolidation into a single platform is impressive. In addition, its process automation functionality has allowed me to spend more time on strategic tasks than on manual tasks. The user interface is intuitive and easy to use, making it easy for teams to adopt. The ability to customize reports and dashboards provides a clear, real-time view of our financials.

While NetSuite offers many powerful features, customization, while very useful, can be complex and requires specific technical skills.

SuiteCommerce offers all the features you need for a successful eCommerce implementation.

The price to purchase and implement, and the cost for 3rd party developers can add up very quickly. A proper assessment of ROI is needed to see if other options may be more viable.

NetSuite is an easy to use, highly customisable product. As each week passes, my confidence in the system grows and I am able to use it more efficiently. If you know what you want the system to do, you will be able to implement or later customise it for your purposes. There are hundreds of native 3rd party apps which are available to use in NetSuite which is very convenient. There is a great training catalogue for self learning and a support self-help where you can find answers in previous support tickets which has been very helpful.

The biggest downside to NetSuite is the business model. A lot of the features are bundled into modules and you have to pay additional subscription in order to use them. When doing the initial sales and scoping call, you may assume some functionality would be standard but only to find out only a very basic functionality is available and then you end up paying more than planned.

They sold it really well and their sales team was very enthusiastic and engaging.

It is absolutely a nightmare to implement. It is way too complicated to function well. You need to be a developer to be able to do even the most basic augmentations. You might as well just build your own system from the ground up and save yourself the expensive NetSuite bill. The cost is huge and you can't make adjustments to licenses without long contracts. Despite their claims they don't know anything about integrating with other systems like Shopify via connectors like Celigo or FarApp. The integration team will not help you avoid even common pitfalls. The user interface is, despite their claims, woefully not intuitive or easy to use for average computer savvy individuals. You cannot easily make or adjust print or email templates and their WYSIWYG editor is garbage. The shipping component of it is far less powerful and customizable than many other shipping softwares like ShipStation. Their manufacturing processes are not customizable enough and don't account for realistic manufacturing challenges. You will absolutely end up doing way more steps for not much gain, making it very inefficient to operate. Their "support" is very limited and after you are past your support phase, help is non-existent unless your entire system is down. They are not appropriate at all for small to medium size businesses (despite their claims) and should only be used if you have an entire IT team that could probably just code a custom system for you anyway. Absolutely would not recommend!

With NetSuite, we are able to effectively manage both day-to-day operations and the planning of project resources. It's easy to pick up and use, flexible enough to work in any circumstance, and facilitates precise, real-time communication amongst team members.

After some practice, using NetSuite is straightforward. Once you're familiar with how everything in NetSuite fits together, it's a breeze to use. However, it occasionally requires technical assistance, which might disrupt your operations, just like other Oracle systems. Truth be said, I quickly become weary of the current interface's barebones simplicity.

There was a feature that allowed you to save the previous week's timesheet data so that you can import it over to the most current week you were working. This was a boon as it would get tedious entering all the relevant information weekly (project codes, clients, tasks, hours, on what days, etc). Having this little shortcut allowed to trim the time down spent recording working hours.

It was extremely tedious if your workweek differed week in and week out. There was the utilization of several drop-down menus in order to finally pick the correct task and code under a specific channel and client. Usually, too much time would be dedicated to filling out these timesheets due to the inefficient nature of the software. There were definitely ways to optimize the process, however, this was the agency's payroll and timesheet software of choice.

What I liked the most is its ability to automate and streamline my company's accounting processes, before we were dealing with multiple systems and spreadsheets to keep our accounting records up to date, this was a tedious and error-prone process. However, with this platform all our financial information is centralized in a single platform in the cloud.

One area that could be improved is the customization of reports and dashboards, although it offers a wide range of customization options, I sometimes ran into limitations when trying to create reports or dashboards exactly the way I needed them.

What I like most about Netsuite is that it can do just about anything and integrate with anyone. Because it can handle both financial and non-financial information it really can be your single source of truth.

It is huge, with many different modules. Because of that it can be a bear to implement and requires a lot of ongoing maintenance

The Revenue Management feature is amazing, a bit tricky to understand but once you get the hang of it it saves a ton of time.Multi-subsidiary and multi-currency work extremely well. We have 8 different subsidiaries in 3 currencies and it's made our lives so much easier to have them all in one place, with automatic currency conversion and automated end-of-month eliminations.Having automations like monthly postings to our GL, amortization calculations for our numerous IT purchases and monthly subscriptions, and the great reconciliation tool has saved us a ton of time during month's end.Integration with Salesforce was a breeze with an out-of-the-box connector.Support is generally very knowledgeable, problems are quickly fixed and answers quickly answered. There is a great Help tool (SuiteAnswers) where we find an answer to most of our problems, as well as a very active Enhancements Requests database.

Some features lack flexibility, like revenue recognition posting, but there are workarounds.User adoption can be slow because the system is very different from most mainstream systems, with it being so automated.Sales taxes management for Canada isn't totally adapted since they replicated American functionalities with Canadian codes, but there are also workarounds to this.

Relative to other softwares, NetSuite is easy to implement and learn for non-technical users. Our businesses use NetSuite for a variety of accounting and finance tasks, and across-the-board our staffs have been able to pick up the tools and, in some cases, master them quickly with even just a little user acceptance testing.

NetSuite needs a UI upgrade -- it was clearly developed in the late 90s/early 2000s. UI tech has advanced considerably, and some implementation of modern techniques would help improve the product. Our main complaint w/r/t NetSuite is the lack of very good implementation and development support. Lastly, there are some surprising gaps in the software; for example, there is no native functionality for approving changes to vendor bank details, an area of high fraud risk. We have developed our own solution, but we would have expected some native functionlaity for that, given the risk.

Great deal of features. Ability to customize your system to accommodate practically any type of business process. Seamless Integration between eCommerce, CRM and ERP systems, all-in-one data storage. Easy to integrate with third party NetSuite modules for variety of ecommerce channels - Amazon, etc. Security. Cloud Computing Model.

Suite Commerce Advanced vs NetSuite version compatibility. Once you selected certain SCA implementation of the online store and once you invested into modifications of this particular version you are locked in this version. It doesnt have the same software update cycle as NetSuite ERP and CRM. That results in two disadvantages - first, the web store becomes eventually outdated and second, with each upgrade of the NetSuite we have to go through extensive testing to make sure that compatibility between New Back End ERP and CRM and Old Online Store has not been broken.

I would assume it would be good if it worked. AS is the only functionality we have are additional integrations. Ones that cost 9K.

Customer service is pretty awful. Jobs simply were not done. It was similar to playing the game telephone. While our rep is sympathetic they have little or no power to do anything.

NetSuite has everything that Business needs to operate and all of it's modules are well integrated. Reporting system also works like a charm

It's very expensive to maintain and above all their support takes ages to respond/act. Getting used to this system takes longer time than usual as it's workflows are a bit twitched.

What I like most about NetSuite was how flexible and adaptable it is. You can customize it to fit your exact needs. It's like building with Lego blocks – you start with the basics and add on modules as your business grows. Also, being cloud-based, you can access it anytime, anywhere.

What I didn't like about NetSuite is that it can be slow, not very user-friendly, and requires a lot of help. It takes time to learn how to use it effectively, especially for new users. The system's slowness can be frustrating and navigating through it can be confusing. You often need support and technical assistance to set it up and fix issues. These things make it difficult to use and might impact how much you can get done.

Here are some of the highlights of NetSuite:Integration of all business management functions: NetSuite offers an integrated solution for managing all business functions, including accounting, inventory management, order management, human resources management, CRM, e-commerce and much more.Ease of Use: Despite its power, NetSuite is easy to use and navigate. Intuitive user interface and customizable dashboards help to work efficiently.Real-time visibility: NetSuite provides real-time visibility into all business operations, enabling decision makers to make informed decisions based on accurate data.Scalable: NetSuite can grow with your business. It can adapt to your current and future needs as your business grows.Customer Support: NetSuite offers excellent customer support. Their representatives are responsive, knowledgeable and available to answer questions and resolve issues quickly.In summary, NetSuite is a powerful and flexible all-in-one business management solution that offers real-time visibility, ease of use and excellent customer support.

Despite the many advantages that NetSuite offers, there are also disadvantages to consider. Here are some of the disadvantages of NetSuite:Complexity: NetSuite can be difficult to set up and use for companies with no experience managing business management software. It can take a lot of time and resources to set up, which can be a drawback for small businesses.Cost: NetSuite is expensive software, and costs can vary depending on the number of users and the modules selected. Setup and training costs can also be high.Customization Limitations: Although NetSuite offers some customization, options may be limited for some businesses that have more specific needs.Integration with other software: Integrating NetSuite with other software can be difficult and require significant technical resources.Slow response time: NetSuite's response time can be slow, especially when running reports or accessing real-time data.In conclusion, NetSuite is powerful business management software, but it can be expensive, complex, and difficult to integrate with other software. Small businesses may find the cost and complexity prohibitive, while larger enterprises may need additional resources to manage and customize NetSuite to suit their needs.

It's in the cloud and there are a lot of third party integrations that facilitate its usage and remedy some shortcomings.

This software is not easy to use. Creating a report or saved search takes an expert level knowledge to do and a lot of free time. Their how-tos and help guides are scattered and only show up non-relevant information. Access to a learning library requires purchasing licenses for each user at a cost of over 5 digits or more. First party add-on modules are NEVER fixed for bugs - things like sorting by name only sort the current page and not the entire population - report to NS and I hear crickets. DO NOT BUY FIRST PARTY MODULES - ONLY BUY THIRD PARTY MODULES THAT INTEGRATE WITH NETSUITE IF YOU MUST. Lastly, they will try to find a way to raise your price about 10% every year because they know the barriers to exit are too high.

I really like the analysis in real time, it is an ideal software to find efficient solutions to any problem that has been presented to us, it has good visibility of our business, I like it because it is a very adaptable software, the power of automation that it offers is very efficient, navigation is simple, it allows us to be scalable.

NetSuite is a bit of an expensive product, which can be a handicap, but we see the benefits over the value of the product, and feel that it is a great piece of software to achieve more noticeable results than similar software.

Our former software provided us with more features and allowed for easier/zero to little cost customization.

The smallest customiation requires an expert and with that comes an expense. Netsuite has been the second largest expense our company has after payroll. The sales team was very misleading and they tricked us when we purchased the software. We presented our former software and their response was always "Netsuite can do that." We later came to find out that yes Netsuite can do it but it comes with an associated cost. Also, the difficulty of reaching customer support is very frustrating. We were talked into purchasing premium support which is as useless as regular support. You still have to wait. You have to submit a case and wait for someone to email you back and fourth about the issue to then tell you they can't help you and you have to pay a 3rd party to accomplish what you need. Netsuite has been the biggest disappointment for our staff and company.