
Totaalscore
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1364 reviews
- Sector: Kleding en mode
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Brandfield review Netsuite
Beoordeeld op 20/7/2023
Heel fijn programma om mee te werken, wat de interfaces tussen afdelingen een stuk dichter bij...
Heel fijn programma om mee te werken, wat de interfaces tussen afdelingen een stuk dichter bij elkaar legt.
Pluspunten
Alles wat wij binnen het bedrijf doen is terug te vinden op Netsuite. Hierdoor is alle nodige informatie beschikbaar op één platform zichtbaar. Verder zijn de synchronisatie van zowel voorraden als orders van enorm belang. Verder zetten wij Netsuite nog in als CRM-systeem.
Minpunten
Voor buitenstaanders is het programma in het begin wat moeilijker te begrijpen, omdat het enorm de diepte in kan gaan.
Antwoord van Oracle
Thanks for taking the time to leave a review, Anthony! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Sector: Marketing en reclame
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Netsuite Review
Beoordeeld op 31/7/2023
Netsuite is een software die op je groeit met de dag dat je het programma gebruikt. Je leert steeds...
Netsuite is een software die op je groeit met de dag dat je het programma gebruikt. Je leert steeds beter hoe je met het programma moet omgaan
Pluspunten
De diepgang van Netsuite is enorm essentieel. Zo zijn de klantendatabase,- beheer, orderbeheer en optimalisatie van projecten dagelijks van groot belang.
Minpunten
Door de diepgang zie je soms door de bomen het bos niet meer, dit kan voor verwarring zorgen.
Antwoord van Oracle
Thanks for taking the time to leave a review, Kees! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Sector: Marketing en reclame
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Netsuite
Beoordeeld op 2/9/2023
Over het algemeen ben ik zeer tevreden met Netsuite.
Over het algemeen ben ik zeer tevreden met Netsuite.
Pluspunten
Het programma bezit over enorm veel functies. Hierdoor is Netsuite de basis en de kern voor onze Bedrijfsvoering.
Minpunten
Helaas is de support vanuit Netsuite niet helemaal zoals je zal verwachten. Verder is het progamma natuurlijk enorm breed, wat ook voor onduidelijkheden kan zorgen.
Antwoord van Oracle
Thanks for taking the time to leave a review, Milan! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

- Sector: Financiële dienstverlening
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Comprehensive and robust solution
Beoordeeld op 17/7/2023
NetSuite is a comprehensive financial management solution that has streamlined our daily operations....
NetSuite is a comprehensive financial management solution that has streamlined our daily operations. This platform has the potential to improve efficiency and provide valuable information. I recommend NetSuite to any company looking to boost productivity.
Pluspunten
Its ability to integrate financial planning, reporting and consolidation into a single platform is impressive. In addition, its process automation functionality has allowed me to spend more time on strategic tasks than on manual tasks. The user interface is intuitive and easy to use, making it easy for teams to adopt. The ability to customize reports and dashboards provides a clear, real-time view of our financials.
Minpunten
While NetSuite offers many powerful features, customization, while very useful, can be complex and requires specific technical skills.
Antwoord van Oracle
Thanks for taking the time to leave a review, Nicolas! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

- Sector: Kleding en mode
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
NetSuite SuiteCommerce is Powerful But Pricey
Beoordeeld op 3/3/2022
We liked the interface and capabilities of SuiteCommerce, but we did not enjoy the costs associated...
We liked the interface and capabilities of SuiteCommerce, but we did not enjoy the costs associated with ownership. SuiteCommerce may have been too aggressive of a platform for where we were in terms of eCommerce presence and sales as we were trying to build it out. Other platforms may have been a better option in our case, but SuiteCommerce is probably a better fit for a company going all in on eCommerce and is ok with the up front spend to get it going.
Pluspunten
SuiteCommerce offers all the features you need for a successful eCommerce implementation.
Minpunten
The price to purchase and implement, and the cost for 3rd party developers can add up very quickly. A proper assessment of ROI is needed to see if other options may be more viable.
Overwogen alternatieven
Shopify PlusRedenen om voor NetSuite te kiezen
We were kind of forced to make the switch to NetSuite SuiteCommerce for our US division as it was selected by the person over-seeing those operations. We probably would not have selected this platform for where we were in our eCommerce presence.Redenen om over te stappen op NetSuite
We had little option but to agree to implement SuiteCommerce for the division it was to be used for.- Sector: Luchtvaart(maatschappijen)
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Great finance system
Beoordeeld op 5/8/2023
Overall I have enjoy the system. It has all the functionality you want, you can integrate any...
Overall I have enjoy the system. It has all the functionality you want, you can integrate any system which you need to and you develop a lot of trust in the system. The only downside is the commercials and the extra costs which come along.
Pluspunten
NetSuite is an easy to use, highly customisable product. As each week passes, my confidence in the system grows and I am able to use it more efficiently. If you know what you want the system to do, you will be able to implement or later customise it for your purposes. There are hundreds of native 3rd party apps which are available to use in NetSuite which is very convenient. There is a great training catalogue for self learning and a support self-help where you can find answers in previous support tickets which has been very helpful.
Minpunten
The biggest downside to NetSuite is the business model. A lot of the features are bundled into modules and you have to pay additional subscription in order to use them. When doing the initial sales and scoping call, you may assume some functionality would be standard but only to find out only a very basic functionality is available and then you end up paying more than planned.
Redenen om voor NetSuite te kiezen
Consolidating different finance systemsOvergestapt van
XeroAntwoord van Oracle
Thanks for taking the time to leave a review, Brad! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Sector: Groothandel
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Don't Use NetSuite
Beoordeeld op 22/10/2019
Implementation was a nightmare. During Go Live, they lost us tens of thousands of dollars by...
Implementation was a nightmare. During Go Live, they lost us tens of thousands of dollars by deleting dozens of sales by accident. Every aspect of it is not user friendly and requires extensive coding knowledge. It is completely the wrong choice for smaller businesses.
Pluspunten
They sold it really well and their sales team was very enthusiastic and engaging.
Minpunten
It is absolutely a nightmare to implement. It is way too complicated to function well. You need to be a developer to be able to do even the most basic augmentations. You might as well just build your own system from the ground up and save yourself the expensive NetSuite bill. The cost is huge and you can't make adjustments to licenses without long contracts. Despite their claims they don't know anything about integrating with other systems like Shopify via connectors like Celigo or FarApp. The integration team will not help you avoid even common pitfalls. The user interface is, despite their claims, woefully not intuitive or easy to use for average computer savvy individuals. You cannot easily make or adjust print or email templates and their WYSIWYG editor is garbage. The shipping component of it is far less powerful and customizable than many other shipping softwares like ShipStation. Their manufacturing processes are not customizable enough and don't account for realistic manufacturing challenges. You will absolutely end up doing way more steps for not much gain, making it very inefficient to operate. Their "support" is very limited and after you are past your support phase, help is non-existent unless your entire system is down. They are not appropriate at all for small to medium size businesses (despite their claims) and should only be used if you have an entire IT team that could probably just code a custom system for you anyway. Absolutely would not recommend!
Overwogen alternatieven
SAP S/4HANA CloudRedenen om over te stappen op NetSuite
We also looked into Connected, Aboard, SAP, and a custom solution. We chose NetSuite because we didn't want to be locked into a custom solution that we wouldn't be able to service without the creator and the NetSuite sales team did a really solid job convincing us that they were appropriate for a small-medium sized business that needed inventory management. Spoiler alert, they aren't.- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Superior long-term planning and control tool
Beoordeeld op 21/7/2023
With NetSuite, all of your information is in one place, making it easy to look for a new job....
With NetSuite, all of your information is in one place, making it easy to look for a new job. NetSuite will notify all employees of new business demands on a regular basis. Supplier-worker communication will be boosted by NetSuite, leading to fewer disruptions in the supply chain.
Pluspunten
With NetSuite, we are able to effectively manage both day-to-day operations and the planning of project resources. It's easy to pick up and use, flexible enough to work in any circumstance, and facilitates precise, real-time communication amongst team members.
Minpunten
After some practice, using NetSuite is straightforward. Once you're familiar with how everything in NetSuite fits together, it's a breeze to use. However, it occasionally requires technical assistance, which might disrupt your operations, just like other Oracle systems. Truth be said, I quickly become weary of the current interface's barebones simplicity.
Antwoord van Oracle
Thanks for taking the time to leave a review, Audrey! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Sector: Lucht- en ruimtevaart
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Most flexible ERP with countless integrations and applications.
Beoordeeld op 11/8/2023
We upgraded to NetSuite a year ago and could not be happier, several integration projects are...
We upgraded to NetSuite a year ago and could not be happier, several integration projects are ongoing to enhance our capabilities.
Pluspunten
NetSuite is relatively easy to customize and the most commonly integrated ERP with other popular applications (Travel Expenses, Credit Card, Payment processors, etc.).
Minpunten
Reports are not user friendly and require some minimal knowledge of NetSuite to be used efficiently.
Antwoord van Oracle
Thanks for taking the time to leave a review, Nicolas! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

- Sector: Marketing en reclame
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Wekelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 4.0 /10
Netsuite: Time tracking & Payroll
Beoordeeld op 30/7/2019
Overall, I believe too much time was spent on this software for something as simple as keeping...
Overall, I believe too much time was spent on this software for something as simple as keeping track of hours. Most analysts and even managers dreaded inputting time which often resulted in delaying the tasks until the end of the month. Monthly lists of reminders to fill out time were very robust as most chose to input time at the end of the month, which in itself, required a few hours to fill out properly.
Pluspunten
There was a feature that allowed you to save the previous week's timesheet data so that you can import it over to the most current week you were working. This was a boon as it would get tedious entering all the relevant information weekly (project codes, clients, tasks, hours, on what days, etc). Having this little shortcut allowed to trim the time down spent recording working hours.
Minpunten
It was extremely tedious if your workweek differed week in and week out. There was the utilization of several drop-down menus in order to finally pick the correct task and code under a specific channel and client. Usually, too much time would be dedicated to filling out these timesheets due to the inefficient nature of the software. There were definitely ways to optimize the process, however, this was the agency's payroll and timesheet software of choice.
- Sector: Administratie
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
What a great product for financial management, I really love it.!
Beoordeeld op 21/8/2023
Through my experience and the work of a manager of the company in the financial field, this product...
Through my experience and the work of a manager of the company in the financial field, this product really gives all reports related to financial transfers and management
Pluspunten
This product has made the work and financial progress of our company good. We really work with it in the best conditions.
Minpunten
There are no downsides to the product, it's worth a try to really see its true size in the good work.
Antwoord van Oracle
Thanks for taking the time to leave a review, Abdelati! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Sector: Computernetwerken
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Recommended
Beoordeeld op 8/8/2023
Pluspunten
Easy to use, online tool, fast results, good integration
Minpunten
Creating reports and searches may be difficult
Antwoord van Oracle
Thanks for taking the time to leave a review, Rotem! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Sector: Marketing en reclame
- Bedrijfsgrootte: 2-10 werknemers
- Wekelijks Gratis proef lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
The cloud accounting solution that revolutionized my company
Beoordeeld op 20/8/2023
One of the most outstanding advantages is the centralization of all our accounting operations in a...
One of the most outstanding advantages is the centralization of all our accounting operations in a single platform in the cloud. Now, all our data is organized and more accessible from a single place, with this I have been able to greatly simplify the reporting process and decision making, since we have a clear vision.
Pluspunten
What I liked the most is its ability to automate and streamline my company's accounting processes, before we were dealing with multiple systems and spreadsheets to keep our accounting records up to date, this was a tedious and error-prone process. However, with this platform all our financial information is centralized in a single platform in the cloud.
Minpunten
One area that could be improved is the customization of reports and dashboards, although it offers a wide range of customization options, I sometimes ran into limitations when trying to create reports or dashboards exactly the way I needed them.
Antwoord van Oracle
Thanks for taking the time to leave a review! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Sector: Computersoftware
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Great for a complex business
Beoordeeld op 5/7/2023
Overall, it has been very positive. I have used Netsuite in each of my last two roles, in very...
Overall, it has been very positive. I have used Netsuite in each of my last two roles, in very different environments and it has worked well for both.
Pluspunten
What I like most about Netsuite is that it can do just about anything and integrate with anyone. Because it can handle both financial and non-financial information it really can be your single source of truth.
Minpunten
It is huge, with many different modules. Because of that it can be a bear to implement and requires a lot of ongoing maintenance
Redenen om voor NetSuite te kiezen
I needed a solution more robust to control inventory for a national retail chain.Overgestapt van
XeroRedenen om over te stappen op NetSuite
I felt it offered the most value in one package.Antwoord van Oracle
Thanks for taking the time to leave a review, Matthew! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Sector: Computersoftware
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Overall a great accounting software for medium-sized businesses
Beoordeeld op 22/11/2022
Overall switching to NetSuite transformed our Finance team from data entry people to auditors. With...
Overall switching to NetSuite transformed our Finance team from data entry people to auditors. With most menial tasks automated or semi-automated, it freed up more time to audit our data and be more proactive with our accounting in general. Revenue management, which used to be a 100% manual, line-by-line nightmare, is now almost fully automated. Human errors were greatly reduced. Our sales opening process is almost fully automated thanks to the seamless Salesforce integration. Overall we are very satisfied with our switch.
Pluspunten
The Revenue Management feature is amazing, a bit tricky to understand but once you get the hang of it it saves a ton of time.Multi-subsidiary and multi-currency work extremely well. We have 8 different subsidiaries in 3 currencies and it's made our lives so much easier to have them all in one place, with automatic currency conversion and automated end-of-month eliminations.Having automations like monthly postings to our GL, amortization calculations for our numerous IT purchases and monthly subscriptions, and the great reconciliation tool has saved us a ton of time during month's end.Integration with Salesforce was a breeze with an out-of-the-box connector.Support is generally very knowledgeable, problems are quickly fixed and answers quickly answered. There is a great Help tool (SuiteAnswers) where we find an answer to most of our problems, as well as a very active Enhancements Requests database.
Minpunten
Some features lack flexibility, like revenue recognition posting, but there are workarounds.User adoption can be slow because the system is very different from most mainstream systems, with it being so automated.Sales taxes management for Canada isn't totally adapted since they replicated American functionalities with Canadian codes, but there are also workarounds to this.
Overwogen alternatieven
Sage IntacctRedenen om voor NetSuite te kiezen
We used to keep our accounting in four different software, with subsidiary eliminations being done totally manually. It wasn't scalable anymore and we needed a tool that would allow for more automation and less data entry as well as easier reconciliations between subsidiaries and currencies.Overgestapt van
Sage 50cloud Accounting, QuickBooks Desktop Enterprise, Quickbooks Online en Microsoft ExcelAntwoord van Oracle
Thanks for taking the time to leave a review, Joannie! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Sector: Vermogensbeheer
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Effective Cloud-Hosted ERP
Beoordeeld op 16/2/2023
As part of our investment/integration approach, we have moved several businesses from QuickBooks to...
As part of our investment/integration approach, we have moved several businesses from QuickBooks to NetSuite. This is equivalent of going from mom-and-pop to professional-level accounting/reporting. We're very happy to have made the switch, and we expect to bring other of our businesses abroad the platform as a means of standardizing our accounting practices groupwide.
Pluspunten
Relative to other softwares, NetSuite is easy to implement and learn for non-technical users. Our businesses use NetSuite for a variety of accounting and finance tasks, and across-the-board our staffs have been able to pick up the tools and, in some cases, master them quickly with even just a little user acceptance testing.
Minpunten
NetSuite needs a UI upgrade -- it was clearly developed in the late 90s/early 2000s. UI tech has advanced considerably, and some implementation of modern techniques would help improve the product. Our main complaint w/r/t NetSuite is the lack of very good implementation and development support. Lastly, there are some surprising gaps in the software; for example, there is no native functionality for approving changes to vendor bank details, an area of high fraud risk. We have developed our own solution, but we would have expected some native functionlaity for that, given the risk.
Overwogen alternatieven
Sage IntacctRedenen om voor NetSuite te kiezen
We are a public holding company, so QuickBooks was not going to cut it long-term for the level of professional process and audit controls we needed.Redenen om over te stappen op NetSuite
We looked to peer advice and it pointed us to NetSuite.Antwoord van Oracle
Thanks for taking the time to leave a review, Brendan! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Sector: Machinebouw
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Great eCommerce system highly integrated with backend ERP and CRM
Beoordeeld op 8/9/2021
We were able to grow and scale our business up to improve our internal processes. Ability to...
We were able to grow and scale our business up to improve our internal processes. Ability to convert support Cases into Quotes and then in turn convert those Quotes into Orders was huge for us. It allows to track the conversion of our quotes into orders. Provide better response times and organize our quoting and order entry processes. Improved SEO tools for online store.
Pluspunten
Great deal of features. Ability to customize your system to accommodate practically any type of business process. Seamless Integration between eCommerce, CRM and ERP systems, all-in-one data storage. Easy to integrate with third party NetSuite modules for variety of ecommerce channels - Amazon, etc. Security. Cloud Computing Model.
Minpunten
Suite Commerce Advanced vs NetSuite version compatibility. Once you selected certain SCA implementation of the online store and once you invested into modifications of this particular version you are locked in this version. It doesnt have the same software update cycle as NetSuite ERP and CRM. That results in two disadvantages - first, the web store becomes eventually outdated and second, with each upgrade of the NetSuite we have to go through extensive testing to make sure that compatibility between New Back End ERP and CRM and Old Online Store has not been broken.
Redenen om voor NetSuite te kiezen
Our homegrown platform didn't have CRM module, the web store functionality was outdated and platform it was running on was outdated as well.Redenen om over te stappen op NetSuite
All-In-One - ERP, CRM and eCommerce platform. Ability to modify flows to suit internal business processes specific to our Industry.- Sector: Detailhandel
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Small Retail and Internet Businesses Beware
Beoordeeld op 28/9/2022
On paper things looked good. Two years down the road and I am running the company by gut instinct...
On paper things looked good. Two years down the road and I am running the company by gut instinct and need to overview every order to make certain it is covered. Inventory is a mess. Projections are not available. And COGS are often zero. ACS is a ripoff- most jobs were not completed within a quarter- and we still have hours remaining. Job not done? Too bad. Use ACS for install only and then bite the bullet after the first year. Their hourly charges are ridiculous. I am uncertain if Netsuite even remotely cares about small accounts- this is an 80K program. And it is costing us approx 200K yearly including lost revenue due to inventory, additional staff, and lost productivity. Language has been an issue. Even our quote from netsuite for renewal has needed careful overview. Finally we were instructed by netsuite to hire an outside party to get the jobs done that someone else could do. At $145 per hour. Fingers crossed. Netsuite assumed zero responsibility for anything. So, if you are a small business that is growing and changing reasonably quickly I would strongly urge you to seek another program. The program has kept our company dead in the water. For at least 18 months. My experience with Dynamics, which also has difficulties, was better with high functionality within 12 months. Needless to say, we are signing the contract with Netsuite but will switch once it is expires and we are more prepared. They simply do not provide adequate service to smaller businesses.
Pluspunten
I would assume it would be good if it worked. AS is the only functionality we have are additional integrations. Ones that cost 9K.
Minpunten
Customer service is pretty awful. Jobs simply were not done. It was similar to playing the game telephone. While our rep is sympathetic they have little or no power to do anything.
Overwogen alternatieven
Dynamics 365Redenen om voor NetSuite te kiezen
We felt it was necessary for growth of the companyOvergestapt van
QuickBooks Online AdvancedRedenen om over te stappen op NetSuite
Previous experienceAntwoord van Oracle
Thank you for taking the time to leave a review. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at lauren.dat[email protected] so we can connect directly with you on feedback.
- Sector: Online media
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
#1 ERP After Evaluating Many
Beoordeeld op 5/6/2021
Very positive, I personally hope to only use NetSuite going forward, as the new releases continue...
Very positive, I personally hope to only use NetSuite going forward, as the new releases continue to iterate on features and gets better each year.
Pluspunten
I have implemented NetSuite at 2 companies, as well as participated in a redesign. In all cases, the ability to customize to unique business needs, far beyond something like Quickbooks or Microsoft Dynamics, is fantastic. I especially like the ability to connect nearly any software to NetSuite via bundles and APIs. We have integrated most of our softwares such as ADP, Salesforce, Databricks, etc. into NetSuite to form a tight web.
Minpunten
NetSuite is not particularly intuitive for first-time users, and I have seen many companies implement it incorrectly due to just not understanding what to do. Because it is so highly customizable, this can be a downside for companies that become fatigued by too many decisions and possibilities. A company desiring a complete out-of-the-box ERP may be better served elsewhere.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
Very Expensive ERP System
Beoordeeld op 21/10/2022
Overall experience was okay but unfortunately we had to stop using it because of the poor product...
Overall experience was okay but unfortunately we had to stop using it because of the poor product support in relation to the hefty expenses we were incurring.
Pluspunten
NetSuite has everything that Business needs to operate and all of it's modules are well integrated. Reporting system also works like a charm
Minpunten
It's very expensive to maintain and above all their support takes ages to respond/act. Getting used to this system takes longer time than usual as it's workflows are a bit twitched.
Redenen om voor NetSuite te kiezen
Infor OS was too expensive to maintain and also they weren't ready to develop the custom features that we asked for.Overgestapt van
Infor OSRedenen om over te stappen op NetSuite
NetSuite has all the modules/features that we required.Antwoord van Oracle
Thanks for taking the time to leave a review, Mahir! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Sector: Detailhandel
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 2.0 /10
A Flexible Solution for Inventory Management and Customization Needs
Beoordeeld op 30/5/2023
My overall experience with NetSuite was mixed. While it offers a range of powerful features and...
My overall experience with NetSuite was mixed. While it offers a range of powerful features and customization options, I encountered challenges with its speed, user-friendliness, and the need for extensive assistance. The learning curve was steep, and the system's slowness and navigation issues sometimes hindered productivity. However, with support and technical help, I was able to leverage NetSuite's capabilities effectively. Despite the drawbacks, it remains a comprehensive solution for business management needs.
Pluspunten
What I like most about NetSuite was how flexible and adaptable it is. You can customize it to fit your exact needs. It's like building with Lego blocks – you start with the basics and add on modules as your business grows. Also, being cloud-based, you can access it anytime, anywhere.
Minpunten
What I didn't like about NetSuite is that it can be slow, not very user-friendly, and requires a lot of help. It takes time to learn how to use it effectively, especially for new users. The system's slowness can be frustrating and navigating through it can be confusing. You often need support and technical assistance to set it up and fix issues. These things make it difficult to use and might impact how much you can get done.
Antwoord van Oracle
Thank you for taking the time to leave a review, Gerardo. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at lauren.dat[email protected] so we can connect directly with you on feedback.
- Sector: Administratie
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
NetSuite: Powerful but complex all-in-one business management software
Beoordeeld op 24/2/2023
NetSuite is a powerful and comprehensive all-in-one business management software that offers many...
NetSuite is a powerful and comprehensive all-in-one business management software that offers many benefits to businesses. With an integrated solution for managing all business functions, NetSuite provides real-time visibility into all business operations, enabling decision makers to make informed decisions based on accurate data. The software is also scalable and can adapt to current and future business needs.However, NetSuite's cost and complexity can be a drawback for small businesses, which may find the cost prohibitive and implementation difficult. Large enterprises may need additional resources to manage and customize NetSuite to suit their needs. Also, integration with other software can be difficult and require significant technical resources.Overall, NetSuite is a great choice for businesses that need a complete solution for business management and have the resources to set it up and customize. Companies should carefully assess their needs and budget before deciding to adopt NetSuite. However, once in place, NetSuite can provide real-time visibility, ease of use, and excellent customer support to help businesses succeed.
Pluspunten
Here are some of the highlights of NetSuite:Integration of all business management functions: NetSuite offers an integrated solution for managing all business functions, including accounting, inventory management, order management, human resources management, CRM, e-commerce and much more.Ease of Use: Despite its power, NetSuite is easy to use and navigate. Intuitive user interface and customizable dashboards help to work efficiently.Real-time visibility: NetSuite provides real-time visibility into all business operations, enabling decision makers to make informed decisions based on accurate data.Scalable: NetSuite can grow with your business. It can adapt to your current and future needs as your business grows.Customer Support: NetSuite offers excellent customer support. Their representatives are responsive, knowledgeable and available to answer questions and resolve issues quickly.In summary, NetSuite is a powerful and flexible all-in-one business management solution that offers real-time visibility, ease of use and excellent customer support.
Minpunten
Despite the many advantages that NetSuite offers, there are also disadvantages to consider. Here are some of the disadvantages of NetSuite:Complexity: NetSuite can be difficult to set up and use for companies with no experience managing business management software. It can take a lot of time and resources to set up, which can be a drawback for small businesses.Cost: NetSuite is expensive software, and costs can vary depending on the number of users and the modules selected. Setup and training costs can also be high.Customization Limitations: Although NetSuite offers some customization, options may be limited for some businesses that have more specific needs.Integration with other software: Integrating NetSuite with other software can be difficult and require significant technical resources.Slow response time: NetSuite's response time can be slow, especially when running reports or accessing real-time data.In conclusion, NetSuite is powerful business management software, but it can be expensive, complex, and difficult to integrate with other software. Small businesses may find the cost and complexity prohibitive, while larger enterprises may need additional resources to manage and customize NetSuite to suit their needs.
Overwogen alternatieven
TableauAntwoord van Oracle
Thanks for taking the time to leave a review, Sekou! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Sector: Administratie
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 2.0 /10
Overrated and overpriced, not user friendly, raises price 10% each year
Beoordeeld op 11/2/2022
Just read above. This software is overpriced trash. I haven't heard good things about their...
Just read above. This software is overpriced trash. I haven't heard good things about their competitors either, but I would rule out NetSuite if an implementation was tasked to me. I get frustrated with this software at least once a day, even after all these years. The lack of common sense and easy to implement things is everywhere in this software. The UI requires clicks through to many pages to accomplish a simple task. I cannot discourage companies enough not to choose NetSuite.
Pluspunten
It's in the cloud and there are a lot of third party integrations that facilitate its usage and remedy some shortcomings.
Minpunten
This software is not easy to use. Creating a report or saved search takes an expert level knowledge to do and a lot of free time. Their how-tos and help guides are scattered and only show up non-relevant information. Access to a learning library requires purchasing licenses for each user at a cost of over 5 digits or more. First party add-on modules are NEVER fixed for bugs - things like sorting by name only sort the current page and not the entire population - report to NS and I hear crickets. DO NOT BUY FIRST PARTY MODULES - ONLY BUY THIRD PARTY MODULES THAT INTEGRATE WITH NETSUITE IF YOU MUST. Lastly, they will try to find a way to raise your price about 10% every year because they know the barriers to exit are too high.
- Sector: Halfgeleiders
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Incredible system to drive improvements in our business processes.
Beoordeeld op 25/3/2023
It has allowed us to improve decision-making, we keep the data organized, process automation is...
It has allowed us to improve decision-making, we keep the data organized, process automation is very efficient, it is a software that guarantees maximum management performance throughout the company, with NetSuite we are constantly growing thanks to the various functions.
Pluspunten
I really like the analysis in real time, it is an ideal software to find efficient solutions to any problem that has been presented to us, it has good visibility of our business, I like it because it is a very adaptable software, the power of automation that it offers is very efficient, navigation is simple, it allows us to be scalable.
Minpunten
NetSuite is a bit of an expensive product, which can be a handicap, but we see the benefits over the value of the product, and feel that it is a great piece of software to achieve more noticeable results than similar software.
Antwoord van Oracle
Thanks for taking the time to leave a review, Idaly! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Sector: Consumentenelektronica
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Biggest SCAM!!!
Beoordeeld op 20/7/2020
Netsuite is very heavy on misleading sales. The sales rep will lie and tell you that they will help...
Netsuite is very heavy on misleading sales. The sales rep will lie and tell you that they will help you accomplish what you need but all are empty promises. They referred us to a 3rd party to add serialized inventory feature and our on-boarding team was behind and when their 6-8 week period approached, they left us with an undiminished product and we had to figure everything out on our own. My recommendation is to not trust the sales or implementation team. If they tell you something verbally, make sure they follow up with an email and make them sign documents. They will lie and they will trick you and mislead you. One of the most unprofessional teams I have every worked with. You will find yourself paying for add-ons constantly and there is absolutely no transparency. Whenever I contacted our account manager to present a problem or concern, she tried to sell me another module. Why can't you fix our current issue before you try to make me pay for something else. Please do your research before you find yourself stuck in a contract with a bunch of misleading employees that won't even respond to your email or try to address your concerns. I have escalated the problem to upper management and they failed to provide us with any solutions. I highly recommend you find another company that is more transparent and easy to work with. Netsuite is extremely commercialized and there is no personal customer experience whatsoever. I give Netsuite 1-2 out of 10
Pluspunten
Our former software provided us with more features and allowed for easier/zero to little cost customization.
Minpunten
The smallest customiation requires an expert and with that comes an expense. Netsuite has been the second largest expense our company has after payroll. The sales team was very misleading and they tricked us when we purchased the software. We presented our former software and their response was always "Netsuite can do that." We later came to find out that yes Netsuite can do it but it comes with an associated cost. Also, the difficulty of reaching customer support is very frustrating. We were talked into purchasing premium support which is as useless as regular support. You still have to wait. You have to submit a case and wait for someone to email you back and fourth about the issue to then tell you they can't help you and you have to pay a 3rd party to accomplish what you need. Netsuite has been the biggest disappointment for our staff and company.