Yonyx reviews

I love their support's accessibility to answer questions. They are super knowledgeable, and are incredibly responsive.

I I don't like our inability to connect the survey results to the individual "calls" that are created in our CRM.

everything is easy to navigate although sometimes it can take some time to load properly

Script doesn't always populate the correct one. been having to restart 2x a day lately to clear out everything.

Its easy to catalogue instructions which are easy to access during a call to a customerWe can access the instructions to set up a modem or troubleshoot internet issues with the customerThe user can access documents with graphics and text and these can be copied and emailed to the customer

A better string search options that looks at the whole text of a document rather than just the titles

ease interface and also the algorithm flow in good understanding of the knowledge and sharing

Ease of use and allows for great call control

Some scripts tend to be a bit wordy and impacts keeping the consumer on the phone.

yonyx guide us and give us resolution without any interruption that i like most about this software

its provide as all information step by step

whenever i get confused to assisst my customers i will check with yonyx it is like a great friend to me which guiding me

if there is any update it can be intimated with the email

It is so useful in understanding the work flow in industry.

existing features are good andexpecting new features.

Having the script right in the CRM to access easily.

There was an issue in which the script would reload to the beginning whenever I would edit something on an account in Salesforce, but this has since been fixed.

The versatility of this software is one of the most appealing features, as well as it's ease of use.

Once in a blue moon we might experience connection issues within Yonyx where you can get a frozen screen. This is usually fixed by closing and reopening.

What I like about the software is that the scripting stays the same for most of the calls that we receive.

There few con's that I have. I think the one thing that comes to mind is that on certain leads the script is not always there. But is is easy to find using the menu button.

That helps me to save time, I am more efficient using the troubleshooting tree during difficult calls.

Customers are more happy at the end as I can provide faster solutions.

the team behind the software always take actions on the suggestions really fast, so the improvement is exponential.

The esthetic of the software should improve, also is needed some shortcuts for some core information, so you can find faster the information.

We stopped printing our script materials. We are able to change the scripting for our teams literally in real time. The notes for our agents get auto populated with information based on responses.

There are a few user administration points that are just odd to deal with but nothing unmanageable. In general the user administration portal is a little frustrating to navigate through, but you don't need to interact with it often.

Yonyx provided us with an easy way to document our support team's troubleshooting steps to create and manage a self-support system to nearly-universal applause. This system has allowed us to reduce ticket volume significantly (up to 54% one month), saving both labor costs and additional workload for the existing team. With good authoring, Yonyx can become an integral part of your support system that enables expansion while reducing overhead.

Editing can be buggy or at times and tree production time estimates (as reported by Yonyx) are largely under-estimated for complicated products. However, the support and development team does a good job at handling and responding to requests, going out of their way to dig further into more challenging problems.

The system is very smooth and allows for all coordinators be fast and accurate, It also allows for data to be collect is a main stream flow which is easy and simple to transcribe, The great point about yonyx is that it is a very interactive system for our employees.

I would have to say that i haven't seen any cons with this program, It is very user friendly to everyone .

Yonyx is a fantastic tool for any helpdesk. Setting up workflows for step by step troubleshooting. Simple yes or no questions can guide an inexperienced agent through many issues.

It can be a bit overwhelming at first. The setup of a guide is some what cumbersome and time consuming. However once you get the hang of it, things go fairly smooth.

Easy to navigate, usually do not have any problems using it.

Sometimes some glitches but usually that comes with technology

It is very easy to navigate Yonyx. It helps me assist consumers on a daily basis with ease.

I have had no problems with the software. Therefore, I do not have any changes to make

I love the easy to use software, I think that my nona could use this software!

Sometimes the script doesn't populate correctly, but that's rare, and even when it doesn't, it's easy to find where you should be.

This is a light, fast, adaptable way to get the right answers to our customers. We imagined a slightly different use case and were blown away with the responsiveness of the Yonyx team who helped us make that possible. WCAG 2.0 AA compliance assistance was a huge plus. We like the analytics and are looking forward to using that to refine our guides as they get used.

Early days for us so hard to say. I guess I don't much like how the guides natively interconnect, with dropdowns of guides per catalogue per line of business. But that's scarcely a problem given we embed these in our own site and use that navigation instead.

Yonyx is super easy to use! My company makes a lot of data driven decisions in order for our success and time we spend here to be maximized. Our Data Scientists pulls data that is recorded on Yonyx to create reports that help determine what changes need to be made in our process for referral management. When I was being trained how to use it, it was very straight forward since every script we use can be categorized with ease.

I can't think of anything at this moment. There's only been a handle of times where Yonyx "made errors" and our scripts wouldn't generate, but that is expected with technology.

It is quick and easy to use. To think that your daily function is just a click a way instead of flipping though pages.

I really have enjoyed yonyx I wouldn’t say I have any cons to say about the product. I have yet to see major issues with it again super easy to use.