Mindbody reviews

As someone who has been using MINDBODY for some time now, I can confidently attest to the numerous benefits that come with this program. One of the standout features is the all-in-one solution it provides for businesses seeking point-of-sale, scheduling, and online booking capabilities. This not only saves time but also money, making it a cost-effective solution for businesses of all sizes.Another major advantage of using MINDBODY is the quality of customer service provided. Their team is always responsive, helpful, and efficient in addressing any concerns or issues that may arise. And with the software's accessibility from anywhere, thanks to their user-friendly mobile platform, you can easily manage your business on the go without any inconvenience.

As someone who uses MINDBODY, I want to mention some of the downsides that I've experienced. One significant disadvantage is the software's complexity and lack of user-friendliness. Navigating the program can be a daunting task, and the layout is not at all intuitive. As a result, training new employees can be a significant challenge and a time-consuming process that can cause frustration.

It combines client and trainer schedules in a single spot. It enables frictionless checkout. Clients can access it through a mobile app.

Certain package integrations are not possible if we are running special offers or discounts.From the client's perspective, there are sporadic problems when using the mobile app.

The sales demo call was great, get promised the world.

Everything, they sold you a dream on the sales call and when it came to integration the answers were no no no can’t be done.

The software is good at booking clients, and minding the number of sessions remaining in a package. It reminds clients of appointments.

The point of sale is a nightmare. They have NO point of sale effectively. They don't even allow an instrument as a chip reader!!! The only solution is a 3rd party instrument that costs $900, and does not fully integrate with the mindbody software. They forbid you getting a functional Credit card terminal, and have no options. This system is a constant source of grief. It double charges clients all the time, they say they are "trying" to get it to stop, meanwhile I get a dozen furious calls a week from clients who complain. The company has had an urgent fix in the works for over a year. I could go on, this is just the tip of the iceberg. Aditionally, they charge way above what I can get credit card processing for on the open market, but they forbid any competition in this arena.

I like that it has an app and that our clients can easily sign up. Also, the billing makes it easy for a small business like ours.

We have been using MINDBODY for the last 3 years. I just think it is okay and think there are so many other products out there that have come out that might be better. My biggest gripe is the cost. I wish it scaled more with how big our fitness business is. We have a small business and don't do a lot of volume but in order to get the marketing features we have to pay a huge premium. I also was bothered that that they just increase costs by a lot after we used it for a year and never gave any training about the new features that we HAD to pay for. I don't like that their actual internal network and app don't help get new clients. DON'T ever pay for that feature as it takes a percentage from the sale. You are much better off doing your own sales and marketing.

Integrated billing/scheduling/contractor & staff payroll. Automated email messaging. Automated customer billing. A large variety of services thought to improve retention and conversion. Tech support is very knowledgeable, professional and helpful.

We've been using MB for over 7 years. It was affordable when we started, but has continued to increase in cost. It is now very expensive, by comparison to other offerings. The billing system is extremely complicated to set up and is difficult to train. It's really built for yoga studios, etc., and is not a good solution for music schools. The vast majority of the add-on products they promote are not useful to those that only book recurring appointments, like music schools do. They seem to be designed for pushing individual appointment booking, which is the opposite of what we need. There are constant "improvements" which always add more page loads - when we first started, you could go to any page on the site within 2 clicks. The daily tasks you need are now, all, at least 3 page loads away, if not more. In other words, their improvements always slow us down and don't add any value that we can perceive. The reason we're going to move to something else was cemented this week: On Apr. 1 our Auto-Pays ran like normal. On Apr. 2 they sent us an email informing us that 20% of what they owed us was being held to protect our clients due to changes from the COVID-19 pandemic. We were left scrambling for cash to cover checks we had already written. There was no warning that they were going to short us. They claimed that the "entire processing industry" was doing this, but I can find no evidence that that is true. It looks like they were holding back our money to protect themselves.

Mindbody offers exemplary customer service. I have been with them for more than 10 years of the 15 years that I have been in business. It's user friendly, innovative and helps business owners to automate their work.

The price for MBO keeps getting more expensive. Also, the partner companies can add up too.

The only thing good about this software is the App on the customer facing side.

Customer Service, Pricing, Poor Interface, Difficult to Set Up.

Easy to login and add customers, update schedule. Started off ok but soon prices increased dramatically.

This is the MOST expensive software. In the 2+ years we used Mindbody, the price increased over 200% with no additional features that benefit our small business. Many calls to customer service - who could care less about a small business needs - only to tell you about products that benefit the big companies. They do massive price increases and make sure to take away the 1 feature you actually need in order to put you at a higher price point. I know dance studios were in the same boat as martial arts. The only item that was "martial arts" was adding a belt system - that's pretty basic - basically it's a client management system with that added in. There are lots of martial arts specific software that give you WAY more bang for your buck and base your price on number of students rather than forcing you to buy a premium package that is 75% not useful for martial arts.

Nothing. I know that a lot of other businesses use Mindbody and from the perspective of using it to book classes at other studios, I thought Mindbody was quite good. However, using it as a business owner, I found it very non intuitive and clunky.

It didn't help me run my business. You've probably tried other apps that seem like they will be great, and then they fall short. Mindbody is one of those apps.

The software is easy to use [once you practice]. It allows us to do everything we need, to an extent, with scheduling private sessions, massage, requesting appointments, as well as checking students in to classes, allowing them to purchase retail. It seems to have everything we need rolled into one package, at least for us with the Ultimate package.

I think there should be more webinars on how to use the software. Yes, there are videos to watch and the certification process, but this does not allow for open dialogue, questions to be asked, etc. Webinars w/ a MB customer support team available to discuss would be ideal and allow us all to know more of what our system has available for us to use / take advantage of.

Familiarity which is also its weakness

Considering there are so many new platforms that don't have the tech debt look to newer more innovative companies. MBO will see you on 20 years in the business but in tech that is actually more a liability to them. There platform coding is outdated and they are not flexible. They require third parties (more cost to the user) to patch what they can't create themselves.

We have been with MBO for almost over 4 years. They have the right to change you billing options at will. So complicated to get anything done. They have a department within a department. You try to get an answer to a question and you are sent to three different people and maybe you will get an answer. Our Account Rep can't even get an answer to our question and refers us to the website or refers us to another department because they don't have the power to fix (change an email address).

They changed their billing tiers and ours was obsolute. Instead of talking to us and finding which of the new tiers we wanted they took the liberties and changed us to the more expensive tier. We didn't need the functionalities of the more expensive tier. When we asked for a refund they denied us saying that they emailed us. Problem is the email they had wasn't even an email that has ever existed ([email protected]) and not the email used every single day to sign in and had every single permission within the software.

Comprehensive business management: Mindbody offers a suite of tools for businesses in the wellness industry, including scheduling, booking, payment processing, client management, and marketing. This all-in-one platform can simplify administrative tasks and streamline operations.Customizable options: Mindbody provides a range of customization options for businesses to tailor their services and branding. For example, businesses can create their own branded app, website, or online store using the Mindbody platform.Customer engagement: Mindbody offers features to engage customers and build relationships, such as automated appointment reminders, personalized messaging, and loyalty programs. These can help businesses retain customers and increase customer satisfaction.Reporting and analytics: Mindbody provides detailed reporting and analytics on business performance, including sales, revenue, and customer behavior. This can help businesses make informed decisions and optimize their operations.Integration with other tools: Mindbody can integrate with a variety of other tools, such as social media, email marketing, and accounting software. This can help businesses streamline their workflows and improve efficiency.Positive points:User-friendly interface: Mindbody is intuitive and easy to navigate, allowing users to quickly access the features they need.Versatile: Mindbody is a versatile platform that can be customized to suit the specific needs of different types of

Pricing: Some users have found Mindbody to be expensive, especially for small businesses or independent practitioners who may not have a large budget.Complexity: While Mindbody offers many features and options, some users have found the platform to be complex and difficult to navigate, especially for beginners.Technical issues: Some users have experienced technical issues such as slow loading times, system crashes, and glitches, which can be frustrating and disruptive.Customer support: While Mindbody offers customer support, some users have reported slow response times and difficulty in getting their issues resolved.Limited customization: Some users have reported that Mindbody's templates and design options are limited, which can make it challenging to create a unique and personalized brand.Negative points:Pricing: Some users feel that Mindbody is expensive compared to other management software options.Glitches: Some users have reported experiencing glitches or bugs with the software, which can be frustrating and time-consuming to resolve.Limited reporting options: While Mindbody provides some basic reporting features, some users would like to see more advanced reporting options to help them better analyze their business data.