EchoSpan Flexible 360 reviews

The flexibility of being able to change things like rater groups

There was nothing I did not like. All features were easy to use and support was available when needed

I have had the pleasure of utilizing this exceptional platform, and I must say, I am thoroughly impressed. Not only is EchoSpan incredibly user-friendly, but the abundance of customizable features truly allows for a tailored experience that meet our team's specific needs. The inclusion of validated rated items adds an extra layer of trust and reliability. What truly sets EchoSpan apart, it its top-notch client support. Any questions or concerns the team has is promptly addressed with care and expertise, leaving the team confident in the services provided.

Overall, I cannot recommend this platform more for its seamless usability, extensive customization options, validated ratings, and exceptional client support.

While it is a challenge to pinpoint any shortcoming, if I had to mention one aspect, it would be that with the extensive array of features and options, navigating through them might feel slightly overwhelming for newcomers. However, this minor hurdle is quickly overcome with the intuitive interface and helpful guides provided. Overall, this is merely a testament to the platform's richness in functionalities rather than a true drawback.

We love the opportunity Echospan provides for our teams to provide honest, authentic, constructive feedback. We love being able to edit the questions to fit the mission and values of our program.

I wish the N/A option on the radio button questions didn't calculate as a zero for the averages

Online training to signup for assistance from a real person, assessment layout, time response in receiving the assessment, graphs, comment section for development opportunities, and more

Demo, trial to do before completing a group project.

We appreciate the ability to customize our report components and use our proprietary questionnaire. The customer support is responsive, consistent and timely and they have been open to our suggestions for software updates as well.

We would like to see the platform look more current and be a little more intuitive. We would also like to see the review progress data to be displayed in a more visually appealing way. At our level of membership, we don't have ready access to our overall review data so we aren't able to study that data without significant financial investment.

This is our first time implementing a 360 feedback process at our organization and we have been very pleased with the product and especially appreciative of the wonderful support provided by [sensitive content hidden] at EchoSpan. We have experienced a lot of internal changes and her constant support has allowed us to continue providing the level of service to our internal customers despite all of the shifts within the organization.

There are a lot of steps to every process and while there are some components that do make the process a bit easier, all of the very specific details can be hard to keep track of.

By far the Service After Sale is excellent. Its SAAS with SAS!
And they also teach you how to do things on your own so you can customize the tools as needed.

I have nothing to say here because I always get the help I need.

I like the ease of use for the participants.

We have had challenges with the emails hitting out Spam folders and not being send to our participants.

The customer support is fantastic. Our success representative is helpful, knowledgeable and support. She understands the technical side of the tools, but also has experience in best practices and implementation.

Echospan is a bit more expensive than other tools on the market, but it is worth the extra money.

I like the flexibility and customization features of Echospan. I could add, edit, and delete competencies to meet my client's needs. Reporting has a wealth of information. Importing raters was easy using Excel. However, the best part of using EchoSpan was the support provided by [sensitive content hidden]. She quickly responded to questions and ensured I knew how to use the software. She set up a test project for practice. She went above and beyond for client support. EchoSpan support is also very good.

Nothing really. Like any software, it has a learning curve but it is intuitive and easy to learn.

It's a very technical platform (on the back end), but it's pretty user-friendly once you take the time to review the guides that the team put together. In addition, you can't beat the support from real people!

I'm in the middle of running a project and so far, there are no cons. I hope my experience continues.

When deciding which 360 platform to use, it is critical for us to chose a partner that has a great support team to help us get set up and if we have additional questions. In addition, echospan provided a platform that is super easy to use for customers and administrators.

There is nothing I don't like about the platform and if there was, I would let echospan know and I am sure they would help us find a solution or consider adding it to their feature development.

The software has more options than I even know what to do with, making for a highly customizable survey that had many choices that I and my team could choose from. If stumped, we used the training and support resources available and the customer support was out of this world.[SENSITIVE CONTENT] specifically was a dream to work with.

I honestly think the only gap we saw was more questions/reading topics for diversity and inclusion, specially since this is the name of the game these days. Otherwise, none come to mind.

The software is fairly easy to use. The service provided is great. They typically respond much sooner than the 24 hours promised. The reports are generated quickly. The ability for development planning (although we haven't used the function yet)

Overall, it is very intuitive . I wish I could delete my own projects out of archive. I wish I could click a button for all the questions and make changes to them versus individual questions (I.e., quickly convert a group of questions from self only to both raters).

The report was easy to read and debrief. It was also simple to upload rater information and launch the assessment. The ability to complete the assessment and read comments in languages other than was vital to the engagement of our global participants.

The comments section wasn't as robust as we needed to collect qualitative information. A significant level of customization that includes specific questions that correspond to each competency area would be necessary to provide context to the quantitative data that was collected.