Dynamics 365

4,4 (5.263)
ERP- en CRM-toepassingen van Microsoft

Totaalscore

4,4 /5
(5.263)
Prijs-kwaliteitverhouding
4,1/5
Functies
4,3/5
Gebruiksgemak
4,1/5
Klantenondersteuning
4,2/5

88%
heeft deze app aanbevolen
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5262 reviews

Brent
Totaalscore
  • Sector: Marketing en reclame
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Easy to use & nicely integrated

Beoordeeld op 1/12/2022

Pluspunten

Used this for many years as a basic sales CRM on a very small team. LinkedIn integration recommended

Minpunten

Customizability is certainly doable but more challenging than a product like Pipedrive (Although Dynamix is more powerful if the power is needed)

Overwogen alternatieven

Pipedrive en Salesforce Sales Cloud

Redenen om voor Dynamics 365 te kiezen

Wanted a more structured relationship flow

Overgestapt van

Microsoft Outlook

Redenen om over te stappen op Dynamics 365

Came bundled with your Microsoft product suite
Laura
Totaalscore
  • Sector: Ziekenhuis- en gezondheidszorgbranche
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Wekelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Software that helps manage business processes effectively

Beoordeeld op 18/4/2023

As compared to less adaptable and progressive platforms like Oracle's, on which it is less pleasant...

As compared to less adaptable and progressive platforms like Oracle's, on which it is less pleasant to operate due to a lack of room for improvement in the application, Microsoft's is a clear winner. Oracle is a fantastic business, but their products are not cheap.

Pluspunten

As an enterprise resource planning (ERP) system, Dynamics 365 is highly effective. It provides great value by facilitating communication between departments inside the company. It'll log all of your purchases and stock levels. When compared to specialized apps/platforms, it offers superior analysis and security.

Minpunten

Sometimes, help desk employees need supervision since they lack the background knowledge to answer all of their customers' questions. They require training to improve how they deal with problems.

Simon
Totaalscore
  • Sector: Groothandel
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Dynamics 365 @ Taiga

Beoordeeld op 22/8/2023

Overall, my experience with Dynamic 365 is satisfactory as I use it to generate reports, look for...

Overall, my experience with Dynamic 365 is satisfactory as I use it to generate reports, look for information, or analyze data. This software may be difficult for new users if they have to use it on a daily basis for recording transactions, exporting GLs, trial balance, etc.

Pluspunten

The thing I liked most about Dynamics 365 is you can create preset reports so you can just use it whenever it is required. We have preset reports for audit to provide sales and purchase samples to the auditor semi annually, all we have to do is change the date in the parameter.

Minpunten

The least like about Dynamics is how to export reports for a GL account. I think there is a few steps to get to a page to export the data. I also dislike how the data exports for trial balance detail/summary and general ledger details. It will take a significantly long time to export data for a full year. If it does export, the PDF will be too big and take some time to open and It also lags when you scroll through the PDF. There is also quite a few settings you have to set before you can export the data, which is not intuitive.

Shelby
Totaalscore
  • Sector: Farmaceutica
  • Bedrijfsgrootte: 51-200 werknemers
  • Wekelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Dynamics 365 Review

Beoordeeld op 4/8/2023

Pluspunten

This is a new system to us. We were searching for a more modern ERP/CRM system to our current and found Dynamics 365 which impressed a number of colleagues within the selection process. The system is for full inventory end to end sales and stock processing. The training and delivery of the system is simple. The activity management good which is great for traceability and audit trails.

Minpunten

To deliver and set up the system you ideally need an internal expert or you will be looking at a consultant to do this at extra cost to the purchase of the system.

Esam
Totaalscore
  • Sector: Internet
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Maandelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

It's so smooth and easy

Beoordeeld op 17/7/2023

Special

Special

Pluspunten

Yas I am going through my work schedule with it

Minpunten

It's vary depending and gives great flexibility

Geverifieerde reviewer
Totaalscore
  • Sector: Management non-profit organisaties
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Dynamics 365 Usability

Beoordeeld op 13/9/2023

Accounting is made easy and smooth through this software

Accounting is made easy and smooth through this software

Pluspunten

This software is easy to use, especially the various integration mechanisms.

Minpunten

The setup for approvals from seniors could be improved upon.

Geverifieerde reviewer
Totaalscore
  • Sector: Marktonderzoek
  • Bedrijfsgrootte: 51-200 werknemers
  • Wekelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Dynamics 365 Review

Beoordeeld op 7/8/2023

Dynamics 365 is overall a good tool for tracking CRM! I don't have much experience with other...

Dynamics 365 is overall a good tool for tracking CRM! I don't have much experience with other systems, but don't have a reason to look further! It does what I need it to do for myself/my team!

Pluspunten

I use dynamics for CRM tracking and it is fabulous! It is very easy to track actual emails, but takes some time to understand/navigate the site itself.

Minpunten

The actual site is not always intuitive. Once I find where I need to be, the set up and tracking of the pages are useful and informative, but sometimes it takes me a moment to navigate to the page I'm trying to review/look at.

Deniz
Totaalscore
  • Sector: Consumentengoederen
  • Bedrijfsgrootte: 10.000+ werknemers
  • Wekelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Reasonable Support

Beoordeeld op 30/8/2023

Where different data inputs are needed for a marketing campaign Dynamics 365 is making our lives...

Where different data inputs are needed for a marketing campaign Dynamics 365 is making our lives easier.

Pluspunten

I like its ability to compile consumer data very fast and does nor create a lot of problems where external vendor support is needed.

Minpunten

I dislike the fact that sometimes it glitches a lot in OS environment more than it does in windows environments.

Owusu
Totaalscore
  • Sector: Marketing en reclame
  • Bedrijfsgrootte: 2-10 werknemers
  • Wekelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Funtastic

Beoordeeld op 24/8/2023

How to overcome my challenges as small business owner

How to overcome my challenges as small business owner

Pluspunten

One thing I like about dynamics 365 under Microsoft's everything you need is covered and am wishing it will continue

Minpunten

One thing about dynamics 365 is knowing and understanding the right path of your website especially.

Geverifieerde reviewer
Totaalscore
  • Sector: Religieuze instellingen
  • Bedrijfsgrootte: 10.000+ werknemers
  • Maandelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 7.0 /10

It's fine

Beoordeeld op 23/8/2023

Pluspunten

Ability to bring in data from multiple sources is nice. Creating scoring models and custom audiences is also very nice.

Minpunten

Data ingestion is frustratingly slow. Any medium scale data ingestion effort takes forever. Integration with other products seems much more difficult than I'd prefer. It's designed to keep you in the Microsoft sphere, but that's not always possible, and external integrations are clunky.

Jeff
Totaalscore
  • Sector: Werving en selectie
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Buyer Beware!!!

Beoordeeld op 16/2/2022

Overall not great, but what was most disturbing was discovering that when we made our decision to...

Overall not great, but what was most disturbing was discovering that when we made our decision to move to another ATS, we were not given our data in a free back-up file like every other ATS provider does. It was made clear that We Owned the Data, but we had to extract if ourselves. Not having the IT expertise to do so, we needed to contract with Microsoft Partners to get that data for us. The first partner was unsuccessful in getting our data. Ultimately the second partner was successful, but it cost us close to $10,000 to get what should have been provided to us free of charge. We were also required to subscribe for another year to their service so we would have time to have someone get our data, which took close to two months. As a result we were forced to use an ATS system for an additional year beyond what we had hoped. We were also not allowed to escalate our concerns about this process.

Pluspunten

Integration with Microsoft Outlook for email tracking was decent.

Minpunten

To numerous to describe here in detail, however one particularly frustrating aspect of data collection was that, when entering notes on a candidate in a job pipeline, that data was not visible from the candidates general record. To see this information, you had to know to look in the candidate's file associated with their activity in a job pipeline.

James
Totaalscore
  • Sector: Administratie
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Microsoft Dynamics 365 Review

Beoordeeld op 18/4/2022

What our organization's overall experience is that all marketing campaign leads are assigned to...

What our organization's overall experience is that all marketing campaign leads are assigned to salespeople who access Microsoft Dynamics CRM and then track and convert them into sales.
Also used for services, indices are active until closed by the server. From lead generation to lead acquisition, everything is managed in Microsoft Dynamics CRM.

Pluspunten

The completely offline features are what we loved for our Field Service. RESCO's flagship product offers plenty of flexibility and advanced functionality. But in general, it's a good way to empower workers in this space to provide mobility and be able to view tasks, customer records, contact information, and so on completely offline.

Minpunten

The product is not ready for release. The development suffers from system malfunctions and important features were removed from the release and roadmap without warning. I was also surprised to ignore non-US international regulatory requirements (currency exchange and management, existing ISO standards, VAT requirements). But what surprised me the most was Microsoft's general ignorance and lack of accountability. Despite many requests, I haven't spoken to anyone who can actually talk about product direction and roadmap. I was sandwiched between disconnected dev teams fixing a critical bug, but they don't seem to be talking to each other.

Overwogen alternatieven

InfoFlo

Redenen om over te stappen op Dynamics 365

This software features exceptional performance more than other software programs we have tried. The software has been hierarchical. Since the beginning of the year, one of my employees was not reliable with InfoFlo, but with this software he has improved his proficiency 75%. My favorite thing is that it's easy to use it and gives more value to my money from other software programs. There are many features that other software programs do not address.
Julia
Totaalscore
  • Sector: Rechtspraktijk
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 4.0 /10

There's Potential

Beoordeeld op 1/7/2019

We are not using the application at all in the way we had envisioned and I am looking at other...

We are not using the application at all in the way we had envisioned and I am looking at other Microsoft partners that could help as well as altogether switching to other applications for contact management.

Pluspunten

I chose Dynamics 365 because we are already using Microsoft products and wanted a seamless integration to our CRM. I was drawn to the simplicity of the application and ability to customize within the application from the demo.

Minpunten

When I started working with a Microsoft partner to customize the application, I quickly became frustrated due to the number of errors and roadblocks that came with the integration and implementation process. I had evaluated our situation very carefully to ensure we had the required technical specifications and would be a good fit for our company; however, I was thrown off by the requirements that we could not face.

Overwogen alternatieven

Act-On, Mailchimp en HubSpot CRM

Redenen om voor Dynamics 365 te kiezen

Marketo has poorly created templates that are difficult to customize and limited, and they have poor customer service to back up the products they provide.

Overgestapt van

Marketo Engage

Redenen om over te stappen op Dynamics 365

Highly customizable Microsoft product for easy integration purposes
Dan
Totaalscore
  • Sector: Milieudiensten
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 5.0 /10

As a CRM it is easy to use, as a business tool it is not easy to configure

Beoordeeld op 13/1/2023

We used the on-premise version of Dynamics before and tested the 365 version.I liked it, but on the...

We used the on-premise version of Dynamics before and tested the 365 version.I liked it, but on the balance of cost and resources, we decided to let it go.

Pluspunten

I like the interface, it sits well in the 365 graphic user interface and everything is customisable to a granular level.

Minpunten

The service is hard to connect to on-premise tools like AD and requires a good level of understanding in how to get it to talk to online forms etc.'Security is good, but getting the MFA working took a long time.

Overwogen alternatieven

Workbooks, Salesforce Sales Cloud en Xero

Redenen om voor Dynamics 365 te kiezen

Needed to scrap the on-premise version of Dynamics due to cost and resource constraints.

Overgestapt van

Microsoft Excel
Renaud
Totaalscore
  • Sector: Medische apparatuur
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 5.0 /10

Cumbersome, not very portable

Beoordeeld op 3/8/2022

It was ok, but I fund the software to be too cumbersome to use efficiently

It was ok, but I fund the software to be too cumbersome to use efficiently

Pluspunten

This is a full feature solution that can integrate in a ERP system with lost of options

Minpunten

It looks lime it was developed years ago and has not changed much. The mobile application is not great and the customization is difficult, long and expensive

Overwogen alternatieven

Salesforce Sales Cloud

Redenen om voor Dynamics 365 te kiezen

Tigerpaw was limited and not easy to use

Redenen om over te stappen op Dynamics 365

At the time it seemed to be the better solution. Things have evolved and it looks like Dynamics lags behind the times
Shane
Totaalscore
  • Sector: Administratie
  • Bedrijfsgrootte: 10.000+ werknemers
  • Maandelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

"Empowering Business Growth and Efficiency with Dynamics 365: A Comprehensive Review"

Beoordeeld op 2/5/2023

Pluspunten

Microsoft Dynamics 365 is a popular customer relationship management (CRM) and enterprise resource planning (ERP) software that helps businesses manage their operations and customer interactions. Here are some of the most liked things about Dynamics 365:Integration: Dynamics 365 integrates seamlessly with other Microsoft products, such as Office 365, SharePoint, and Power BI, making it easy for businesses to work across multiple platforms.Customization: The software is highly customizable, allowing businesses to tailor the system to their specific needs and workflows. Customizations can be made with minimal coding, making it accessible to users of all skill levels.User-friendly interface: Dynamics 365 has a clean and intuitive interface that is easy for users to navigate and find what they need quickly.AI-powered insights: The software includes artificial intelligence (AI) capabilities that provide valuable insights into customer behavior and help businesses make data-driven decisions.Mobile app: Dynamics 365 has a mobile app that enables users to access their data from anywhere, at any time, and stay connected with their team.Customer support: Microsoft provides extensive documentation, tutorials, and training resources to help users get the most out of the software. The company also offers excellent customer support to assist with any issues or questions that may arise.Overall, Dynamics 365 is a comprehensive and user-friendly software solution that can help b

Minpunten

While Microsoft Dynamics 365 is a highly rated CRM and ERP software, there are some aspects that users may find frustrating or dislike. Here are some of the most commonly reported complaints:Complexity: Dynamics 365 can be complex, particularly for users who are new to CRM or have limited technical expertise. The learning curve can be steep, and some users may require additional training or support to get the most out of the software.Cost: Dynamics 365 can be expensive, particularly for small businesses or startups. Some users also feel that they are paying for features they don't need or use.Performance issues: Some users have reported performance issues, such as slow load times and system crashes. This can be frustrating for users who rely on the software for their business operations.Limited mobile app functionality: While the mobile app is a useful feature, some users have reported that it has limited functionality compared to the desktop version.Integration limitations: While Dynamics 365 integrates well with other Microsoft products, some users have reported limitations in integrating with third-party software, which can be a concern for businesses that rely on multiple tools.Overall, while these issues may be a concern for some users, they are not necessarily deal-breakers, and many businesses continue to use Dynamics 365 as their primary CRM and ERP software.

shaibu
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 5.0 /10

A Comprehensive Review of Dynamics 365: What You Need to Know.

Beoordeeld op 19/3/2022

I have been using Dynamics 365 for a while now and it has been a great experience. I love the fact...

I have been using Dynamics 365 for a while now and it has been a great experience. I love the fact that I can access my data from anywhere and that the system is so user-friendly. The support team is also very helpful and always available to help with any queries that I may have. Overall, I would highly recommend Dynamics 365 to anyone looking for a great CRM system.

Pluspunten

There are many great things about Dynamics 365, but one of the best features is the ability to customize it to fit your business needs. You can configure Dynamics 365 to work the way you want it to, which makes it a very powerful tool. Additionally, because Dynamics 365 is cloud-based, you can access it from anywhere at any time. This makes it a convenient option for business owners who need to stay connected while on the go.

Minpunten

The Dynamics 365 interface can be overwhelming at first. It's not always clear what each icon means or how to access certain functions. Additionally, some of the language can be difficult to understand for people who are not familiar with business software.

I also didn't like the way that some of the reports were formatted. It was difficult to find the information that I needed and to export it into a usable format.

Abdirizak Mohamed
Totaalscore
  • Sector: Design en ontwerp
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Streamlining My Academic Tasks with Microsoft Dynamics 365

Beoordeeld op 30/6/2023

I am a seasoned user of Microsoft Dynamics 365 with 5 years of experience as student in using the...

I am a seasoned user of Microsoft Dynamics 365 with 5 years of experience as student in using the platform. During this time, I have become well-versed in the various tools and features that Dynamics 365 offers, including customer relationship management, financial management, and operations management.

Pluspunten

As a student, I have been using Microsoft Dynamics 365 for over 5 years and I must say it has been a great experience. The platform offers a comprehensive set of tools for managing customer relationships, financials, operations, and more. It has helped me to streamline my academic tasks and keep track of my schedules.The interface is user-friendly and customizable, making it easy to navigate and tailor to my specific needs. The integration with other Microsoft products such as Power BI and Office 365 has also been very helpful, allowing me to easily access and analyze data.Moreover, the system's AI-powered insights have been a great aid in providing me with valuable data-driven insights and recommendations. The customer support team has been very responsive and helpful in answering any questions or issues I've encountered.Overall, I highly recommend Microsoft Dynamics 365 to any student looking for a comprehensive and easy-to-use platform to manage their academic tasks and schedules.

Minpunten

While Microsoft Dynamics 365 offers a comprehensive set of tools for managing various aspects of a business, there are some potential downsides to consider. One of the main concerns for some users is the cost of the platform, which can be expensive depending on the size and complexity of the organization. Additionally, some users may find the platform's customization options to be limited, which can be a drawback for businesses with very specific requirements.Another potential con of Microsoft Dynamics 365 is the learning curve involved in getting started with the platform. While the interface is generally user-friendly, it can take some time for new users to become familiar with all of the features and functionality. Finally, some users have reported occasional performance issues with the platform, particularly when dealing with large amounts of data.Overall, while Microsoft Dynamics 365 is a powerful and versatile platform, it's important to carefully consider the potential drawbacks before committing to it.

alfredo
Totaalscore
  • Bedrijfsgrootte: 51-200 werknemers
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

The simplicity of the tool. It was easy to get used to.Adding SKU in bulk is also dynamic and...

Beoordeeld op 13/3/2018

Pluspunten

1296/5000
Like any CRM software, Microsoft Dynamics 365 allows your company to share communications, leads and opportunities to make the most of your team's time and effort. I particularly appreciate the integration with MS Outlook, although the plug-in is still a bit hard and significantly slows down performance.

Integration with the complete package of Microsoft products. Level of customization and integration in third-party applications. The variety of different business line modules allows you to be used by many more people / departments than ever before. The integration of LinkedIn has made the collection of Sales Analysis much easier and has accelerated my ability to find references and presentations for new businesses. The integration of Outlook is also simple and easy to use and allows the tracking of all communications within the Sales module with a click of a button.
What I like most is that I can track so many things in one place for my clients. I can see all the previous contacts, both by myself and by others. It is a place for all the documents, able to keep track of the completed tasks, the history of the client, etc.

Out of the box, the system is ready to go, so if you have never used a CRM before, you can start using it directly. It is very easy to import data using Excel templates generated by Dynamics so that it does not start completely from the beginning.

The system is also very easy to customize without the need of any programming knowledge.

Minpunten

A single contact record can not be associated with more than one company.
Many of our clients manage multiple sites, so we have many duplicate contacts.

Users often find the system frustrating when it does not work, it can be slow, there are problems with it working on Edge, and there are limits to the available customizations.

The connector of Outlook is difficult to use, we have downloaded it with mixed success, sometimes decreasing the perspective at unusable speeds and others that are not reliable to use.

Although personalization has come a long way since the first versions, there are still some things that could be useful, such as the possibility of accumulating opportunities from secondary accounts in the main account registry.

Opportunity totals can be easily accumulated, but not the actual opportunity list.

Licenses are limited to full access or read only, something in between would be useful too.

You can not see the exact amount of data stored in your entities.

This is a big problem if Dynamics 365 only offers a limited amount of storage in the cloud by CRM. For example, I believe that the first limit of memory beings in the cloud is 10 GB for entry-level CRM users.

Like us, we have a lot of integration data and add-ons, which would be very nice to understand the amount of data that.

It is not customizable for our commercial use. It is not a product as effective as something built for our commercial needs, like the Megaphone.

Lewis
Totaalscore
  • Sector: Tekstschrijvers
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Streamlining Operations with Dynamics 365

Beoordeeld op 11/2/2023

As a Technical Writer, I would say that overall, my experience with Dynamics 365 has been very...

As a Technical Writer, I would say that overall, my experience with Dynamics 365 has been very positive. The software provides a comprehensive solution for contact management and KPI monitoring, which has helped our organization to better understand our customers, automate our marketing and sales processes, and drive growth.

Pluspunten

When it comes to lead generation in Dynamics 365, these are the most likeable features:1. Comprehensive Contact Management2. Automated Marketing Processes through integration with other systems3. Robust Lead Tracking and Analysis tools4. Customizable Dashboards for real-time insights5. Seamless Integration with Microsoft Technologies for improved collaboration and information sharing.These features make it possible for organizations to manage their customer interactions, automate lead generation processes, track and analyze marketing campaigns, monitor lead generation efforts, and collaborate more effectively, ultimately driving growth and achieving their goals.

Minpunten

One such area is the user interface, which some users may find to be less intuitive or harder to navigate compared to other solutions. This could result in a longer learning curve for new users or a less efficient experience for those who are used to a different interface.Another area of concern is the level of customization available in Dynamics 365. While the software provides a lot of flexibility in terms of configuring workflows and customizing fields, some users may find that certain aspects of the platform are not customizable enough to meet their specific needs.Finally, the cost of Dynamics 365 may also be a barrier for some organizations, as the software can be more expensive than other solutions with similar capabilities. This may be especially challenging for smaller organizations with limited budgets.

Geverifieerde reviewer
Totaalscore
  • Sector: Olie en energie
  • Bedrijfsgrootte: 201-500 werknemers
  • Wekelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 6.0 /10

CRM Management tool

Beoordeeld op 16/2/2023

Overall, Dynamics 365 CRM is a powerful tool that has helped us improve customer engagement,...

Overall, Dynamics 365 CRM is a powerful tool that has helped us improve customer engagement, increase efficiency, and drive business growth.

Pluspunten

mproved Customer Engagement: Dynamics 365 CRM provides a 360-degree view of customers, which helps organizations understand customer needs and preferences. This, in turn, allows them to create personalized interactions with customers that help to build long-term relationships.Increased Efficiency: Dynamics 365 CRM automates many of the manual processes that are part of customer relationship management. This results in improved efficiency and reduced costs for organizations.Better Collaboration: Dynamics 365 CRM provides a platform for collaboration between different teams within an organization. This helps to improve communication, reduce silos, and ensure that everyone is working towards the same goals.Enhanced Sales Performance: Dynamics 365 CRM provides powerful sales tools, such as sales forecasting, pipeline management, and lead scoring. These tools help sales teams to identify the right opportunities and close deals faster.Better Customer Service: Dynamics 365 CRM provides a range of customer service tools, including case management, knowledge management, and self-service portals. These tools help organizations to provide a better customer experience, resolve issues faster, and reduce customer churn.

Minpunten

Cost: Dynamics 365 CRM can be an expensive solution, particularly for small businesses or organizations with limited budgets. The cost can vary depending on the number of users, the level of customization, and the features needed.Complexity: Dynamics 365 CRM is a complex platform with many features and capabilities, which can make it difficult to use and manage. This can require significant training and technical expertise.Customization: While Dynamics 365 CRM offers a lot of customization options, this can also be a double-edged sword. Customizations can be expensive, time-consuming, and can create compatibility issues when upgrading to new versions of the software.Integration: Integrating Dynamics 365 CRM with other systems or third-party applications can be challenging, especially if there is no out-of-the-box integration available. This can require additional development work and testing to ensure compatibility.Reliance on Microsoft: Dynamics 365 CRM is a proprietary platform developed by Microsoft, which means that organizations using it are dependent on Microsoft for updates, support, and new features. This can create a lack of control over the platform's future development.

Lautaro
Totaalscore
  • Sector: Computer- en netwerkbeveiliging
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Revolutionizing Business Operations: Exploring the Pros and Cons of Dynamics 365

Beoordeeld op 6/5/2023

Overall, Dynamics 365 is an excellent business application suite that offers a wide range of...

Overall, Dynamics 365 is an excellent business application suite that offers a wide range of services to help organizations manage their operations efficiently. While there are some drawbacks, the benefits of Dynamics 365 outweigh the negatives. If your organization is looking for a cloud-based solution that offers scalability, flexibility, and integration with other Microsoft products, Dynamics 365 is definitely worth considering.

Pluspunten

Dynamics 365 is an exceptional business application suite that offers a plethora of services to help organizations manage their day-to-day operations efficiently. The suite offers a wide range of services such as Sales, Marketing, Customer Service, Field Service, Finance, Operations, and Human Resources. The cloud-based solution provides a flexible and scalable infrastructure that can be customized to meet the specific needs of each organization.One of the biggest advantages of Dynamics 365 is that it is a cloud-based solution, which means that businesses can access it from anywhere, at any time. This makes it ideal for companies with remote workers or multiple locations. Additionally, Dynamics 365 offers seamless integration with other Microsoft products, such as Office 365, Power BI, and Power Apps, which can enhance productivity and streamline business processes.Another advantage of Dynamics 365 is its intuitive user interface, which makes it easy for users to navigate and access the various features and services. The suite offers a variety of built-in reports and dashboards that provide real-time insights into business performance, which can help organizations make data-driven decisions.

Minpunten

However, there are also some disadvantages to Dynamics 365. One potential drawback is the cost. While the suite offers a lot of services and features, it can be expensive for small businesses. Additionally, the customization process can be complex and time-consuming, which may require hiring outside consultants.

Layne
Totaalscore
  • Sector: Publiceren
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 3.0 /10

It's like Salesforce, except that many third party programs don't integrate with it.

Beoordeeld op 19/7/2018

Pluspunten

It's fairly easy to navigate and find what you are looking for. It's the CRM we already had and we've built a number of internal integrations with it.

Minpunten

There are a few really bizarre things about the user interface. 1. The "save" button is at the very bottom, right-hand corner of the screen, where there are literally zero other buttons. It feels like the least intuitive place for something as important as a save button. When I first started using the CRM, it took me almost a week to realize you could actually save something. 2. The sign in process is as clunky as it gets. Every 24 hours, Dynamics signs you out automatically (not a big deal, Salesforce does this too). However, once you are signed out, instead of taking you to a page where you can sign back in, or do anything, it just takes you to a dead page that tells you that you've been signed out and suggests you close all your browser windows to then sign back in. The process is madness, and it hasn't changed. 3. When you are loading the home page, you typically want to search a record, so you start typing something in the search field. Just as the page is about to finish loading, it moves your cursor down to the "What's New" section to post something. The result is that I have a few posts that contain nothing more than partial account names that I was trying to search. The last major hang up is that very few workflow automation tools like Toutapp, Yesware, ect will integrate with Dynamics (mostly because so few of their customers actually use Dynamics). This has prevented us from buying the programs we want to use for our sales team.

Kereem
Totaalscore
  • Sector: Administratie
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

365Dynamics review

Beoordeeld op 14/6/2023

Many businesses find value in the comprehensive suite of applications, integration with the...

Many businesses find value in the comprehensive suite of applications, integration with the Microsoft ecosystem, and scalability it offers. The ability to customize the system to align with unique business needs is also appreciated.

Pluspunten

Pros:Comprehensive Suite: It is a comprehensive suite of business applications that covers various areas such as sales, customer service, marketing, finance, and operations. This allows businesses to have a centralized system for their core functions.Integration with Microsoft Ecosystem: Dynamics 365 seamlessly integrates with other Microsoft products such as Office 365 and Power Platform, enabling users to leverage familiar tools and enhance productivity.Scalability: The platform is highly scalable, accommodating the needs of both small businesses and large enterprises. It can adapt to evolving business requirements and grow alongside the organization.

Minpunten

Complex Implementation: Implementing Dynamics 365 can be complex and time-consuming, particularly for organizations with intricate processes or existing legacy systems. It may require significant planning and expertise to ensure a smooth transition.Cost: Dynamics 365 can be costly, especially for businesses requiring multiple modules and advanced functionality. The licensing model and additional customization or consulting fees can contribute to a substantial investment.Learning Curve: The platform's extensive features and capabilities can result in a steep learning curve for users. Training and support may be necessary to maximize productivity and ensure effective utilization of the system.

Shahid
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Dynamics CRM is the leading industry CRM

Beoordeeld op 20/8/2019

Our sales process has improve and the processing time has been reduced for all orders. Dynamics has...

Our sales process has improve and the processing time has been reduced for all orders. Dynamics has empower our sales team to make right decisions, they feel equipped with all necessary information. We are able to create better visibility for everyone and work sales performance management.

Pluspunten

Reporting is made very easy with Dynamics, there are so many inbuilt templates for report and dashboard which can serve most of the needs. Our Sales flow has improve with Dynamic in place with better lead management. Sales team is most benefited as they feel equipped with the necessary information and they achieve better results. Page layout is very user friendly for all records, like opportunity, quote, account. The support team is very prompt and helpful, with their help you can use Dynamics to the best of it capabilities.

Minpunten

The only thing that I come across is, inline edit capability is not available in the reports. Apart I am very happy and satisfied using Dynamics