I love Campaign Monitor
Pluspunten
I am a web developer and their API is fantastic to use. It is easy and straightforward.
Minpunten
Some things within their GUI are hard to find and some extra logging features for developers would be handy.
Quality and evolution in mail marketing.
Campaign Monitor is a tool that works very well, has excellent ideas and very decent templates. It has helped us improve and increase our customers by mail, its user interface is easily customizable. It is easy to navigate without many complications, manages to satisfy and inform customers about the benefits of the company. It has also allowed us to obtain data collection with great ease through reports. It has been very helpful in our organization and is a platform that offers good design tools in the construction of emails based on our projects. I always got a positive response and also increased product sales. It has all the high quality features you need for your business, this is really important for time efficiency, and Campaign Monitor is perfect.
Pluspunten
Campaign Monitor allows me to create, send, manage and track emails with ease. It has a complete and receptive functionality that facilitates automation, is solid and easy to use with space to grow and improve. It also has high delivery capacity and excellent compatibility with mobile devices and computers. It basically holds my hand every step of the way and makes it easy for you to insert images, links, text, calls to action buttons and more into your templates.
Minpunten
Its price is not so competitive for companies or small organizations that are starting their marketing business.
Best email marketing and automation solution i've used so far!
Pluspunten
We've used other email marketing tools for different reasons over the years, but still always came back to read Campaign Monitor's excellent email marketing advice on their blogs and articles about best practices. Finally took the plunge a year ago and moved all our subscribers over. No regrets whatsoever!
Just the amazing email editor and template manager is enough to make me leave everything else and use Campaign Monitor. The extensive segmentation tools, super clear and well-formed APIs to connect with our CRM and outstanding customer journey setup is above and beyond what i've seen from other tools in the market. Oh and their brilliant responsive all-platform templates!!
Also, when they say 'award-winning' and round the clock support / success teams, they mean it! Definitely and whole-heartedly recommended!
Minpunten
I'm nit-picking, but how Campaign Monitor counts subscribers (in order to bill us) is different from some of the other tools out there. For e.g. if the same subscriber is in two mailing lists, it counts as two for billing purposes. If you have many lists, it tends to balloon your billing subscription out a bit.
We've tried many, and this seems to lead the pack.
Overall, the best email marketing solution my team has worked with in the last year. Fair value for money i must say too.
Pluspunten
- Great suggestive features such as email-body formatting tips
- Nice delivery and send-out time
- Extensive scenario handling for segmentations and optional blocks
- Great responsiveness of website across multiple form factors on devices(mobile, tablet, etc)
Minpunten
- Some features and configurations can be a bit hard to figure out without a fairly technical background
- Email builder templates felt a bit restrictive in terms of styling and formatting options
Great Product, Great Support, Definitely Better than Others We have Tried
After over twelve hours attempting to log on, pay for, and conduct a REPEAT newsletter/emailout with one of its competitors, GetResponse, I had to look elsewhere, because their system was rejecting our email list, because it "looked" to GetResponse's totalitarian software as "very similar to another list on its server"---OF COURSE IT LOOKED SIMILAR---We had used their service twice in the past year---with admittedly a few "hiccups", but we had got those emails out. Their service refused to let us log in, or pay for, or reactivate our old account, so we had to create a new one---and that's likely one factor that led to the total failure of their organization to provide the slightest bit of genuine service to us yesterday.
Shortly before midnight, I tried competitor "RedCappi", but after I edited an outgoing email address, it looked as if they might delay sending the test emails, so while waiting to see how long that delay might be, I set up a "Campaign Monitor" account, and proceeded with the same process (our newsletter html was "ready to go"---having been produced by the IT guru at our factory overseas). Despite a good half-hour lead, the RedCappi test emailouts took over an hour and a half to arrive, versus maybe less than a minute with Campaign Monitor.
I was sold---uploaded all 4800 or so email addresses to Campaign Monitor without a hitch, and Campaign Monitor clearly pointed out a few dozen "oops" emails I had mis-formatted, and I was able to fix all and add them back into the emailout effortlessly.
When I wanted to send to the total list, instead of to four test email addresses, I found a helpful FAQ on the Campaign Monitor site which clearly walked me through how to resend to new subscribers---a vast difference from having to "Chat" on three separate occasions with the GetResponse team to help me with their less-user-friendly system (EVEN THOUGH I HAD USED GetResponse TWICE PREVIOUSLY)!
Pluspunten
Hard question to answer---Sorry, I have to say "EVERYTHING"! Worked well, priced me in cheaper local currency, fast sendout, very helpful tips on mis-formatted emails, phenomenal customer support, no login or password struggles...the list goes on (a double-entendre).
Minpunten
Unsubscribe "Tag" added at the bottom of our emails was in a different font from the bottom portion of our emailout/newsletter---a minor point.
Great for agencies
Pluspunten
We used Campaign Monitor for many years with multiple clients and it worked really well. Segmentation of clients was easy and setting new ones up was all self-initiated, no need to contact support. List management was a breeze as well as segmentation. Campaign creation was also easy, we never used the drag and drop editor as we crated bespoke HTML emails ourselves.
Minpunten
The reason why we chose to move away from CM was the segmentation was slightly limiting for us. We basically needed to segment based on relative dates, i.e from now until 3 months ago. This could only be achieved by entering exact dates, which you would need to change on a daily basis if using for automation purposes. If that doesn't bother you I would recommend using CM.
This is your best option if you don't have a good CRM or Marketing Automation (Premier Plan user)
Non-Profit Discount, Volume Discount, Drip Automation, WYSIWYG editor (removing designer/developer dependency), Web Form Integration
Pluspunten
You get a:
> WYSIWYG email editor (making responsive email design & development a piece of cake).
> Conditional email blocks based on list segmentation or conditions.
> Easy to setup email drips to your list, based on when they joined, segmentation rules or custom conditions
> User management to limit access to the lists and control actual email deployment
> Ability to run unlimited basic Spam Filter, Firewall and Email Client tests
> New reporting tab makes monitoring email performance much easier
Minpunten
The transnational emails are great for basic requirements. Anything more needs custom development and support. I was disappointed when I found there's no way to limit Transactional Emails to run on specific lists out of the box.
Campaign Monitor
This like many other Email companies can be as successful as you want if you are willing to put the time and effort into it. The great thing with this is the Price is very competitive and it offers a bit more than the others.
Pluspunten
Campaign Monitor recently bought Conversio Emails. The price is very competitive for all the things it offers. Email campaigns, reviews, pop-ups, newsletters, Abandon Cart functions. I have sent out multiple individual newsletters and abandon carts with success rates.
Minpunten
The Workflow function on the site was a little hard to set up and its why I do not send more out. When I turned it on it sent an email to every single person on my list.... when I just wanted it to send one to the new subscribers from that time forward.
It just works !
Pluspunten
Clear, clutter-free interface with the right tools for the job, everything is made to concentrate on your emailmarketing objectives and not how to use the tool :)
I've been using CM for close to 10 years and have witnessed their progressive and intelligent implementations : nothing is added that you won't *really* need and once it's added it's especially intuitive.
Add to that Campaign Monitor's daily tips, blog posts, ressources and especially their outstanding client support : you just can't go wrong.
Minpunten
Hard to fin anything really, maybe certain ways of implementing behavioral segments but then again maybe it's my Marketing objectives that aren't clear enough...
A product well thought through
I have been using CampaignMonitor for almost 4 years now. I love the tool more than MailChimp and Constant Contact. I
Pluspunten
*Allows to send a test mail and check personalization using real examples from your contact list.
*You can also set up email automation with the tool.
*The HTML upload and rendering across devices is on point. Very well made product.
* Does not force users to use bulky footers that promotes itself unlike Constant Contact
Minpunten
I was billed extra and forced to use the plan I upgraded to for an entire month without being prompted that my list size had exceeded a certain number. While I understand it makes sense for your revenue it is not a very good customer experience.
Campaign Monitor
If you are using emails to communicate with customers you really can do a much better job with a service like Campaign Monitor. You can create and store templates, get instant reports on opens and clicks, and other data. They have very few glitches and when it happens they fix them right away. Customer service is better than excellent.
Pluspunten
As mentioned, I would give their customer service a +++. I am a very small user. I'm sure they have much more important clients. But that's not how they treat me when I have a need. They are right on top of things and and I believe they treat me the same as a major user.
They also send periodic "lessons" on how to improve email content and they are worth reading.
Embedding photos/images is a breeze and you get quality true to that of the original image.true
Minpunten
If you are a savvy, tech-smart user you can navigate and use the service with few problems. If you are a 3/5 like me, it is sometimes a challenge to get around. After a while you can learn it, but the initial phases can be daunting.
They might consider creating a glossary for some of the technical terms.
There are a few options I wish they would incorporate in their text capabilities.
Campaign Monitor
Campaign monitor is great for small business' who are not much on the technical side, it's easy to use and easy to explain to your clients.
It also has high deliverability and excellent compatibility with mobile and computer. The pricing also differs which is great if you have a range of clients from small to medium to large business'.
Pluspunten
Campaign monitor is clean and modern and because of it's designed, it's very easy to use and understand. You also have a range of templates to choose from. This is best if you are not very technical and find it easy to use a drop and drag function.
They also give you access to your statistics and you can export your database if you need to upload it to another service.
They also continuously grow their services and have now added automation, insights and transactional emails.
You can also design your own email using code and upload the code as a template to Campaign Monitor
Minpunten
You pay for everytime you send out a batch of emails where some email marketing services are free.
The customer service takes a while to get back to you.
Sometimes the code you upload won't look as good when its embed into Campaign monitor, Sometimes the functionality of the code goes off.
The email campiagn you send out can look better on chrome than safari
A great product that keeps evolving
I've been using Campaign Monitor for several years to send email campaigns for my clients, mostly small to medium-sized nonprofits and civic organizations. I love that it's designer-oriented - you can create your own custom templates or use theirs. They've introduced (and then significantly improved) flexible templates that perform very well responsively. They also take their sender reputation very seriously; when one of my clients inadvertently sent an email to an old list and ended up with too high a percentage of spam reports and unsubscribes, the Campaign Monitor support team was very helpful in working with me to address the issues.
Pluspunten
Responsive design; clean, contemporary, flexible templates; handles images well; great reporting; prompt, helpful, friendly customer service; competitive pricing; agency discount
Minpunten
Honestly can't think of any at the moment.
Email campaigns made simple
Campaign monitor is my favourite email campaign tool and I will continue to use it for its simple, clean designs and service.
Pluspunten
Campaign Monitor makes it really easy to set up and deliver email campaigns and analyse the results of each campaign. The templates are brilliant for creating quality emails which look professional and clean all you need to do is put your content in. Campaign Monitor basically holds your hand every step of the way and make it easy for you to insert pictures, links, text, call to action buttons and more into your templates.
Minpunten
The biggest problem that I've been having lately is trying to send a preview email to myself...it never seems to work on a Friday! It can be really frustrating if I have something that I need to get done that day and I can preview it in my own inbox first. It seems to work every other day of the week though.
Great mid-level email marketing tool
Pluspunten
Very easy to set up triggers and actions. You can get going in Campaign Monitor very quickly. Setting up email sequences based on complex user activities is a breeze. The live reporting feature...with a globe pinpointing exactly where the recipients of your email are opening your email...is super cool and valuable from a geo-marketing point of view. Basic personalization and transactional capabilities are decent as well.
Minpunten
The support was not the best. Hit and miss. Sometimes they answered questions/resolved issues in almost real-time...but other times it can take them up to 48 hours to get back to you.
Solid, reliable emailing
We manage multiple clients and their emailing needs from within our account, as well as sending our own emails. We use the template builder and custom html, and find that both work well.
Pluspunten
Campaign Monitor is a safe pair of hands when it comes to emailing. I find the list management (and related tasks such as keeping on top of unsubscribes) easier and better than competing softwares. The ability to manage clients' accounts and take a cut of fees also works well for us. Reporting is also clear and simple.
Minpunten
The template builder, whilst still very good, could do with some extra thought to enhance it further and bring in line with modern email capabilities. I would love to see more responsiveness, more font choices etc. Also, the interface as a whole is beginning to feel a little dated, and I would be interested to see that given a refresh.
Great product for small biz, but limited capabilities
I can quickly build one template and create different versions of it. Or, I can make duplicates of an existing email, and make any edits I want. It's very easy to use for basic email creation and deployment.
Pluspunten
There are a dozens of templates to choose from, or you can build your own campaign. Easy to get started, easy to set up deployments.
Minpunten
I've never been able to upload prebuilt html into the platform. Supposedly you can, but we had a designer, and two managers all sitting around the computer for nearly an hour trying to figure it out to no avail.
And a more robust search feature would be great - like the ability to search by subject line or key word.
Currently the best email service provider in the balance of powerful features and easy of use.
Pluspunten
I love the email builder. That's what did it for me. But I also like Worldview, it's amazing. I also really like the reports, they are so easy to navigate and give deeper insights than I saw with other ESPs.
Minpunten
It's a little pricey compared to the alternatives, but I think it's worth it. One time I had a very bad issue which they apologized for and gave me a credit for, but it was really bad. Things happen, still a great company.
Campaign Monitor makes email marketing easy with it's easy to use interface and a ton of features.
The biggest benefit was that I was able to get up to speed and learn the software quickly. It wasn't overwhelming and I felt like I could build great looking emails right away.
Pluspunten
I like that it enables you to create great looking email without any prior experience or knowledge coding or building emails. They have a drag and drop email builder that allows you to quickly create beautiful, responsive, mobile-friendly emails in an easy to use interface. Their marketing automation features are also much easier to learn than some of their competitors.
Minpunten
For advanced email marketers with coding and development knowledge, Campaign Monitor is a little too simple. It really is geared to marketers who don't have a lot of development knowledge and lacks some of the features of Salesforce's Marketing Cloud.
Easiest Email System I’ve Seen
Pluspunten
So easy to use, it’s not even possiable to access the HTML or SQL. Anyone can pick this tool up easy.
Minpunten
Usually you compromize ease of use for robust, advanced features. But, there’s not too many issues with this. Sometimes I have to be creative, but I have always made it work. I hope to see more on the automated program features - like being able to exclude if they’re on another list.
Email Campaigns made super easy
Campaign Monitor was great up until the switch. Creating powerful email campaigns for clients has never been easier, not just for admin but also for the clients themsleves.
Pluspunten
Recenetly Campaign Monitor has improved in terms of how easy their software is to use. In the past templates were a hassle to construct. Now there are quick presets which make things quicker and easier.
Minpunten
No real cons, but I have recently moved to Mailchimp. I have found Mailchimp to be a much nicer tool to use
The Smartest Place for Email Marketers to hang out!
I first became aware of Campaign Monitor many years ago when I was getting my start in email marketing. I learned so much from all the important resources on their website, which really helped me to leverage competitive design strategies for my campaigns.
Pluspunten
Campaign Monitor is a leader in the industry because they provide a great product and fantastic support - their site is a treasure trove of need to know information on email marketing, all at your fingertips whenever you need it. This combination really gives you the edge when it comes to creating, testing, and launching competitive campaigns that drive engagement with your audience and result in increased conversions.
Minpunten
What's not to like? Campaign Monitor has so many advantages there's not anything to complain about!
Has everything you need, but not for beginners
Pluspunten
Campaign Monitor has every feature you need. If you want automated campaigns, a/b testing, api specific campaigns, it's got it all. It's got so much flexibility to fit whatever your use case is.
Minpunten
It can be challenging to use. It's not as simple as other drag and drop platforms. To design a really great campaign, you really HAVE to know a little HTML.
Good email tool
Pluspunten
The import function is pretty cool. Simply paste a list into a form and it figures it out by itself.
Minpunten
The workflow is not always intuitive. More choices should be available at any given time.
Gets the Job Done
Overall I'd recommend Campaign Monitor, especially if you're in a rush.
Pluspunten
We enjoyed using Campaign Monitor after switching from MailChimp. We were able to get up and running, fast.
Minpunten
We disliked that the platform seemed to be split between different names. Sometimes the login would redirect us to another website which was a bit weird.
