Hightail reviews

Hightail is perfect if you need to share large files in a visually appealing format to valued clients. I often use Hightail during the sales and project management stages of a relationship and it is very easy for the client to collaborate and share the files internally and externally.

There are some minor glitches every few months that cause loading issues. The default format for knowledge management is not easily usable by teams.

I love Hightail. It is easy to use and allows me to send large files which are very important. One of the best features, is although it is coming from Hightail, people always know it's from me and I like the flexibility of how long my files are saved. It also is incredibly easy for my staff to use, which is always a plus.

When the platform first changed, I had a hard time figuring out how to send a file. I constantly got screens that were unfamiliar and couldn't find easily how to create a new email but it's simple and clean now. No strange screens.

The ability to easily and quickly send files.

-Customer service and tech help is AWFUL!

-Website is black with dark lettering and almost impossible to see.

-Ability to stream in addition to download is intermittent. Usually it is download only for the files sent.

-Ability to write a message in the message box that appears in the email sent without clicking on the link has disappeared. I have been trying to find out why and have this fixed for 2 months now,

-Ability to see who has downloaded specifically has disappeared unless one has a hightail account of their own that they are logged in to. Originally if you had the pro service an email would be received by the sender for every person downloading with their email listed so the sender knew who downloaded.

-Max allowable 200 a day is often rolled over to the next day not reset at midnight of the next day.

I finally had a phone conversation with a human after almost 8 weeks with the same issue I've bene reporting and that human promised to get back with me by the end of his shift at 4 pm PT and it is now 25 hours later and he still has not gotten back to me.

Ability to make a large file safely sharable and downloadable via a simple link.

Nothing really bothered me about the software. It was nice that you can see the files that you've previously sent and that the UI remembers emails you've already sent to and autofills them.

I use this software at least a few times a week. Large files are sometimes a pain to send through email; Hightail makes this whole process quick, easy, and efficient. I can grab the link after I have sent files over to someone's email, I can request a download receipt, I can make certain files password protected, and I can even have some Hightail files expire if needed. I've never spent more than 5 minutes prepping to send out a Hightail file.

The download time is sometimes long depending on the file sizes and internet speed you are working with. I have waited a few hours sometimes for downloads. This is the only place I wish could be improved.

Makes uploading documents simple and efficient.
Elegant UI that can be customized to suit the organizations specific use case.
Simplifies the downloading process for users in other organizations.

Limited customization of interface compared to other solutions.

That you can define expiry dates and access credentials. It allows to transfer a large amount of files. It allows teams to create shared spaces to share files.

Nothing to comment. Everything is great :)

I love the simplicity. Especially the automatic connection with Outlook. Sending an email with big attachments is just a few clicks unlike Dropbox which I also use which requires uploading, creating links and copying etc. With Hightail it is much easier.

Files expire. With Dropbox they are there forever. That is why I use both products depending on my needs.

I like the versatility of Hightail. Once you have an account set up, you can use its desktop application to upload numerous files (of very large sizes) to multiple recipients. You can also perform the same tasks via your account on Hightail's website.

One cannot upload a file and forward the link to download the file to multiple people via email. This is not necessarily a "con", as this is a cybersecurity issue, but it does mean you may have to upload the same file many times to send it to specific people if they were excluded or forgotten in previous distributions.

Convenience, ease of use, control of content distribution, statistical information about numbers of views and/or downloads.

On one recent occasion a choral concert music video file was uploaded and recipients found the audio and video were not in sync while using the "view" feature on Hightail. The video file could be downloaded successfully with the audio & video in sync. It was only while using the "view" feature that the audio and video were not in sync. The "sync" issue could have been due to the encoding by the server at Hightail or more likely is a problem that happens with uploading a video file in the Apple H.264 codec. Video files encoded by Apple Final Cut using the "Pro Res" codecs have not had audio-video synchronization problems. So we may have found one area where the Hightail file sharing software might need revision to handle H.264.

When I need to be able to deliver a large file, whether graphic or media, HighTail delivers. Fast. Efficient. Handled. Period.

When I need to deliver a file to multiple clients, I cannot create a group. I must type in every last email every single time. I have better things to do with my time. There used to be a group option, just like there used to be folder options. I have called. I have written. I have been told "sorry, we can't do that" and "sorry, we don't offer that."

Those are not the answers I want.

As my clientele grows, Hightail is holding me back.

These are simple requests. Either Hightail will prioritize them, or I will be forced to find someone who will.

Hope you're listening this time…

I run a transcription agency and my customers find it very easy to use my uplink, they like that it is a secure service. I like it because lately it has been a very stable platform to use in sending audio files to my colleagues. I also like that it that it shows a record of files having been sent and confirmation of receipt of files.

I dislike the black background of the website, it is not easy to see, especially on my monitor. It is also a bit muddled. It is difficult to do a search on files having been sent without scrolling down the page. They also used to send out alerts if they had a problem but this has now stopped.

I can send large quantities of documents to my client and they do NOT have to sign up for a paid subscription. Super easy to use. I can also send my clients my link where they can easily upload to my account. I also love the easy of use seeing the history and being able to forward previously uploaded files to another person. I have tried dropbox (do not like much) and box (same...do not like much) and find hightail far superior.

Recently, I have heard feedback from first time hightail users that are my clients that when I send them a link, they are confused with the popups that make it seem like they have to set up an account. I have not verified this but if this is true, then that is definitely a minus.

I love that I can send client audio files ( Readings and recordings of Private Consults) effortlessly via Hightail. It sends me a link that I can send on to clients and use for group recordings multiple times.
I love it is so fast and that there is no expiry date.

It's getting easier for clients to figure out how to download it,
some are a bit wary of the technology and I have to repeatedly tell people how to get their file, it maybe could do with clearer instructions for the receiver to download or listen.

I have loved Hightail for years. It's a great tool to keep in my pocket for one-off large file exchanges with prospects, new hires, and transient contacts that we don't want to set up on our internal fileshare service. The free send is limited to one file, so make it count!

Sometimes - just sometimes - a file will slip through the cracks somehow and take a while to process and send. It doesn't happen often, and there doesn't seem to be any particular trigger. High server volume? A problem in the file itself? Who knows? But don't use this service if you absolutely, positively, MUST have the file in the other party's hands within the next five minutes.

I've been using this software for most of my career. Back when it was yousendit, I find it's a great way to send proofs and get a visual confirmation of receipt and that they are capable of commenting directly onto proofs

The only complaint I have is that I have a lot of contacts and I can't seem to delete or remove old addresses. That is rather frustrating, but used to it so not a deal breaker. If that was corrected that would be the best!!

I love this software because of its ease of use and I can send confidential documents without having to worry about safety. Also, the system itself is Fast and it will store my documents without expiring.
I can also send to clients and other personnel in my office who will then be able to mark up documents and leave comments. It is my Favorite Tool!!!

I honestly have no negative remarks to make:)

Have tried other similar products but none meet the standards set by HighTail. My clients always know they will receive there files online and know they are safely stored. Have been a customer of theirs for over 10 years so I must like the company.

As a customer for over 10 years I have found no Cons.

I had been using YouSendIt for years, and have stuck with the company through the re-branding to Hightail, and the acquisition by OpenText. I've tried other collaborative large file transfer services, but have always either found inadequacies of design, reliability issues, and poor support. Hightail is it for me! I will go nowhere else.

After the most recent redesign of the website, I have had no issues, and can't list any "cons" about the Hightail service, as used by me.

- The ability to send large quantities of content
- The ability for people to deliver large amounts of material to me without having to create an account
- The ability to collaborate with remoters on creative projects

- Sometimes deliveries fail with no warning (the upload will stop at a certain 'time remaining') and I'll have to redo it. This means I have to remember exactly what was in the last batch etc.

- You can't filter your received files by anything (date, user, type etc.)

- You can't filter your sent items by the same.

- Sometimes downloading large numbers of files at once doesn't work (maybe that's just an unzipping problem on my end?)

- Sometimes people sending content via our uplink get confused and cannot access it, or try and create an account. Perhaps confusing user flow?

Easy to use for someone like me who is not great on a computer.

When changes are made and not notified about it. Once I figure it out everything is ok.

This software is easy to use and affordable. Most people can access the files we send through Hightail without a problem.

I don't like the black background with very light grey writing on the page that records what we have sent out. It makes it difficult when researching for a particular order.

Transmission of legal documents in a secure setting is essential in my family law practice. The confidential documents required to be disclosed in my cases requires a program such as hightail.

The adverse attorneys who are less sophisticated have trouble with opening the access controlled documents. They call my team for the access. A learning curve for those attorneys I work with. Also, the time period for accessing the documents goes from 4 days to one week. There needs to be a dropdown for every day from 1 to 14.

My 2GB of file transfer is just about right for me 95% of the time, when it isn't sufficient i just have to break my transmissions into 2 parts, not a big deal. & the fact that my links never expire is handy for my clients.

nothing to report on my end. Everything is ok & no cons...