Salesforce Sales Cloud reviews

Salesforce Sales Cloud helps in lead management, AI-driven information, and customizable dashboards which help sales teams to prioritize and close deals with our clients.

Salesforce Sales Cloud requires specific training and onboarding to use the service effectively which leads to the platform’s higher cost compared to other CRMs it is a con for smaller businesses with low budgets

What I liked most about Salesforce Sales Cloud is how easily it can be customized to meet business needs. It helps organize and manage customers and deals in a flexible and simple way. It also allows for quick and accurate reporting, making it easy to track performance and make decisions. The integration with other tools and the mobile app make it convenient for sales teams to work from anywhere.

What I liked least about Salesforce Sales Cloud is that it can feel a bit overwhelming at first. There are so many features and options that it takes time to learn and get comfortable with everything. Also, the customization options, while helpful, sometimes require more technical skills or extra support from a developer, especially if you want something very specific. It’s powerful, but the learning curve and setup can be challenging for new users or small teams without a lot of tech resources.

The automations in Salesforce Sales Cloud always comes in handy for us when tackling the routine tasks and activities like customer data entry and follow ups. Its gives us AI tools that has helped us improve our sales through intelligent sales prospecting and scoring. Salesforce Sales Cloud provide a very secure and well organized location for keeping all our customers data and information. It has an incredible reporting function that offers us useful insights about our sales and our performances.

We have not yet experienced anything wrong about Salesforce Sales Cloud to write about.

Comprehensive lead and opportunity management
Robust sales forecasting and analytics
Customizable dashboards and reports
Mobile accessibility for on-the-go sales tracking
Seamless integration with other tools
Advanced automation and AI features

The platform can be expensive, especially for small businesses.
Customization options, while powerful, can be overwhelming for new users.
Some users report that the system can be slow at times, particularly with large datasets.
The extensive feature set may require significant training for full utilization.

The ability to set up the required processes and automations adapted to the size of your business, with a flexible platform that can grow with you in pricing and coming from the most simple set up to start to get a complexity of a mid size and enterprise business. Count with a massive amount of partners that helps in the set-up with multiple prices and the fact that you can get a team inhouse that can help to mantain and develop on Salesforce with some training.

Maybe, the fact that the customer success sometimes do not responded on time to issues. The commercials are a bit aggressive when negotiating the renewals. The Salesforce ecosystem pricing push hard other tools that are better connected but the value for money is complex to be justified.

Salesforce Sales Cloud can be easily customized to fit any business. It is very simple to use, so sales teams started using it without much training. It also automates boring tasks, letting the team focus on selling, which helps them work faster.

It can be a bit slower sometime if there is large amount of data.

The huge range of options with that you can personalize SalesForce Sales Cloud.
How you can deploy a stable solution to your salesforce teams, worldwide, allowing global companies to align their "way of work" across all the geographies.
As an example, it allows companies to use it just as a CRM or even as CRM plus, track open tickets related to their accounts, manage bids and contracts negotiations (even between internal teams).

Having so many options to customize, giving you the possibility of interconnecting information from several teams, in one huge CRM tool - relating it to your Accounts, has the negative aspect of having to much information on the same tool. This leads to some difficulty handling and supporting the users, across the several tabs of information available.
And to some complexity for the users to navigate around all the info of one specific Account.
Salesforce has done their best to facilitate this, and avoid the outcome of "too much information in one place", for the end-users to access.

I like the visuals- graphical representation, the automated process of email triggering for potential leads. It has a tailor made calendar for scheduling meetings, transcripts support etc

The costing, initial setup and maintenance is high. Not so easy to grasp at a glance

Salesforce Sales Cloud has solid AI automations which help us to get the repetitive tasks completed quickly and with zero human errors. It has a very flexible architecture which made it possible for us to customize it to fit to our unique sales needs. Salesforce Sales Cloud analytical features keep us on the lookout for our sales performances by giving us very detailed metrics reports.

Salesforce Sales Cloud has consistently delivered very fulfilling services to us. There are no cons towards it.

I appreciated the robust client management features, powerful workflow automation, & extensive customization options. These capabilities significantly enhanced customer relationship management & operational efficiency.

The steep learning curve & complexity of setup were challenging. Setting up access controls, customizing fields, & configuring workflows required significant time & expertise.

What truly sets Salesforce Sales Cloud apart for me is its unparalleled customizability and integration capabilities. The platform's flexibility allows businesses to tailor it to their specific needs, ensuring that it can evolve alongside the company. With its vast ecosystem of applications available through the Salesforce AppExchange, the ability to integrate with other tools and systems is virtually limitless. This ecosystem empowers businesses to create a fully integrated sales process, enhancing efficiency and productivity. The platform's robust analytics and reporting tools have also been a game-changer, providing deep insights into sales metrics and customer data, which in turn drive informed decision-making and strategy refinement.

On the flip side, Salesforce Sales Cloud's steep learning curve and complexity can be its Achilles' heel, particularly for smaller teams or businesses without a dedicated Salesforce administrator. The very features that make it so powerful—its vast customizability and extensive functionalities—can also make it daunting for new users to navigate and master. Additionally, the cost can be prohibitive for smaller businesses, with pricing that can quickly escalate as additional features and customizations are added. It requires a significant investment, not just in terms of money, but also time and resources to truly leverage its full potential.

As someone who self-taught themselves how to use the software for mass email marketing, Salesforce is super beginner friendly.

The process for updating distribution lists is quite tedious and can easily be messed up and need to be reevaluated.

1. It has programmable options
Having the ability to customise various features to better suit your team, needs, and work style is one of the main advantages of utilising Salesforce.

With this much adaptability, you can shape a lot of Salesforce's capabilities to better fit the workflows and procedures that your team already uses.

2. It's a single solution for sales, marketing, and CRM.
Utilising Salesforce also has the benefit of providing a comprehensive, all-in-one business growth solution.

3. It works nicely with different platforms and tools.
The range of third-party connections available in Salesforce allows you to sync data and other insights from your platforms with the CRM, which is another benefit of adopting Salesforce.

Since Salesforce depends entirely on an Internet connection, it needs to be dependable and stable.
It is possible that you will have less control over scheduled downtimes and CRM upgrades due to your complete reliance on the Salesforce database.

History tracking and status updates alongside security feature of Salesforce Sales Cloud. History tracking enables to continue the work when key people are out of office and status updates helps to track any execution gaps. From customer side, as their activities are not visible to other due to secure access, they are relived.

Pricing is too high and the developers are also expensive. To roll out any new feature, a lot of testing needs to happen before it goes to production.