StarChapter reviews

Dependable & customer service is good. Ease of use with knowledge base and tutorials

Can’t get membership auto renewals like we can in PayPal, so running 2 systems

There are a lot of support materials and videos, and the knowledge is intuitive and can be learned and applied easily.

There are very limited options, payment processing is expensive, reporting is static, and it can't be modified a lot. Would like more reporting options and templates.

The website generally looks good and membership management is fairly seamless.

Payment is confusing for members, and we frequently overlook attendees because it is an unclear process. Reconciling payments on the back end is a mess, forcing someone to check multiple spots to determine what was included in a deposit.

Set up the meeting and the registration for the meeting. Check up the statistic of the use of the website.

Unfortunately Board member changes every year and new members needs training.

An annual introductory training sessions would help.

Maintains membership records and provides an efficient email system.

When putting in descriptions and the body of the email there are too many codes that get put into the format. Not easy to make the body of the email or meeting description look appealing.

Event management works out well. Easy to manage.

Very difficult in creating emails and web pages.

Reporting features.

Trying to figure out how to charge different prices.

Getting a meeting set up and sending out an email about the meeting and figuring out who is attending and making badges

It’s very cumbersome and I don’t feel it’s user-friendly at all. It’s not intuitive.

I use StarChapters for multiple things. Website, Bulk Email, track membership, Meeting registration & so much more. Its easy to use and user friendly even if your not tech savey.

For tickets - You don't have a live chat option. I have to put in a ticket and wait, and hope you get to me quickly. There's no phone number to call when your stuck and need just a little bit of help to keep moving forward.

Everything is intergrated and works all together as one whole system. Payments, memberships, announcements, events. StarChapter makes it easy to reach you membership with new content posted in the StarChapter system.

They only downside is emails. Any emails sent using StarChapter's system, whether it be individual or mass, it doesn't not go to the recipient’s MAIN inbox. It seems to pass recipient’s main inbox and goes to either a “promotion” and/or “spam” folder.

It's nice that I'm able to create an event, send out emails to members, and have them login and pay all in the same place. (When it works)

It has been very difficult for members to renew their membership or new members to join using Star Chapter. I have tried to contact Star Chapter, but it seems they don't have enough people and can only offer a call back at another time. I'm a volunteer on a local chapter, I don't have time to sit at my computer waiting for a call back.

The knowledge base and the conferences havebeen helpful

Frequent lock outs
Unable to sort by multiple levels
Inability to change lables that are all company related.. not Garden Club

The ease of use and the incredible customer service and support

None, anything that needs help, support and changes, StarChapter is there to fix it

Navigating StarChapter for our SMPS chapter has been a bit challenging, as its interface can be less intuitive than desired, a bit slow and clunky. However, given the national requirement, we recognize its necessity in managing our non-profit organization. The learning curve aside, StarChapter proves valuable in allowing us to promote our programs through one system. Although there's room for improvement in user-friendliness and functionality, we appreciate the platform's overall ability to be our one-stop shop for event management tasks.

Making changes is extremely difficult and there aren't any design/template options. Additionally making editing pages is extremely slow and time consuming.

The ability to manage the website, events, payments all in one place. The ability to set up communications for our association to go out.

No cons to talk about. It is a great product!

It works well for small organizations with a small staff.

The reporting of the software needs to be better. More drag-and-drop setup than the registration detail report. Doesn't seem to give the total picture of registration.

Has many features to assisy managing an organization

The features are not easy to manage, customer service is lackluster with self learning videos.

Support is easy and fast. The staff is helpful.

Website dashboard could be more user friendly

This is an easy way to manage membership and events. It's easy to make new pages and update content.

Some times changes you make to a page take a minute to hit the site or if you go back to make changes it will say its still being worked on (even when it's not) so you'll need to come back in about an hour.Also content that has been up for a while is hard to change. (still cant figure out how to change our address on the home page.

What I like most is the essential functionality of creating member profiles, database, events and announcements.

Absolutely do not like the backend coding platform that does not make it easy to change content. Some features are not helpful to add content and pictures to the home and subsequent webpages.