GetResponse reviews

Drag and drop vormgeving van nieuwsbrief is erg fijn.

- Extreme onvriendelijke klantenservice.
- Veel nieuwsbrieven belanden in de spam (hier hadden wij met mailchimp geen last van).
- Willen niet meedenken in oplossingen, maar dingen je bepaalde aanpassingen te doen in mailinglijst en nieuwsbrieven, zonder dat hier een bepaalde motivatie over gedeeld wordt;
- Je account wordt geblokkeerd zonder overleg of contact,
- Je account wordt verwijderd zonder overleg of contact, waarna je alles kwijt bent:
gemaakte content en data die je hebt verzamelt over je nieuwsbrieven.
- Wij hebben betaald voor een jaar, na 4 maanden willen we eigelijk allemaal niet meer met elkaar samenwerken. De resterende maanden krijgen we niet terug.
- Alles wat ze doen is zogenaamd geaccepteerd omdat dit in de algemene voorwaarden staat, maar in werkelijk is het onredelijkheid en niet klantvriendelijk.

- Super easy set up
- They allow affiliate marketers to use their software for emailing relatively cold leads. Big win!
- Great customer service
- Decent affiliate program
- Relatively is expensive for many contacts

- There was no free option
- It doesn’t let you open multiple tabs of same instance for easy copying and pasting
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GetResponse is a quality platform that has been very reliable with the design and delivery of our marketing emails. I really like the way that the emails look when they are delivered, and the level of control that you have over this within the platform. I don't think the User Interface is quite as intuitive as MailChimp, but the quality is just as good, the prices are more competitive, and the customer service is great. Any time I have a question, I can get a member of the GetResponse team in Live Chat to navigate me through it.

The ability to analyze data is severely lacking in GetResponse. MailChimp allowed exports of all email campaign data into Excel so you can manipulate and analyze data as needed, but for whatever reason, GetResponse doesn't do this. It is a very significant shortcoming (which I have also addressed directly with their support team).

Did seem to deliver. Gave decent tools for building newsletters. Liked several of their features. Landing pages feature is good.

There's no easy way to add one email to several categories at once.

Example: You have one a customer email. You want to place that email in three segmented lists (which happens quite often). Unfortunately, you have to enter that same individual email THREE times.

It felt to me that Get Response was stacking the deck in their favor with this non-functionality. You have to put in more emails, you owe them more money. It's possible that this was not strictly the case, (I never got out the calculator for this). From my experience, they could have made this option MUCH more user friendly.

WHEN (not if) they place you, the paying customer, into a disciplinary review, they WILL lock your ability to export. You can follow the "it's easy to export" guides all you want to... you're not going to let you get YOUR contacts out of their system. (my experience)

Get Response apparently believes that all those emails you've put into their system... those are not YOUR contacts.... you won't get them out if they have reason to discipline you... which they will.

They talk nice and have cheery messages. But import something they don't like, they will, (with a smile), treat you as a paying customer like a redheaded stepchild.

Is that the way you want to be treated?

You might think that you're a good rule-follower and don't do things wrong... we paid them and used them for years. Then, one day they became punitive. It happened immediately after we paid them.

Easy to use drag-and-drop email editor for creating newsletters, campaigns and automated emails• Comprehensive analytics and tracking capabilities• Ability to create surveys, polls and quizzes• Automation features for segmenting and targeting customers• CRM and e-commerce integrations• Pre-made templates and forms• GDPR compliant• Includes a basic landing page builder• A/B testing tools• Mobile-friendly emails• Dedicated customer support

Limited customizability of email templates and forms• Limited automation triggers• Limited segmentation capabilities• No live chat support

1. able to create multiple forms2. create a complete email marketing campaign sequence3. it is able to track and analyse email marketing campaigns4. i can create landing pages

some features in the form builder are premium i suggest it should be free

I love practically everything about this software but some of the major things I love about this software is1) I love the UI design of this software, everything is organized and it is very easy to use.2) I really love the landing page builder, it is easy to understand, no complications, everything is self explanatory. I also love the fact that there are various landing page templates to choose from.3) I love how I get to create my own email templates and I love the A/B testing feature, this helps to know what email template works and converts best.4) I love how inexpensive the paid plan is and how, even though it has a lot to offer, it still has a free plan, I also love how long term the free plan is and how the free plan isn't limited to few features.I love a lot of things about this software but I can't list them all out, so I'd just say this is my go to business automation software

I don't really have much I dislike about this software except for the fact that the free plan is allowed to create just one landing page, I really wish it could be increased to 2 or 3

The well-laid-out interface with the help of videos when if you need them means that getting started and becoming a professional in the marketing quality production stakes is easy.

OK, so there are some features that I would like to have included in the lower and middle options, in other words I'm focused on my marketing budget and want more still for the same price!

Easy to setup and easy to use, good price if you just want to send a newsletter

You can not personalise the optin email. This is critical and when i tried I had the option to choose between some ugly emails to send the confirmation optin email.There were mails like "hello, we are getresponse and this is a mail for you to optin". Hey man, please, you need to give the user an option to change that

10/10 for 24*7 customer support! All marketing features are TOP-notch

For me, the love-hate in the "zoho-getresponse-WordpressGenesis" triad was a pain. Got us de-motivated and 2 months behind schedule and finally (Against our desire) to use custom programming!

GetResponse is relatively easy to use with lots of useful features. They have automations and templates that make it easier for users who are not as techsavvy.

It's a great software for it's value. The chat feature it provides for a website is wonderful. Has an app on the phone which makes it easily accessible.

The landing page and forms are not as easy to use.

Hi,I am a frequent user as I have a business selling courses and the software helped me to bill 1m dollars in these 2 years because it helped me to get my potential customers to buy my courses,as well as it helped me this software will help you to have more sales,believe me it is better than other alternatives like clickfunnels as it costs less than 15 dollars a month compared to their competition,what are you waiting for!

nothing, since it is better to use templates, everything is already implemented so that your sales will be boosted.

This software was simple to integrate to the Marketing programs I use. It is critical for my outreach for marketing in an effective way. I would highly recommend GetResponse for the Affiliate Marketer.

My least favorite aspect of GetResponse is that when I am creating a new marketing email, it is not "easy" to see what days I already have emails scheduled for. I have to actually open a new window, then go back to the marketing page and look. Rather than it being readily avaialble when releasing a new email.

I like that I can create a quick webinar and opt in page and deliver it all in one go. If I was just starting out this is a valuable feature. Since I use other webinar platforms I don't generally use this, but liked it when I did.

That I can't properly tag and keep the tag on my contacts. It was hard to reorganize my contacts because there is no real true tagging.

Sending an email is a great tool to announce something quickly, and look good doing so. There are lots of handy features to do business online. Everything is together, so it's simpler than doing each of these things individually. You can create landing sites, which is crucial if you want to have a straightforward campaign. The integration with WordPress, Salesforce, and Shopify makes this campaign even easier to manage, and everything is in one spot. You can likewise have integration with SMS and I really enjoy that function, CTAs all day!

I guess I would have loved better phone support but I never had any major problems

It gives you great templates and products. The analytics are very helpful for tracking your results.

Using for email marketing, we had issues with our open rates getting reduced by 50% or more without change in our usage. After numerous communication with the company, we found out they moved us to a "bad" server/IP address which triggered the recipient inbox spam filters. After several months, the problem was resolved with open rates bouncing back up. They denied being the cause but we have the proof.

In my experience, Getresponse is a comprehensive email marketing platform that offers a wide range of features and tools for businesses of all sizes. One of the major pros of Getresponse is its advanced automation capabilities. The platform allows users to set up automated email campaigns and workflows, which can help save time and improve the efficiency of their marketing efforts. Additionally, Getresponse offers a range of templates and design options for creating professional-looking emails and tools for segmenting and targeting specific audience groups.Another pro of Getresponse is its integrations with other tools and services. The platform integrates with a variety of CRMs, social media platforms, and e-commerce platforms, which can help users streamline their marketing efforts and get a more complete view of their customer data.

However, there are also a few drawbacks to consider when using Getresponse. One issue is that the platform can be somewhat expensive, especially for users who need to upgrade to a more advanced plan or add on additional features. Additionally, the platform's learning curve may be steep for users who are new to email marketing, as it offers a wide range of features and options that can be overwhelming for beginners.

I can honestly say that as a GetResponse user, I've been very happy with the service. GetResponse's user-friendly interface, which makes it simple for me to navigate and use the platform, is one of the features that I value most about it. When I first signed up for GetResponse, I also made use of the 30-day free trial, which was a fantastic chance for me to test the software and determine whether it met my needs. In the end, I made the decision to sign up for a paid plan, and I was pleased to learn that GetResponse gives a significant discount on its 24-month plan. For my email marketing campaigns, the traditional funnel feature has been a game-changer, and the webinar functionality has also been an invaluable resource. I have found GetResponse to be reasonably adept at split testing, which has helped me optimize my email marketing campaigns. Additionally, I value GetResponse's third-party integration and chat features because they make it simple for me to communicate with my clients. The fact that GetResponse complies with GDPR requirements is also something I value because I own a business. Last but not least, GetResponse's customer support has always been excellent. Over the years, I've had a few questions and worries, and the support staff has always been prompt in answering them and resolving any problems I've encountered. In conclusion, I heartily endorse GetResponse to any company searching for a complete and potent email marketing tool.

I've used GetResponse and found it to have a few drawbacks for my email marketing campaigns. One of the main problems I have with GetResponse is that there is no free plan available, which can be a problem for companies with tight budgets. Additionally, I discovered that complete automation is not offered at the basic plan level, which disappointed me because I was looking for an email marketing solution that was more all-encompassing. Additionally, only 500 people can participate in webinars on the basic plan, which might not be enough for bigger businesses or events. I was also disappointed to discover that only the max plan offers phone support, dedicated support, and slack support. I discovered that I had to rely on other support channels that were less practical or beneficial because this is not practical or cost-effective for all businesses. GetResponse's basic plan requires users to pay for add-ons that are included without charge with the plus plan, which is another problem I have with it. Because of this, using the platform became more expensive overall, and I felt like I was paying more for features that I could get for free from other email marketing tools. Additionally, I discovered that it is not possible to modify the split test message template, which I found to be restrictive because I preferred having more customization options. Apart from that, using Zapier to connect so many tools was a hassle, and I didn't like how clumsy the drag and drop feature was. Fin

1st of all I love the Getresponse support who are always there when needed at critical times. I especially love that I'm not hindered when connecting to other software because I use various different platforms to capture leads. Their ability to integrate with other systems to give us end users a pleasant experience, goes without saying because to me they're the best in the market.With so many amazing features like, DFY templates, email scheduling, best time sending, name personalization just to name a few, my job has been made easier both reaching and communicating with my audience on a daily basis. I've tried others and the pricing was just to outrageous, and some don't offer half the features that Getresponse offer.If you're looking for a wholistic email marketing solution that checks most of the boxes then look no further than Getresponse .

I haven't had to many bad experiences to be honest except for this one time I noticed a price increase on my credit card and so I jumped on the online chat within the app. This was quickly resolved by a customer service rep who explained to me that I had exceeded my subscriber limit. Some list are not allowed to be uploaded and although I was disappointed I fully understood from the online rep why.

Good value for money. Good ideas from management (I suppose), good choice of features.

- Poor execution of new features

- Poor user interface

- VERY POOR transitions between versions of the platform: features break, processes you build might break as well

- Poor coding and testing: if you use it professionally, you know that you can't rely on it. (ex: draft emails break, email templates break, fonts break, text size break, etc... they work at first then break for some reason)

- VERY BAD when it comes to RESPONSIVE emails.

- HORRIBLE customer service: they're all NON-Native English Speakers and don't understand what you tell them - unless it's a SUPER BEGINNER question. They just don't get it. They assume every customer they have is a newbie or a grandma who has never sent any newsletter. It's very frustrating.

- And... unclear fees when it comes to upgrading/downgrading your account. It's a game of chess to understand WHY you're getting charged some amount to upgrade.

The best thing about this software is the ease of use. Even for those who are not very experienced, they have the possibility to use a good professional software for sending emails

When using these types of software at a more professional level, I believe it is essential to have detailed analyzes possibly on a single page of a contact's activity. Instead on this software, many data must be recovered from different points and in some cases are completely missing. Basically we send emails to customers and what we want to know for each customer is what and when we sent an email, such as (newsletter, autoresponder ...) of these were opened and linked. Everything should be available in the contact panel. At the moment instead I find only the emails that have been opened and for I am forced to go to find the other data "around" for the software.
Also, some features are not as intuitive. Why can not I select contacts from a list and bring them all on the same day as the autoresponder with a simple click? To do this I have to select the contacts move them to the same starting list (??) and assign them one day to the autoresponder. Cases like these there are many.
Statistical issue. When I want to see who has opened or who has not opened a specific mail from the statistics I have very few possibilities to use these two lists directly from the statistics section.

We discovered that less than 0.70% of all website visitors ever requested quotes from us. Using GetResponse we set up a system where website visitors could request free eBooks and information which then put them into our 'Autoresponder" campaign. That simple change increased our quote requests to just over 1.5% the very first year.
GetResponse makes it easy to set up autoresponders, automation, email blasts and newsletters.

I have only recently started using the Landing Pages and Funnel features and I'm seeing really good results already as well.

I feel like a previous version of the software had more templates to choose from than the current version. Being in the USA I'd like a bigger variety of templates for our US Holidays.

GetResponse is one of the best email marketing platforms that I have used during the last 7 years, because It has great email automation features that helped me to maximize the open rates, and their customer support agents are available 24/7 with a super quick response rate.

they should be more flexible with old customers when they accidentally exceed the allowed limits of bounce rates and unsubscribe rates, it's not logic to shut down the account of an old customer without any prior alert at any time when he/she exceeds the above mentioned limits for the first time, especially when he/she has no previous suspicious activity.

Really fast and helpful helpdesk. Easy to use. New users will get familiar with the software in just hours. Great pricing table. Friendly marketing automation interface.

Occasionally problems with stability of platform (PHP errors). Enterprise Account Customer Support is changing a little too often.

I like how GetResponse offers may different tools under one roof. The email marketing automation is the core and I use that the most. You also can build pages, sites and even use webinar marketing from within the very same account. GetResponse is an easy to use tool, great for beginners and advanced marketers.

I'd like to have a few of the more advanced features included in the lower priced plans. I don't like it that some features are only available in the more expensive monthly/yearly plan, but hey once you grow your account and revenue I think this won't matter too much. But for beginners, I'd like to see a bit more generosity in what is included in the lower priced plans.