Trengo reviews

Als customer care manager heb ik, sinds de start van het gebruik van Trengo, een veel beter inzicht in alle conversaties tussen mijn collega's en de consument. De verschillende teams (meertalig) kunnen ook makkelijk met elkaar communiceren.

We verkopen als webshop een deel via Amazon en die koppeling werkt soms niet helemaal optimaal, maar gelukkig is het makkelijk en snel communiceren met het support team van Trengo en denken zij graag mee om tot een oplossing te komen.

Makkelijk tickets delen met collega's en toewijzen.

Het gebruiken van de optie voice werkt nauwelijks tot niet. De software had moeten lijden dat onze customer support makkelijker werd, maar het word er tot nu toe alleen meer gestrest door.

Veel mogelijkheden om service te verlenen aan klanten, ook online te gebruiken.

In het begin wat problemen gehad met de integratie van Trengo omdat dit toen ook nog een vrij nieuwe software was, gelukkig is dit nu goed opgelost.
Betreft telefonisch contact zou het handig zijn dat mensen die in de wacht staan te horen kunnen krijgen hoelang ze nog moet wachten / hoeveel mensen er nog voor hen zijn. Nu wordt er soms opgehangen omdat het te lang duurt.

Super makkelijk te implementeren. Veel kanalen.

Email is omslachtig, koppelingen van emails in threads niet altijd intuitief. Koppelen en verwijderen niet altijd slim.

Fijn om uit 1 inbox te werken. Makkelijk in gebruik.

Op dit moment heb ik nog geen nadelen ondervonden.

Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram.

They changed their pricing plan, with a half year for existing customers.

Integration of several communication channels

Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities.
Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet

I really like that you can open it anywhere, which makes it really easy to combine the chat function with other activities.

For me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again. Maybe a function to save conversations would be nice.

Everthing in one place with an interface that works like a charm and looks good too.

Sometimes it is difficult to see the history of closed tickets that are opened again by a customer.

Customers can easily find their answer in the helpcenter (with frequently asked questions) or in a conversation with the Flowbot (chatbot). The remaining quistions are simply answered by Quick reply’s (insertable answers). With this ticketsystem I keep an overview of the new, picked up and closed tickets and i have all customer service questions (that come in by Facebook, Instagram, Whatsapp, email and websitechat) clearly arranged in one place.

I have been using this product for more than 3 years. In the beginning there were a number of things that could be optimized, but now I could not name a point for improvement so quickly. The company is growing fast and is constantly developing, which means that more additional functionalities are created that make customer service easier

Trengo made our company work more efficient. Our customer service is now able to reply to our customers who come from different channels, it saves time and money.

The way we had to change the e-mail addresss from a weird code into a proper "sender" address.

Easy to use tool to combine all communication channels you have. This way our support-team has one place to answer the question from our clients (from mail to chat, all in one place).
Other pro; Trengo is building rapidly new features. We are now integrating the chatbot for even better communication with our user.

For the way we use it, it is super! In the future it would be usefull the get even more insights and more smarter marketing automations based on insights. But the way we use it now it is super!

Integration with Whatsapp for business, online help center feature and last but not least the chat.

Minimum of 4 seats for using Whatsapp feature.

I am very impressed by the speed they add new features / channels. We use it for support for our website and our clients are very impressed by the options we offer for them to contact us.

I would say the mobile app could use some updates to make it faster. But it still works great - just could be faster!

Does the work pretty well and is easy to use.

Sometimes the overview is not very clear

Easy to use, self explanatory, helps our customer service to scale

Sometimes you need middel man, for instance with Whatsapp, this delays implementation

Easy to set-up / implement and the tool allows us to interact with our customers better. Trengo is easy to work with as a user, there is an online version and also a desktop app. Also provides statistics and enough ways for us to customize it to our needs.

We did try to also use it for our [email protected] mailbox but came to the conclusion it is not a great replacement for a dedicated email tool like Outlook when you are using that at the same time.

We use it everyday for contact with our customers. Trengo makes this very easy for us.

It took us a little while to find a workflow, but now that we got one, it works great!

Intergration with channels like Whatsapp, facebook etc

There are no thinks i like least about this software?

The option that you can send a message instead of making a lot of phonecalls

That there is no option that you can send directly to whatsapp