Replicon reviews

Reporting showed us which customers were being visited ( and which weren't) with a customer report we created for them.

Had to ask support to open up some features, like Dashboard for instance, it's a free feature so should just be there when you sign up.

What we like most about Replicon is the ability to create a detailed way for staff to capture the projects they are working on.

What I like least about Replicon is sometimes as the administrator, it can be a little challenging figuring out how to do some of the most basic things in the system.

It is Quick to submit my weekly timesheet.

Reports are not good. Can't sort by the criteria needed

Time keeping, helpful and friendly customer support, ease of use, certain aspects of customization.

Certain aspects of customization are not straightforward or have an additional cost.

Ability to track project worked on by client

none, everything is fine

Our experience with Replicon has exceeded all of our expectations. The system works as described, in the rare instances that we have needed support we have received it quickly, and everyone I have interacted with has been kind and more than professional. The customer service is five stars and what all companies should strive for. Our users have found the interface easy to work with which is a huge plus, saving us a lot of time in implementing and running the system. This is a great product and an even better team to work with.

I really cannot think of any cons; this has been an entirely positive experience for us.

Resource Management Feature and Power BI integration. Integration from Salesforce.

Some features from Gen3 were lost specially on the Project Admin side of things. Hopefully these features will be brought back. Sample: Consolidated task view.

Excellent Platform
Excellent Customer Service

None at this moment: We have been extremely satisfied.

Replicon is a robust time keeping system with dynamic reporting and excellent product support. I routinely call upon the Replicon Support team -- they are incredibly responsive and helpful.

Some features, like overtime tracking, could be improved -- if you enter 10 hours into a day, it is not possible to track which project is responsible for the additional hours of work time.

Timesheets and uploading bills on the expenses.

- user interface- Complex to use and teach to other users- lagging ( once I assign a task to a user its takes longer time to set )

project management, task assignment are good.

we need more complex reports, it will take more efforts to merge or combine different reports together

The ease of recording time and expenses and managing users

It is sometimes difficult to get wanted reporting.

Service and patience of your support team.

The frequency that you change the support team members.

You can manage time and expenses across multiple projects easily once staff is trained to use.

Need to customize reports to get the information you need. Sometimes too complex for smaller companies

Product is very easy to use. Easy to deploy, and the mobile app is a big help. Support has always been fast and efficient.

The only down-side currently is the integration with Concur. If we can fix that the product will be everything we need.

I do appreciate the customer service via the phone and the zoom screen share so that I can see exactly how updates are made or how time is entered and approved.

I think I have to tinker some more to get further info and to answer this question. However, if I could have access to see the employees page so that I can help them better when they ask me questions, that would be great.

Ease of use, customizable, user interface.

Replicon has been everything that we have required to date.

Ability to generate various types of reports across various clients and projects

Updates create new learning curves. Online videos would be helpful.

Robust workflow that can accommodate our current business processes.

Difficult to build reports. Need to know which templates to start with to achieve desired result.

Time and Attend program is very helpful for us and the support is very good

specifically I do not encounter any problems

The assistance is really good! The suppport team is always supportive and helpfull.

Sometimes is complicated to set up the system.

Quick response times from support, easy to use GUI.

Missing feature to have multiple project owners

easy, quick, good service, time saving,

everything is great with Replicon. Don't have something i do not like

That the support was fast and understandable

Setting up reports on my own. Needed assistance in the start to do so correctly

It's an easy-to-use system, with support always willing to help us at any time.

It would be good if the Replicon team had specific support for each country, making it easier to understand the laws.