iClassPro reviews

iClassPro is perfect. The dashboard is easy to follow and the portal that the parents use is appealing and user-friendly.
As far as our back-end, its extremely functional. From class rosters, to merchant services, to generating reports.... its everything we need. The app was just released, we have yet to use it, but I hope its as great as all the software online.
And the flat fee rate is great, it does not increase with our increase in programs or enrollment. I highly recommend it.

None at this time. We have been waiting for an app to be developed for parents, and they just released that. Looking forward to testing it out .

Whenever we have a question, we can reach out to the live chat and have a solution in minutes. They’re always making valuable updates to their software to improve the product and fix bugs. It’s impressive to see a company that cares more about keeping customers than getting new ones!

I dislike the process of updating our waivers. I wish it didnt show in attendance that they were missing their waiver because it’s hard to get 2000 students to sign between their next class. Also a few of the reports are hard to navigate, but I eventually get it. Also blackout dates are confusing to set.

The presentation of the Class enrolment system to the customer is really outstanding which is what attracted us to move our 1000 + clients across from our old system to this one. The online enrolment system is visually appealing, easy to navigate and smart in the way it seamlessly integrates selecting a class with creating a new customer account.
The customer app is a great feature and makes it easier for customers to manage their enrolment, makeups and fees.
Setup was guided by iclasspro staff which made it a lot easier to get started.
New features are frequently being released which gives you hope that the software is always improving.

There are MANY significant, hidden flaws and technical breakdowns in Iclasspro which have really marred the use of it and have significantly impacted my business.

Whilst the actual registration system, class management and roll keeping is very solid and well planned, a lot of the additional features are "half cooked" and need further development for them to be fully functional. for the price point, I was happy to pay this amount for the additional features as they are great features if they work. Given that they don't, I'm not happy with the price point.

Whilst new updates are frequently released and cause some measure of excitement you soon learn that the update is just another 'half cooked' idea that needs a lot more work before it can be used properly.

Technical break downs:
I'm based in Australia. The payment processer integration is horrendous. Frequent outages occur particularly around the monthly payment batch processing for us or right on term upfront payment times. This means that:
a. A customer thinks they have enrolled & paid - the amount shows as 'pending' on their bank statement but eventually drops off after about a week, leaving them with no enrolment and no notification of this. They then show up for a class that they thought they were enrolled in but are not.
b. for existing customers we are constantly following up fees the customer thought they'd paid - but the processor had an outage at the time.

Trial class / Intro offers:
Iclass pro offers multiple ways for businesses to create trial bookings however none of them actually work well enough to use. This is the biggest disappointment of the entire software package, as trial bookings are key to our business growth plan. After seeing how amazing the online registration is I assumed that booking a trial would be similar. I have been waiting for 3 months for a fix for their actual trial booking process to work. Customers cannot complete checkout and they refuse to give me updates or a fix date.
I have been left with having to use webforms to take trial bookings and manually transferring these to the registration program one by one.

The punch pass feature:
This is very poorly executed. Clunky, hard to read and follow, a new customer gets looped out of it to create an account and not brought back to the pass so gets lost. If you use recurring billing for your session classes, then this means that at checkout the punch pass requires a customer to save their payment method on file rather than just checkout. This is a massive deterrent.
Also after checkout there is no prompt to book your classes - it just says 'go to account'.

The Pro Shop:
If you have a larger store, it takes absolutely ages to load images. Even just landing on a page with 2 options can take more than 30 seconds to load images. At checkout customers are forced to 'save card for recurring billing' if you have session classes that have recurring billing enabled. The suggestion to fix this from Iclasspro support was to turn off the force save card option for recurring billing which is completley inadequate.

I can't imagine trying to do all of the things ICP does without a system like this in place. It keeps everything I need together. It does have a few issues every once in a while, but customer service is very responsive.

I often send group communications and see many people don't get them even though they are signed up to receive my emails. Same issue with group billing. Several cards just won't run when I do batch billing.

End user friendly. Looks current and stays updated.

not much, went through the early years of a learning curve with them growing. However, they alway listen and work on improving as needed for the industry.

Everything! From the ease of use in every aspect to the support staff! OH THE SUPPORT STAFF! If I could work anywhere else, I would beg to work there! Everyone has the best attitude and are so professional!

We wish there was an actual physical conference we could go to and meet other iClassPro users as well as ask questions!

Their customer service is always friendly and helpful. The registration and management of classes is easy as is the billing processes, and booking of parties. I also like that they are always looking at ways to improve and adding in new features to enhance the program.

Some of the reports don't give what we are looking for sometimes, and would love to see a feature for when someone is out for an Injury.

I like that it is user friendly for both the customer and the administrator. The set up wizards really walk you thru everything.

The cost seems like a lot. Some of it is out of their control when it comes to the credit card processing fees. I would like to see other options for processing - not just the one available.

Very easy to operate, learn, easy to control all enrollment

Nothing, we are happy with the program.

It is easy to learn and use for our front desk staff.
It has some useful reporting
Billing is configurable but has its limitations
Accepting credit card payments in an authorized / automated way is helpful

The shining star is the support staff - they are very friendly, helpful, knowledgable and usually very quick to get back to us and help solve issues.

Recently they have had their wings cut since they are no longer able to mass edit things for us - they now want to charge us $125/hr for "custom development". We don't have a lot of these type of requests (2-3 per year) but when they arise they are usually at the busiest times (billing & creating new schedules). So we are put in a tough spot and usually nots not worth paying hundreds to fix the issue, rather do it by hand but its a pain!

It can be very manual to set up or change your class schedule, your billing schedule.
There is no integration so outside of your very initial setup - be ready to entry a lot of information by hand.

They used to offer simple database help for free - like we collected a list of 60 leads email & phone numbers that we wanted to upload - they told us that would cost an additional $250 for "custom development". -BEWARE!

Also they will try to lock you into using them a credit card processing provider at fees that are not so competitive. Shop around!

It takes care of the vast majority of my requirements to run my service based company. Generating NACHA is an ultimate money saver for gyms over 500 clients.

Wish this had a complete social networking capability bringing website, phone app, and social media together in one package. So my clients had one stop shop for information.

Full scale services management.

Unsure... meets all our needs.

The ease of learning to navigate the system is one of the most crucial pros of iclasspro

The many drop down menus to one specific function can be confusing to find initially.

Customer support is great. They are very helpful & never make you feel dumb.

Not much of anything. There’s a few features that maybe iClass can’t do but it constantly improves & is always adding new or improved features.

It is a lifesaver! I use iClassPro every day for our company. It is easy going, practical and very handy!

The price at first, but after noticing how much I would use it, that was a no-brainer.

I genuinely love everything about iClassPro, the service and customer support is outstanding.

I have no cons to share. The program and staff are so helpful and kind.

I did not like it. The system is hard to use.

We have complicated schedules and it was the best product we could find for the task

Wish it integrated better with other software (CRM’s)

Great for class management
Good skills features
Great for birthday parties
Simple monthly billing process

I would like a CRM feature. When we get a lead, to get reminders to follow up and to track if they signed up for a class. Be able to track sales goals, appointment made and registration. (I currently purchases Anytime Fitness and they use Club OS for this tracking.) It would be good to look into to help clubs with the sales process of the gym business.
Reporting features could improve.
Email features need to improve. The criteria is limited for some emails as we can only separate by age when you send to students. We cannot filter by age at the family level.
Would like to enhance the point of sale to offer online sales for proshop items
We are paying for Smart Waiver to get waivers on students that are not in classes. Their system is much easier to fill out and looks much better. Would like to see that improve in iclass.