Dialfire reviews

Dialfire has been an invaluable asset to our customer service team. It has allowed us to easily manage large customer outreach campaigns, with its intuitive and user-friendly platform. It also provides a great way to track customer interactions, so that our team can quickly identify and address any customer issues.

One downside to Dialfire is that it can be difficult to adjust existing campaigns, as it requires a lot of manual work. Additionally, the customer service team has found that the automation features can be a bit finicky.

It was really easy to set up. I did not have to install anything. Right after signing up I imported my contact list and it worked right away. Then I added my users and the caller id and I could start immediately. Dialfire build the contact formular based on the import. It was really straightforward. I decided to add some additional fields, which was a matter of a few clicks.

Later on when I wanted to see the statistics I asked via the Dialfire chat and they helped me right away. I selected the fields I am interested in and Dialfire build the statistic right away. The support also told me about a wallboard, which I then created in 3 clicks. It is now displayed to my agents and especially the Team leaders like to see the progress.

0/1500
It is not ideal for inbound projects that are not campaign-based as it does not include an IVR.

What I like most about Dialfire is the flexibility and ease of implementing new campaign structures, so it's completely adaptable to needs and anyone can customize it exactly how they want.

I currently have no points that I would like to emphasize negatively

The solution is easy to implement and works well on our systems. The support is very easy to reach and always competent.

The documentation and manuals are good and up-to-date, but could be a bit more extensive at one point or another.

The handling of the dialer is very smart and easy. Very good and fast dialing combined with cheap prices. The software is web-based and usable all over the world. Recommendable for most of the callcentres.

Nothing special, sometimes in campaigns with more than 10 million data a little slow querys. Not very disturbing.

We used Dialfire to run a few telemarketing campaigns. It was very easy to set up and have it running within less than an hour. Great customer support. Easy to top us as they accept CC's, some other CRM's don't, which make it difficult to start of a campaign quickly. They don't charge licence or admin fees, the only fees is the telecom/impulse per minute. Good statistics for a free software. Multiple dialing options. A lifesaver.

Slightly more expensive impulse fees than other CRM's, however no licence fee.

1) Easy to set up and use 2) Good support from the customer support team

Must work on pricing structure to be more competitive in the market

Die Software hat mir sehr viel Arbeit abgenommen! Vor allem der Support ist blitzschnell, zuverlässig und kompetent!

hängt manchmal ein wenig, sodass man die Seite neu laden muss

La facilité de mise en action et le confort qu'en tirent les opérateurs à l'utilisation. Le support technique est très réactif et très pertinent.

Il manque l'une ou l'autre fonctionnalité pour se calquer à mon besoin précis , mais Dialfire est toujours là pour proposer des solutions et alternatives.

Preis-Leistung, Support, Nutzungsmöglichkeiten der Steuerung von Kampagnen

anfängliche Probleme mit Schnittstellen zu anderen Programmen / Software

Dialfire is very easy to use and the onboarding for new colleagues is a no-brainer. There is nothing that can happen or be done wrong.

The Reporting serves everything you need except the terms, you have to rewrite some terms for a better understanding on the management level

Muy buen soporte. Te ayudan en todo momento y gestionan con mucha rapidez

Me ha gustado todo hasta el momento. Soporte te ayuda en todo momento de manera rápida y eficaz

Dial fire makes it easy tier for us to reach multiple customers.

Would like a smoother interface into my CRM