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BigChange

4,5 (270)
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Totaalscore

4,5 /5
(270)
Prijs-kwaliteitverhouding
4,3/5
Functies
4,3/5
Gebruiksgemak
4,3/5
Klantenondersteuning
4,6/5
89%
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270 reviews

David
David
Totaalscore
  • Sector: Facilitaire diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Tomkinson Heating Big Change Review

Beoordeeld op 31/3/2023

In general a good experience. The engineers use the product well

In general a good experience. The engineers use the product well

Pluspunten

Giving engineers jobs on tablet and getting correct job cards

Minpunten

There have been a few outages in the past which halt operations

Antwoord van BigChange

Hi David,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
P.S. If you ever need help, please don't hesitate to reach out; we're always here.
Best wishes
Louise

Oliver
Totaalscore
  • Sector: Vervoer/over de weg/per spoor
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

A Big Change enabling us to streamline our Operations

Beoordeeld op 2/10/2023

Overall, Big Change has been the transformation our company was needing. We've combined multiple...

Overall, Big Change has been the transformation our company was needing. We've combined multiple systems and business processes all into one place, and it's leading to everyone working together in a more integrated manner.

Pluspunten

The biggest selling point for Big Change was the flexibility and modularity of being able to create our own Worksheets for what is a very unique business, with ePod requirements that aren't accommodated for in the majority of ePod systems.

Minpunten

There's a lack of Data analysis available. The information is in there, but there's not enough ways of pulling it out currently.

Antwoord van BigChange

Hi Oliver,

Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.

It makes us incredibly happy to know that we were able to help you achieve your goals.

We'll continue working hard to provide you with an excellent experience.

If you would like to discuss the data analysis function, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager.
Or email me and I will pass on any feedback. [email protected].

Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise

Claudio
Totaalscore
  • Sector: Machine- en installatiebouw
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 4.0 /10

Big Change Issuies

Beoordeeld op 1/7/2023

Neutral

Neutral

Pluspunten

At the outset when sold the product it seemed quite user friendly

Minpunten

Too many issues to note reallyYou do a quote and then turn it to a job but it doesn't bring through the details of the job so you have to copy and paste!!There are many more issues and a lot of work arounds and copy and pasting.

Antwoord van BigChange

Hi Claudio,
Thanks so much for your feedback.
We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.

Would you mind reaching out to me by email with your details, [email protected], I can then escalate this for you and endeavor to get a resolution.

It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you would like more details.

I look forward to hearing from you.
Best wishes
Louise

Melissa
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Big Change Review

Beoordeeld op 31/8/2023

Pluspunten

The system is easy to get used to and has plenty of help available if needed. The ability to group jobs and share among resources allows everyone to be on the same page and gives easy control to the administration team.

Minpunten

It would be helpful to be able to amend worksheets/templates within the job admin as can be confusing to find in the administration settings. The ability to see the details of the alerts sent would be beneficial.

Antwoord van BigChange

Hi Melissa

Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.

It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having any issues with templates/worksheets, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.

We'll continue working hard to provide you with an excellent experience.

Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise

Heather
Totaalscore
  • Sector: Facilitaire diensten
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Excellent all round system

Beoordeeld op 1/9/2023

Pluspunten

The access from anywhere is a large part of this business - to be able to view and adjust 24/7. The ability to run certain reports and overall the development of the system. the continuing efforts of the BigChange team to add further value throughout the time we have had the system is nice to see such an innovative outlook. We feel as a business our opinion is heard and it matters, brining forwards ideas as a team is really the vibe we get

Minpunten

There has been a lot of change within the group and it would be good to see retention within the 'account manager' role as we build a relationships and then the representative changes. We would like to see continuity moving forwards to enable us to communicate well as we currently are with our existing assigned contact Adam.

Antwoord van BigChange

Hi Heather

Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.

It makes us incredibly happy to know that we were able to help you achieve your goals. However we understand your frustrations with our department changes, we too were sad to see Adam go.
We really do appreciate your feedback and I will pass this on.

We'll continue working hard to provide you with an excellent experience.

Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise

Ali
Totaalscore
  • Sector: Telecommunicatie
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Bigchange / gamechanger

Beoordeeld op 15/2/2024

Its been a great experience and very user friendly

Its been a great experience and very user friendly

Pluspunten

The ability to track all the work being logged and provide updates.

Minpunten

Nothing bigchange is great software all the eay round

Antwoord van BigChange

Hi Ali
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Thank you!
Best wishes Louise

Paddy
Totaalscore
  • Sector: Duurzaamheid en milieu
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Atlas is Unstoppable

Beoordeeld op 29/9/2023

Positive and ever improving!

Positive and ever improving!

Pluspunten

Easy to use by both field technicians and back office alike.

Minpunten

Stock module needs rethinking of our industry and how we manage stock throughout the business.

Antwoord van BigChange

Hi Paddy,

Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.

It makes us incredibly happy to know that we were able to help you achieve your goals.

We'll continue working hard to provide you with an excellent experience.

Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise

Anmol
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great for everyone

Beoordeeld op 1/12/2023

It solved our one of the biggest problem that was managing workforce it's integration with calendar...

It solved our one of the biggest problem that was managing workforce it's integration with calendar makes it one of the best software out there.

Pluspunten

It solves our some biggest pain points for us it helped us manage our team and get better tracking system.
It worked better as a collaboration tool as well.

Minpunten

Nothing it is working great for us and we had no problem with us.

Antwoord van BigChange

Hi Anmol,

Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.

It makes us incredibly happy to know that we were able to help you achieve your goals.

Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise

Robyn
Totaalscore
  • Sector: Nutsbedrijven
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

I’m a convert!

Beoordeeld op 28/7/2023

I moved to Home Services who were already using BigChange and I have been on a journey! I find the...

I moved to Home Services who were already using BigChange and I have been on a journey! I find the live elements and customer history really useful, along with tracking, costing etc and I know we would use it more! I struggle sometimes with the reporting element but the RoadCrew are super helpful and supportive regardless of how silly my question is! I have to say I’m a complete convert now!

Pluspunten

It is really easy to interrogate and interact with

Minpunten

Not easy to work out how to use reporting etc, without using the university. Sometimes counterintuitive compared to other planning applications. Would be helpful to be able to easily build and interrogate reporting. Sometimes not able to report on certain things eg worksheets

Antwoord van BigChange

Hi Robyn

Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.

It makes us incredibly happy to know that we were able to help you achieve your goals, thank you for your feedback on the reporting function I will pass this on to the relevant team.

We'll continue working hard to provide you with an excellent experience.

Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise

Samantha
Totaalscore
  • Sector: Milieudiensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Great System, but a Little Glitchy at Times

Beoordeeld op 28/7/2023

The overall experience has been great and has made life easier for us in many ways, we have been...

The overall experience has been great and has made life easier for us in many ways, we have been able to correct many issues through tracking jobs in a better way and look internally at our processes in a better way which helps us long term as well - we have noticed a huge positive change in the last year and are constantly improving on our processes with finctions job watch has to offer, and implementing them.

Pluspunten

This system is great and easy to implement especially if you have a small business and integraite manual, paper heavy processes with more automated processes - our engineers and office staff adapted well to the changes made. Implementing big change has made a huge difference to tracking issues which has helped us find missing invoices/missed visits and any other important problems much quicker.

Minpunten

There are a few elements to big change that are glitchy and prevent us from using certain functions which make our processes longer - for example emails sent from big change are 50/50 whether they will deliver to the clients or not, which means we have to send them manually anyway and makes the process longer so we now dont use that function since it is the same outcome - It is tricky to navigate jobs from the schedule with ease, some of our office staff find it confusing and it is long winded to find a job that is in a group - there should be a button to view job or view group - and a button to view contact from the schedule - there is no way to bring up the contact quickly from the schedule which is also frustrating - in addition i have had future jobs cancelled by themselves before with no record whatsoever but it hasnt happened since so its likely this issue has been fixed - these are mostly minor issues and doesnt affect how we view big change as the positives weigh out the negatives massively - but hopefully this is good feedback on some of the functions.

Antwoord van BigChange

Hi Samantha

Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.

It makes us incredibly happy to know that we were able to help you achieve your goals. Although if you are having issues with glitches in the system, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.

We'll continue working hard to provide you with an excellent experience.

Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise

Brent
Totaalscore
  • Sector: Nutsbedrijven
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Hudson White Services And BigChange

Beoordeeld op 31/3/2023

Brilliant, don't have many issues, if we do they're sorted or we are shown how to sort them....

Brilliant, don't have many issues, if we do they're sorted or we are shown how to sort them. Downtime is minimal.

Pluspunten

User friendly and customizable to fit our operation and we can always find a way to do something using the system, you just have to be a creative problem solver!

Minpunten

mobile app for the admin side could do with being developed, or a more mobile friendly version for quick changes on the move.

Antwoord van BigChange

Hi Brent
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise

Carly
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

I would not hesitate to recommend Big Change to any service

Beoordeeld op 28/2/2023

Very positive experience- it has transformed the efficiency of our business.

Very positive experience- it has transformed the efficiency of our business.

Pluspunten

Integration with sage, instant updates, engineers are happy too as they have all their jobs on the tablet with instructions. Less room for error. Roadcrew are fantastic

Minpunten

Took a while to set up but worth it in the end.

Overwogen alternatieven

Dynamics 365

Redenen om over te stappen op BigChange

Less expensive and less complicated! More user friendly

Antwoord van BigChange

Hi Carly
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
P.S. If you ever need help, please don't hesitate to reach out; we're always here.
Best Wishes
Louise

wayne
Totaalscore
  • Sector: Meubels
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Sherbornes Review

Beoordeeld op 3/7/2023

Our overall experience is good and we are using the mobile app more for the drivers timesheets,...

Our overall experience is good and we are using the mobile app more for the drivers timesheets, expenses and vehicle checks which saves time and paperwork.along with the tracking of the vehicles it's a good and easy system to use and has a lot to offer.any issues are dealt with by your staff quickly and the help and communication is good.

Pluspunten

big change was already in use when i joined the company, it was easy to learn and use.alot of aspects to it and some useful tools.

Minpunten

As i implemented the daily walk round vehicle checks on the mobile app which was relatively easy to set up i was disappointed that you can't print off these checks or any defect reports to keep on a manual file.

Antwoord van BigChange

Hi Wayne

Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.

It makes us incredibly happy to know that we were able to help you achieve your goals. Although if you are having issues with vehicle checks, please do reach out to Roadcrew or your Customer Success Manager who will be able to advise on this.

We'll continue working hard to provide you with an excellent experience.

Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise

Hanaan
Totaalscore
  • Sector: Beveiliging en opsporing
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

My Review of BigChange

Beoordeeld op 31/7/2023

I really like using BigChange as it lets everyone update the sites in one central point

I really like using BigChange as it lets everyone update the sites in one central point

Pluspunten

It can be used as a central system for all colleagues and employees.

Minpunten

Without adequate training, it is not the easiest software to use.

Antwoord van BigChange

Hi Hanaan,

Thank you for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.

It makes us incredibly happy to know that we were able to help you achieve your goals. We also appreciate and value your feedback. If you do require further training on the system, please reach out to the Roadcrew team or your Customer Success Manager and they will be able to support you with this.

We'll continue working hard to provide you with an excellent experience.

Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise

Allison
Totaalscore
  • Sector: Facilitaire diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Big change, Big easy.

Beoordeeld op 1/6/2023

Brilliant support provided quickly. It's fast, efficient and easy to use.

Brilliant support provided quickly. It's fast, efficient and easy to use.

Pluspunten

Ease of use, job scheduling is fast, easy and simple. Worksheets can be created to suit job categories and business needs. Fleet management provides reminders when vehicle maintenance is due and daily reports via vehicle checks. Expenses can be attached to work orders in order to set the correct costs for invoicing clients. Vehicle tracking and reporting, financial reports, it's all there in one place.

Minpunten

As our business grows, I'm sure there will be additional features we will come across that would be beneficial but so far I can't say there is anything we don't like. Perhaps the process of adding new resources could be slightly easier.

Antwoord van BigChange

Hi Allison,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system.

Thanks for taking the time to write this review; it means a lot to us.

P.S. If you ever need help, please don't hesitate to reach out; we're always here. Cheers! Louise

Marina
Totaalscore
  • Sector: Facilitaire diensten
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Big change review

Beoordeeld op 7/9/2023

Pluspunten

It adapts to the different areas of the business

Minpunten

There are functionalities in the suggestions that were not implemented/ thought.

Antwoord van BigChange

Hi Marina
Thank you for your feedback, we really appreciate it.
If you would like any help and support in navigating the system and learning any functionalities you are unsure of, please reach out to our Roadcrew team or your Customer Success Manager.
Or email me and I will pass on any feedback. [email protected].
Best wishes Louise

Paulette
Totaalscore
  • Sector: Facilitaire diensten
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Love BigChange!

Beoordeeld op 28/7/2023

Pluspunten

For me personally, Big Change is the most easiest system to use. It has so many simple features that are user friendly and works for the business. In addition to that there is a super amazing team at the other end of the phone who are always on hand to assist you. They are extremely supportive and provide guidance on even the most simplest question. I like the fact that you can do everything on this system, from beginning to end.

Minpunten

At the moment, it completely works for me.

Antwoord van BigChange

Hi Paulette

Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.

It makes us incredibly happy to know that we were able to help you achieve your goals.

We'll continue working hard to provide you with an excellent experience.

Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise

Andy
Totaalscore
  • Sector: Machine- en installatiebouw
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Creator and end user

Beoordeeld op 31/5/2023

Pluspunten

Ease of use, simple interface, packed with useful features

Minpunten

Library could fo with sub categories as it can be a night mare to locate the correct info

Antwoord van BigChange

Hi Andy

Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system.

I have passed on your comments about the library aspect to the Customer Success Team.

Thanks for taking the time to write this review; it means a lot to us.

P.S. If you ever need help, please don't hesitate to reach out; here is my email [email protected]
we're always here. Cheers! Louise

Adam
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

helpful tips

Beoordeeld op 31/5/2023

it has been good and the webinars are very good

it has been good and the webinars are very good

Pluspunten

its nice and easy to use for booking in jobs and you can see what you have done in the past.

Minpunten

you can not search a job from the address if it is in the UNSCHEDULED JOBS list and that would but very helpful

Antwoord van BigChange

Hi Adam,

Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system.

I have also passed on your comments to the Customer Success Team.

Thanks for taking the time to write this review; it means a lot to us.

P.S. If you ever need help, please don't hesitate to reach out; we're always here. Cheers! Louise

stephen
Totaalscore
  • Sector: Machine- en installatiebouw
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Review of Big Change

Beoordeeld op 31/5/2023

Solving scheduling clashes and easy raising of quotes

Solving scheduling clashes and easy raising of quotes

Pluspunten

Ease of navigating the system. Changing from map to schedule etc.

Minpunten

Adding stock and equipment isnt the easiest

Keith
Totaalscore
  • Sector: Fabricage van elektrische/elektronische producten
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Beats the old fashioned paper work

Beoordeeld op 21/4/2023

I cant express enough been an ELECTRICIAN for 30 years how much easier this is

I cant express enough been an ELECTRICIAN for 30 years how much easier this is

Pluspunten

Before i joined KDE it was paperwork all the time to physically have it all in one place timesheets etc is a blessing

Minpunten

Nothing im more than happy with my work tablet

Antwoord van BigChange

Hi Keith,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Customer Marketing Manager

Gary
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Excellent overall.

Beoordeeld op 31/3/2023

Pluspunten

Great for scheduling, administrative tasks are easily accomplished. Features being added continuously.

Minpunten

Exporting data could be more versatile, but this has improved as I've used BigChange and will, I'm sure, improve more as time goes on.

Antwoord van BigChange

Hi Gary,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
P.S. If you ever need help, please don't hesitate to reach out; we're always here.
Best Wishes
Louise

Rob
Totaalscore
  • Sector: Facilitaire diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Dependable Ltd

Beoordeeld op 7/3/2023

We were looking to move away from paper based scheduling and reporting to give a more professional...

We were looking to move away from paper based scheduling and reporting to give a more professional appearance to back the good work we already offer our clients. Big Change offers a great range of features in the platform, a lot of sections can be tailored to fit in with what we were looking to get out of the platform.Our onboarding manager has been excellent, very knowledgeable and has been a massive help in getting us up and running. Also the customer service team is great very responsive and helpful.

Pluspunten

Really good features to enable us to move away from paper based scheduling and reporting. Also the Vehicle tracking and reporting capability is a real plus.

Minpunten

Out of the box has excellent range of features, Did find navigating to certain parts of the planform difficult but this is down to being a new system and will improve as we get used to it, the onboarding manager has been great and has been able to explain and demonstrate ways of getting the results we are after.

Antwoord van BigChange

Hi Rob,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
P.S. If you ever need help, please don't hesitate to reach out; we're always here.
Best Wishes
Louise

Paul
Totaalscore
  • Sector: Machine- en installatiebouw
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

No regrets, simply the best.

Beoordeeld op 28/2/2023

We wanted to reduce paperwork and speed up invoicing. This it has done and more!

We wanted to reduce paperwork and speed up invoicing. This it has done and more!

Pluspunten

Even though we learnt as we went along and improved things massively it is intuitive and usable from day one.

Minpunten

Quite a few server problems in early days but getting better all the time!

Andrew
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Big Change

Beoordeeld op 31/5/2023

Pluspunten

Ease of use, and fast to use, would recommend

Minpunten

Nothing really, easy to use, would Recommend