Jackrabbit Gymnastics reviews

I love that all the rolls are in one place and that it is easy to see weekly views when figuring out schedules for each session

I wish there was a spot to put notes that would stay forever with the person that put them there. Not just the Misc tab.

Also wish we could make it so that 2 different people got emails when customers registered.

Customer support is excellent! The integration of class listing tables on our website is a game changer.

It can be complicated to get the annual registration fee to work properly.

It allows us to access families and payments quickly

Can get a bit confusing if you’re a new user.

The ease of creating classes. Helping me stay organized with payments etc.

Takes too much of my time to archive families. There might be an easier way i just haven’t had the time to figure that out yet. i would love to have an a way too click all that need to be archived all at once.

You can basically manage just about your entire business from Jackrabbit

The system does not allow you to move students to the lead file only families. This means that with families consisting of 3 kids and only one is participating we still pay for all three kids on our monthly billing.

Jackrabbit requires training, but once you are familiar with the format it is very powerful. The customer service is very professional and quick to respond. The online help topics cover almost everything I could ever ask.

I would love to be able to give a “token” to use for open gym or make- up classes. I would also like for the integration of class schedules for online registration to be visually easier for the new customer.

We like the ease of moving between students and classes while working in family accounts. We love the ability to schedule our autopay payments. We love using the task manager it allows us to easily assign tasks to staff and track when they have been completed.

The new dashboard layout does not feel as easy to maneuver around. We do not really like the new calendar it is not as user friendly as the original for our uses.

Once we got into the swing of it all, it helped to keep everything very organized.

It could be slightly more user friendly. But my least favourite thing is that when participants register, their purchase can be stolen right out of their cart until they actually hit the purchase button. This causes a lot of problems for us.

I love that their customer service is always available and willing to help with any issue, question, idea or quick fix.

I wish there were more processing companies that were compatible with JR. Meaning we have local companies here (in our state) with lower processing rates but it would be a pain to manually enter everything every month

The Online Pre-registration and it seems to be user friendly

I do not like the way process it takes to create a report. I preferred the old Dashboard to the New Dashboard. The new Dashboard is confusing. I think the way I have to create a report for example a report on Registration Fees, is very complicated. I would like to just Click on a button that says Registration fees paid from such and such a date to such in such a date. Having to query what I need in a report is complicated.

Ease of set up. Outstanding support. The [sensitive content hidden] reached out and talk to me about the product personally and it really set well with me.

It used to be the constant changes, but I understand.

This software changed my life! It revolutionized the way I run my business!

Would love it if the email platform was a little better

It is easy to use. I like all of the recent inhancements. We have used it for about 7 years now and we are always discovering something new it does.

We would have really liked some one on one training. I believe you have it available but we have not taken advantage of it.

I like the easy to use layout of Jackrabbit and the ability to automate so many of our regular tasks. JackRabbit presents our calendar and class listings in easy to understand formats and allows for quick registration, account management and payments for our customers.

There are some areas in JackRabbit that need an update. Such as events.
And sometimes I feel like we have to go through repetitive steps to do one task.

jackrabbit is very user friendly and for the most part, has everything you need to keep organized!

1. the new home screen
2. the option to have ALL of our staff hiring documents uploaded through jackrabbit. as well as staff training like WHIMS etc

We use Jackrabbit Class to help manage enrollment and tuition payments for a after school program. It's great to have all I need in one place.

When families come back and re-enroll in a new class year after year the system does not allow me to prompt families to update their information. For example when a family registers and say the student is in Kinder and they come back the next year unless the family chooses/remembers to update the information they will be listed as a Kinder unless I make the change internally.

Class Management features, payments, website integration, Zapier integration

Lack of additional mobile friendly options to provide customer with access via mobile devices. Integration options with third party applications (Jackrabbit is increasingly adding more options which is great). It would be great to provide a way to track service requests from customers inside Jackrabitt, requests for make-ups, transfers, cancellations,with email or text integration. We currently manage this type of requests outside Jackrabbit.

It is easy to use as a coach in terms of clocking in and out and taking attendance. It meets most of our needs and is somewhat straightforward. I like that it is easy to connect to a person associated with the business when help is needed.

It's not very intuitive and many of the features fall short of ideal. When issues or suggestions are presented to support staff they are often acknowledged and agreed upon but not actually addressed. The idea portal alone shows how much room for improvement there is, and the fact that some ideas have been voted on hundreds of times and years ago shows that improvements are made slowly if at all.

We love the functionality and reporting it provides. Serves our business well.

I would really like the option to disallow employee time entries in closed pay periods.

We love all of the user-friendly features in jackrabbit. It makes it easy for us to help our customers and for them to take control of their own accounts in many ways.

We are really struggling with the current options to integrate texting. Twilio has been a nightmare to work with although the jackrabbit team has been wonderful in assisting us through the process.

I like how easy it is to schedule/set up new classes, and I like how easy it is to manage both employees and customers.

The fact that you can only automatically apply credit card fees if you use JackRabbit Pay.

I like how it offers so many options of tasks to do.

New updates can be somewhat confusing at times

Ease of payments and registration. Everything I need to track is all in one place.

I set up texting with Twilio which is separate but loved the connection and capability and then it kicked me out and haven’t been able to reinstate the service.

Online registration, automatic drafts for tuition, class rolls

Waitlist option will not automatically notify you when an opening is in a class. You have to monitor it daily, weekly etc