FieldRoutes reviews

I have used both PestPac and ServSuite and this software is by far the easiest to teach and use at a local branch level. It's intuitive nature has extra features has already facilitated a significant drop in our A/R and an increase in customer satisfaction and retention.

The enterprise reporting could still be a little more robust. Their reporting in general is great on the individual branch level and it's very dynamic.

They key features I like most about this product is the ease of use, the migration process coming over was fairly easy with no major setbacks. The customer service is very prompt to address your problems or concerns.

I feel like the Sentricon portion of the software could really use a lot more work. The routing would be more helpful if it were based of actual driving directions. Not proximity.

We used to like that the company appeared to be innovative and flexible. They use to let you use their software in a fashion that best suited your company.

One Simple Reason to Run From This Software: They make significant changes to their software with zero notification to their clients. This requires restructuring how you use their software, retraining your staff how to use their software, and then you need to spend time repairing the damage their change made to how you use their software. All of this; of course, after you discover the changes they made on your own... Days to weeks after they made the change.

User friendly, customizable, and allows for upgrades as needed to suit business needs.

Had a few problems during transition, however the team has been really helpful in resolving issues.

I work with over 40 branches. I like that I can easily jump back and forth from branch to branch. This helps with scheduling.

The software itself could use a facelift. It looks a bit outdated. Sometimes it runs a bit slower than I think it should.

Functionality and online features are what our company needed.

We could have used a better set up with our services, contracts, etc. I do not feel like we use FieldRoutes at an optimal level. We need an explanation on features at a level that we can understand.

What I like most about this software is the ease of inputting. There are so many different fields that allow you to have very specific customer information. This also allows you make very specific reports which are all customizable.

From time to time glitches happen in the software that cause mixups with customers which can become a huge issue.

I like that it will find customers with ease, routing is easy, billing is quick and very simple to send out billing.

That the templates wont allow a 24 hr shift.

Many issues with the software between the updates and glitches. Nothing to say good about.

Many issues with the software between the updates and glitches. Very hard for your team to learn about all functionalities. Many are useless.
Worst part of it is the glitches about invoicing. Many invoices not created. We are leaving this week.

For day to day use it is easy to use. The Customer Service team does an excellent job responding timely almost every time they are contacted. The system is very dependable little to no down time as a result of a ServSuite issue.

If anything requires any sort of programmer to get involved the length of time is entirely to long and no updated are provided. Also, if one client reports an issue that would involve us all, Servsuite does not sent out any sort of bulletin to all their customers, this would be a great idea to assure as little damage as possible when a major issue takes place.

Easy to use great features easy customer interface

Had some navigation issues double billed some customers and duplicated tickets

It is fairly easy to use once you get the hang of it. The mobile app is extremely easy to use. The desktop/browser takes some training because there are so many options but once you get the hang of it, it's not bad at all.

There could be some updates for it to be more user friendly in certain areas. I also wish that it was integrated with QuickBooks as that is what we do our invoicing in.

The web based software has been great. It was easy to use.

The new fieldroutes app is not as user friendly as the old techroutes app and many features in it do not work. I have to use fieldroutes to complete forms because my techroutes app is not working with forms. Then I have to go back to techroutes to finish the service. I am very frustrated with this new app. I have had phone conversation and many emails about this and still haven't fixed the minor problems. In my opinion techroutes seems like what would of replaced fieldroutes. The techroutes app is what made us go with pestroutes. If Fieldroutes was in place last year I do not think we would of chosen Pestroutes.

The software is easy to use, especially when running reports. There are multiple reports that gather any information you could possibly want. It is easy to train & continues to receive updates that benefit our company - employees & customers. It is clean & modern - enough information on each page without making it appear cluttered.

Scheduling could be improved. If a technician arrives at a stop out of order, it does not put it where he clocked in. We then have to review the QA reports just to see how he checked in. The combo of some of the access controls make it difficult for management to ensure employees are not adjusting items they shouldn't - invoices for example.

There are so many features available to use and the "Tips & Tricks" webinars truly help you to learn how to utilize these features to suit your company's needs.

There are some things with billing and invoicing I wish were a little different. It would be nice to customize certain customers needs. Also, would love to be able to print multiple invoices on a customer(s) at a time instead of one by one.

Integration was easy and went quickly. I like the fact that we can schedule, update and invoice everything through Field Routes. There is very little that goes on with a customer that cannot be done through Field Routes. I especially like the customer service I call a lot for help and they are always very helpful.

My biggest concern is that techs seem to have issues with the mobile app mostly with the time clock. We are always having to make corrections with their times. Also at one point they added an option to do estimates but it took away another add-on that we used all the time. I believe they are working on that though, still waiting.

The customer service team if i have questions.

Not being able to set up custom agreements.