Kukui reviews

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76 reviews
- Sector: Automotive
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Love it . Easy to navigate.
Beoordeeld op 1/9/2017
It makes it easy to do our job if we aren't worrying about the web site . Reviews, follow up call...
It makes it easy to do our job if we aren't worrying about the web site . Reviews, follow up call Ect...
Pluspunten
We love the follow up tab. It helps us navigate our call center with less busy work . We are able to pull all
Sorts of reports for making our necessary follow calls .
Minpunten
Some things we don't use yet . More if a time issue in our end we are busy and have to pick what we actually use right now
- Sector: Automotive
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
The all in one pricing makes their services complete for clients, no EXTRA fees!
Beoordeeld op 31/8/2017
Better tracking of customer data. regular sessions with our rep keeps us on top of our information.
Better tracking of customer data. regular sessions with our rep keeps us on top of our information.
Pluspunten
The software keeps our web presence maximised and the customer service allows us to understand the process.
Minpunten
The exchange rate for Canadian clients hurts. Perhaps opening a Canadian office would make your product much more attractive to potential Canadian clients. This is the only "con".
- Sector: Automotive
- Bedrijfsgrootte: 2-10 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
This is ok, it functions well, but I feel that it is a bit overpriced.
Beoordeeld op 6/9/2017
Our website is built for us so we don't have to do it ourselves. Some of the customer tracking...
Our website is built for us so we don't have to do it ourselves. Some of the customer tracking is beneficial.
Pluspunten
Our contact is easy to work with and prompt at getting answers for us. I am able to adjust minor things on our site as needed.
Minpunten
It is very clunky. There are some things that I think could be easier to use when updating the website. There have been some basic needs that we have not been able to get answers to. While we like working with our representative, because she is not "website" trained, some of my questions don't make sense to her so it's sometimes a challenge to get answers.
- Sector: Automotive
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Kukui provides so much more than a website. The entire platform is amazing.
Beoordeeld op 8/9/2017
It is an integral tool in assessing our customer base, phone calls, leads, ROI, web-site, coupons,...
It is an integral tool in assessing our customer base, phone calls, leads, ROI, web-site, coupons, communication..... This web-site and platform does almost everything.
Pluspunten
The dashboard is a tangible tool to help me maintain my customer base, improve performance, measure profitability.
Minpunten
I would like to be able to text updates to individual customers while their car is being serviced or repaired.
- Sector: Automotive
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
great source to take care of our website without any worries
Beoordeeld op 8/3/2018
pretty good so far, the only challenge so far is just that we changed our representative, and we...
pretty good so far, the only challenge so far is just that we changed our representative, and we have been very happy with our current one
Pluspunten
Our website looks very nice and is user friendly, exactly what we are looking for. We get to pick and choose what we want and they design, and even coupons. Very happy with this service.
Antwoord van Kukui
Hi Alex
Thanks for trusting Kukui with your website.
- Sector: Automotive
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Responsive team
Beoordeeld op 7/9/2017
In depth marketing reports and the data. The ability to tweak offers and update simply.
In depth marketing reports and the data. The ability to tweak offers and update simply.
Pluspunten
Adaptability. I love that we can make changes immediately that reflect the operational enhancements. New pictures, hours of operation etc. Adaptability. I love that we can make changes immediately that reflect the operational enhancements. New pictures, hours of operation etc.
Minpunten
Have discovered some mapping inconsistencies that should not have happened for the length of time until my discovery.
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
Overall good quality
Beoordeeld op 6/9/2017
Pluspunten
Customer database is easy to understand, maintenance scheduling and vehicle tracking are a great to use.
Minpunten
It would be helpful to see a much more interaction with Google, yelp and other review based sites. The reviews i receive from the website are great but they not influence new clients like Google or yelp.
- Sector: Automotive
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Kukui has been a wonderful tool to help manage and get the most out of our business.
Beoordeeld op 31/8/2017
Easy to access and understand data, clean design, helpful and friendly staff.
Easy to access and understand data, clean design, helpful and friendly staff.
Pluspunten
It is easy to use, has great graphs and charts full of helpful information, and the staff is very friendly and attentive.
Minpunten
I wish they could integrate more of my shop's operating system, however each month they add more features and integration.
- Sector: Automotive
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
KUKUI IS VERY EASY TO USE AND NAVIGATE.
Beoordeeld op 6/9/2017
BEING ABLE TO TRACK OUR CUSTOMERS NEEDS AND UPDATE THEM WHEN SERVICES ARE UPCOMING AND NEEDED. ALSO...
BEING ABLE TO TRACK OUR CUSTOMERS NEEDS AND UPDATE THEM WHEN SERVICES ARE UPCOMING AND NEEDED. ALSO SEEING WHERE OUR NEW CUSTOMERS ARE BEING GENERATED FROM.
Pluspunten
THE DASHBOARD THAT UPDATES ME ON OUR PERFORMANCE MONTHLY GOALS. ALSO THE MISSED LEADS SECTION TO MAKE SURE WE DON'T EVER LET A MISSED EMAIL OR PHONE CALL SLIP THROUGH.
- Dagelijks 2+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Kukui is a great source of customer relationship building and correspondence
Beoordeeld op 6/9/2017
Customer retention
Customer retention
Pluspunten
the ease of use and the ability to stay in close contact with my customers in regard to scheduling and services
Minpunten
I don't really have any , the schedule could maybe be a tad bit better if it were able to let the customer know when certain slots are full
- Sector: Automotive
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Everything in one package. Easy to use, great dash board.
Beoordeeld op 31/8/2017
better work flow, better web site
better work flow, better web site
Pluspunten
Have someone who knows what to do helping you out, You get a great return on your investment. Great website.
Minpunten
Have to make sure when changing prices that all, post cards e-mails, reminders are updated at same time
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
We LOVE Kukui!
Beoordeeld op 28/8/2017
Pluspunten
Kukui is easy to use! The team at Kukui is great to work with and extremely well versed not only in websites and SEO work but also what works in the automotive industry! I highly recommend!
Antwoord van Kukui
Thanks Nikki
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
The one time putting all your eggs in one basket pays off!
Beoordeeld op 31/8/2017
Pluspunten
Bundling all your marketing data into one dashboard makes it so easy. Margie is great! I enjoy going over our data monthly with her help. After trying other options this is the best!
Minpunten
It does so much I forget about some features. I am not good at marketing so creating emails to generate interest is not my favorite.
- Sector: Automotive
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
so far my experience with kukui has been very positive.
Beoordeeld op 7/9/2017
We can get a quick overview of our performance compared to previous performance. The ability to...
We can get a quick overview of our performance compared to previous performance. The ability to sit down with our service writers and let them hear themselves on phone calls has made huge improvements in how they work with customers on the phone.
Pluspunten
the customer support is great. the amount of data that is readily available in an easy to digest format is great.
Minpunten
switching from panel to panel can be slow and unresponsive at times. refreshing the page helps. I can't think of anything else at the moment.
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
My shops were early adopters to the Kukui platform. I can imagine life without Kukui!
Beoordeeld op 31/8/2017
Pluspunten
The information on the dashboard allows my management team to make clear, accurate decisions on how we spend our marketing dollars.
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
Very robust site and helpful staff.
Beoordeeld op 31/8/2017
Pluspunten
The ability to track the phone call to the sale and to be able to hear the phone conversations. Staff is very accommodating
Minpunten
It's a lot to learn. But that's a good thing too! It's dependant on emails exclusively for customer contact.
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
My representative is very attentive and is always available.
Beoordeeld op 6/9/2017
Pluspunten
Dashboard is easy to navigate. I love how I can measure success of certain campaigns by using the filters. Also, listening to our phone calls has really helped to train our staff how to turn leads into customers.
Minpunten
I would like to be able to upload photos onto the website myself. Other than that, there really isn't anything I would change about the product /service
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
We use it for so many different things, and it helps with customer management so much.
Beoordeeld op 31/8/2017
Pluspunten
I like the scheduling functions and the ability to listen to recordings. It helps to manage my staff and customers. The ability to track all of the data and run reports is useful, as well.
Minpunten
The dashboard is a little difficult to navigate, but operable. I would prefer if there was an easier way to do rescheduling if an appointment is not available.
- Sector: Automotive
- Bedrijfsgrootte: 2-10 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
We are very happy with Kukui especially with the customer service.
Beoordeeld op 31/8/2017
new customers. Ease in reaching out to existing customers.
new customers. Ease in reaching out to existing customers.
Pluspunten
since I am not terribly experienced with these programes it is important that it be easy to use and understand. I find Kukui to be a great fit for our shop.
Minpunten
there have been a few times i would like more ease with texting directly from the program, otherwise I can't think of any negatives.
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
Love my experience with Kukui.
Beoordeeld op 6/9/2017
Pluspunten
Every member of the staff which I have met has turned to a friendship. I especially love customer rep.
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
Great to work with, good communication
Beoordeeld op 6/9/2017
Pluspunten
User friendly, easy to use software, easy on the eyes, customers like the look of our website, easy to get reviews.
Minpunten
not easy to decide a design plan with all the options you give to us for the website. but that's not really a bad thing
- Sector: Automotive
- Bedrijfsgrootte: 2-10 werknemers
- Maandelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Haven't been disappointed once.
Beoordeeld op 31/8/2017
We needed to update our marketing from the 90's to the new century. Kukui was the perfect solution...
We needed to update our marketing from the 90's to the new century. Kukui was the perfect solution to get us doing the things we need to do to get ourselves in front of today's customers.
Pluspunten
I love the all in one aspect. There is so much SEO and Marketing help all in one simple service. The customer support has been perfect. My questions are resolved quickly and professionally. I was originally worried that there was a lot of over promising, and I would experience a lot of under delivery. This has not been the case. I am very happy with Kukui, and I would definitely recommend the service
Minpunten
There are a few features that i would like to see integrated, or made a little easier to use. But for the most part, I don't have any complaints. Oh, I would like to see this product in other industries. I work for more than one business and wish I had this for my other businesses.
- Sector: Automotive
- Bedrijfsgrootte: 2-10 werknemers
- Wekelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
The numbers I need at my fingertips.
Beoordeeld op 31/8/2017
Marketing mastery.
Marketing mastery.
Pluspunten
It helps me to keep track of my marketing easily and quickly. So when I talk with my coach, he also has access to the platform and we can discuss performance issues with full knowledge laid out in front of us.
Minpunten
I would like to see some industry benchmarks or a clear description of what those benchmarks are and maybe a suggestion or two about solutions.
- Sector: Automotive
- Bedrijfsgrootte: 2-10 werknemers
- Anders 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Very happy with the process from creation to support
Beoordeeld op 31/8/2017
Pluspunten
I like the flexibility to be able to update and make changes to the site by simply emailing our rep.
We also appreciate the expertise and in suggestions to make the website its best.
Minpunten
We do not have a compatible POS to work with all that Kukui offers. We would like to use the tracking information that links with the POS.
- Sector: Automotive
- Bedrijfsgrootte: 2-10 werknemers
- Maandelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Kathy with Kukui has been phenomenal. They can customize anything and never say no
Beoordeeld op 6/9/2017
better web presence than I've ever had before
better web presence than I've ever had before
Pluspunten
The reports seem unbiased like others I have worked with in the past. They can nail down exactly where the leads come from. I like how easy it is to write a blog.
Minpunten
Sometimes it works slowly. Difficult to tell if new customers are from web or from my postcards that I send out