Fleet Complete reviews

Great Trackability and Scaling, Ease of use

I currently do not have any issue's with the software

I do like the software if it were fully and properly functionable however it is not... we have been with FC since may of 2019 and have had unbelievable issues. IFTA reporting issues. non working cameras, not properly tracking drivers with trucks, ODM reporting issues, other reporting issues. all issues have been sent to support over and over again and they never get fixed. at this point I feel like we were sold a faulty product. amongst things not working we got stuck paying for features that don't work or that are not of use to us. the people I work with directly that are assigned to my account are great but whomever they send higher up support tickets to seem to not know their own product or how to fix it. this switch to your software has been a major headache and has made my job very difficult on a daily level.

same as above, also it is very much so a hassle to have to use a different app for all the functions. due to this specifically (since we were not told they were all on different apps) we will be and have cut out a lot that we were wanting. having to use any different apps multiple times per day is not convenient for any driver.

PM reminders are great. Reports which inform you of how the fleet is being driven, Idle times etc...

A little finicky on the web based app. Not super easy to navigate to certain functions

It was a great way to track our trucks. It used different icons to differentiate different assets. You could go back as many days as you wanted to see where a truck had went.

The app had many delays and lagged. It was slow to catch up. It also didn’t have real time tracking.

Ability to track and monitor assets and fleet - Speed, harsh breaking, Rapid acceleration are some of the options available. You can also do a breadcrumb trail monitor on assets to determine where they have gone and what route they took to get to their destinations

The mobile app is very clunky and buggy, often crashes and has not improved at all over the years. GPS system in the vehicle often gets unplugged by technicians and not reinstalled after service.

It was easy to install in our trucks, and the drivers find it easy to navigate for the most part.

Once in a while it will switch the driver from off duty to on duty for no reason. It's an easy fix, but does take time away from the driver when they have to edit.

Ability for detailed reporting.

Ability to preset peramaters.

Slow to update ( 2 minutes) We wish it could be real time

Costly in larger fleets

Works for what we need, priced well. Ease of function and gathering reports. Customer servide is top notch.

Habe not had any issues other then the web based help site. The representative help is phenomenal.

Nice interface on PC, Plotting Points on the map is nice. Geofencing if you need it. Poor customer service and locked in contracts.

First, the delivery was delayed by about 1.5 months, then the equipment we received required professional installation, it was not plug and play. The interface was lovely, unless you are using a phone app or a macbook. It only works with the nice interface on a PC. The vehicle diagnostics is not available. We cannot get live vehicle tracking.

I guess the asset sensors, but who knows how accurate those thing are. Considering all the other problems I could care less about that Feature

Dash cameras seem to catch everything except crashes. 3 different incidents have happened to our drivers and not one was caught on camera. Good luck trying to get the footage from tech support. More than likely you will hear it has been escalated to tier 2 tech support where you will never hear about it again. By the way no one in tier 2 tech support will talk to you.

When it works the reporting is good. The application is so unreliable, I cannot depend on knowing where my vehicles are at any given time.

The application is a complete failure. Do not sign a contract. I have vehicles that have not reported for months. Even with replacement devices to upgraded technology, still no tracking available. I have ask for refunds for a vehicle that did not report for 3 months from March to June 2017. As of November still no refund.TOTALLY UNRELIABLE.

we do enjoy the ability to run various in depth reports . The interface is simple, and easy to use.

i would like to see the vehicle location update a bit more real time. At times when live tracking or archive tracking vehicles' locations the gaps are a bit large.

We choose fleet complete because they were affiliate with AT&T wireless who has provided excellent communication service for our company since 2007. Unfortunately we found that AT&T made a VERY POOR choice with their partnership with Fleet Complete.

extremely not user friendly. Huge delays with reporting. We go days without receiving updates on some of our vehicles

The ability to label vehicles and drivers as needed is very convenient. Tracking vehicles on map is easy.

Reports are not as customizable as needed. Would like to be able to get daily timecard report without additional effort.

GPS info was accurate and timely .That's about it otherwise they are horrible

been trying to cancel for 6 months and they will not cancel. They say you have to talk to a retention team specialist before you can cancel but they never answer emails or phone calls.

Since we use Fleet complete we have peace on mind, we can see exactly where is each of our unit with out the necesity to call the driver, we can see the driver performance and everything is just one click away.

Everything is awesome, the devices are made with a good quality and the signal is great

Allows us to track where the staff has been.

lag time on finding trucks and staff. Reporting structure and not very user friendly. We anticipated more up to date information.

Being able to keep track of our techs while they are on the road. It's easy to assist customers with estimated arrival times if we know where the techs are located.

Sometimes it seems to take a while to update.

That I am able to track my technicians at all times. I love the breadcrumb feature.

That at times it takes longer to update than I would like.

I love the easy setup and the administration side of the software. We currently have this deployed and used daily on 3 vehicles with no issues. It works great for areas with very little to no cell service. It will upload the trips once in service.

I’d like the plug in to clip to the OBD Port and be a bit smaller so it is less noticeable. Other than that, solid product, worth it!

If everything worked this software would be excellent. Very competitive pricing.

The software does not track your assets in real time, often taking hours to update, if information updates at all. Many units stop working for no reason. Odometers are progressively off. They are in the middle of transitioning from as desktop to a web-based platform and they do not work well together. My first invoice was 293 pages long. Units work off AT&T and the signal is poor in Midwest.