Fleet Complete reviews
Fleet Complete
Totaalscore
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283 reviews
- Sector: Management non-profit organisaties
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Positive Review
Beoordeeld op 5/11/2019
The initial meeting with the account managers here at my office was great, the software was equally...
The initial meeting with the account managers here at my office was great, the software was equally amazing.
Pluspunten
What I liked most was the ease of use. The dashboard was very user friendly.
Minpunten
For the use I needed, I honestly had no cons working with this program.
Antwoord van Fleet Complete
Hi Cal! Your 10/10 rating means a lot to us here at Fleet Complete. We're thrilled to know you have enjoyed using our system, as well as your meetings with our team. We're happy to have you on board and hope you continue to use and enjoy our program. Thank you!
- Sector: Vervoer/over de weg/per spoor
- Bedrijfsgrootte: 5.001-10.000 werknemers
- Anders 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Accurate Fleet Visibility
Beoordeeld op 10/12/2018
The software has really helped us monitor fleet on the ground and control all activities with ease...
The software has really helped us monitor fleet on the ground and control all activities with ease using mobile devices . Field staff management, job allocation to idle drivers has been made easy.
Pluspunten
One is able to see the location of vehicles, the progress, see all vehicles and their routes and monitor their movement in real time.
Minpunten
The mobile application keeps failing hence tracking becomes difficult.
Antwoord van Fleet Complete
Thank you very much for your review! Please reach out to us with regards to the application problems you're having, and we'll do our best to fix it for you.
- Sector: Bouw
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Horrible Customer service
Beoordeeld op 6/3/2024
Its been horrible-I wouldn't tell my worst enemy to do business with them.
Its been horrible-I wouldn't tell my worst enemy to do business with them.
Pluspunten
GPS info was accurate and timely .That's about it otherwise they are horrible
Minpunten
been trying to cancel for 6 months and they will not cancel. They say you have to talk to a retention team specialist before you can cancel but they never answer emails or phone calls.
Antwoord van Fleet Complete
We appreciate hearing from all of our customers and use every comment as an opportunity for improvement. We remain committed to delivering a better experience for everyone. For immediate support, please visit our website to get in touch.
- Sector: Vervoer/over de weg/per spoor
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Awesome product and service!!!
Beoordeeld op 15/2/2019
It is awesome. I'd write home about it!
It is awesome. I'd write home about it!
Pluspunten
Ease of use and functionality. It works extremly well
Minpunten
reporting times were very long and annoying
Antwoord van Fleet Complete
Hi David! Thank you for the kind review. We're grateful to have your seal of approval - It really means a lot to us here at Fleet Complete! We look forward to continuing to provide you with excellent products and services in the future.
- Sector: Telecommunicatie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Survey
Beoordeeld op 1/3/2019
Great
Great
Pluspunten
Great Trackability and Scaling, Ease of use
Minpunten
I currently do not have any issue's with the software
Antwoord van Fleet Complete
We're thrilled to hear everything is working smoothly for you, Angela! Thanks for taking the time to leave us this review. We hope you continue to use and enjoy your Fleet Complete solution in the future.
- Sector: Vervoer/over de weg/per spoor
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Terrible Product, Terrible Customer Service, Uncaring and Unresponsive to Valid Complaints
Beoordeeld op 1/3/2022
Inferior service, predatory practices. We started out using BigRoad, which was somewhere between...
Inferior service, predatory practices. We started out using BigRoad, which was somewhere between bad and terrible. They up-sold us on their "improved" technology, which is Fleet Complete. We stupidly signed up. Paid thousands for our 25 trucks. The service was so bad we had drivers quitting. We would have drivers showing going from sleeper berth to driving / on-duty 30 or 40 times during a 10 hour break. FC seemed to think this was no big deal. When DOT inspectors roll their eyes or make a face when you tell them you have Fleet Complete, you know the problem goes much deeper than your own experience. I was told when we were talked into "upgrading" from BigRoad to Fleet Complete, that we were only committed to a single year at a time. The contract reads "3 Annually Terms" which I have never seen before on a contract, but given the verbal information I received, I took that to mean what I was verbally told, that I could cancel the contract at the end of any yearly period. I told
Pluspunten
Telematics were decent. Likes the fact we could read fuel levels in each truck.
Minpunten
ELD would spontaneously show drivers moving from sleeper berth to driving 30 - 50 times in a 10 hour rest period. This created massive issues with drivers being angry about having to spend a half hour or more editing logs before they could drive. Issues with the ELD sending logs to inspectors. We had a truck put out of service once becasue the system wouldn't transfer logs. I called tech support and they gave the same canned response we always got when we called... "We are working to resolve the issue"
- Sector: Telecommunicatie
- Bedrijfsgrootte: 5.001-10.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 4.0 /10
Fleet..not so complete
Beoordeeld op 30/10/2019
Overall a decent experience, but value for money is where they lack… With the number of vehicles in...
Overall a decent experience, but value for money is where they lack… With the number of vehicles in our fleet we should have our issues resolved immediately
Pluspunten
Ability to track and monitor assets and fleet - Speed, harsh breaking, Rapid acceleration are some of the options available. You can also do a breadcrumb trail monitor on assets to determine where they have gone and what route they took to get to their destinations
Minpunten
The mobile app is very clunky and buggy, often crashes and has not improved at all over the years. GPS system in the vehicle often gets unplugged by technicians and not reinstalled after service.
Antwoord van Fleet Complete
Hi there! Thank you for your review and feedback. We will be sure to share your thoughts with our team for consideration. Should you ever be experiencing issues with the mobile application or re-installing our devices, please get in touch with our Support department at 1-800-220-0779 ext. 2 or via email at [email protected]. We'd be more than happy to investigate. If there's anything else we can do to improve our system, please feel free to let us know at [email protected]. Thank you.
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
We continually have software issues. Tech support advises us to reload the software, weekly!
Beoordeeld op 8/3/2018
Pluspunten
Different colors on maps for types of vehicles which is helpful in readily identifying the fleet.
When I need it. I have to reload it. Not very dependable if takes such an effort! I haven't had this problem with other tracking packages we have used! They continually advise me to remove the software and reload it, but I have other things to do. I am going to have to look different supplier!
Minpunten
When I need it. I have to reload it. Not very dependable if takes such an effort! I haven't had this problem with other tracking packages we have used! They continually advise me to remove the software and reload it, but I have other things to do. I am going to have to look different supplier!
When I need it. I have to reload it. Not very dependable if takes such an effort! I haven't had this problem with other tracking packages we have used! They continually advise me to remove the software and reload it, but I have other things to do. I am going to have to look different supplier!
Antwoord van Fleet Complete
Thank you for your honest feedback, we appreciate it. We continue to improve our software to match our customer needs. We do offer virtual training to ensure you get the most out of our products and to guide you through some of the processes involved, so please don't hesitate to reach out to us.
https://www.fleetcomplete.com/en/support/training/
- Sector: Vervoer/over de weg/per spoor
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Stay away from this company.
Beoordeeld op 4/6/2022
Very bad company. no customer support at all. no management to fix the problem.
Very bad company. no customer support at all. no management to fix the problem.
Pluspunten
I don't see anything. it's been two months my device not working no one try to fix the problem.
Minpunten
Customer service and support and specially no management to see why this case number is issued and nobody fixed the problem from past two months yet.
- Sector: Automotive
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
GreatEady Software
Beoordeeld op 20/12/2018
Pluspunten
Simple dashboard to get all the info you need
Minpunten
Nothing. Product work as it should. Very happy
Antwoord van Fleet Complete
We're glad to hear everything is working smoothly for you and that you are a satisfied Fleet Complete user. Thanks for the excellent review and feedback!
- Sector: Verzekeringen
- Bedrijfsgrootte: 201-500 werknemers
- Wekelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 8.0 /10
Sustainability is our future
Beoordeeld op 30/10/2023
I am not in the role of administrator or person in charge. Therefore, using the program is a pure...
I am not in the role of administrator or person in charge. Therefore, using the program is a pure pleasure for me.
Pluspunten
It is surprisingly fast software. Usually such systems are very sleepy.
Minpunten
The text on the screen is too small. But maybe I don't know how to set it up myself.
Antwoord van Fleet Complete
We’re pleased you find the software impressively fast and appreciate your note on text size. If you ever have additional questions, please visit our website to get in touch. We value your feedback and look forward to continuing to support your needs.
- Sector: Landbouw
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Cannot cancel service
Beoordeeld op 25/1/2023
Horrible. No customer service. Cannot cancel service- have never been able to utilize service due...
Horrible. No customer service. Cannot cancel service- have never been able to utilize service due to poor connectivity and overage use at time of connection. Have spoken to fleeet complete and ATT reps but no resolution. Continual billing with ABSOLUTELY NO SERVICES PROVIDED!!!!
Pluspunten
None- nothing- have not been able to use service at all. Have been billed for almost one year and cannot cancel with ATT or Fleet Complete- each Fleet Complete rep says they’ll make a note. All ATT reps say they cannot cancel or that they’ll cancel and credit our account. Trackers have been suspended in hopes of waiting on cancellation but it never happens. We’re to the pony of seeking legal advice because there is no end to billing for a device we have NEVER USED!!! I have emails to verify all written communication.
Minpunten
Have tried cancelling this service through ATT & Fleet Complete numerous times via phone, email, and online.
Antwoord van Fleet Complete
Thank you for sharing your experience. We understand the need for clear resolution and want to ensure you receive the support you require. Please reach out through our website for further assistance.
- Sector: Vervoer/over de weg/per spoor
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Quick to sell you on no help to fix it
Beoordeeld op 9/4/2020
My whole personal experience with big road has been terrible from day one. every other day devices...
My whole personal experience with big road has been terrible from day one. every other day devices malfunction.
Pluspunten
I guess the asset sensors, but who knows how accurate those thing are. Considering all the other problems I could care less about that Feature
Minpunten
Dash cameras seem to catch everything except crashes. 3 different incidents have happened to our drivers and not one was caught on camera. Good luck trying to get the footage from tech support. More than likely you will hear it has been escalated to tier 2 tech support where you will never hear about it again. By the way no one in tier 2 tech support will talk to you.
Antwoord van Fleet Complete
Hi Justin! Thank you for bringing this to our attention. We're so sorry to hear of your experience with our VIsion product and the difficulty in reaching a resolution with our team. We've looked into your tickets and shared your feedback with our management. Someone from our Customer Success department will be giving you a call shortly to discuss this further and see how we can resolve this. If there's anything we can do in the meantime, please don't hesitate to call us at 1-800-220-0779 or email [email protected] for assistance. Our sincerest apologies once again.
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
I had a defective Device; Tech Support took me in circles for 5 months with no replacement...
Beoordeeld op 30/3/2022
Sadly, one of the devices did not work starting November 16, 2021 and after 3 separate technical...
Sadly, one of the devices did not work starting November 16, 2021 and after 3 separate technical support cases being opened over a 5 month period to fix the device they repeatedly did nothing and never updated me on the progress even though they said they would email me, call me back, they said they would "escalate the case to the next level to review if the device needs to be replaced., and they said they would speak to their supervisor about fixing the issue.
Pluspunten
I liked the selling point of the app where I can track my trucks delivering product to clients.
Minpunten
The FT1 device does not work well. one of the device stropped working and I could not get technical support that fixed the issue. They kept saying they were escalating the case to the next level to see if I need a replacement but nothing would come of it(I would wait one month).
- Sector: Bouw
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Bait and Switch - Absolutely Worst Ever
Beoordeeld op 22/6/2019
Where do I start... Poor customer service; false advertising; low quality; slow response times...
Where do I start... Poor customer service; false advertising; low quality; slow response times (sometime never); lack of competence; and, very inept in business operations.
Pluspunten
Still trying to find a silver lining in the product.
Minpunten
When I talked with AT&T Representative and they pushed me over to Fleet Complete, representative., our representative was very responsive and guaranteed their devices would work on our fleet for tracking location and maintenance intervals. After the sale and several issues, she has not been in contact and continues to avoid getting the issues resolved. Had to rate the software when I was lied to and it isn't providing the service as advertised.
Antwoord van Fleet Complete
Hi Rodney! We are so sorry to hear about your experience. We take our customer feedback very seriously and I have escalated your concern. Someone will be in touch shortly at the number we have on your account to discuss this further and see how we can make it right. We sincerely appreciate you taking the time to reach out to us and are hopeful we can improve your experience moving forward.
- Sector: Bouw
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Horrible Customer Service
Beoordeeld op 4/6/2021
Worst customer service I have encountered. After 2 months of attempting to address a unit not...
Worst customer service I have encountered. After 2 months of attempting to address a unit not working, I requested an early cancellation. It has been 1 1/2 years and can never get them to respond. Promised over the phone (after extensive wait times just to reach someone) that someone would call me and they never do. finally contacted AT&T (that is who the billing is through) and got them to cancel. Still working on being refunded for all the fees paid for a product that didn't work. THERE ARE MUCH BETTER ALTERNATIVES - THIS IS NOT A GOOD COMPANY TO WORK WITH.
Pluspunten
It was fairly easy to install and use - when it actually was working
Minpunten
Service is inconsistent with severe lags at times. I would have times it showed a vehicle at locations 10 miles apart at the same time. Hardware was unreliable and no customer service. I had a unit not working for 2 years.
- Sector: Computer- en netwerkbeveiliging
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 2.0 /10
Thoroughly disappointed with the support as well as the inability to correct overcharges!
Beoordeeld op 19/2/2021
Working with Fleet Complete through AT&T has been a nightmare! I have a minimum of 30 hours in...
Working with Fleet Complete through AT&T has been a nightmare! I have a minimum of 30 hours in trying to correct billing issues. The only competent team member who was willing to resolve issues is no longer with the company. My emails go ignored, I lose account access regularly and I have been overbilled by $600. AT&T can't do anything without speaking to Fleet Complete and visa versa. The product is decent albeit basic and outdated but for our needs it works. The account and product support is horrendous and in all honesty is teetering on the edge of fraud.
Pluspunten
It meets the bare minimum needs for tracking and reporting but that's about it.
Minpunten
Basic account features with no customization for account access. They are quick to complete a sale but then have no concerns about delivering the product they have promised.
The units regularly do not capture the drives in their entirety.
- Sector: Automotive
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Terrible product and customer service
Beoordeeld op 1/12/2016
The software is slow, really only works for one vehicle. We have been having a specific problem...
The software is slow, really only works for one vehicle. We have been having a specific problem with the software since June and it is still not resolved despite having opened a ticket with them several problems. They seem sincere about solving the problem and then eventually forget about it. Thus begins the process of calling them again and trying to again to get it resolved. will be asking for a refund for the time we have had this problem. Maybe this review will get someone's attention that can actually push some buttons and get this issue fixed.
Pluspunten
Nothing worked well
Minpunten
They cannot solve a problem that we have had since June at least. I have to keep calling them and re-opening the ticket. For some reason, they think that after I notify them of a problem and enough time has passed they feel they can give up and close the ticket.
Only works for one vehicle. Cannot schedule multiple vehicles separately.
Software is slow
- Sector: Automotive
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 9.0 /10
PARTS FLEET TRACKING
Beoordeeld op 28/10/2019
CUSTOMERS ARE GETTING QUICKER ANSWERS TO WHERE THEIR PARTS ARE, THEREFORE, IMPROVING OUR CUSTOMER...
CUSTOMERS ARE GETTING QUICKER ANSWERS TO WHERE THEIR PARTS ARE, THEREFORE, IMPROVING OUR CUSTOMER SATISFACTION.
Pluspunten
THIS IS A GREAT TOOL. I LIKE THE EASE OF USING THIS TO TRACK DRIVERS. THIS TOOL ALLOWS US TO BETTER SERVICE OUR CUSTOMERS AND CUTS DOWN ON WAIT TIME FOR CUSTOMER TO FIND OUT WHERE THEIR PARTS ARE.
Minpunten
DOESN'T UPDATE AS QUICKLY AS I WOULD LIKE.
Antwoord van Fleet Complete
Hi Keith! Thanks for taking the time to leave us a review. Your feedback is valuable to the work we do day in and day out, and will be shared with our team. If there's anything else we can do to improve the Fleet Complete experience for users like yourself, please don't hesitate to let us know at [email protected]. Thank you!
- Sector: Vervoer/over de weg/per spoor
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Essential tool for our everyday business
Beoordeeld op 29/10/2019
- fleetcomplete has increased our overall efficiency
- we rely on fleetcomplete for our overall...
- fleetcomplete has increased our overall efficiency
- we rely on fleetcomplete for our overall driver safety and work alone policy
Pluspunten
Knowing where my trucks are at all times
Minpunten
The system is not as user friendly as I would like. We have issues with our GPS units powering on and off in the trucks.
Antwoord van Fleet Complete
Hi Jeff! Thanks for the review. We'll share your thoughts about the user experience with our team for consideration. As for the issues with the devices, please contact our Technical Support department at 1-800-220-0779 ext. 2 or via email at [email protected] so we can help get you back on the right track. Looking forward to assisting you!
- Sector: Openbare veiligheid
- Bedrijfsgrootte: 51-200 werknemers
- Wekelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
A lot of Bells and Whistles
Beoordeeld op 24/10/2019
It was ok. The app seemed to be making strides. We were committed to Chromebooks and this required...
It was ok. The app seemed to be making strides. We were committed to Chromebooks and this required a PC. If it's web-based, it would be much better.
Pluspunten
This software gets you all the features and functions of the biggest GPS providers. The app is getting better and better.
Minpunten
At the time I was using it, it was not web-based and required a program to run. All the bell and whistles cluttered the use. GPS can do a lot, but we really only need it to see where a vehicle is or was. Very little need for features like Geo-Fencing.
Antwoord van Fleet Complete
Hi David! We appreciate your honest feedback and will be sure to pass your thoughts on to our developers for consideration. You'll be happy to know that we now offer a web-based version of our application that is accessible at www.web.fleetcomplete.com. We are continuously working to improve our system for users like yourself and invite you to share any additional suggestions you may have for us by emailing [email protected]. Thank you kindly for your review.
- Sector: Groothandel
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Great way to track and monitor your fleet
Beoordeeld op 31/10/2019
Pluspunten
PM reminders are great. Reports which inform you of how the fleet is being driven, Idle times etc...
Minpunten
A little finicky on the web based app. Not super easy to navigate to certain functions
Antwoord van Fleet Complete
Hi Eric! We're pleased to know you've been using the Fleet Complete system for over 2 yearrs and have an overall positive experience and will share your feedback of the web application with our development team for consideration. We're always working to improve our system, and feedback like yours is valuable to the work we do. Thank you kindly for the review.
- Sector: Internet
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Daily Fleet Complete
Beoordeeld op 25/10/2019
Pluspunten
That I am able to track my technicians at all times. I love the breadcrumb feature.
Minpunten
That at times it takes longer to update than I would like.
Antwoord van Fleet Complete
Hi Courtney! Thanks for rating the Fleet Complete software 10/10. We're thrilled to know you are finding our solution useful to your business needs. We'll also be passing off your feedback regarding updating time to our developers for consideration. You are always welcome to share your suggestions for improvement with us at [email protected]. We'd love to hear from you!
- Sector: Sport
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 10.0 /10
Fleet Complete
Beoordeeld op 5/11/2019
Pluspunten
The ability to track physical location and maintenance items for vehicles is crucial for our motor pool operation. Not only does it help with the day to day operations, it helps preserve our vehicles long term.
Minpunten
I do wish that the automated reports could point out items such as low tire pressure, low DEF, etc.
Antwoord van Fleet Complete
Hi Pearson! We're grateful to receive your 10/10 rating of the Fleet Complete system. Thanks for the feedback regarding the reports - we'll be sure to let our engineers know of your request. Thanks for taking the time to leave us your review.
- Sector: Bouw
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
A Big Mistake
Beoordeeld op 20/5/2019
Unfortunately, my experience has been horrible. The customer service people have been great but in...
Unfortunately, my experience has been horrible. The customer service people have been great but in 6 months I do not have any solutions to my problems.
Pluspunten
If everything worked this software would be excellent. Very competitive pricing.
Minpunten
The software does not track your assets in real time, often taking hours to update, if information updates at all. Many units stop working for no reason. Odometers are progressively off. They are in the middle of transitioning from as desktop to a web-based platform and they do not work well together. My first invoice was 293 pages long. Units work off AT&T and the signal is poor in Midwest.
Antwoord van Fleet Complete
Hi Larry! We appreciate your honest feedback and have shared this with our team. We are always striving to improve not only our system, but the experience of our customers as well. Someone will be in touch shortly at the number we have on your account. We'd love to discuss these challenges with you further and hopefully assist in improving your experience with us moving forward. Please don't hesitate to reach back out to us if you do have any additional feedback you'd like to share or anything else we can do for you as a Fleet Complete user. Thank you for taking the time to leave us a review.
