NinjaOne reviews

De oplossing is erg compleet en actief in ontwikkeling. Documentatie is goed voor elkaar en de regelmatige updates bevatten veel nuttige zaken. Je ziet dit ook terug in een transparante roadmap.

Prijs kan voor startende MSP'ers aan de hoge kant zijn in vergelijking met andere oplossingen, maar de functionaliteit en actieve community maken dit goed.

Cleanliness of design was nice. Actively developed

Things that were not present were described as forthcoming, but no roadmap at the time.

Excellent portal interface, that is so clear and concise for everyone to use. The patch management and asset information is top notch. The features and functionality of the platform are also superb and always being added to.

Nothing, the platform works so much better than the RMM software we replaced.

The interface once you get used to it is super fast and responsive. Great feature set, patching is very good and scripting also.

The interface is a bit odd, however once you get used to it and learn your way around, it's fine.

The software is easy to use and deploy. Allows remote connectivity and monitoring of many assets, even if they don't reach the domain often.

I would like to see a set storage place where programs and scripts could be placed. Instead, I link to Dropbox or Onedrive to deploy programs

Server monitoring is key and Ninja was able to help us out big time here. Such a great product and easy to install and get setup.

Sometimes the dashboard when you login isn't as intuitive as it could be. Wish it was easier to customize and maybe create some shortcuts to problem child servers.

The support from NinjaOne, monthly sessions and overall the RMM product

They are focussing on to many products therefore the RMM is at some point walking behind.

It's able to get Windows patching down quite well with granular management of patches to be applied to PC's with different policy sub types on what patches can be applied or overridden for a device specifically.

The PC device management is easy-ish to use being able to manage PC's with manual overrides and also what other rules to be applied (e.e. remote control software to be pushed out, restart frequency, container it sits in, etc)

Ninja was fairly easy to implement & manage as it's almost entirely web based with a lightweight client.

The Ninja Dojo has great resources not just for NinjaOne but best practices as well & support is quite responsive.

The extra integration items are somewhat lacking. Such as:

The bundled Bitdefender AV is quite lacking in management. You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult. There's no bulk select feature, so you have to manually clear each alert one by one in the event of a false positive being picked up multiple times.

The ticketing is quite basic, it could use with extra features such as the ability to use custom domains for the support email address. It also has problems displaying images properly where they are get stripped out of emails received or not show up. Likewise,attachments can be somewhat selective in what items get passed through, some attachment items such as eml files get dropped.

Asset management is also a little more challenging in here as it's hard to get a full overview of all your devices properly. You can't get a nice spreadsheet with all the details you see in the individual device such as spec list, usernames, etc.

What is interesting is the ability to automate so many repetitive and tedious functions for an IT person. Centrally manage patches of windows and third-party software.

The thing that perhaps needs improvement is that when running tasks at set times there is no option to have an email arrive with the outcome of the task.

The interface is what I like best. It is clean and easy to navigate, even though there are a lot of features. You can choose to stay simple on the surface or go deeper for more tools.

I wish they had more routine training for the more complex aspects of the program. There’s a lot to learn that would help me but I need some hand holding!

The thing I liked most about Ninja was that coming from our old RMM platform (Centrastage aka AutoTask Endpoint Management, aka Datto RMM) was that you did not need to have a tech spend days reading documentation on setup best practices and then commit weeks to redeployment. When you login to NinjaRMM for the first time the website walks you through the basic setup of your account, clients, etc. When done that walkthrough you are ready to start using Ninja but with just two clicks you can easily hop over to the settings page and customize things even further. That ease of implementation made our switch to NinjaRMM go so smoothly and quickly that we finished account setup and transfer of all clients in less time than planned for!

The thing I like least about Ninja is they do not have an Android mobile app at the moment (Nov 2019) only a iOS app. Being able to check system health/status and run tasks from mobile on Android would be wonderful. That said they very well may have an Android app in development and being that Android holds a majority market share it seems unlikely that Ninja won't eventually release an Android mobile app.

NinjaOne was extremely easy to setup and deploy within our organization. Using ESET to pus the installer, in a matter of minutes the computers were being populated in the dashboard.Easy to remote login to computers using either Splasdot, NinjaRemote or TeamViewer if you have the license to incorporate it. Installing/modifying programs, registry changes, ps scripts is very easy to do, and their knowledge base articles are very helpful

We have only used this platform for about 5 months, but have not encountered a problem that could be resolved.

Value and feature set are the two easy ones. But the biggest difference with Ninja is the support and development. Support (and everyone else at the company), have been AWESOME to work with. Ninja has also kept their roadmap up to date and hit every milestone on it. That is HUGE from a software company.

We have been very happy working with Ninja over the last 18 months.

Ninja is lacking some search features that larger organizations need. For instance, with other products, we are able to run any crazy search our heart desires and act on it. For instance if we want to see all Windows 10 machines that have the latest version of Chrome installed across our entire client base, it's not possible with Ninja. We've been working with the company to get this implemented. Once they have that capability, I will have no other complaints!