MIE Trak Pro reviews

MIE Trak has continually met and exceeded our expectations. Their team really takes the time to learn your business. If they don't have a standard feature that will accomplish the tasks they have been quick to develop a solution. The flexibility and customization of the system was a major improvement from our last system. MIE Trak's customer service is top notch!

We are excited to see the future development of a CRM add on for MIE Trak.

The experience with Mie Trak Pro has been very positive. It has a great amount of functionality than many other ERP softwares cant do. Well built for sheet metal fabricators. We like their ability to respond to issues and customizations

Lack of sound documentation when setting up for the first time.

It's very user friendly. It allows you to customize to fit your need. Critical information is a couple keystroke away.Can be exported to Excel for further analysis.

Annual service contractQuite expensive for adding additional user.

It Provides us with many great reports. If you knew what you wanted to keep an eye on your business, like employee Efficiency, Costing Report, Production Schedules, Machine maintenance, Request for Quote Report (to measure the success on each quote) Sales /Revenue Report then you could design all these reports for it -under “Quick View” Great BOM features- Enable you to drill down to difference level of BOM -anyone who is a Cost Accountant would love this feature.

As we are in Australia, we are not able to reach the support teams on the same day due to time difference, but we always received quick responded answer in the following morning.The system can be overwhelming for a new employee/starter as it has many features with difference functions and levels.

1)Your team's commitment to providing the tools and support necessary for our successful implementation, Mie Trak has an excellent support team in place. 2) For our use in manufacturing the Automatic and coherent workflow from one department/function to another, ensures a smooth transition and quicker completion of processes. This also ensures that all the inter-departmental activities are properly tracked.

"Myself : Creating custom Forms and Reports, difficulty finding the appropriate fields for data needed -- Field name in database is sometime different the field title that shows in module which can be tricky trying to find. Note: There are a couple of Modules we are not using:
a. Invoices: ( we use QuickBooks)
b. Quality Control: ( we have purchased -Unit-Point - integrated with MieTrak - our Quality Director can answer specifics regarding this if needed.
c. CRM ( we have purchased our CRM Sales pipeline - which is integrated into outlook)

I like being able to look anything up in a multitude of ways and the ability to sort databases by most fields. The customizable reports is a very nice feature although not always the easiest to create but Customer Support was very helpful.

After reconciling bank accounts, it would be nice to print just one (1) report showing that the account is reconciled and detailing all of the cleared transactions (outstanding transactions would be nice to see as well on that report). I currently have to print (5) separate report to get this information.

MIE Trak Pro follows a logical workflow from Quotation to Delivery following the lifecycle of production including BOM, Works Instructions, Stock Management, Outside Processes and much more. It incorporates a wide range of reports and the knowledgeable support team can produce custom reports to meet bespoke requirements. Data can be exported for further analysis in Excel.

I can't think of anything negative to say about the software.

I like the structure and ease of use. Everything is very seemless and works well from one module to the next.

Arranging some of the sequences. Both on the quote and in the router.

The integration of every aspect of our business

Customer service, creating a ticket, It is nice to be able to talk to a human form the onset if we h ave a problem instead of an automated ticket

The ability to track every aspect of the business and the ability to easily customize reports to our specific needs. This is a very powerful system, but you can use as much or as little of as you need.

The integration with our existing business process was somewhat of a challenge.

The Software is easy to use in every day running of the business, the support is always there, any questions the team are always willing to help.

The glitches in the system, Work Centres not working properly but this is due to the way we set it up.

The ability to gather so much information from this software is just remarkable. What took hours before now takes seconds. Without this software we would be just guessing when it comes to scheduling and all other functions to run our business. There is no more guessing and our customers get the true answers based on facts .

There is not much we like least about the software. Me personally I would like to be able really understand how to make my own quick views without always asking your team for help.

We use this daily for shop scheduling, Inventory management of over 8,000 items. And for shipping/ Invoicing of our products.

Overall pretty satisfied with this product.

The total control over our business. It answers all the questions needed to be in control.

Not checking for any issues when updating the software.

All features are important to the overall quality of the parts we fabricate and operation of the company. This software has help us maintain our ISO certification.

I have zero complaints with MIE Trak Pro

Mie Trak pro has worked with us to better understand what is going on in our shop and allowed us to accurately know where to improve.

There is so many features it makes us feel we need more work in order to use them all. There could be an ai assistant that will do your job but then again thats what they pay me for.

Ease of use, accessories available to make processes all digital, fluidity of the program.

None that I can think of. There's still a lot of MIE I have yet to explore.

Three things stand out: Flexibility, Product Evolution, and Service. Not every shop is not the same and MIE Solutions understands that. We have a large customer that has some very unique and complicated billing requirements. MIE Trak Pro is flexible enough to accommodate this non-standard application of its product. Secondly, they are always working to improve their product. They produce quarterly updates that almost always have some new features that are a benefit to our company. And last, but certainly not least is their service. When I place a ticket with customer support they are always handled quickly and thoroughly.

They could use some improvement on the documentation available on their customer portal. Some of it is outdated and some just don’t go into enough detail to be helpful to experienced users. Fortunately, with their excellent customer service, I am able to open a service ticket and get the information I need.