Epos Now reviews

- great 24/7 support team
- elastic SAAS solution that can be customised for various business needs
- cloud-based solution that can work on any device and any operating system

- pricing seems fine initially but the sales team constantly keep pushing for paid support plan - this might be expensive
- As this is a massive provider, you might sometimes wait a long time for your new features to be implemented

Everyone we speak to is always helpful. If we have an issue they go above and beyond to help . The equipment is easy to use . The payments are always paid on time . There is always someone there at the end of the phone to discuss what we need . They always confirm by email that the issue has been sorted . Excellent customer service .

Maybe some of the pricing costs of equipment but generally nothing that we least like

Nothing at all this company is shocking in every way

Unfortunately I've been stung twice by this company. First time I purchased their software and they didnt support the set up properly, sent me faulty equipment, cut contact once they had my money and overcharged me for support services I never purchased. It took months and months to correct.

The second time when I started up my own business I decided to use them reluctantly because it was easy to transfer menus etc across from the old business to the new business. To get the same monthly price I had to pay a year in advance and thats when it went downhill. I paid my money and then the sales advisor [sensitive content hidden] who promised to transfer my menus cut contact and left me with nothing. After weeks of trying to get him to respond and filing complaints the Customer Relations manager with not the correct tech experience attempted to transfer all my menus and lost them all. £200 staff wages menu developing just gone like that! Now the software team are suggesting that menus with sub categories cannot be transferred. What a ridiculous system to set up that cannot thrn be transferred and better still why did no one advise of this before I paid an employee £200 to set up the menus. Now no one is responding to me. Ive paid a years worth of licenses and now got zero service and no till system. Shocking company and the poor service is across the board. Theres plenty other EPOS companies to deal with avoid these money snatchers at all costs as when there are software faults the tech teams are under qualified and just try to wing it regularly making your problems even bigger! AVOID!!

The system is extreamly easy to use and any problems the staff are only at the end of the phone .

There wasnt much to dislike everything works how it should and when it should , the

Ease of use, adapts to our need whereas competitors do not meet them

Nothing, great system. Would like to have it in white

None poor service.. I havent use this then its hard to get my refund..Close account October 2022. Till debitting on my Bank

Poor service .Always doing some follop ups

Nothing Once you buy the system no one talk to you at all , I canceled my system in Dec and they still charging me

[sensitive content hidden] was brilliant today, he understood the problems/issues I brought to him today and was quickly able to guide me and navigate my way around EPOS.

There is an offline card somewhere within the system, which is taking payments but these payments are not filtering into our account.

It's super easy software to use and it's cheap compared to other ones out there. Till system is great and you rarely have any problems and when you do customer support its amazing. It has changed over the years (been using it since 2017) and they just keep getting better without any additional charge. It connects to shopify and keeps your inventory in sync, which is awesome.

Overall honestly, its a great software/till system and I wouldn't hesitate recommending this to anyone.

**More like I wish they would have the following**

If you don't save any chances (eg when doing a purchase order or editing product items) it doesn't give you a warning before you close the tab. This can cause issues from time to time and would be handy to have a pop-up when closing the tab if the changes are not saved.

Shopify app can mess up sometimes and sync the order twice which causes inventory issues but this has to do with the external app rather than eposnow but would be nice to have it fixed.

Having the ability to scan the purchase order would be a game changer. for example, currently you can scan the product barcode and then you have to put in the quantity you received. If you can just scan a product and it automatically populates the quantity by 1, this would reduce a lot of manual input.

The software in itself is good but does not have some basic functionality. To do that one needs to buy extra plug ins which is waste of money

Customer service

They are cheat ! Everytime there is an issue, they will want to sell you something new instead of fixing the issue. They promised integrated payment but it was not possible which I was told after the implementation. They simply lie or the support team has no idea on whats happening. The sales guy disappeared after all the fake commitments. Support is somewhere in third country and they have no idea on how to deal with issues in Canada. Software is good, it is sad that they have such a poor support. I requested for cancellation since more than a month ago but still no response. Another way to scam

To be honest is pretty much nothing I consult with this software it is absolutely amazing I love the statistics on it the graphs all the financial information that you can gain and the simplicity of it all the amount of information you can extract about your business is Colossal.

Only downfall was the free tanning app. Not in-depth enough to move with the speed of our company growth. Tanning App was extremely basic. I approached them on many occasions to try and develop it further but it was not possible. There was no tanning applications that were able to integrate with it either. So I had to look for alternative software. Such a shame I really didn’t want to move from Epos now.

The equipment looks modern and smart, the software was ook, easy read and accessible.

Payment! You cannot control it. Despite closing the account, you still get billed.There is no debit order you can control, they cleverly use the same account ordering Transport for London use, they have access and take money from your account as they please and all you can do is close your whole account and block it against normal merchant use. Bank fraud departments take too long to investigate and don't stop the impending fraud in time. This is a terrible extortion. BE VERY CAREFUL, DO NOT GIVE YOUR BUSINESS CARD AND ACCOUNT DETAILS TO EPOSNOW.Every email you receive from EPOSNOW is DO NOT REPLY! They don't make it easy to get hold of them.

We purchased your POS systems for both of our shops earlier this spring. We were upgrading our Gettysburg shop and opening a new location in Charleston, South Carolina. On the day before our opening, we installed the Bixelon barcode printer, and the plan was to print all of our labels that day so we'd be able to open and take sales the next day, April 1.

When we tested the labels we'd printed, we found that none of them would scan, which was a major problem for us opening the next day. One of the Customer Support had been working with us already through weeks of a difficult installation in our Gettysburg shop, and when we realized the issue with the labels not scanning, he had already gone home for the day. It was a Friday night, and we were in a panic. Thankfully, a lady working your call line was able to reach out, and that customer support went above and beyond the call of duty, working with us for literally hours, ultimately discovering a bug within Google Chrome that was causing the issue. He then quickly fixed the problem, allowing us to print labels for all of our hundreds of hats and to open on time the next morning, with our system fully operational.

Since then, continued to be quickly responsive to any issues we have encountered. We have been meaning to write this letter for some time now, but opening a new shop has been all consuming. We are ever so grateful to the customer support and feel that he is a true asset to your company. He is patient, personable, and calm, and a fine representative of your business. If he were our employee, he'd most certainly be first in line for a promotion.

Nice looking product, modern set up looks good on counter.

customer service at your company is a joke, just pass the problem from person to person until the customer gives up calling?.. not sure why the customer service department of your company even exists because resolving issues efficiently and in a timely manor is impossible when getting passed from person to person and nothing gets done,if it wasnt so frustrating it would be funny your literally paying staff to answer a phone, apologise for the problem say they will fix it asap and then that request goes absolutely no where, repeat this process 50 times until you lose your mind and still problem wont be resolved.

I hate the system. We add inventory and the system will not pick items when customers are standing in line. Not only this is irritating, it becomes embarrassing also.

Everything. The screen will not work if sunlight is coming on the screen or even nearby. In Canada, I can't add certain taxes and fees. I can't get a detailed end of day report that separates my sales types by-products. Lottery redemption is a huge task and customers complain of wait times. Don't ask about customer service. You need something, UK customer service will call you in the middle of the night. I received my box and I was promised a customer display (please not although they will show you it is not included) am going back and forth with customer service for the last 2 months and they still have not given it to me. Their employees will tell you "yes, we are misleading, but it is not included in your base price". And good luck dealing with customer support. I have decided to move my services to some other service provider because Epos Now will not take care of my grievances and I don't have time and courage to deal with their customer support because they simply don't care. AND ONE VERY IMPORTANT THING. DON'T GET INTO THEIR SALES TACTICS AND USE EVO PAY AS YOUR PAYMENTS PROVIDER. TRUST US, YOUR MONEY WILL NOT BE DEPOSITED IN YOUR ACCOUNT ON DAILY BASIS AND THEIR CUSTOMER SERVICE IS CLOSED ON WEEKENDS. EPOS NOW EMPLOYEES WILL MAKE $2K AS COMMISSION BUT YOUR LIFE WILL BE SPENT IN DEALING WITH EPOS NOW AND EVO PAY CUSTOMER SUPPORT.

Cloud based, constant updates and regular syncing. Integration with Wix

- Steep Learning Curve in terms of set up but once you get used to it then it's really good.

None
I don't have anything positive to day about my experience with epos
Please read cons

I worked with epos now for over 12 months and they made me waste so much time and money. I been having issues integrating my shopify account with my epos account for over 12 months, stock level was incorrect and also the app wasnt syncing properly.
I have been having the same issue for 12 months and spoke to over 20 different staff members but still the issue hasn't been solved till today. Every phone call i had lasted between a hour to 3 hours.
Their customer service is not trained enough and absolutely clueless on what they are doing as they admitted multiple times that they didnt know how to solve the issue and were waiting for their manager response on how to move forward. What makes me even more frustrated is that in over a year time of reporting the SAME issue CONSTANTLY day by day, i never had help from any of their managers in charge. I dont understand why epos is adding extra apps on their app store when they clearly have zero control on them. To add more features you ALSO have to make sure you to add more training etc you can't offer a service that doesn't work. I really hope that i won't have to put up with this company ever again, an absolute headache. Avoid at all costs!

Easy to use and reliable. Quick and simple to get used to

Trying to fix an issue via telephone when the other person does not have very good english

I was sold this product with many promises. The criteria we needed was promised and never delivered. We have been waiting for a refund after returning the hardware for 3 months

Customer aervice do a great job of 'looking into it' and say it is sitting with management management have never been in touch. They simply don't care. They owe us over $2000.

Software layout for the terminal is not terrible. This may work okay for some small retail businesses that do not have high volume and are running everything inside of ePOS Now with no integrations.

I normally don't go out of my way to write a review, but if I can spare one person from buying this, I feel it is worth the time. We were promised a lot of things for integration with Quickbooks Online. We soon found out that the integration was not as robust as they claimed. The monthly subscription to ePOS Now, itself, is not terribly expensive, but you soon learn that you need an add on connector program for everything. Then they want to add an additional $69/month for support. The next issue is getting out. Expect to pay a steep early termination fee. We tried hard to make this work and finally decided that we were better off to just pay the fees and bail. We are still fighting that battle and still getting monthly charges.