Employment Hero reviews

One place to store everything HR, keeps everything quick for onboarding and saves time and resources

Setup was painfully long with minimal help especially with payroll. To the point i had to explain things wrong within the system and explain how to fix it. New employees are not forced to complete there induction and policy content to be considered onboarded and can start the job and not have done anything.

We effectively use EH as our online HR platform. In this aspect it is spot on with Policies, Compliance, Certifications, HR Docs, Contracts and Onboarding. Very happy to use an Australian company. The guidance templates for HR docs and policies are excellent. Pricing is incredibly efficient. Subscription outsourcing is the now for smart businesses. Payroll Xero integration through EH is much less impressive which is such a shame.

Minor features are missing. Xero payroll functionality is not good enough - actually that's a major issue. How can you not have YTD available on pay slips?? We've had to revert to Xero's My Payroll, so now staff have 2 platforms to manage. Then the smaller but equally frustrating items - You can enter the public holidays that apply to your location but these aren't reflected in the team leave calendar as an identified PH. Why not? You have already identified then surely the data can be pulled into the team calendar. I submitted questions to the helpdesk and in reply got an answer but got told to sign up for an online Q&A session for future queries. I don't have time for an hour and to have to book in time, I should just be able to email off a question and at some point get and answer. There are other minor frustrations but the overall HR functionality probably outweighs the issues, until we find better.

- Automated streamlined onboarding- Benefits and rewards are built-in- Communications options to get out quick messages out to teams- Everything is connected!

Better access management to features and employee files - security setting and default position on some features can be frustrating.It generates a lot of emails for administrators as employees work through the onboarding process - updates on bank details, updates on super, updates on tax info. You need to know all of it when people change their details, this should be fine-tuned for onboarding

Recruitment is so easy to use Very happy with the Recruitment Feature in Employment Hero. It makes hiring so much easier.Employee onboarding would have to be one of my favourite features along with tracking courses.

Email coming through at times outside the times we have individually dedicated.

Keeping compliance documents in one place with reminders when they are due

Employment Hero doesn't sync with payroll

Employement Hero was fairly easy to setup in our organisation and the support was fantastic. It streamlined alot of our HR processes and made it alot easier to onboard and manage our employee.

I feel like the learning module can be enhanced. It is not easy to use and can be optimised.

Reporting on so many aspects of HR - turnover rates, surveys, 1:1's and the way it easily interfaces with other payroll systems. The recruitment function is so easy and allows multiple people to be involved in each step of the process.

I think the email notification settings need improvement

Payroll management system and the ability to see all the labour cost at one glace in the dashboard. Love that feature.

Not able to copy and paste an employee's shift to he next day is something that bothers me a lot. Maybe I haven't found this option in the interface yet but having to search hard for something so small is not a great experience.

In love how easy it is to use and customise to our needs. The customer support is also amazing!

I would like an easy way to get a list of employee start dates and date of birth and be able to quickly get a list of employee teams. This may be available in the premium options, but not the one we are using.

Integration with payroll.
API capability.
Ability to brand the portal to our own branding.
Electronic paperless processes.
One stop shop for HR management.

Because we use Keypay already, they have not handle the integration with Keypay well. We are currently having to use Keypay for rostering and payroll. It should be all in the one new system Employment Hero.

Simple interface
Easy to train clients
Fairly easy setup
Even the free version is excellent
The ability to send electronic employment contracts is fantastic

Fiddly to create templates
Sometimes 'buggy' when trying to add or remove employees
Workflows are sometimes frustrating. Once you've moved on to issuing a contract, you can't 'go back' and change the contract without deleting the entire personnel file and starting again

South West Community Transport have been using Employment Hero for 6 months now and it has improved our H.R. immensly. We are now nearly paperless with all our document controls, contracts, training, Performance reviews and procedures. Employment hero makes it very easy for staff to access their personal files at anytime of the day or night from any location and allows management to deliver compulsory reading, updates and most other things electronically.
The system is great, economical and we are not even using it to its full potential yet.
I strongly recommend Employment hero as an electronic alternative to a paper based H.R. system

We could use more flexability to change things within the contracts and also to have the ability to advertise casual roles.

Heaps of ease of life features that make normally time-consuming HR admin tasks really simple.

Sometimes support questions via the email can go unanswered and you have to pay extra to have a phone line.

Comprehensive platform with lots of features.

We have found the implementation journey very difficult. Having to rely on email for every question and waiting up to a day for a reply makes the process agonizingly slow and expensive. There have been a few software glitches and we have been told we will hear back, but each time the ball, unfortunately, gets dropped. Suggest that Employment Hero add a well-trained phone support team which will really help their customers. It has been explained to us that it is a cost and scalability issue as a reason EH do not offer ready access to phone support, but this means that they are placing profit above customer experience which will impact referrals and growth in the long run. I hope management take note and make this a software that will have raving fans, because I know we are not alone in our frustrations and current experience.

so many quality of life features that make tedious administrative tasks really easy!

expensive phone customer support can make it challenging to get a quick answer to a query.
Email support is free, however, can be slow.

Everything we need in regards to HR is in the one place.

We can't alter some of the sections to suit our business needs - such as adding a field for job numbers when submitting an incident report.

Using Employment Hero to track my staff's qualifications, certificates and rostering, this platform allow me to be secure in knowing that my staff meet compliance standards

Our business is slightly different to the norm of organisations using this platform with our staff doing over night shift work and a number of staff being casual there is some gaps in the rostering and time sheet features.